KostyaMarinov
Dormant account
- Joined
- Aug 7, 2009
- Location
- Canada
Greetings,
I made an account initially with BWIN to utilize their free poker play tables.
After some time, I deposited some US dollars into the account, played the real money tables, and made some profit.
However, when I made the account, my first and last name that I filled out was an online handle (I didn't see the importance of having this properly filled out!).
I realized that in order to make a cashout, I would need to upload identification. I wrote BWIN to inquire about my situation, and if they could adjust the first and last name to that of my identification. The name on the identification is the same name that is on the credit card used to make the deposit. In the email, I also supplied them with my true name, date of birth, and address.
BWIN replied to me that the information I provided did not match that on my account (obviously! Because I gave them my actual name, and not the online handle!) and that they reserved the right to not pay out customers with inaccuracies in the information they provided, and that my account would now be closed.
1.) I wrote BWIN to correct the problem at hand. Their solution was to summarily close my account, and advise me to send identification to them. (If I do, will they not just reiterate that my information does not match up?)
2.) If I really was not who I claimed I was, BWIN sure made it easy for any stranger to have the ability to close any other persons account simply by inquiring about personal information changes!
I had high hopes for this site. I genuinely liked it, and unless they intend to make my stay on their site enjoyable and hassle free, they've lost my business, and likely those who come across this post.
BWIN does not let me win.
I must bring forward the fact that it would be a careless decision on my behalf to release all my 'correct details' to a website I've not yet verified as legitimate. To release your full name, date of birth, and address to anyone is dangerous enough, let alone an online service! I remind you, that I initially signed up to take advantage of the 'free poker'. If I had known such complications would arise, I may have reconsidered my entries and indeed given them my full real name. Alas, I did not expect them to close my account, and freeze my funds simply for inquiring how I could go about correcting the issue. Clearly, I have no fraudulent aspirations, as I am willing to work alongside with them to correct the issue - and continue using their service.
Advice, anyone?
See Related Threads:
I made an account initially with BWIN to utilize their free poker play tables.
After some time, I deposited some US dollars into the account, played the real money tables, and made some profit.
However, when I made the account, my first and last name that I filled out was an online handle (I didn't see the importance of having this properly filled out!).
I realized that in order to make a cashout, I would need to upload identification. I wrote BWIN to inquire about my situation, and if they could adjust the first and last name to that of my identification. The name on the identification is the same name that is on the credit card used to make the deposit. In the email, I also supplied them with my true name, date of birth, and address.
BWIN replied to me that the information I provided did not match that on my account (obviously! Because I gave them my actual name, and not the online handle!) and that they reserved the right to not pay out customers with inaccuracies in the information they provided, and that my account would now be closed.
1.) I wrote BWIN to correct the problem at hand. Their solution was to summarily close my account, and advise me to send identification to them. (If I do, will they not just reiterate that my information does not match up?)
2.) If I really was not who I claimed I was, BWIN sure made it easy for any stranger to have the ability to close any other persons account simply by inquiring about personal information changes!
I had high hopes for this site. I genuinely liked it, and unless they intend to make my stay on their site enjoyable and hassle free, they've lost my business, and likely those who come across this post.
BWIN does not let me win.
I must bring forward the fact that it would be a careless decision on my behalf to release all my 'correct details' to a website I've not yet verified as legitimate. To release your full name, date of birth, and address to anyone is dangerous enough, let alone an online service! I remind you, that I initially signed up to take advantage of the 'free poker'. If I had known such complications would arise, I may have reconsidered my entries and indeed given them my full real name. Alas, I did not expect them to close my account, and freeze my funds simply for inquiring how I could go about correcting the issue. Clearly, I have no fraudulent aspirations, as I am willing to work alongside with them to correct the issue - and continue using their service.
Advice, anyone?
See Related Threads:
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