Bonus issue at ComeOn

[aceking123]

hi ive had a account with them for a while never had any problems whatsoever, good support aswell with good withdrawal times , you should have a read closely to deposits & bonuses , no good slagging them off , due to your oversight ,lesson learnt i would hope.

 

[textex]

hi ive had a account with them for a while never had any problems whatsoever, good support aswell with good withdrawal times , you should have a read closely to deposits & bonuses , no good slagging them off , due to your oversight ,lesson learnt i would hope.

Didnt know they operated a site for blind people, as you obviously are. As i said 10 times now, the customer service admittet to having written different terms for the same promo on the different parts of the site.

Good support. If you think good support is denying to let you talk to anyone higher up in the system, not knowing what licence they got, denying to give any info at all on how to contact them apart from the live support, then i agree with you.

 

[textex]

Obviously, you have never been a victim of a real crime. You are trivializing actual theft to a poorly written term on a gambling website.

Tricking people into depositing on false terms just cause they can get away with it aint mutch better. And yeah i've been robbed with both a knife and a gun, but still it didnt feel as bad as getting ripped of by a casino like this.

 

[Casinomeister]

Didnt know they operated a site for blind people, as you obviously are...

Don't flame other members. Do it again and see what happens.

 

[textex]

Don't flame other members. Do it again and see what happens.

Sry, i just dont like it when people pop into a debate not having a read a single post

 

[Casinomeister]

Sry, i just dont like it when people pop into a debate not having a read a single post

This is not a debate; you come in here slagging off on a company that others have had experiences with. This is a forum and open to the entire membership. Anyone is free to come here and add to your claim, challenge it, or give you advice - as Mr. Jones was doing.

Me thinks this forum is not a good match for you.

 

[IanO]

Unless you have some proof this was a deliberate attempt to defraud you and not an honest mistake on a part of the site that the casino will correct, I suggest you are more careful about picking your words... especially when you start to disrerspect your fellow members here.

Pause and think about it for a second... do you honestly believe someone in casino management sat down one day and said: 'I have a great idea... lets not update this one translated page so that we can mess with customers who go there and then deposit between 10 and 25!. haha'. Is that really what you think happened here? All a casino is likely to gain in such a circumstance is 20 bucks and one annoyed customer. I know a lot of casino managers, but none who would consider that worthwhile.

Out of curiosity, as it's not clear from the thread... when you deposited and didn't get the bonus did you carry on playing anyway or try to withdraw the deposited funds?

I agree that the casino should have granted some leyway here and I would have expected them to make an exception especially considering you were only a dollar short, but the way you are approaching this is not winning many supporters to your cause.

 

[textex]

This is not a debate; you come in here slagging off on a company that others have had experiences with. This is a forum and open to the entire membership. Anyone is free to come here and add to your claim, challenge it, or give you advice - as Mr. Jones was doing.

Me thinks this forum is not a good match for you.

This has grown into a debate. And debate ethics, or let me be clearer. All grown ups know they shouldnt enter a discussion having no clue what it is about. In the same way it would be stupid of me to challenge that cirrus is a rogue casino, cause i got some super bonuses there, not having tried to withdraw ofcourse.

 

[Simmo!]

A bit off topic...

The customer is 'always' right, irrespective of whether they're actually right or not.

Yes I was driving at the same point really...the art is to make the customer think they are always right. But that does depend on you as a business wanting that customer of course and I am sure that in any industry there are customers that are not wanted.

I looked at the OP here and the language and sentiment textex used in this thread and thought that maybe there is a chance that this casino was thinking that way.

 

[textex]

Unless you have some proof this was a deliberate attempt to defraud you and not an honest mistake on a part of the site that the casino will correct, I suggest you are more careful about picking your words... especially when you start to disrerspect your fellow members here.

Pause and think about it for a second... do you honestly believe someone in casino management sat down one day and said: 'I have a great idea... lets not update this one translated page so that we can mess with customers who go there and then deposit between 10 and 25!. haha'. Is that really what you think happened here? All a casino is likely to gain in such a circumstance is 20 bucks and one annoyed customer. I know a lot of casino managers, but none who would consider that worthwhile.

Well it problably wasnt deliberate, but it was still one of the things that got me to deposit there in the first place.

Out of curiosity, as it's not clear from the thread... when you deposited and didn't get the bonus did you carry on playing anyway or try to withdraw the deposited funds?

Takes some time to get to know a new site, so i tried checking, didnt find anything, and contacted live support. She linked me here

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, and to another site who didnt give me any answers at all. And then told me the poker bonus would be released in increments when you play. I was fine with this, and didnt care to check anymore before i played a few thousand hands.

I agree that the casino should have granted some leyway here and I would have expected them to make an exception especially considering you were only a dollar short, but the way you are approaching this is not winning many supporters to your cause.

I tried being patient and friendly to the customer service not getting anything in return. CS had to forward everything to their poker manager who could only give answer trough the customer service back in return. And the answer was obviously a lie claiming that they couldn't like they didnt have control over their banking or something. And it was impossible to get in touch with anyone else than two customer service reps.

Anyways i've got out a warning about comeon based on my own experiences, and thats what i wanted with this thread. If anyone else feel like putting their money in the hands of a shady operation like that, they may also do that for what i care. Being based on Netent i do however belive there are 10s of better alternatives.

 

[Simmo!]

Anyways i've got out a warning about comeon based on my own experiences, and thats what i wanted with this thread. If anyone else feel like putting their money in the hands of a shady operation like that, they may also do that for what i care..

Now I may differ from others here but all this thread has really told me is that future posts of yours complaining about treatment should be taken with a grain of salt. It strikes me it's a small T&C anomaly that affected a $24 deposit in so much as you didn't get any 'free money'. Molehills and mountains in my opinion but it certainly doesn't make me think ComeOn did anything too bad.

I saw this post as "revenge" type of thing which as you may have guessed from responses, we don't encourage here

 

[textex]

Now I may differ from others here but all this thread has really told me is that future posts of yours complaining about treatment should be taken with a grain of salt. It strikes me it's a small T&C anomaly that affected a $24 deposit in so much as you didn't get any 'free money'. Molehills and mountains in my opinion but it certainly doesn't make me think ComeOn did anything too bad.

It issnt the just the tos thing, but its the whole package. I see that this site requires inhouse support and a rep on the forum to accreditate a casino, and i guess there's a reason for that? This site consisted of 3 outsourced cs people, and thats everyone they'll ever let you talk to. You wonder who owns the site, or whos the boss? Try figure that out and you win a cake.

 

[Cleveland]

Ive told them to drop dead and f*ck off. If i can't trust the site i play on, i might aswell go play monopoly. Ive tried talking gentely to them, but they lie me right in the face claiming that they can't do anything about it. One thing would be to say they wouldn't, but can't? That either means no1 is in control of the site, or that someone is talking crap.

Why has this dude even be allowed to continue posting past this point? Posters have already said they read the terms and he was mistaken. His defensive in return is to say: The casino must have re-written the terms after I said something...... O really?

In that case I deposited a 100.00 at 3dice this week. Their site said I would get an extra 1,000 to play with at only 2xWR...I swear it...O no it's not there now? They must have re-written those terms to spite me...Those dame liars!!!!!

edit: And in the end after his first few post who really cares if the casino made a minor mistake with the terms.

 

[Cleveland]

Tricking people into depositing on false terms just cause they can get away with it aint mutch better. And yeah i've been robbed with both a knife and a gun, but still it didnt feel as bad as getting ripped of by a casino like this.

O really? Odd you must be that special case....seems I meet people each day at work that would disagree with you

 

[snoddy]

Textex,
You do not seem to realise you are making a total arse of yourself. I did try and warn you at the start of this thread.
Why dont you take some time out, reflect on this thread and perhaps you might even learn from this. Do you also realise that dealing with a problem in a rude and threatening manner will do you no favours at all. This is far from a debate as your just not listening. Take a look at yourself. All of us have/ had issues with casino,s but there are ways of dealing with it. This is not the way.
Chill out man.

 

[textex]

Why has this dude even be allowed to continue posting past this point? Posters have already said they read the terms and he was mistaken. His defensive in return is to say: The casino must have re-written the terms after I said something...... O really?

You dont really get it, do you? Their live support has admitted to doing a mistake by writing from min deposit on their TOS. Ofcourse they change it when i made them aware of it. The problem is that i shouldnt suffer cause of their errors.

One thing woulda been if it stod a 1000% bonus with 1x rollover.

I do care about them doing a "minor" error. Thats cause all they paid for is to provide a site and some software. In the same way i complain if a resturant do a "minor" thing like loosing hair in my food or so.

 

[textex]

O really? Odd you must be that special case....seems I meet people each day at work that would disagree with you

Ofcourse im glad i dont live in a place full of rednecks going amok with guns like Texas, but atleast they dont hide on a banana Island behind a TOS saying they cant do whatever they feel like, like the most casinos.

 

[textex]

Textex,
Do you also realise that dealing with a problem in a rude and threatening manner will do you no favours at all. Take a look at yourself. All of us have/ had issues with casino,s but there are ways of dealing with it.

What is it do deal with? My point with this thread is to warn others to stay away. I told comeon to close my account for good days ago.

And im gettin sick of people jumping in with post not having read the whole story. I think atleast 4 guys here have went into comeon just to post the same sentence telling that theres at 25$ min. deposit to the bonus, when i wrote a thousand times that i never used the english version of the site, and that they changed it in any case.

 

[aceking123]

Ofcourse im glad i dont live in a place full of rednecks going amok with guns like Texas, but atleast they dont hide on a banana Island behind a TOS saying they cant do whatever they feel like, like the most casinos.

give it a rest youve been here 5 mintues & already pi$$ed off many forum members with being rude even though most of us was trying to help you or guide you , anyway your be banned shortly after these kind of comments )

 

[Cleveland]

Ofcourse im glad i dont live in a place full of rednecks going amok with guns like Texas, but atleast they dont hide on a banana Island behind a TOS saying they cant do whatever they feel like, like the most casinos.

Yea, those silly rednecks and their guns. Hell I'm surprised they can even afford guns What do those things cost out your way.....$ 24.00?

 

[Casinomeister]

Sorry, life is too short to argue with these guys. There was a mistake on their T&Cs - I get it.

I don't mind a few digs here and there between oldtimers - but for a newbie to come here and think they can run the place just pisses me off. Banned for being a PITA.

 

[ilovejesus]

hi textex

Why would you wish someone dead over a few dollars?

Most members find this type of behavior unacceptable and childish. There is no reason to act like a dick to a customer service rep. I'd suggest chilling out a bit.

thats evil textex, just for couple of dollars you want them died, give you some advise close your account go else where

 

[macster]

Yes I was driving at the same point really...the art is to make the customer think they are always right. But that does depend on you as a business wanting that customer of course and I am sure that in any industry there are customers that are not wanted.

I looked at the OP here and the language and sentiment textex used in this thread and thought that maybe there is a chance that this casino was thinking that way.

Indeed, there are some less-than-ideal customers. Also, the OP's language leaves a lot to be desired.

Saying that, the online casino industry is the only one (that I know of) that accepts all customers, but then make up excuses to not effect payouts without any worry about repercussions. So yes, online casinos do want your business, just not you as a customer. Which makes perfect sense as to why they allow anyone to sign up and make deposits, but then ask for ID and whatnot when having to pay out on withdrawals. Insisting on ID verification at the signup stage solves many issues (especially the much-used and much-maligned "fraud" excuse). It's also very easy to implement, does not cost much, improves customer service, etc. But then, they lose deposits

In management consulting, we are exposed to all kinds of industries. Putting that hat on, I see the online casino industry as being something is dire need of an overhaul - in every sense of the word!

 

[Simmo!]

Indeed, there are some less-than-ideal customers. Also, the OP's language leaves a lot to be desired.

Saying that, the online casino industry is the only one (that I know of) that accepts all customers, but then make up excuses to not effect payouts without any worry about repercussions. ... the online casino industry as being something is dire need of an overhaul - in every sense of the word!

It needs effective regulation but as the economic crisis gets worse, the fear would be that regulatory measures becomes more geared towards maximising financial gain at the expense of the issues that matter. The "outside world" is no different to our industry in that regard.

 

[macster]

Simmo,

Definitely agree with you there re. economic crisis. Had my day off, now time to get busy again.

I believe I've read enough on here and elsewhere to realise that though I enjoy Betfair sports-betting, online casinos are not for me. This industry really does need fundamental changes to the way it goes about its business.

So that's it for me. Will pop in from time to time to say hello. Oh, and I still have an outstanding issue with InterCasino. Will let you guys know what they say. But I believe them to be one of the better operators.

Take care!


-Macster