Captain Cooks group in trouble?

[jalex1ff]

I don't understand this attitude

"They" belong in your rogues list. "They" certainly have made my rouges list. And Sirius dumped them upfront.

But who is "they"? I say they is Casino Rewards. But "they" told Jetset, CR is going to pull the plug on the audit and pay everyone.

And Bryan has these PABs where he is trying to get people paid. So I think we should trust Bryan to move on his own schedule. He has proven some things over the years.

My guess is that he moves in measured steps. I would expect this gives him more leverage as negotiations progress. Why put the casino in a position where they have nothing to lose by taking the most extreme position first?

Whatever his reasons, Meister has my faith on how he proceeds. But we players should be shouting in every forum - avoid Casino Rewards as it has again been involved in playing games with the bonus terms. And if you want to shout, "rogue" - go right ahead.

Stanford.

Would you want to allow other unknowing innocents to lose money just so we can get ours back. I think that this is very shortsighted. These people (and don't forget these decisions are being made by people) have proven that they do not care for being honest. Their word means nothing. They have broken it time after time. Why allow them to operate with our knowing complicity. That my friends is just as dishonest as these people that are stealing yours and my funds. Go ahead. If you operate in legion with evil than you are no better than a rogue yourself. That is not an accusation. That is just the reality of this dispicable situation. Thieves are thieves whether you get your money back or not - what about all of those other people that can't PAB. Think about all the people that will fall victim to the dishonest people (thieves) that you are willing to negotiate with for your own benifit. I say "Rogue" them now. If they give back the money they have stolen it will still leave them as "Rogue". There is no option but to "Rogue" for any honest person. Sorry to be so honest. BTW, I have already promised any returned funds to my account to Casionmeister for all of the trouble he is going through.

 

[jalex1ff]

"They" belong in your rogues list. "They" certainly have made my rouges list. And Sirius dumped them upfront.

............ I would expect this gives him more leverage as negotiations progress. Why put the casino in a position where they have nothing to lose by taking the most extreme position first?........Stanford.

Sorry, I forgot to edit the response to only include the portion to which my post reference. I was 100% in aggreement with the rest of Stanford's post.

 

[BCarlisle]

Their gall has no bounds

Despite failing to honour my legitimate withdrawal, Captain Cook's Casino still has the gall to ask me for more money via a promo offer. Seeing as there was a small degree of personalisation in the mail they could have avoided sending such mail to accounts they have failed to satisfy at this point.

The astounding part is that they believe that I might ever again deposit at their site.

 

[Nomad]

Despite failing to honour my legitimate withdrawal, Captain Cook's Casino still has the gall to ask me for more money via a promo offer. Seeing as there was a small degree of personalisation in the mail they could have avoided sending such mail to accounts they have failed to satisfy at this point.

The astounding part is that they believe that I might ever again deposit at their site.

My guess is that these go out to any unlocked accounts. My Kingdom account was not locked or at least didn't stay locked for long (I can't remember...zero balance there) and I've been getting promo emails from them throughout this thing. I've only just gotten my first Cooks promo email since the locks happened. I think there might have been one from Classic as well, but I'm not sure.

In other news, after my most recent complaint, they actually responded with something other than the typical "wait three more years, then we might be done with the audit (but probably not)" type of response. They've asked me for ID and a utility bill. I suppose I'll send those in tomorrow if I have a chance, but it seems like it's just one more excuse to buy time. I mean, honestly, if they wanted ID, they've had 4 weeks to ask for it...

 

[BCarlisle]

My guess is that these go out to any unlocked accounts. My Kingdom account was not locked or at least didn't stay locked for long (I can't remember...zero balance there) and I've been getting promo emails from them throughout this thing. I've only just gotten my first Cooks promo email since the locks happened. I think there might have been one from Classic as well, but I'm not sure.

In other news, after my most recent complaint, they actually responded with something other than the typical "wait three more years, then we might be done with the audit (but probably not)" type of response. They've asked me for ID and a utility bill. I suppose I'll send those in tomorrow if I have a chance, but it seems like it's just one more excuse to buy time. I mean, honestly, if they wanted ID, they've had 4 weeks to ask for it...

Interestingly enough as soon as I replied to their bonus offer asking where the hell my money was they replied quite quickly and asked for ID docs also. Amazing coincidence, or did they just plan to sit on their hands on that one. It's only been a month after all, surely some ID could have been requested earlier.

Even more coincidental Casino Classic then emailed me telling me that neteller was my preferred withdrawal method. First I'd heard from them since the original audit email. Considering that the preferred withdrawal stage was reached weeks ago with Cook's with no joy on my part, I went ahead and sent ID docs to Classic along with an entire step by step neteller payment plan. Probably foiling their get back to me in 2 weeks asking for ID docs plan. Now they have no good reason not to pay. Scumbags.

 

[jetset]

QUOTE: They've asked me for ID and a utility bill. I suppose I'll send those in tomorrow if I have a chance, but it seems like it's just one more excuse to buy time. I mean, honestly, if they wanted ID, they've had 4 weeks to ask for it... UNQUOTE

I think these requests for ID are on the level. We've been hammering away at CR over the weekend and Jamie Taylor claims that his priority is to get these issues sorted out as soon as ID is confirmed. Given the circumstances surrounding this takeover and the behaviour of the previous owner, I guess he needs to verify IDs.

If that is a stall he is digging a grave for his casinos.

Stanhope's comment on the cool and factual approach is imo valid, although I can understand that the frustration and anger here are not conducive to accepting that point of view.

Jalix1ff makes a good point regarding the non-fora gamblers in this mess. We have drawn CR's attention to this aspect, but from our (outsider) point of view it will be impossible to quantify or even identify those players.

Spreading the word may bring them in, but again if they do not use the fora that presents a major difficulty. I wish I could be more positive and constructive on that aspect, but for now we're concentrating on what can be achieved asap.

 

[Timer]

I think these requests for ID are on the level. We've been hammering away at CR over the weekend and Jamie Taylor claims that his priority is to get these issues sorted out as soon as ID is confirmed. Given the circumstances surrounding this takeover and the behaviour of the previous owner, I guess he needs to verify IDs.

If that is a stall he is digging a grave for his casinos.

On the level my ass. I haven't received any "request" for IDs. But I'll tell you what I have received--an empty goddamn account! 250 vanished into thin air! No e-mails telling me the problem is taken care of. No e-mails saying the funds will be put back into my account. No-emails of any kind about the takeover. No e-mails of any kind whatsoever about my situation. It's like it never existed. But I'll tell you what I DID get. I got get an e-mail asking me to take advantage of their wonderful new goddamn bonus promotion! Would you like to make a deposit now?

Every weekend they come up with another ingenius stall. They are con artists plain and simple. This is a scam.

THE FACT THAT THEY ARE STILL OPEN FOR BUSINESS AND WILLINGLY TAKING PEOPLE'S MONEY SHOULD BE YOUR FIRST LITTLE CLUE.

Accounts are locked. Funds are confiscated. It's taken over a month and still no satisfaction on the part of dozens and perhaps hunderes of players--yet they are still accepting deposits from anywhere they can get them!

THIS IS OUTRAGEOUS!!!

The casino should be closed down immediately and no deposits should be accepted from anyone until all disputed parties are paid in full.

I'm tired; I'm fed up; I've been a nice guy too long.

I want my money NOW!

 

[caruso]

Integrity HAS closed down - their casinos belong to the Casino Rewards group now.

I've little doubt that all players filing complaints will eventually get paid - there is no way that Casino Rewards wants to become the first Microgaming group with Honourable Mention in the rogue section, and Microgaming will also have something to say about it if it goes that far. Of course, they won't pay anyone who DOESN'T complain and was locked out. That's the neat part of the deal for them - they only have to cough up 10% or so of stolen funds, and nobody will be any the wiser about the 90% remainder.

 

[profiler]

(...) 250 vanished into thin air! (...) It's like it never existed. (...)

I do hope you made some screenshots of your balance and/or cashout.

(...) I'm tired; I'm fed up; I've been a nice guy too long.

I want my money NOW!

I heard you, but i believe that the announcement was made by ICL/CR that the audit will take some more time untill around april 15.

Don't get me wrong here; i have a GBP 530 total cashout pending.

 

[chesterp]

so here is my update since p.41 of this thread. i wimped out on a 2nd PAB as many people here seem to suggest just waiting til the 15th, seeing what happens. and i suppose casinomeister will see this here. below is my correspondence with cc today with older emails below that. atleast it seems it's just the bonus they want to take back from me, so i wouldn't lose my deposits-which they had me worried about a few days ago. but i still feel they shouldn't take the bonuses either since i've followed their t&c 100%.

as you can see in what you copied from my email two weeks ago, i clearly requested to get my deposit back IF YOU WEREN'T GOING TO GIVE AN EXTENSION TO THE BONUS, because obviously i can't finish a bonus in a week if my account is frozen for longer than that. i also only requested this for captaincooks, not the other 2 casinos. so by deciding to give me my deposit back, are you saying that you refuse to give an extension to the bonus at captaincooks? if so, why this decision? and what is my status with the other 2 casinos? again, as i said two weeks ago, IF you aren't extending the bonus, i'd like my money back now (or rather, 2 weeks ago). but if i get an extension, i can wait til you are done the audit. i don't see how it is fair to not get an extension though, since i followed all the terms and conditions.

Hello Chester,

Thanks for your email.

The reason that credits to the value of 89.50 were removed from your account is
due to the fact that you requested a refund of your deposit rather than wait for
the audit to be completed.

I've attached the email from you requesting your deposit refund. We made it
clear that in requesting a deposit refund any account balance/winnings in your
account that were in excess of your deposit amount would be automatically
forfeited.

In your case, your deposit was for GBP100 - this amount will be refunded to you
in our next batch of refunds - I've just asked Kurt to ensure this is sent to
you ASAP.

Thanks Chester - please let me know if you have any further questions.

Kind Regards,

Louise
Accounts Department
Captain Cooks Casino



-----Original Message-----
From: chesterpidduck@aol.com [mailto:chesterpidduck@aol.com]
Sent: Saturday, 2 April 2005 5:45 AM
To: The Captain
Subject: Re: Exciting News From The Captain!


what? you said only people that had been in some evil group would have
the money forfeited. i went by the terms and conditions 100%, was
frozen forever, and now you stole all my money even though i followed
all your rules? you aren't even giving me a reason for why you steal
my money? what about casinoclassic and casinokingdom? next stop-
casinomeister.

the $89.50 that was in your account was forfeited (removed) after
investigation
by our Accounts Audit.

I apologise for the inconvenience.
Kindest regards,

Levi Roberts
The Endeavour's Astronomer

"Between the two brightest stars and straight on till morning, Captain"

:: The Captain's Crew ::
www.CaptainCooksCasino.com
www.CaptainFlashCasino.com

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-----Original Message-----
From: chesterpidduck@aol.com [mailto:chesterpidduck@aol.com]
Sent: Saturday, 2 April 2005 5:23 AM
To: The Captain
Subject: Re: Exciting News From The Captain!


i can finally get back into account after frozen forever. but no money
there. are you going to put the money back in? i had bonus account and
regular account money



Attached Message
From: chesterpidduck@aol.com
To: Accounts (captaincookscasino.com) <accounts@captaincookscasino.com>
Subject: Re: Important information regarding your account
Date: Wed, 16 Mar 2005 12:23:05 +1000


ok. if you don't give me an extension to clear the bonus for my
captaincookscasino account, then i do
want to withdraw my deposit. thank you.

Hello Chester,

It will depend on the findings of the investigation - I can not advise
what the
current status is on your account.

As soon as the investigation is complete you will be advised what we
will do.
You are entitled to make your own decision with regards to receiving
your
deposit back or not.

Let me know if you would like to opt for that and we'll get things
organised.

Regards,

Louise
Accounts Department
Captain Cooks Casino

 

[rkayn]

I E-mailed them this weekend requesting an update on the status of my account and withdrawal from Cooks. They responded first thing this morning with an E-mail stating that my account was unlocked, and ANOTHER E-mail offering a deposit bonus .

They somehow neglected to address the question regarding my withdrawal. I decided to sign on to see what information I could get there, hoping that maybe it showed being in process. I don't know why I was surprised to find that I was STILL locked out.

They haven't responded yet to my follow-up E-mail.

PS Jetset - Yes, I PAB'ed a week or two ago.

 

[StinkBug]

They responded first thing this morning......and ANOTHER E-mail offering a deposit bonus

I got an e-mail sunday about a bonus and an e-mail today about a bonus (both from Crook's). A little less spamming and a little more paying out funds owed would be nice!

 

[StinkBug]

for the record, I received $100 from Crook's today in my neteller account - not the $272 that I had withdrawn and that shows pending in my account info.

PAB may be on the way, SOON

 

[pijak]

Have to say stinkbug I think your PAB may be overdue, I only got to that stage because they stopped responding to my emails and started coming up with 'we will not enter into any further discussion...' type mails. If they haven't even got the decency to give you that response I'd say you've done all you can reasonably be expected to do.

Next Sunday will be 2 months since my 500 withdrawal request, I know we should all be patient till April 15th but I'd counted on that money, won't be making that mistake again! My lizards are starting to go hungry...

 

[Nomad]

I think these requests for ID are on the level. We've been hammering away at CR over the weekend and Jamie Taylor claims that his priority is to get these issues sorted out as soon as ID is confirmed. Given the circumstances surrounding this takeover and the behaviour of the previous owner, I guess he needs to verify IDs.

I hope that you are right. At the moment, I'm still giving them the benefit of the doubt (as difficult as that is). They've just taken over control, so I guess if I look at it that way, they've only had a matter of a few days at this point to work it out. I'm still not convinced that they are innocent in all of this, but as long as I get my money, I'll be satisfied. If I get it in 2 weeks, so be it. That doesn't mean I'll be happy about this whole situation though.

Jetset, thanks for the effort that you are putting forth to try to get these issues resolved and payments made.

 

[case]

Another payment

Just for the record, I received a cashout of around $1200 from my Cooks Poker account today, three days after requesting it.

As I said before, I've played nothing but poker recently. I did clear a $50 bonus on my poker account on my last deposit.

It goes without saying that this carries no implication or opinion with respect to payment issues that other players are having.

- Case

 

[Soul Rebel]

failed to connect to server?

So I'm trying to log into my accounts on all three casinos, and all I get is a message that says "Failed to connect to server." Anyone else getting this? I'd love to know if my cashouts are still pending, or if they've disappeared entirely.

 

[rkayn]

So I'm trying to log into my accounts on all three casinos, and all I get is a message that says "Failed to connect to server." Anyone else getting this? I'd love to know if my cashouts are still pending, or if they've disappeared entirely.

All I get is a message saying "the account name or password is incorrect", even after requesting (and receiving) a new password. They also say that they have "reset" my account. Still the same message, even though I am cut and pasting the account number and password from their E-mail.

I am trying to sign on via the "flash" casino instead of the downloaded program like I originally did as I removed the downloaded program a couple of weeks ago, so maybe that's an issue.

They did say today that my full withdrawal (deposit plus cleared bonus) should be paid within 24 hours.

 

[texas hooters]

I am trying to sign on via the "flash" casino instead of the downloaded program like I originally did as I removed the downloaded program a couple of weeks ago, so maybe that's an issue.

That worked for me a few times but then all of a sudden it didn't work so I contacted them about it and was told you need a seperate account for flash.

 

[rkayn]

They did say today that my full withdrawal (deposit plus cleared bonus) should be paid within 24 hours.

I received full payment (deposit PLUS cleared bonus) from not just Cooks but Casino Kingdom tonight.

I'd like to thank everyone who assisted (not excluding CR, despite some of my earlier sarcastic comments), and I hope everyone else who was in the same boat finds a similar surprise in their Neteller account soon.

 

[BCarlisle]

Got Paid

Hi. I also got paid my entire outstanding amount from both Classic and Cook's. Both accounts were paid from Cook's. Sadly the exchange has suffered over the last month, but finally some resolution. Thanks Bryan for providing this forum and allowing me to Pitch a Bitch about these casinos.

 

[Timer]

Good News and Bad

I just sent this e-mail to Bryan.

Bryan,

I looked in my Neteller account at midnight on April 6 PST, and there was $369.70 deposit from Captain Cooks. I didn't make a withdrawal there. They must have gone ahead and done it on their own. I have recived no e-mails from them, other than another bonus promotion offer. But this is good news. However, I had a 250 balance in my Captain Cooks account. I don't understand the discrepancy, but like I said it's good news over all.

I still can't log into my Casino Classic account. I have a 200 deposit there.

Thank you very much for your efforts. They are much appreciated.

 

[sMeller]

Got paid

I have been paid the full amount from all three casinos now.

 

[profiler]

Fully paid

Great stuff! I just sent Bryan Bailey this message.

''Both cashout payments from Casino Classic and Casino Kingdom hit my Neteller account today. I haven't received a message from the casino's yet so i don't know if i am banned, but that is less important to me. I will be sharing this info on your message board shortly. Thanks for your help!''

A big thanks to all who are or have been involved in straightening out this situation!

 

[Bullajami]

I, too, have received my cashout from Captain Cooks. Thanks Bryan, and all the meisteroos for the counsel and commiseration.