Casinos

Casinos By Status

Popular Filters

By Banking Options

Games

All Games

Bonuses

Popular Bonus Filters

Forums

Popular Forums

Forum User Features

Complaints

Submit A Complaint (PAB)

PAB Rules and Guidelines

Browse PABs

Gambling News

Popular News Sections

About Us

About Us

external image

Slow Pay TonyBet Slow Pay

You do not have permission to view link Log in or register now.


While TonyBet holds online gambling licenses in Lithuania, Latvia, Estonia, Denmark and the UK, the Betsson acquisition is limited to TonyBet’s Lithuanian operations. TonyBet also operates 20 retail betting shops in Lithuania. TonyBet was founded by Antanas Guoga aka
You do not have permission to view link Log in or register now.
, a well-known poker player and a Lithuanian-elected
You do not have permission to view link Log in or register now.
. Betsson said TonyBet’s Lithuanian business generated revenue of €3m and adjusted earnings of €550k in the first half of 2016.
Click to expand...

So, if you're German I don't think Betsson covers you.. I guess? This really is not my domain.
 
kavaman said:
Bought by betsson? There is nothing in tonybet website about it belonging to betsson group. I do use tonybet sometimes to play poker, but thats about it.
Click to expand...

Well we’ve been through this above, but they bought them in 2016, and then they both happen to have the exact same address in Estonia. I don’t know many casinos in Estonia, so for each of them to have the exact same address would be quite a coincidence but whatever...
 
Sorry. Was traveling. This is what they wrote to me:
“At first we would like to thank you for your patience. Unfortunately we are still collecting the information needed to complete the investigation as well as waiting the feedback from our providers.

As apology for taking longer with the procedure we will confirm the withdrawals which equals to your deposits total amount until the investigation is over. Please note that withdrawals will be confirmed within 2-3 days. Please keep in mind that this does not mean in any way that investigation is over, nor that this is a final decision.

We would also like to let you know that your account was enabled that you could keep the track and visually check the confirmation of the withdrawals.

Your patience is appreciated in the meantime.

Please do not hesitate to contact us if you have any questions.
---
Kind regards,“

Not exactly the answer I was hoping for, and not exactly sure what they meant. What payment provider and what info do they need from them? They have all the paysafe receipts. I’ve verified my neteller and the transactions.

What else are they looking for?
 
Mouche12 said:
Well, you could nevertheless submit a PAB if you want further clarity about this info collection from providers. It does take disproportionately long and I for one would not be as patient.
Click to expand...

Sorry, are you saying submit a PAB or not? I was gonna give them another week or two.

Edit: also they only refunded 3600€ so far and not my whole deposit.
 
Last edited:
i appreciate it is a serious amount of money, and in ceartin situations they may simply have to wait for others outside of their business to complete necessary checks, so possibly out of their control 8n that respect.
But damn, coming from someone who has played at TB multiple times, this would really, really put me off if i was to deposit at that level.
 
adamtheaddict said:
i appreciate it is a serious amount of money, and in ceartin situations they may simply have to wait for others outside of their business to complete necessary checks, so possibly out of their control 8n that respect.
But damn, coming from someone who has played at TB multiple times, this would really, really put me off if i was to deposit at that level.
Click to expand...

I too appreciate it is a large amount of money so am not jumping to any conclusions and want to give them the benefit of the doubt. I just really don’t understand what else they could possibly want? They have very intimate details and information of my life that some of my best friends wouldn’t be given access to.

So I’m unsure what they need to further “investigate?” Perhaps someone who is more familiar with this process could shed some light on what the hold up is?
 
Mouche12 said:
Dear Weisswurst, by now I have mentioned several times that submitting a PAB would be a good idea. By all means, wait as long as you want, a couple of weeks or months if you don´t mind the wait. After all, it´s only €70K :rolleyes: and they didn´t even refund your entire deposit...
Click to expand...

Alright but then all my fans on here know I’ll have to shut up...
 
If they are processing any AM/FraudeulentL related investigations like they advised earlier that they need to do and take some 3rd parties like payment provider (and possibly others), they are not allowed to give you any specific information what they exactly are looking for and and why. That's called tipping which is big breach of AML regulations.

If there is any reason for them to to even think that there could be anything suspicious happened and they want (have to) to investigate it to make sure there is or not, they are not allowed to provide anything more specific information to part who's transactions are in that process. Still that don't mean that you have done anything wrong, but triggered something what was flagged. Nobody but you and casino don't know all the details about what have been done and when between you two, but if they don't complete these and document it to their files that issue is investigated and decision made by based on XYZ, they are in big risk to get huge fine if it for example would come out that they would be stolen or other way criminal money involved (as said earlier, Paysafe and other payment methods are always higher risk methods than for example your depib/credit card in your name or transfers from your own bank account where origin of deposited money can be seen).

Tha still don't mean that you don't going to get paid and that you got paid some amount i would take a good sign, if there would be some very serious reason to suspect you from criminal or fraudulent activity, they most sure wouldn't pay you a dime until everything is finished.

99.8% sure, PAB don't make your process any faster as they keep you updated about process which they have to complete as they have started it, but again, receiving some amount of your money is always positive sign. If they would think that all of that have some fraudulent/criminal connections, you wouldn't receive anything before they have all information and reviewed it.

Is that paid amount anyhow matching with your different deposit methods? If i recall right, you used Paysafe and Neteller? Is amount for example same you deposited with Neteller (as you said they didn't refund all)? No idea what's happening, but at least they keep you updated. Maybe after they have collected and reviewed all infromation they could be share more information with you why they had to do it, but at the moment, unfortunately, there is not much choice than wait them to complete this and you getting paid after they have everything filed and closed case.
 
FTR, PAB received and in progress.
 
Does anyone know if this has been solved yet ? Either way ?
This looks like a big sum they're not paying out.....
I'm starting to play again and TonyBet was on my list - but if they're not paying out then obviously not...
 
dd99 said:
Does anyone know if this has been solved yet ? Either way ?
This looks like a big sum they're not paying out.....
I'm starting to play again and TonyBet was on my list - but if they're not paying out then obviously not...
Click to expand...

Yeah I was actually curious about this case since it’s a lot of money. I play poker here and am concerned of their liquidity. Anyone have a clue?
 
PAB went pretty well, payment in progress. I'd say the OP is free to post now.
 
After 7 long weeks, I contacted the Estonian tax and customs board. They told TonyBet they had to pay me. Miraculously, (not) Tonybet claimed they had gotten all the info they needed the day the Estonian authorities contacted them. But since I opened a complaint against them, I’d have to wait an additional 14 days now. Yeah sure, whatever...

Now they’re only processing 3k of my 70k balance a day when of course they could pay all of it out at once if they wanted to. I did not play, and I told them I wasn’t playing until I got paid to know they’re legitimate and that they pay. No point in playing if they won’t pay.

So far I’ve gotten 12,000€ of my 70,000€ in winnings. I’m still unhappy about the situation, but at least I am being paid and money is coming to me. It is still irritating and frustrating. They should make amends for me having to wait so long and just process everything to my neteller already, but if this is the way they want to go about it, that’s fine.

Imagine if someone won in a land based casino and the casino said “congratulations! We’re paying you in three months. Have fun!” I wonder how that would go over....
 
I’m happy they at least are not a rogue operation and are paying (for now) even if their behavior has been a little dodgy and it’s slow payment.

What is a little weird is they’ve gone ahead and waived the normal 1.5€ withdrawal fee for all payouts which to me is a bit strange. But I appreciate that. I would really appreciate if they would just pay me all my money already. I told them I refused to play more until they pay and I know I will get my money if I gamble for large amounts. I’m not sure why they’re delaying the payment for so long?
 
Very strange. Now they processed one with a fee. They also didn’t process a withdrawal on July 4th. They just do as they please.

I really hope I can end up reporting that everything does go as planned and I have a happy ending. The UKGC has said if I was in the UK they would have to pay me in one lump sum, so I know it’s possible. They’re still trying so hard for me to lose back the money. But how can I play at a place that I don’t know will pay?

If they were nicer about the cash out I would consider playing if they didn’t do this.
 
Last edited:
Good example how casino lost customer.... Handling things better and pay out faster and you would be playing there still. Now they can kiss good bye to your money, bit short term thinking.

If they would have made this whole process with their all possible investigations to happen in one week or so that you would have your money on your bank, i guess you would be happy to deposit and keep playing there, now you just wait their very long payout time and keep playing other reliable casinos. Pick some suitable casino for you which can be trusted and for your level of betting, check that there is no any ridiculous maximum cash amount per day/week/month that you have to wait your winnings like this and check that they actually make payments as they should.

I personally would just write them one email more to ask: Why they didn't pay you 4th of July? Why there is fee in one withdrawal? Just as principle as that's not what you agreed i assume (one per day and no fees).
 
Slottery said:
Good example how casino lost customer.... Handling things better and pay out faster and you would be playing there still. Now they can kiss good bye to your money, bit short term thinking.

If they would have made this whole process with their all possible investigations to happen in one week or so that you would have your money on your bank, i guess you would be happy to deposit and keep playing there, now you just wait their very long payout time and keep playing other reliable casinos. Pick some suitable casino for you which can be trusted and for your level of betting, check that there is no any ridiculous maximum cash amount per day/week/month that you have to wait your winnings like this and check that they actually make payments as they should.

I personally would just write them one email more to ask: Why they didn't pay you 4th of July? Why there is fee in one withdrawal? Just as principle as that's not what you agreed i assume (one per day and no fees).
Click to expand...

I did that. They just ignore and answer what they want to answer. Since they have a UKGC I thought they were a legitimate enterprise capable of handling large cash outs even if I had to wait a little.

But this is a lot more than I expected. I’ll just be happy when I am paid.
 
Weißwurst said:
Very strange. Now they processed one with a fee. They also didn’t process a withdrawal on July 4th. They just do as they please. ...
Click to expand...

Can you tell us how far along the payout process is? A quarter of the way through? A third? Half?

It would be worthwhile to know how well they are delivering on their commitments.
 
maxd said:
Can you tell us how far along the payout process is? A quarter of the way through? A third? Half?

It would be worthwhile to know how well they are delivering on their commitments.
Click to expand...

Sorry Max just saw this. So they appear to be, for the most part. On July 4th they did not process a withdrawal even though they were suppose to. Other than that they’ve been delivering payments of almost 3k every day. What is strange is this: on July 3 they sent me: “Hello,

Thank you for your e-mail.

We are writing to inform you that future withdrawals will be proceeded to you without 1,5 Eur fee for repetitive withdrawals in same week.

Since system automatically applies fees for multiple withdrawals, we will reject the fees for every withdrawal confirmation manually. The fee amount will be automatically returned to your balance and you can withdraw the total fee amount.

Please note, that 6,00 Eur fee for the previous (already confirmed withdrawals) has been credited to your account.”

So they’ve said they’ll be waiving withdrawal fees, which is very nice (no idea why). So for the first few days after that email they started actually delivering 3,000€.

But now they’re taking 1.5€ and putting it back into my TonyBet account instead of just sending me 3k a day. So they’re sending me 2998.50€ a day, and crediting a 1.50€ to my TonyBet account. That seems very strange to me and not sure what the angle there is.
 
Last edited:
Weißwurst said:
Who outsources to America for anything? What is cheaper to do in America??
Click to expand...

Buy guns. Years ago I spent some time in the US as a consultant, wasn't unusual to drive buy a gun shop in the mid-West and southern states and see "Sale! Sale! Sale! All .45 pistols and revolvers 30% off. Free ammunition!" or whatever. For a Canadian that is a very, VERY weird thing to see.
DIY stuff is pretty cheap there too. :)
 
Last edited:
They continue to send 2998.50€ every week day. I still have a few weeks to go at this rate. According to the UKGC, if I was a UK player they would be forced to give me all my funds in one sum by now.

But since I’m in Germany, I’m signed up on the Estonian license which means they have a lot of leeway in how they treat me. I’m learning the hard way that just because someone has a UKGC, doesn’t mean you’re protected unless you’re in a UK country. I don’t understand why the UKGC doesn’t care more about their reputation.

I don’t agree, or think it’s fair they did not give me anything for the wasted 7 weeks of this “investigation” that was never explained, or told why I had to wait 7 weeks. I think given the 7 weeks of wasted time, I should be given money for the time waited for no reason.

But alas, it is what it is and they’re continuing to pay me as slowly as they are legally able to. So I will sit on my hands and just say thank you as they continue paying me as slow as possible. I think if they are going to end up paying it would be in their best interest to do so quickly, however they can do as they please.
 
That payout speed is something you just have to live with, good lesson learnt for future, if you play with high stakes, choose casino where is no cashout limits and withdral per day/week/month limits as many of them have and then just have to live with these.

If casino will run money laundery, fraud etc... checks, they can take a quite long time for that, that's also something what some not so great operators can abuse by trying to find reasons not to pay out big winnings or let it spend in hope player will play it back. There actually is not much ground against that as all license provider, including UKGC are demanding operators to monitor really closely AML and Fraudulent behavior and what bigger amounts are in question, then better reason (or excuse in some cases) casino have to complete them and if they want, these can be very time consuming by contacting all possible 3rd parties like payment providers, game providers, run all different internal checks and they still don't do anything illegal actually but performing their checks and investigations.

Finding real AML incidents in online gaming is very rare and about these big ones we can read from papers. But they can make these almost for ever going investigations and find reason for that if receiving official complaint from regulatory body (as they just want to be 100% sure they don't pay 70k€ for person who have commit some money launder or other way fraudulent practices.

Even SOW checks can be pending very long time when always one by one more documents are requested etc.... UKGC really only look after operators who provide services to UK players under UK license, it's pretty much same they don't have nothing to do how other countries license providers are taking care of their regulations, they can't affect them and they are not entitled to tell for example MGA what to do...

UK players are almost best protected from consumer (player-wise) together with Swedish and most strict in Europe (only regulation in Europe which actually have most strict AML/RG regulations based on EU level, did read that article about findings between different license providers EU wide and how EU would like these things to be followed.

Especially my friend, stay far away you can from Curacao (yes, few good casinos under that license but make sure you do your homework and pick only one of these very few good ones, personally will avoid them all to make it easy and not to learn from mistake....), also winnings outside of ETA area you should pay taxes so Curacao, Costarica will fall to this category and have for reason quite bad reputation (sorry for these few good guys, i know you exist but wouldn't high roll in random new place under these licenses).

For you here are quite many casinos you can play under MGA license (tax free winnings as you play big, don't know too many people who would have paid taxes from Curacao casino winnings but in name of law player should probably do that) which are accredited here with good score. Have rep here who can help out in problems and don't have any max cashouts or any issues to pay out big withdrawals fast once everything is verified.

Stick on them mate and from this case you happily get you money after all even it's PIA process but now when they pay you it's soon all over and now already can consider to future..
 
Are MGA licensed casinos usually good? I sort of always felt the MGA was just a rubber stamp (an expensive one at that) and they never really did anything to make an operator pay players out. It did not seem to me they had players best interests. I actually think the Estonian officials had a better effect than MGA did.

In addition I was advised by the mediation firm IBAS, that TonyBet intends to close my account after they cash me out. No idea why, and I was not advised by anyone else of this.

I am just praying that they continue paying me out and I will eventually have all my money in 4 weeks.
 
Weißwurst said:
Are MGA licensed casinos usually good? I sort of always felt the MGA was just a rubber stamp (an expensive one at that) and they never really did anything to make an operator pay players out. It did not seem to me they had players best interests. I actually think the Estonian officials had a better effect than MGA did.

In addition I was advised by the mediation firm IBAS, that TonyBet intends to close my account after they cash me out. No idea why, and I was not advised by anyone else of this.

I am just praying that they continue paying me out and I will eventually have all my money in 4 weeks.
Click to expand...

MGA is your best option at the moment mate. Just read these terms about withdrawals, winnings, max cash outs and speeds carefully before playing anywhere. Having max withdrawal amount is not illegal and some casinos have that. It's really just up to players to do their due dilligence and avoid these places.

There is nothing to afraid about MGA license casinos, much easier to deal within EU in case of any problems than in Caribbean countries. If casino have max cash out per day/week/month, it's something what you have agreed when you accepted terms and conditions.

Nothing wrong have been happening really in your case, they are paying you amount per day which is in their terms and conditions. Before that they completed their investigations what they can do and what bigger amount it is in question, more likely investigations are completed that there is nothing wrong anywhere, in game plays, fraud etc... MGA will handle your problem quit well if casino really do something wrong but here nothign wrong have been happening and as you stated you play under Estonian license MGA don't really get involved.

Moving UK, Sweden or Denmar is only option for you to get better regulator from players safe point of view.
 
Happy to report they’ve taken three months, but it seems as though they will fully cash me out. Unsure why they decided to take a long time and not just do it quicker if they have the funds, are we’re going to pay all along? Also apparently my account is going to be closed after they pay me? Still unsure why.

The bottom line is TonyBet is not rogue and they will payout winners, at least in my case.
 
Alarmed to report I was getting to the end of my payout with one left. Saw that I was missing about 6-9k. When I inquired with live chat they said I should be able to see my overall up and down a top of my transactions.

Nothing was visible. Live chat then said, that’s weird. Oh well try back later. Then live chat was turned off. I know how much my balance was because I have photos of it, and I have not gotten that amount paid by them. They skimmed some of my balance and were banking on the fact I would not pay attention.

I think this investigation needs to be reopened
 
Weißwurst said:
Alarmed to report I was getting to the end of my payout with one left. Saw that I was missing about 6-9k. When I inquired with live chat they said I should be able to see my overall up and down a top of my transactions.

Nothing was visible. Live chat then said, that’s weird. Oh well try back later. Then live chat was turned off. I know how much my balance was because I have photos of it, and I have not gotten that amount paid by them. They skimmed some of my balance and were banking on the fact I would not pay attention.

I think this investigation needs to be reopened
Click to expand...

You need to talk to max. Maybe pm him
 
Bloatgoat said:
Lmao. Imagine ISIS these days playing online and withdrawls straightly being funded into weapons and other online shit activities. Come'on, the guy is verified, everything that's bin asked is provided. Pay him the damn funds.
Click to expand...
Achmed we can buy ten rocket launchers right after we get a bonanza bonus, two years later, we give up we are pulling out of Syria.
 
Aside from one incident. Once I realized TonyBet is legitimate and they are paying I started playing again.

A hand occurred for 200€ On their site while using evolution. Screen popped up that said “bet not accepted.” The 200€ was not placed back into my account. So that is still the only problem remaining that needs to be addressed.

It sounds as though TonyBet may fight on this (perhaps because it pails in comparison to the grand scheme) but 200€ is still 200€.
 
Weißwurst said:
Aside from one incident. Once I realized TonyBet is legitimate and they are paying I started playing again.

A hand occurred for 200€ On their site while using evolution. Screen popped up that said “bet not accepted.” The 200€ was not placed back into my account. So that is still the only problem remaining that needs to be addressed.

It sounds as though TonyBet may fight on this (perhaps because it pails in comparison to the grand scheme) but 200€ is still 200€.
Click to expand...
I find it inexplicable that after such a negative experience that you continue to gamble with this company. They are slow to respond to your communications, customer service give you false information and they drag out your payments and yet you will happily go back and hand over more of your cash.

Continuing to give them your money is just an endorsement that this type of operation is acceptable.

Your actions baffle me.
 
slotter999 said:
I find it inexplicable that after such a negative experience that you continue to gamble with this company. They are slow to respond to your communications, customer service give you false information and they drag out your payments and yet you will happily go back and hand over more of your cash.

Continuing to give them your money is just an endorsement that this type of operation is acceptable.

Your actions baffle me.
Click to expand...

Well wait a minute. It would be one thing if they did not pay. But in the end, sure they did take a long time, but it was a large sum of money to say the least. So I think they deserve credit where credit is due.

Now I played at the end when almost all the money had been paid so was their payout quick and okay? No. But I still think they do deserve some credit for actually paying a large balance.
 

Similar threads

D
Playgrand suspended my account while withdrawal pending
Replies
3
Views
767
maxd
maxd
B
Payment Complaint Slotastic Casino is stalling on a $2,000 withdrawal with arbitrary rules around maximum withdrawals and KYC
Replies
4
Views
343
teckiwi
T
P
Lukki Casino Withdrawal Issues
Replies
11
Views
2K
man950
M
M
CasinoMega bad management 50000 EUR lost
Replies
1
Views
1K
maxd
maxd
B
Conquestador Casino’s Endless Document Hell They’re Asking for the Impossible! 18.000 euro
Replies
8
Views
1K
Avernite
A

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)

Accredited Casinos

Read about our rating system and how it's done.
Back
Top