Captain Cooks group in trouble?

[Freudian]

I think they can be swayed to see things like I do. Genuine = a player NOT commiting fraud. I'll leave it at that.

Of course that is a reasonable interpretation also. I'm just pointing out that semantics seems to have been pretty important for casinos not doing the right thing in the past.

Anyway, we have to give the new owners time to do the right thing. I would prefer if they explained in clear terms why they are having an audit and what accounts risk having the bonus revoked. Not as much for my sake but for the peace of mind of the pretty large group of players who have been waiting for quite a while now. It seems to me it would be the polite way to handle an audit that is as large and time consuming as this one is.

 

[Stanford]

Anyway, we have to give the new owners time to do the right thing.

I don't know why they need any time. GrandMaster pretty well nailed it days ago when he said:

"I repeat, the players have to be paid promptly, and then the casinos can review the accounts at their leisure to decide which players they want to keep."

The longer the goes on, the more certain that Casino Rewards was behind this audit from the start. In any case, why shouldn't we at least hold them responsible for continuing it. And what's the difference?

imho,
Stanford.

 

[BCarlisle]

Positive balance paid

Hi. I still haven't received money myself, but a friend of mine was paid his outstanding withdrawal at Captain Cook's Casino. So that's probably good news for everyone.

 

[n96radsb]

I wrote to casino classic and asked about my account there.
I like the fact that I wrote to casino classic, the mail I got in return was from captain cook, and the payment was from casino kingdom and she signed with casino classic
If I wasnt confused before, I am for sure now :notworthy

Accounts (captaincookscasino.com) wrote:

Hello XXXXX,

Here are the details of your payment:

Name: XXXXX XXXXXXX
Account No.: XXXXXXXXXXX
State/Province: NA
Country: XX
Zip: XXXXX
Email: XXXXXXXXXXXXX
IP: XXXXXXXXXX
Amount: GBP200
Date: March 9th
Sent From: Casino Kingdom

Kind Regards,

Louise
Accounts Department
Casino Classic

 

[Petunia]

** IT would seem that this is causing more headaches (0n both sides) than what is needed. To complete the audit, they need to 'close' the casinos in question and get on with it. What is happening now is a sick circle where mistakes are being repeated.
Not everyone knows that the casinos are under audit, so they deposit, play and win/loose/have problems and whallah, accounts are locked and more 'back-up' traffic occur, which leads to more bitching, which leads to more frustrations!
I do wish this lot get their stuff in order. The pile will never go down and under control if they still accept deposits and lock accounts for auditing afterwards!! Imo - unless of course I have this all wrong, in which case... I will say I am sorry.
All in all, i stand by my point: this was a good idea with bad excecution.. we all make mistakes... but do we have to repeat them?! **

 

[jetset]

Whilst I now have some reservations about playing the (informal) role of messenger, I have just received an email from Jamie Taylor the owner of Casino Rewards which may throw more light on his intentions here.

Commenting on the fact that the ICL deal only took effect at midnight last night (and he's in the Aussie timezone) and that he was therefore legally constrained against taking any actions, he adds the following:

QUOTE: I would like to say that this audit action taken by them (ICL) occurred prior to any discussions between us and Integrity Casinos which XXXXXXXXX can confirm. We acquired the group knowing that it was one of the issues we had to resolve.

I think you know that the CasinoRewards group has always had an extremely good reputation in the industry and has always been fair to its players. This service was extended to all of the unpaid players we inherited when we took over the Lucky Emperor Casino and if you remember they were immediately paid.

We are extending this high level of integrity to all of the players who were recently locked as part of their audit. Their accounts are being unlocked immediately. We will obviously require the normal identification documents but as soon as these are received the cashins will be processed. UNQUOTE

There will obviously be questions flowing from these comments, and I do not personally have the knowledge or responsibility to answer them. However, I will assist if I can by monitoring the thread and passing on genuine questions to Casino Rewards...better still, I have urged them to initiate an honest communications plan and post here themselves as a part of it.

I have also taken the opportunity in responding to Jamie Taylor's email to reiterate the player's perspective on these bonus disqualifications and the need for an urgent resolution.

 

[Timer]

QUOTE:


We are extending this high level of integrity to all of the players who were recently locked as part of their audit. Their accounts are being unlocked immediately. We will obviously require the normal identification documents but as soon as these are received the cashins will be processed. UNQUOTE

After reading this I tried to log into my Captain Cooks account. Success! However, I have zero credits. I should have 250 pounds there. Now what?

I then tried to log into my Casino Classic account and I was still locked out.

I hope my money hasn't mysteriously disappeared.

 

[jetset]

Casino Rewards advised as above.

 

[dekeons]

Casino classic unlocked

My classic account has been unlocked and cashcheck shows my March 8 withdrawl of $800 as a work in progress.

 

[pijak]

I'm allowed back into Classic as well, cashcheck isn't much help though, Feb 14th payment of 495 still shows as processed by bankwire, March 18th payment of 435 shows processed by 'payment type: other' on top of the 60 Neteller payment.

 

[sirius]

I think you know that the CasinoRewards group has always had an extremely good reputation in the industry and has always been fair to its players.

Jamie Talyor is lying there so what makes anyone think he is telling the truth about the audit?

I would like to say that this audit action taken by them (ICL) occurred prior to any discussions between us and Integrity Casinos which XXXXXXXXX can confirm. We acquired the group knowing that it was one of the issues we had to resolve.

 

[jetset]

I've suggested to CR that they open a dedicated email for any queries or unusual hassles from guys who have not been paid / accounts still locked.

They can post it up here and on other fora so that any questions or issues can be quickly dealt with directly, and I'm sure we can all try and spread the word once we have it.

It's not the ideal solution because it doesn't reach those players who don't use the message boards, but it would be a start until the new owners can sort out this mess they have been left.

 

[buyloewen]

I just checked my accounts.

I just checked my kingdom and classic accounts. Both have balances of zero, when there should be 120 and 410 gbp in those accounts. What should I do now.

 

[tim5ny]

I just checked my kingdom and classic accounts. Both have balances of zero, when there should be 120 and 410 gbp in those accounts. What should I do now.

Lesson learned I guess! Now get your butt over to 32red and you'll never have this bad experience again.

 

[BCarlisle]

Funds Gone

My money is also gone. I logged on to Casino Classic and Captain Cook's Casino and neither account has any credit. I obviously have not received funds from either site. Seems they've solved their player problem with this fabulous new fund clearing regime. I can just imagine the advertising :

"Having trouble paying out players ? Well simply clear out their accounts and don't pay them, email support@cooks etc. for more tips on how to achieve casino owner happiness"

Oh and don't email them or anything when you do so, or write to them concerning their Pitch a Bitch, simply ignore and clear.

A sickening group indeed.

 

[AncientPC]

QUOTE: I would like to say that this audit action taken by them (ICL) occurred prior to any discussions between us and Integrity Casinos which XXXXXXXXX can confirm. We acquired the group knowing that it was one of the issues we had to resolve.

I think you know that the CasinoRewards group has always had an extremely good reputation in the industry and has always been fair to its players. This service was extended to all of the unpaid players we inherited when we took over the Lucky Emperor Casino and if you remember they were immediately paid.

We are extending this high level of integrity to all of the players who were recently locked as part of their audit. Their accounts are being unlocked immediately. We will obviously require the normal identification documents but as soon as these are received the cashins will be processed. UNQUOTE

Very nice. Like many others, I'm glad to hear this.

If this is some cruel version of an April Fool's joke then shame on you.

 

[jetset]

I just checked my kingdom and classic accounts. Both have balances of zero, when there should be 120 and 410 gbp in those accounts. What should I do now.

It's probably after midnight across in Oz now, but I've drawn Taylor's attention to this post anyway. I would recommend you PAB right this minute so that Bryan can give CR your full details and ride herd on your complaint.

 

[jetset]

Very nice. Like many others, I'm glad to hear this.

If this is some cruel version of an April Fool's joke then shame on you.

Ancient PC, I never joke around when it is some poor bloody player's dispute - this was a genuine email from the owner of CR. I passed it on for the board's information. We're still working on this issue.

 

[buyloewen]

I found the money.

I found the money in question Jetset. It's in the cashcheck section under work in progress. Sorry for the mix up. Thanx for the help.

 

[StinkBug]

I found the money in question Jetset. It's in the cashcheck section under work in progress. Sorry for the mix up. Thanx for the help.

I'm not seeing this....where is the cashcheck section? Thanks


Also, why does this software keep closing itself? Eh, it least it's not crashing my computer....for now.

 

[buyloewen]

The cashcheck section is at the top left.

The cashcheck section is at the top left. There are 4 small boxes next to the rewards box. One of them is cashceck.

 

[uscblackjack]

Not paid yet

I still havent been paid, but my account isnt locked. Maybe it will hit my neteller account today.

USC

 

[deezamn]

Ancient PC, I never joke around when it is some poor bloody player's dispute - this was a genuine email from the owner of CR. I passed it on for the board's information. We're still working on this issue.

Hrm...maybe that's the explanation for my Blackjack Ballroom account being locked last night. Considering I've never taken a bonus there, and made a few cashouts in the past with no hassles at all, I was floored to find my account locked. (I called support, they said they didn't see anything wrong, and I got an email a couple hours later saying it was open again.)

 

[chesterp]

so i don't see $ in cashcheck or anything for captaincooks. for casinoclassic, there is my deposit, don't know about bonus. been so long, i think i forgot how to get into my bonus account. so for those haven't cleared bonuses yet, should we still wait? email them asking what the heck is going on?

 

[chesterp]

this is really starting to piss me off. since my last post half hour or so ago, the following interaction with captaincooks (reverse chronological). keep in mind that this group was my first ever group of casinos, so no gnoming or any other illegal stuff going on. i was one of the ones that pitched a bitch too. what to do now casinomeister?

what? you said only people that had been in some evil group would have the money forfeited. i went by the terms and conditions 100%, was frozen forever, and now you stole all my money even though i followed all your rules? you aren't even giving me a reason for why you steal my money? what about casinoclassic and casinokingdom? next stop- casinomeister.

the $89.50 that was in your account was forfeited (removed) after investigation
by our Accounts Audit.

I apologise for the inconvenience.
Kindest regards,

Levi Roberts
The Endeavour's Astronomer

"Between the two brightest stars and straight on till morning, Captain"



i can finally get back into account after frozen forever. but no money
there. are you going to put the money back in? i had bonus account and
regular account money