Bonus issue at ComeOn

textex

Banned User
Joined
Oct 14, 2011
Location
Norway
Just thought id say give a warning about comeon gambling site. Signed up there a few weeks ago and chose their 110% poker bonus, and thought everything was ok. After a however i learn that everything aint all right. They had forgot to write that the min deposit to get the bonus was on 25$. The ammount i had deposited in my local currency was like 24$. I dont feel that their miswriting should affect me so i contact support, which cant do anything else than forwarding it to what they claim to be their poker manager, which denies to give me anything back.

My impression of the site doesent get any better when the support refuse to let me get in touch with anyone higher up in the system. They dont even have a phone number on their site, just a live support, and a callback form. So my advice is to stay clear of this shady group of liars.
 

CakeKing

On a Break
Joined
Aug 30, 2011
Location
Finland
You mean the 110% Poker bonus up to 600$.If you go to "Bonuses atm" it clearly says "Min dep 25$".

I find Comeon to be a very good casino.Never heard complaints about em before.Well thats just me.
 

snoddy

Experienced Member
PABnonaccred
Joined
Oct 10, 2009
Location
Scotland
Just thought id say give a warning about comeon gambling site. Signed up there a few weeks ago and chose their 110% poker bonus, and thought everything was ok. After a however i learn that everything aint all right. They had forgot to write that the min deposit to get the bonus was on 25$. The ammount i had deposited in my local currency was like 24$. I dont feel that their miswriting should affect me so i contact support, which cant do anything else than forwarding it to what they claim to be their poker manager, which denies to give me anything back.

My impression of the site doesent get any better when the support refuse to let me get in touch with anyone higher up in the system. They dont even have a phone number on their site, just a live support, and a callback form. So my advice is to stay clear of this shady group of liars.

Well, that was to the point.
You are more than entitled to your opinion but may I suggest you tone down your criticism. Its generally frowned upon to use such wording in describing a casino. You just may well end up with some friendly advice from the members here. Take it on the chin!
 

textex

Banned User
Joined
Oct 14, 2011
Location
Norway
You mean the 110% Poker bonus up to 600$.If you go to "Bonuses atm" it clearly says "Min dep 25$".

I find Comeon to be a very good casino.Never heard complaints about em before.Well thats just me.

Yeah one place at the site it states 25, another place 10$, and yet another place on the sites another ammount in my local currency.
 

textex

Banned User
Joined
Oct 14, 2011
Location
Norway
Well, that was to the point.
You are more than entitled to your opinion but may I suggest you tone down your criticism. Its generally frowned upon to use such wording in describing a casino.

From wikipedia: "A lie (also called prevarication, falsehood) is a type of deception in the form of an untruthful statement, especially with the intention to deceive others.", which is just what they did. Tricking me into depositing offering a bonus, and then denying to give it afterwards.

And about the shady thing. Yeah they are. They refuse to let me talk to anyone else than some outsourced support who cant do anything.

To be honest i dont feel that that criticism was very harsh. I coulda called them a group of incompetent ***** aswell.

And to whoever changed the subject, this issnt a bonus issue, but a matter of principle that a proffesional part shouldnt be decieving customers like that.
 

CakeKing

On a Break
Joined
Aug 30, 2011
Location
Finland
110% Poker Bonus up to $600Grab your Welcome Bonus now! Get rewarded as you play up to $600 in cash.
Deposit & Bonus Details:
Min Deposit: $25,00 (18,18 €)
Max Deposit: $545,46 (396,35 €)
Bonus Entitlement 110%

This bonus is valid in our:
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Get Bonus (Deposit)


That's what it says.Don't know where you reed the 10$ Min dep.It's unfortune that you deposited 1$ to little.
Is there a chance you have misreed or something,cause i couldn't find the 10 min dep anywhere?
You could send a email but i doubt it would help since the poker manager denied any bonuses.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Yeah one place at the site it states 25, another place 10$, and yet another place on the sites another ammount in my local currency.

I have never tried them, but I checked their Norwegian site and as CakeKing said, it clearly says that the min deposit for the poker bonus is $25. The general min dep on ComeOn is about $10.

To call them shady group of liars is highly inappropriate.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
And to whoever changed the subject, this issnt a bonus issue, but a matter of principle that a proffesional part shouldnt be decieving customers like that.

I changed the title because "Don't play at comeon" wasn't descriptive of the issue. Plus you posted it in the Bonus Issues forum :D
 

textex

Banned User
Joined
Oct 14, 2011
Location
Norway
I have never tried them, but I checked their Norwegian site and as CakeKing said, it clearly says that the min deposit for the poker bonus is $25. The general min dep on ComeOn is about $10.

To call them shady group of liars is highly inappropriate.

Since you think im bsing with ya, heres what the chat said.

Comeon: Ok, jag gick över nu på den norska sidan, och ser att det inte står samma information som på den svenska sidan
xxxxx: Usd min 15 Max 35
Comeon: Det ska ändras så att det står minsta insättning för att få pokerbonusen på startsidan.

They might have changed it after i made them aware of it though. But they shouldnt let the customers pay because of their own damn errors. Especially when its so many of them.

And no calling them a shady group of liars aint inapproriate. They refuse to let u talk to anyone higher up in the system, they refuse to give you any info about owners etc. If you dont call that shady, then nothing is. I know drug dealers thats more open about their buisness than that ffs.
 

textex

Banned User
Joined
Oct 14, 2011
Location
Norway
You could send a email but i doubt it would help since the poker manager denied any bonuses.

Ive told them to drop dead and f*ck off. If i can't trust the site i play on, i might aswell go play monopoly. Ive tried talking gentely to them, but they lie me right in the face claiming that they can't do anything about it. One thing would be to say they wouldn't, but can't? That either means no1 is in control of the site, or that someone is talking crap.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Ive told them to drop dead and f*ck off. If i can't trust the site i play on, i might aswell go play monopoly. Ive tried talking gentely to them, but they lie me right in the face claiming that they can't do anything about it. One thing would be to say they wouldn't, but can't? That either means no1 is in control of the site, or that someone is talking crap.

Very grown-up of you to be so mature about it.

We're talking about $1 here and your claim that they lied about the min deposit amount.

Sheesh. The terms clearly state the minimum deposit required for the bonus. The fact that you may have confused that with general min deposit accepted at ComeOn is your fault not theirs.

Try directing your anger toward the cause of the problem - you.
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
This is becoming all to common now days in people and I find it a little worrying to be honest.

Why don't people take responsibility for there own actions. In this case it is Clear the T&C's were not followed. The min says $25 not $24 so the Casino is inder NO OBLIGATION to do anything in this case.

The above post sounds like you don't even accept that you were at fault. I'm sure the casino COULD change this and possibly give you the bonus based on your $24 deposit but honestly why would they want to??

I tell ya the times of " the customer is always right" has been well and truly lost.
 

macster

Closed Account
Joined
Sep 18, 2011
Location
UK
Online casinos are a waste of time

In this case, fair enough.

What I have found 'common' is the amount of nonsense perpetrated by these online casinos. The level of customer support is abysmal. Worst of all, these online sites effectively 'steal'!

The only decent site seems to be Betfair. I'm not sure about their casino and other aspects, but their sport-betting page and trading concept is good.

Online casinos are a waste of time. If one must visit a casino, stick to brick and mortar ones.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
I tell ya the times of " the customer is always right" has been well and truly lost.

Having worked in customer-facing operations in the dim and distant past I can tell you that whoever invented that mantra probably said "the customer thinks [he] is always right" but it's been twisted down the years - because a lot of the time they aren't right and many are arrogant, rude and treat those who are serving them like, well, servants.

You can probably see why I don't work in that area anymore ;)
 

macster

Closed Account
Joined
Sep 18, 2011
Location
UK
Having worked in customer-facing operations in the dim and distant past I can tell you that whoever invented that mantra probably said "the customer thinks [he] is always right" but it's been twisted down the years - because a lot of the time they aren't right and many are arrogant, rude and treat those who are serving them like, well, servants.

You can probably see why I don't work in that area anymore ;)

A bit off topic...

The customer is 'always' right, irrespective of whether they're actually right or not. You see difficult customer at all levels - even CEOs have difficult customers. I work in the management consulting space and have had my fair share. Which is why I can't stand pathetic customer service.

You have 'customers' - you always do. You may not do front line work and have external customers, but you probably have 'internal' customers within your organisation. It's a matter of learning how to handle them.

Back on topic...
Online casinos don't see you as customers (they don't provide a service), but rather idiots whom they can bleed dry. Well, that's my first and last experience with an online casino.
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
A bit off topic...

The customer is 'always' right, irrespective of whether they're actually right or not. You see difficult customer at all levels - even CEOs have difficult customers. I work in the management consulting space and have had my fair share. Which is why I can't stand pathetic customer service.

You have 'customers' - you always do. You may not do front line work and have external customers, but you probably have 'internal' customers within your organisation. It's a matter of learning how to handle them.

Back on topic...
Online casinos don't see you as customers (they don't provide a service), but rather idiots whom they can bleed dry. Well, that's my first and last experience with an online casino.

hiya Macster,

I understand what you are saying but are you making an assumption based on ONE casino or ONE case only?

You can't really pass judgment on something based on one experience alone.
 

macster

Closed Account
Joined
Sep 18, 2011
Location
UK
You know, initially, I really did think it was a one-off - a mistake by a particular casino, which was compounded by not-so-good customer service. Then, I did a Google search, found Casino Meister, realised that mine wasn't an isolated case (all sorts of issues at different sites). Hmmm... I see it as learning through my mistake and that of others. Thanks Casino Meister.
 

textex

Banned User
Joined
Oct 14, 2011
Location
Norway
This is becoming all to common now days in people and I find it a little worrying to be honest.

Why don't people take responsibility for there own actions. In this case it is Clear the T&C's were not followed. The min says $25 not $24 so the Casino is inder NO OBLIGATION to do anything in this case.

The above post sounds like you don't even accept that you were at fault. I'm sure the casino COULD change this and possibly give you the bonus based on your $24 deposit but honestly why would they want to??

I tell ya the times of " the customer is always right" has been well and truly lost.

As i wrote to my countryman in the last post, comeons support admin that they written different things their Norwegian site, and the others. My account wassnt even in USD, so how do you expect me to follow a USD requirement i cant even find?

This woulda been so mutch easier if the casino had one english site, and english support. But instead their busy making half working sites in all kind of languages where your sure to get some errors.

Yeah, its a pity that "the customer is always right" are gone in the online casino buisness(thankfully it still exists at normal retailer who actually provide you a fysical thing for what you pay). But when the casinos only task is to have a functional, and easy site/software, i still expect them to provide it and take any blame when they screw up for the money they make on it.

May i ask if you guys make sure to read all the language versions of a gambling site when you go to one with many languages?
 

textex

Banned User
Joined
Oct 14, 2011
Location
Norway
In this case, fair enough.

What I have found 'common' is the amount of nonsense perpetrated by these online casinos. The level of customer support is abysmal. Worst of all, these online sites effectively 'steal'!

Couldn't agree more. The worse thing is that alot of people willingly bend over and accept it. Thats why they are popping up like weeds. On the poker sites its funny to spot what the FTP was doing, not to talk about Ultimatebet and Absolutepoker. I hope the US government raids some casinos aswell in the future, would be fun to see whats going on behind the scene there.

Another funny coincidence i learned was when i cashed in 3 free chips at 3 different casinos on the same network some time i ago. I also played the same slot machine all the times, and its funny how i won 1-200 euros on all the 3 casinos at the start of the playtrough, then to have very bad "luck" nearing the end of the playtrough requirments. Random, i think not!
 
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