The following e-mail seems to have been sent out to a lot of players at Integrity Casinos (Captain Cooks, Casino Kingdom, Casino Classic):
They seem to be suggesting that playing BJ and meeting their already harsh terms and conditions can be considered 'abuse'. More seriously they seem to be trying to blackmail players into forfeiting winnings. I'd also be curious as to whether they'll refund players who lost their deposits using exactly the same pattern of play?
This goes together with recent e-mails sent to players mentioning problems with payment and asking for patience, making this latest e-mail look like a desperate attempt to solve a cash-flow problem.
Perhaps Willy (their representative on here) might like to comment, but at the moment it doesn't look good, so be very careful with this group. I've got a feeling they might be making Casinomeister very busy in the near future!
We have been the subject potentially of a large group of abusers who have
taken unfair advantage of our promotions. This has been done at the
expense of our loyal players, such as yourself, who deposit and receive
promotions on a regular basis.
We must now undertake an immediate and complete audit of all player
accounts, and as a consequence, your funds have been temporarily placed
on hold as we undertake this audit. You may elect for an immediate refund of
deposit(s) made to claim signup bonuses up to the amount of your player
current account balance or withdrawal, however, in doing so you will
forfeit any amounts in your accounts/withdrawals above and beyond your
deposit(s). If you wish to elect for this option of deposit refund please
respond to this email with "BJ play return deposit" in the subject line
and we will attend to your query immediately.
If you have not played BJ with your signup bonus or signup bonus
qualifying deposit, we can give express attention to your query and we
will be able to process your withdrawal quickly. If this is the case
please respond to this email with 'No BJ Play" in the subject line, and we
will attend to your query immediately.
Our audit and reconciliation will be complete within 7 days of receiving
this email. We will advise you at the end of this audit of our findings
and decisions.
It is important to us you understand we are not inferring you are part of
this abusive group, however we must audit every player to prove the
innocent as well as identify the abusers.
Kind regards,
Fraud and Security Department
They seem to be suggesting that playing BJ and meeting their already harsh terms and conditions can be considered 'abuse'. More seriously they seem to be trying to blackmail players into forfeiting winnings. I'd also be curious as to whether they'll refund players who lost their deposits using exactly the same pattern of play?
This goes together with recent e-mails sent to players mentioning problems with payment and asking for patience, making this latest e-mail look like a desperate attempt to solve a cash-flow problem.
Perhaps Willy (their representative on here) might like to comment, but at the moment it doesn't look good, so be very careful with this group. I've got a feeling they might be making Casinomeister very busy in the near future!