Stanford said:
If there is a change in the wind, I would give them a look.
Stanford
Hi All - missed you guys & girls
My lack of posting has been due to an accident I was in but I'm feeling better now and recently got "back in the saddle" at Capt Cooks and thought I'd tell you what happened.
Somehow I was offered the "intro" deal again (I hadn't played there in at least 16 months) so I bought $100 in Sep and got $216 into my newly-opened bonus acct. I didn't even begin to play until late Oct. I wagered the 216*35 at single-deck BJ at which point I transferred $216 plus winnings into my real account thru their bonus page where it said I had no outstanding WR's. Despite having now a $700+ balance in my real account, I only wagered basically $3500 more (original $100 purchase*35). I cashed out on a Thurs nite and was paid to Neteller Mon AM. My purchase amount was outstanding for 6 weeks and it was 3 weeks from beginning play to cash-out.
The things to note are when they say "All wagering requirements must be met within 7 days of the bonus being credited to the player account or the promotional bonus will be subject to deduction from the player's account. This will be determined by Captain Cooks E-Commerce Limited. Further Action will be taken against serial promotion abusers.", they apparently don't mean it or at least never actually enforce it. Even in the past when I played there, they never enforced that clause. And, if I'm not the Ted Bundy of serial promotion abusers, I don't know who is.
Also, despite having wagered lifetime prior to this deal a mere $5200 on $400 of purchases, I am somehow nonetheless labeled a VIP. This was news to me since they say on their website "Players are required to deposit a minimum of $600 and wager at least 50,000 casino credits in their real account. Its that easy!" to become a VIP. Apparently it's even easier than that.
The way the CSR explained it to me, these days almost everyone is a VIP. If you only take the $16 free chip you are not a VIP but if you make a purchase, and therefore "risk" something, you are a VIP. If you are a VIP, you do not have to wager on any winnings transferred from bonus account to real account. If you are not a VIP, you do. This is something you would think they might explain somewhere on their website but I don't think they do. They'd get more players if they did.
Needless to say the CSR didn't really know how or why I was a VIP, only that the computer said I was. He didn't know why their website says what it says. I was worried that when it came time for cash-out that what I was told on the phone would turn out to not be true. We all know how that goes. But it turns out, it's their website that's not true.
I entered this deal prepared to play 35X on any transferred winnings so it certainly was a pleasant surprise to find out half-way thru I only had to wager $11,060 or so. Naturally, under these terms, I find this to be a fantastic deal and would gladly play it every day if I could, although naturally I would prefer to start with all $316 in one account as a bankroll. It could be real tough playing a $50 bonus 35 times.
Anyway, just two more examples of posted T&C that apparently don't mean what they say. What else is new.
So it may be worth it to avail yourself of their call-back service (it worked on my second try) and just ask if you are a VIP or not and confirm the WR's. If I had to do it again, I'd get them to send me an e-mail confirming my VIP status and the WR's before I purchase.
One other thing that I think was noted here somewhere, it's true Playcheck does not function for the bonus account. They're "working on it" but don't hold your breath.