WARNING Bugsy's Club stalling payments

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Player's issue:
  • requested wire transfer 6th Feb.
  • around 20th Feb no transfer received, inquired.
  • told that "it should have gone through".
  • 24th Feb they say a trace is in progress and then ..
  • nothing! emails go unanswered.

We submitted the issue to them, were told it would be handled by the "Cashiers Dept" and .. you guessed it, nothing.

Warning: Bugsy's is not following through on payments and wire transfers. Requests for assistance and Customer Service go unanswered. We suggest players avoid Bugsy's until this situation has been cleaned up.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Jetset has just forwarded me this:

BUGSY'S CLUB POKER CLOSES

PokerStars will take on players

The economic climate and banking problems have resulted in the closure of online poker site Bugsy's Club, the gaming wing of Poker School Online, this week. Players were emailed with the bad news, which was softened by the assurance that players would be welcomed at the giant PokerStars.com online poker operation.

The message to players says: "Unfortunately, due to circumstances beyond our control with regards to banking facilities, it is with regret that we have to announce it is no longer viable for the Bugsy's Club Poker Room to continue our business operations.

"However, we are delighted to inform you that Bugsy's Club has reached an agreement with the world's largest online poker site, PokerStars.com, to allow all Bugsy's Club players to transfer your account balance over to their site.

"Through the agreement we have reached with PokerStars, your player balances will be transferred to them. Before this happens, you will receive an email from PokerStars in the next few days confirming the full details of how to complete the transfer of your balance on to their site. Regrettably, your Bugsy's Bonus Points (BBPs) are not able to be transferred from the Bugsy's Club Poker Room."

The email goes on to advise club players that PokerStars support is available to help with any questions or problems players may have in making the transfer.

Bugsy's Club management gives PokerStars a ringing endorsement in the concluding paragraph of the email, saying: "PokerStars is a highly reputable poker site that is fully equipped to meet the original mission statement set out by Bugsy's Club Poker Room. They are trustworthy, quick to handle cashouts and offer an outstanding level of customer support. In short, they fully deserve their reputation as the best online poker site around. We are delighted to have been able to make these arrangements with them as we know we are leaving you in the best possible hands."

All thanks to Jetset for catching this. I'll inform the player shortly.
 
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