Captain Cooks group in trouble?

[uscblackjack]

It says my withdrawals are pending....does that mean they are going to be paid?

USC

 

[chesterp]

and captains reply to my last post

Ahoy there.

Thanks for your message.

I will forward this onto our accounts crew to look into, as I can not make a
determination either way.

I apologise for the delay, but it will be Monday before we are able to get a
response from them.
Kindest regards,

Levi Roberts
The Endeavour's Astronomer

"Between the two brightest stars and straight on till morning, Captain"

 

[jalex1ff]

Lesson learned I guess! Now get your butt over to 32red and you'll never have this bad experience again.

Recommendations like that were the reason that I played Captain Cook's for my first venture into online casino's. Yeah sure, it's reliable you all said. I deposited my $100 played as fast as possible because I was insecure in giving my money to some unregulated group that I had no knowledge other than the recommendations here. When I was done they said, sorry you haven't played enough. They changed the WR on me. Then, after I played the increased WR they stole all of my $$$$; winnings, bonus and even my deposit.

C'mon. I've been watching this and if this isn't a Rouge then it means that the online casino industry accepts thieves as common place. This is crazy. They stole money and no one cares - other than the one's that lost. How could they EVER make things right again after this. Giving back stolen money after your caught doesn't mean that you are not a thief. Is this really the way it is guys. I keep watching but no one of importance will call this spade a spade.

I lost $100+. I could care less but I am certainly never going to deposit at an online casino again when this behavior isn't immediately, unequivocally, and powerfully condemed by the rest of the industry with the full force of all that stand to lose by the loss of faith in all online casinos.

 

[jetset]

Recommendations like that were the reason that I played Captain Cook's for my first venture into online casino's. Yeah sure, it's reliable you all said. I deposited my $100 played as fast as possible because I was insecure in giving my money to some unregulated group that I had no knowledge other than the recommendations here. When I was done they said, sorry you haven't played enough. They changed the WR on me. Then, after I played the increased WR they stole all of my $$$$; winnings, bonus and even my deposit.

C'mon. I've been watching this and if this isn't a Rouge then it means that the online casino industry accepts thieves as common place. This is crazy. They stole money and no one cares - other than the one's that lost. How could they EVER make things right again after this. Giving back stolen money after your caught doesn't mean that you are not a thief. Is this really the way it is guys. I keep watching but no one of importance will call this spade a spade.

I lost $100+. I could care less but I am certainly never going to deposit at an online casino again when this behavior isn't immediately, unequivocally, and powerfully condemed by the rest of the industry with the full force of all that stand to lose by the loss of faith in all online casinos.

If you have not already done so, I would recommend that you put in a PAB so that Bryan has facts to chase with these people, and practical illustrations of the seriousness of this mess.

 

[jalex1ff]

If you have not already done so, I would recommend that you put in a PAB so that Bryan has facts to chase with these people, and practical illustrations of the seriousness of this mess.

Yes PAB was submitted.

 

[555YY]

Jamie Talyor is lying there so what makes anyone think he is telling the truth about the audit?

:notworthy :notworthy

sirius has proven time and again to be unequivocally looking out for players' interests, and not afraid to tell the truth like it is

one of the few affiliates left besides the meister that i still have my trust in, and would actually sign under

 

[outofstep]

It is astonishing that Captain Cook's Casino has yet to be labeled as rogue. In fact, I have been repeatedly and blatantly lied to by the accounting team. For instance, they told me I requested my deposit money back and my winnings would be forfeited and yet they were the ones who went and locked my account and sent me an e-mail stating that I would receive my deposit back. On top of that, they were going to send the wrong deposit amount and only after FOUR e-mails did they say they were going to send the right deposit amount. I'm still in the process of receiving my winnings back and this siituation is nothing but a tug of war.

I can't beleive that the Captain Cook's group would compensate for their bad business practices by trying to steal winnings. First off, as a business they didn't realize that their bonus was so good and so easy to clear that it would actually hurt the casino financially. When the word spread about that such a financial oppurtunity was aviailable it was too late for Captain Cook's. So, they panicked and went ape sh*t basically. Yet instead of acknowleding that they can't properly run a casino they take it out on the customers and try to screw as many over as possible to compensate for their stupidity. Only an online casino would be able to do something like this and get away with it.

The Casino representative earlier stated in this thread that a casino had to take a stand against this. Take a stand against the customer because the casino screwed up? Riidiculous.

Have you guy's ever seen that commercial for that job web site where the human is at work with a bunch of monkeys. I sometimes wonder if the accounting team is run by a bunch of monkeys. Evil freaking monkeys...

 

[StinkBug]

Evil freaking monkeys...

Well said!


to update my situation...my account is unlocked but seems to be missing all of my money. I looked at the checkcash thing but it shows nothing for April (duh) and gives me an error for march (actually 3 different messages).

 

[pijak]

It says my withdrawals are pending....does that mean they are going to be paid?

USC

It says my withdrawals have been processed, and I've not seen anything other than my deposit back so far, if that gives you any idea where things might be going.

I'd recommend (in my newby-got-no-authority-posting-advice way) that if you've done all you can yourself with regards contacting customer services etc then you should PAB so that Bryan has a bigger stick to thwack information out of them with.

Anyway I'm glad that CM has a few more cases to work with now, but I'm sure that only time will tell whether anyone gets their money back. Am I right in thinking this is the most read thread in CasinoMeister history now btw? Casino Rewards could do themselves a lot of favours by showing up here methinks.

 

[pijak]

Well said!


to update my situation...my account is unlocked but seems to be missing all of my money. I looked at the checkcash thing but it shows nothing for April (duh) and gives me an error for march (actually 3 different messages).

I had that problem when trying to check my account, try checking all cash transactions (ie change the drop-down from credit card to cash if applicable) from March 1st to 28th, worked for me...

 

[BCarlisle]

I was not totally correct

My funds have not in fact disappeared from Captain Cook's and Casino Classic, they are both shown as works in progress. I still think they're pretty much scumbags, but fair is fair, and there's more than enough truthful mud to fling.

 

[555YY]

First off, as a business they didn't realize that their bonus was so good and so easy to clear that it would actually hurt the casino financially. When the word spread about that such a financial oppurtunity was aviailable it was too late for Captain Cook's. [\QUOTE]

yea ICL bonus is SUPER EASY to clear, lmao...

i hope that was tongue-in-cheek, or someone needs to adjust their basic bonus-hunting maths

look, i think ICL deserved to be rogued for their actions as much as anybody, but if you openly admit that your only goal is to take advantage of ICL company financially then from the casino point of view you would be the rogue. statements like that seem to make casinos out to be enemies of player instead of mutual benefiting partners

ICL should be rogued b/c of their retroactive confiscation of funds and numerous lies and half-truths they told. it's not b/c they shouldn't be allowed to fight back if your only intention is jack them up for as many dollars as you can. they certainly have a right to fight back/barr you... they just need to do it after paying out your funds

 

[profiler]

I'm getting some responses back on the PABs. I believe that the workload on the employees checking these accounts is tremendous - this is the possible delay in getting through these in an expedient manner. As far as I know, not a single PAB player has had their account (with a balance) unlocked.

But one encouraging item:

...Please note all genuine players who have played to our T&C's can rest assured they will be paid.

So those of you who have been obedient to the T&Cs and have met the wagering requirements should just chill and wait.

ICL/CR have said that the finishing of their audit or whatever they are doing will take until april 15th. Why not chill like Casinomeister has suggested?

 

[GrandMaster]

ICL/CR have said that the finishing of their audit or whatever they are doing will take until april 15th. Why not chill like Casinomeister has suggested?

ICL said about 3 weeks ago that the "audit" would be done in a week, and they have already missed several of their own extended deadlines. Is there any reason to believe that they will really finish the "audit" by April 15?

 

[profiler]

ICL said about 3 weeks ago that the "audit" would be done in a week, and they have already missed several of their own extended deadlines. Is there any reason to believe that they will really finish the "audit" by April 15?

Considering the course of events, i don't attribute too much meaning to ICL statements, but i guess that CR statements do mean something, since they are still in business and presumably want to stay in business (and in fact expand).

My point is that it is not much use now to discuss individual variables in this thread, such as accounts that have been unlocked and others that haven't and saldi that seem missing in the cashcheck function (b.t.w. try the drop down menu's).

All one can do in this phase is file a complaint/PAB if one hasn't already and wait for a formal response from ICL/CR, either directly or through Casinomeister, which should be received around april 15 if CR is to retain credibility.

 

[chesterp]

so should i PAB again, or are my above comments enough? I PedAB' a couple weeks ago like everyone else, but after the bad news they gave me today...

 

[profiler]

so should i PAB again, or are my above comments enough? I PedAB' a couple weeks ago like everyone else, but after the bad news they gave me today...

Did you receive a formal response to your PAB from ICL/CR yet? I'm not very familiar with the exact procedure here at Casinomeister but i would think that a follow up on your PAB may be required, either through the form again or through email with Bryan Bailey. Still it may be wise to await the outcome of events around april 15, as to know the ultimate CR policy. Bryan, jetset?

 

[pijak]

Given that the last CasinoMeister newsletter bit regarding ICL/CR was titled 'patience is a virtue' I'd only PAB again if you have new information, I'm sure Bryan's got a few of these to work through by now so I doubt duplicates would be much help.

$0.02

 

[rkayn]

Considering the course of events, i don't attribute too much meaning to ICL statements, but i guess that CR statements do mean something, since they are still in business and presumably want to stay in business (and in fact expand).

My point is that it is not much use now to discuss individual variables in this thread, such as accounts that have been unlocked and others that haven't and saldi that seem missing in the cashcheck function (b.t.w. try the drop down menu's).

All one can do in this phase is file a complaint/PAB if one hasn't already and wait for a formal response from ICL/CR, either directly or through Casinomeister, which should be received around april 15 if CR is to retain credibility.

Yes, but according to Jetset yesterday:

Whilst I now have some reservations about playing the (informal) role of messenger, I have just received an email from Jamie Taylor the owner of Casino Rewards which may throw more light on his intentions here.

Commenting on the fact that the ICL deal only took effect at midnight last night (and he's in the Aussie timezone) and that he was therefore legally constrained against taking any actions, he adds the following:

QUOTE: I would like to say that this audit action taken by them (ICL) occurred prior to any discussions between us and Integrity Casinos which XXXXXXXXX can confirm. We acquired the group knowing that it was one of the issues we had to resolve.

I think you know that the CasinoRewards group has always had an extremely good reputation in the industry and has always been fair to its players. This service was extended to all of the unpaid players we inherited when we took over the Lucky Emperor Casino and if you remember they were immediately paid.

We are extending this high level of integrity to all of the players who were recently locked as part of their audit. Their accounts are being unlocked immediately. We will obviously require the normal identification documents but as soon as these are received the cashins will be processed. UNQUOTE

Yet my accounts are STILL locked. I haven't received my withdrawals. I haven't received a single E-mail from CR (or ICL) since the take-over regarding any potential ID verification - or anything else, for that matter.

At this point, it seems that I am receiving the same "high level of integrity" from CR that I received from Integrity.

 

[chesterp]

Did you receive a formal response to your PAB from ICL/CR yet? I'm not very familiar with the exact procedure here at Casinomeister but i would think that a follow up on your PAB may be required, either through the form again or through email with Bryan Bailey. Still it may be wise to await the outcome of events around april 15, as to know the ultimate CR policy. Bryan, jetset?

i received an email right away that he was taking care of it. not sure if that is a "formal response". maybe i'll just email him with the info i said in this thread yesterday too instead of another PAB

 

[outofstep]

First off, as a business they didn't realize that their bonus was so good and so easy to clear that it would actually hurt the casino financially. When the word spread about that such a financial oppurtunity was aviailable it was too late for Captain Cook's. [\QUOTE]

yea ICL bonus is SUPER EASY to clear, lmao...

i hope that was tongue-in-cheek, or someone needs to adjust their basic bonus-hunting maths

Even at the 42x wagering requirement that it was, you can't get any easier than autoplaying BJ all day long.
"Set it and forget it."

 

[jetset]

Yet my accounts are STILL locked. I haven't received my withdrawals. I haven't received a single E-mail from CR (or ICL) since the take-over regarding any potential ID verification - or anything else, for that matter.

At this point, it seems that I am receiving the same "high level of integrity" from CR that I received from Integrity.

This is another post I have today referred on to Jamie Taylor. Rkayn, if you haven't yet submitted a PAB then I would recommend that you do so to give us something firm and practical to work on with these people.

 

[KasinoKing]

I confess I haven't actually read the last 200 posts in this thread, but it seems Crooks are still holding on to peoples money.
For the first time ever, I'm actually quite glad I blew away my last 2 deposits & bonuses there! At least I'm not waiting for any payout like all the unfortunate people they are stealing from.

But I find the fact that I am still getting promotional e-mails from them every other day, trying to entice me to deposit more with them totally outrageous!
How DARE they do this when they are not making any payments to genuine players???
This is absolutely criminal.

Bryan, this group should be in the rouges list - NOW!!!

 

[caruso]

Our audit and reconciliation will be complete within 7 days of receiving this email.

Said almost a month ago.

 

[Stanford]

Meister knows what he is doing

Bryan, this group should be in the rouges list - NOW!!!

"They" belong in your rogues list. "They" certainly have made my rouges list. And Sirius dumped them upfront.

But who is "they"? I say they is Casino Rewards. But "they" told Jetset, CR is going to pull the plug on the audit and pay everyone.

And Bryan has these PABs where he is trying to get people paid. So I think we should trust Bryan to move on his own schedule. He has proven some things over the years.

My guess is that he moves in measured steps. I would expect this gives him more leverage as negotiations progress. Why put the casino in a position where they have nothing to lose by taking the most extreme position first?

Whatever his reasons, Meister has my faith on how he proceeds. But we players should be shouting in every forum - avoid Casino Rewards as it has again been involved in playing games with the bonus terms. And if you want to shout, "rogue" - go right ahead.

Stanford.