Bitstarz has an issue with being honest with itself.
There are some posts of them removing the balances of their players for breaching ridiculous T&Cs. which is acceptable when those are breached.
The story:
I deposit 100euro and get 100 euro bonus. Balance 200Euro.
I play and I win 4000 euro and withdraw.
I get this email:
" Hi,
After a closer look at your gaming activity, we can see that you were unfortunately breaching one of our terms and conditions for bonus play.
12.Until the play through requirements have been met, the maximum bet that can be placed is €5 or currency equivalent or 25 mBTC (0.025 BTC). This includes double up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black.
Here are some of the bets that violated the terms. in total there are over 100 of them ..
You wagering per round was upwards of 100 EUR and therefore, I had to forfeit your bonus and your winnings which is leaving you with your initial deposit.
"
I realize this a common trap for Bitstarz, however, they breached their own terms. I replied and got the same non-sense, so I give them an example
On the same T&Cs that they quoted the previous point is:
"11.When betting, placed bets are deducted from the player’s cash balance.
However, if no cash balance is available the bet placed will be deducted
from the player’s bonus balance."
My balance never got under 100euro. Thus I was always playing with MY OWN REAL MONEY. I never played the bonus money.
So how can you remove my own cash balance? This is ridiculous.
There are some posts of them removing the balances of their players for breaching ridiculous T&Cs. which is acceptable when those are breached.
The story:
I deposit 100euro and get 100 euro bonus. Balance 200Euro.
I play and I win 4000 euro and withdraw.
I get this email:
" Hi,
After a closer look at your gaming activity, we can see that you were unfortunately breaching one of our terms and conditions for bonus play.
12.Until the play through requirements have been met, the maximum bet that can be placed is €5 or currency equivalent or 25 mBTC (0.025 BTC). This includes double up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black.
Here are some of the bets that violated the terms. in total there are over 100 of them ..
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.You wagering per round was upwards of 100 EUR and therefore, I had to forfeit your bonus and your winnings which is leaving you with your initial deposit.
"
I realize this a common trap for Bitstarz, however, they breached their own terms. I replied and got the same non-sense, so I give them an example
On the same T&Cs that they quoted the previous point is:
"11.When betting, placed bets are deducted from the player’s cash balance.
However, if no cash balance is available the bet placed will be deducted
from the player’s bonus balance."
My balance never got under 100euro. Thus I was always playing with MY OWN REAL MONEY. I never played the bonus money.
So how can you remove my own cash balance? This is ridiculous.