Slow Pay TonyBet Slow Pay

[Bloatgoat]

If paysafe would cause a issue related to money laundring, then dont offer the payment in the first place.

 

[Weißwurst]

If paysafe would cause a issue related to money laundring, then dont offer the payment in the first place.

Exactly! If it was such a security problem why did they tell me to deposit that way while my netteller was waiting? And it was 1200€ of a much larger part of what I deposited.

Not to mention, they have already told me that the paysafe thing isn’t the issue, and I don’t need to send anymore documents. I have the receipts if they want from the paysafe transactions. I made sure to save them in case they wanted to make a fuss out of it, which I suspected they might but they’ve expressed it’s not an issue.

 

[Weißwurst]

Wow! I got this email from them this morning. Just wow. They are crooks and if they do what they say they may do you can place them on the rogue list. Please see the email:

“TonyBet - like all Gambling operators is required to provide a sufficient overview of the transactions made by our customers and ensure that money deposited to TonyBet account are from legitimate origins.TonyBet is strongly committed to preventing the use of its operations for money laundering or any activity which facilitates money laundering, or the funding of terrorist or criminal activities.
As have mentioned in previous communication, withdrawals which cumulatively amount to or exceed the equivalent of EUR 3,000 will be checked to prevent money laundering and terrorist financing. Investigation might include but not limit to additional check by payments providers, required documentation (eg copies of invoices, contracts, account statements, etc.) to confirm that the funds are legitible and came from legitible origins. Due to this reason it is impossible to confirm the exact time frame of the investigation, since you were not able to provide us requested deposit proofs. It can take time until we will receive the required information from payment providers as well.

If we close the investigation as not completed, your deposit will be returned to you but your TonyBet account will be closed permanently and it could not be reopened in the future.“

So basically they are threatening to just not pay me. I can provide all documentation. I can provide anything they want. I was fully verified. There is no reason for them to do this to me. If they do stiff me, we can add TonyBet to the rogue list.

 

[snorky510238]

I could PAB but would like to let @TonyBet_rep or @Betsson-Group to respond or somehow assist. I’d rather not PAB if it can be avoided.

Why?

 

[Weißwurst]

Also, I don’t know many criminals who deposit a large sum of money, play for days and hours, and win and who are financing terror and money laundering.

The claims are ridiculous. I don’t fit the bill of any of that at all and they know it. They haven’t even asked me for the paysafe receipts or my employment information. If this continues this way I am going to have to PAB.

 

[Weißwurst]

Why?

I’m happy to PAB, but if it can be resolved in 2-3 weeks, I don’t want to waste Max’s time. But if TonyBet want to play games with me, I will be forced to PAB.

 

[Weißwurst]

Even “AskGamblers” won’t let me post a complaint until their so called investigation is finished.

I mean what if they say it will take 6 months?

Yesterday I responded to TonyBet that I’m willing to give them all my employment information, my bank information, and the paysafe receipts. They did not respond to that.

I get this is a large amount. I get an investigation has to go on, but this is kind of silly. There’s nothing to investigate that can’t be finished within a week or two or three. Nothing. It’s a very convenient way to make an excuse to not pay someone.

 

[Mouche12]

TonyBet is listed as not recommended on The Pogg. I would submit a PAB very fast. Some of their T&Cs are dodgy. Best of luck, hope you'll get your winnings soon Weisswurst!

Edited to add: why would you settle for anything less than your legitimate winnings, as you indicated above??

 

[Weißwurst]

TonyBet is listed as not recommended on The Pogg. I would submit a PAB very fast. Some of their T&Cs are dodgy. Best of luck, hope you'll get your winnings soon Weisswurst!

Edited to add: why would you settle for anything less than your legitimate winnings, as you indicated above??

Except they were bought out by Betsson in 2016, and Betsson is a very legitimate company. I felt that it was more than okay to play there as a result. Perhaps I was wrong. It has been just over two weeks. Should I move to PAB or give them a little longer?

 

[Mouche12]

Well, my answer is obviously:

TonyBet is listed as not recommended on The Pogg. I would submit a PAB very fast. Some of their T&Cs are dodgy. Best of luck, hope you'll get your winnings soon Weisswurst!

Edited to add: why would you settle for anything less than your legitimate winnings, as you indicated above??

 

[Slottery]

Wow! I got this email from them this morning. Just wow. They are crooks and if they do what they say they may do you can place them on the rogue list. Please see the email:
If we close the investigation as not completed, your deposit will be returned to you but your TonyBet account will be closed permanently and it could not be reopened in the future.“

This sounds really weird statement. If they will carry out investigations regarding to AML/FT etc... they should during that pay you a single dime, as then your deposits (if they would be anyhow illegal and just to make 100% clear, i have no doubt that you would have anything to do with any fraudulent etc... activity, just speculating this and other cases in general and try to figure out what they are doing there).

Not sure anymore what everything you have sent to them, but i personally in your situation after getting these kinds of replies, would pro-actively send kind of source of wealth like your payslip, bank statement and there explained clearly that your deposits are origin of your own incomes, you were advised to use Paysafe as deposit method what you then did and whatever documents you get in mind which could support 100% clearly that you haven't you any stolen money or done any criminal/fraudulent activities to fund your gambling.

Just that this would be next step you are requested. If they have forwarded this to their MLRO, that can take some time, additional proofs could help a little bit (or not) and support people quite surely can't give date when it's confirmed as there also might be some 3rd party included.

But that my first sentence i would really questioning as if they in this moment would refund your deposit, wouldn't it be perfect money laundering if you would be doing it? 100% of your "dirty" money just came 100% clean casino winnings, for sure it's not really complying with AML regulations.

Hope you get it sorted asap, i have no doubt you wouldn't really get paid if you haven't violated any rules or regulations and what you told in full, i can't see anything why you wouldn't get your winnings and yes, i agree this should have been handled faster, only if there is any reason to suspect you about anything and it have been reported, they are not allowed you to tip you about it that it is forwarded for regulation bodies.

About Paysafe, it's not only reason why they are investigating your account, but all anonymous payment methods are automatically categorized higher risk than for example your very own credit card your name on it supported by it's statement. When deposit is coming from method anyone can by with cash, it's impossible to know where it's origin is but winnings you get to your bank account as legitimate casino winnings. That's just one part to take on account when making this kind of investigation and as said earlier, total amount of your withdrawal is quite remarkable only it by self which why they probably want to turn around every stone (i guess they are not making it only to find reason not to pay you if they are owned such o big company these days) and if Betssong group have one (no idea about it) centralized department for these, they might be understaffed time to time as well.

 

[dealer wins]

Well done tonybet you have lost a high roller for life, and probably many others who read this thread. Talk about shooting yourselves in the foot.

 

[Weißwurst]

I don’t know what to do my head is spinning. I don’t even understand their recent email from their security department:

“Thank you for your e-mail.

We are waiting for response from payment provider and until is not received, no further steps can be taken from our side.

We did not encourage you to close your account and return your deposit only as you are providing misleading information in the various forums.

You can send us paysafe receipts to us and your employment information. this will help to speed up the investigation.

Please also note, that TonyBet is separate independent company and not parent company of Bettson Group.


Please do not hesitate to contact us if you have any questions.”


What are they talking about? They do or they don’t want my information? They’re waiting for the payment processeors? What kind of information are the payment processors going to provide? That is strange they spelled Betsson Group so well.

In any event, it was my understanding they were bought by them in 2016 for €6 million. Does anyone know of a way to get in touch with Tony Gouga who founded the website?

I assumed with the backing of their sponsorships, Tony Gouga’s reputation, and Betsson reputation this was a safe website to play at. I hope I am not wrong in the end and that I do not get stiffed.

 

[Weißwurst]

This whole debacle is getting weirder and weirder. The Betsson Group Rep here wanted to make it so clear that they have absolutely no connection to TonyBet.

But I just got off live chat with TonyBet.com. Their customer support team said their offices are:
“Operator” is TonyBet OÜ, an Operator incorporated in Estonia, registration code 12103082, having its registered office at Tornimäe 5, 10145 Tallinn, Estonia.

If you visit this Betsson official page:

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, the Betsson Group address in the Estonia office is:
Triogames OÜ, Tornimäe 5, Tallinn, Estonia.

It would be quite a coincidence if Betsson has absolutely nothing to do with TonyBet yet they have the exact same address in Estonia???

 

[paul7388]

Seriously .

By reading their replies it looks like they have requested information from you that you have not sent. They have said they are having to check with payment providers which will take time and have asked you to send them copies of your paysafe vouchers.

Sorry but i use paysafe in small amounts as it is like cash. You have used £1200 in paysafe in a very short space of time. A lot of sites like WH for example have maximum deposit of 200 at a time on paysafe.

The amount you have deposited in short space of time using paysafe would trigger checks on most reputable sites. As unlike debit card transactions etc. that can be traced paysafe is cash . Not many people would go out and buy thousands in paysafe in a day.

So advice would be if you have the vouchers send them to them.

Just stop going on about how Rogue they are. It is their duty to check when someone basically deposits thousands in cash into a casino account.

 

[Borgie]

It says you were providing misleading information on the forms. What does that mean ?

 

[Slottery]

I don’t know what to do my head is spinning. I don’t even understand their recent email from their security department:

“Thank you for your e-mail.

We are waiting for response from payment provider and until is not received, no further steps can be taken from our side.

We did not encourage you to close your account and return your deposit only as you are providing misleading information in the various forums.

You can send us paysafe receipts to us and your employment information. this will help to speed up the investigation.

Please also note, that TonyBet is separate independent company and not parent company of Bettson Group.


Please do not hesitate to contact us if you have any questions.”


What are they talking about? They do or they don’t want my information? They’re waiting for the payment processeors? What kind of information are the payment processors going to provide?

So as guessed, they are completing some checks and investigations together with payment providers and possibly some other 3rd party and internal department (MLRO?), they are not allowed to give you any exact details while their investigations are ongoing and if they have any reason to think you have provided misleading information.

Here they clearly stated that sending (as suggested in my last post) them much evidence as possible, now they ask if you could provide Paysafe receipts and your employment information (usually 3 months payslips) and would additionally add bank statement there as well where can be seen your name and these paid salaries together with your possible other incomes.

Then they will have clear proof that funding of your gambling have came from legal source as long documents you provide are supporting level of your spending. These really are checks what casino operators are expected to monitor and investigate (that Paysafe and anonymous payment method use have been brought up earlier, these are always higher risk payment methods as origin of funds is not in your name etc.... but just vouchers you can buy with cash without anybody can know where it's originally came).

Just cooperate with them and give them some time, as Paul mentioned in his last post, calling them rogue here is not speeding up your process at all.

edit: Ranting to two different topics is not really making your process any faster. Provide all details you can and wait you get sorted, if there is absolutely anything wrong done on your side (compare to their terms and conditions), there is no reason why you wouldn't get paid.

 

[thr0b]

Doesn’t look to me like they’re part of Betsson. I think the description on the site is a bit “Engrish” - but it suggests on a reading that they retained their UK-focussed site and the rest was sold.

The license is independent of Betsson. I don’t think Betsson have anything to do with this, no matter how hard you try to find a connection.

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As they’re UKGC regulated, you are very well protected if they decide to not pay you for unfair reasons.

Equally, they are subject to stringent requirements if they have any doubts before paying you.

 

[Weißwurst]

So as guessed, they are completing some checks and investigations together with payment providers and possibly some other 3rd party and internal department (MLRO?), they are not allowed to give you any exact details while their investigations are ongoing and if they have any reason to think you have provided misleading information.

Here they clearly stated that sending (as suggested in my last post) them much evidence as possible, now they ask if you could provide Paysafe receipts and your employment information (usually 3 months payslips) and would additionally add bank statement there as well where can be seen your name and these paid salaries together with your possible other incomes.

Then they will have clear proof that funding of your gambling have came from legal source as long documents you provide are supporting level of your spending. These really are checks what casino operators are expected to monitor and investigate (that Paysafe and anonymous payment method use have been brought up earlier, these are always higher risk payment methods as origin of funds is not in your name etc.... but just vouchers you can buy with cash without anybody can know where it's originally came).

Just cooperate with them and give them some time, as Paul mentioned in his last post, calling them rogue here is not speeding up your process at all.

edit: Ranting to two different topics is not really making your process any faster. Provide all details you can and wait you get sorted, if there is absolutely anything wrong done on your side (compare to their terms and conditions), there is no reason why you wouldn't get paid.

I am cooperating! Of course I will give them all that information. I think it should be noted though that they DID NOT request that information. They only mentioned the paysafe receipts and my employment information after I- ME- asked them FOUR times if by providing that information would help their process.

As far as everything was concerned they said I did not need to send in any information, or any further documents. When I offered it up FOUR TIMES, now they said okay it would help.

As far as paysafe and 1200€, this was THEIR idea and was suggested to me by their livechat while my bank was being configured with Neteller. They DO NOT take German bank transfers and they DO NOT take german credit or debit cards. So I did not have much of a choice.

Also why are @Betsson-Group and @TonyBet_rep trying to deny their relationship? They have the exact same address in Estonia! This I find very troubling. Especially when it was pointed out they both went silent.

I am also curious and unfamiliar with how they would work with payment services made into their website? How would Neteller or Paysafe give them confidential information? If it helps the process of course I’m okay with that, but will Neteller share private information with them?

 

[Weißwurst]

It says you were providing misleading information on the forms. What does that mean ?

There was a miscommunication. Obviously they’re monitoring this thread. In a previous email a while back they said they could “end the investigation and return my original deposit.” Obviously I’m not going to forfeit 70,000€ so I took this as a threat, but they meant it to be an option offering up to me. That they would close the investigation, and just return the deposit.

I thought they were threatening me, but they were just giving it as an option. I just want to clarify that for TonyBet since they’re monitoring this. They did not threaten me, and I misspoke.

 

[Halvor]

Its literally the first hit on Google for Tonybet betsson.

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Different countries and no connections.

 

[Weißwurst]

Its literally the first hit on Google for Tonybet betsson.

You do not have permission to view link Log in or register now.

Different countries and no connections.

Thank you. I don’t know why @Betsson-Group wants so badly to separate themselves from @TonyBet_rep? That to me is a little alarming.

As I said Betsson address for their offices in Estonia are exactly the same as TonyBet, so why all the mystery?

Yes I’m cooperating and sending in all information they’re asking of me.

 

[irish-ranger]

There was a miscommunication. Obviously they’re monitoring this thread. In a previous email a while back they said they could “end the investigation and return my original deposit.” Obviously I’m not going to forfeit 70,000€ so I took this as a threat, but they meant it to be an option offering up to me. That they would close the investigation, and just return the deposit.

I thought they were threatening me, but they were just giving it as an option. I just want to clarify that for TonyBet since they’re monitoring this. They did not threaten me, and I misspoke.

How about providing them all they ask for keep your hands in your pockets and stop typing on forums which is obviously (rubbing them up the wrong way)wait out for a few days and see what happens it's $70k at risk if your legit you will get your money.

 

[Weißwurst]

How about providing them all they ask for keep your hands in your pockets and stop typing on forums which is obviously (rubbing them up the wrong way)wait out for a few days and see what happens it's $70k at risk if your legit you will get your money.

Could not agree more with you. I have provided everything they asked.

If you had read above, I provided all the documents they had requested. Only after four times of me offering them additional documents did they just respond today that sure they’ll take those documents.

Nothing has changed from their perspective. This additional information to provide was my idea.

 

[Borgie]

Could not agree more with you. I have provided everything they asked.

If you had read above, I provided all the documents they had requested. Only after four times of me offering them additional documents did they just respond today that sure they’ll take those documents.

Nothing has changed from their perspective. This additional information to provide was my idea.

Now you need to wait. You posted a hundred times about the offices having same address. Repetion for emphasis may be but enough already.
Let them do their investigation and just try and be patient.