Bitstarz do not lock withdrawals anymore.

Bitstarz is reviewed by Casinomeister

oslopoker

Experienced Member
Joined
Jul 18, 2018
Location
Oslo
I spoke to support and they confirmed that under processing my withdrawal i could reverse my withdawal up to 24 hours (bank transfer withdrawal)
That is not what i signed up for.......
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
From oslo? Beautiful place btw.
They are not under the draconian UKGC rules are they? Thought it was only U.K. who had the dreaded reversal halted?..
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Thank you,but i dont know what to answer ,i have never heard about the Draconian act.
Sorry mate, in the U.K. reverse withdrawal is supposed to be banned by our gambling body.

I was just asking if it’s also banned where you reside and live.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
I spoke to support and they confirmed that under processing my withdrawal i could reverse my withdawal up to 24 hours (bank transfer withdrawal)
That is not what i signed up for.......
Have they processed your withdrawal faster in the past?

Is this something new that was implemented?

Nate
 

oslopoker

Experienced Member
Joined
Jul 18, 2018
Location
Oslo
They payed me fast once through neteller,but cant use that option anymore, because of a technical siste on there side. They claim i have 2 neteller accounts. I have one and used the same for 10 years...14 hrs. now and it still say processing and i still have the recal option. Its obvious they want me to revers it..
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Hi there,

We process in 10 minutes on average, but bank withdrawals are not processed by support but needs to be sent to another department, so it's a bit different.

I can guarantee you that it's not our intention to make you want to reverse it. If that was indeed the case, we wouldn't have a 10 minute average cashout time.

Now, if you are worried that you might reverse it. How about putting a wagering limit or loss limit on the account? You can also temporarily close your account until the withdrawal has been sent :)

Olle
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Oslopoker,

My man, I've explained this both in PMs and here to you :) when it comes to bank withdrawals, they take a bit more time as they're not processed via regular support. If you used an e-wallet or crypto currency for example, you'd have your funds in minutes.

Now, when it comes to bank withdrawals, they need to be sent to the payments team for processing, so they do take longer time, and right now we have a backlog (which I mentioned to you in a PM) :)

Also, as I've pointed out, I know it sucks, and if you're worried about reversing the withdrawal, please set limits on your account or ask me/support to temporarily close it.

Olle
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK

oslopoker

Experienced Member
Joined
Jul 18, 2018
Location
Oslo
I have now closed my account temporaly,didnt know that was possible.

so now i will relax and see the money popup in my bankaccount.

At last i can confirm that Olle explained everything above in his pm’s to me.

Thank you for your time explaining everything ! Dont worry about the bronze,its yours. ;-)
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Hi there,

We process in 10 minutes on average, but bank withdrawals are not processed by support but needs to be sent to another department, so it's a bit different.
Now, if you are worried that you might reverse it. How about putting a wagering limit or loss limit on the account? You can also temporarily close your account until the withdrawal has been sent :)

Olle

I have now closed my account temporaly,didnt know that was possible.

so now i will relax and see the money popup in my bankaccount.

At last i can confirm that Olle explained everything above in his pm’s to me.

Thank you for your time explaining everything ! Dont worry about the bronze,its yours. ;-)

Bitstars advised you of that option in their first reply
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
I have now closed my account temporaly,didnt know that was possible.

so now i will relax and see the money popup in my bankaccount.

At last i can confirm that Olle explained everything above in his pm’s to me.

Thank you for your time explaining everything ! Dont worry about the bronze,its yours. ;-)

At least you know they will pay you :)
 

oslopoker

Experienced Member
Joined
Jul 18, 2018
Location
Oslo
That i knew was 100%. Its me that is the problem. Thats why i love casinoes that offers the option to lock my withdrawal.
Casumo-Louis told us that some of their customers was denied to lock their withdrawals. It happened to me and i know why ,because of my history of often reverse and loose it all. I am getting better, but it happens and make feel like an idiot.
What made me stop playing at Casumo, it still make me sad and angry...Is that they removed on purpose the lock option from,good,loyal customers because they had reversed their withdrawals and lost it..... Shame on you Casumo!
 
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