Bigwins

Lola2023

Newbie member
PABnonaccred
Don't know if anyone else has played bigwins casino but I had and wished I didn't I've had a pending withdrawal since the 29th of September it's still pending they took the live chat option away and very rarely react to my emails most are just ignored I've since read alot of reviews on this site and things don't look hopeful that il get my money they just fob me off with how many they have to process it just seems an extraordinarily long time I have a pab already front this site but no replies yet just wondered if anyone else has had experience with them
 
Don't know if anyone else has played bigwins casino but I had and wished I didn't I've had a pending withdrawal since the 29th of September it's still pending they took the live chat option away and very rarely react to my emails most are just ignored I've since read alot of reviews on this site and things don't look hopeful that il get my money they just fob me off with how many they have to process it just seems an extraordinarily long time I have a pab already front this site but no replies yet just wondered if anyone else has had experience with them
Yes, you aren't supposed to discuss the PAB in public but so far you've just mentioned you have one in progress, no problem if you keep it that way.

In general terms maybe other members here can offer their experiences on the site.

As for replies, @maxd is beholden to their speed of response, if at all. It can involve a fair bit of waiting sometimes.
 
Thank you for your reply bno I won't discuss the pab I just thought I'd mention I had an ongoing one incase someone suggested it I was just after a bit of hope that I would actually get my winnings as I'm running out of it
 
Thank you for your reply bno I won't discuss the pab I just thought I'd mention I had an ongoing one incase someone suggested it I was just after a bit of hope that I would actually get my winnings as I'm running out of it
Is it the one owned by EastPoint Operations B.V.? Theres another one called "Big Wins" which is unlicensed and has a bad reputation.
 
It's supposed to be licenced by Curaçao which I have learned too late isn't always reliable
If it's the curacao licensed one then that is the better of the two. They have a CIL licence until January.

Seeing very little info about the casino other than the negative trustpilot reviews you mentioned, saw two resolved complaints at another site for delays.

I think you'll hopefully get it sorted through the PAB eventually, best of luck!
 
I also got in touch with the Curaçao licence people a while ago I gave all the information but they said they couldn't find anything on the casino and both times closed it down
 
I hope so it's seriously driving me mad it's not just the money it's being ignored or fobbed off
aye being ignored is the worst.
I also got in touch with the Curaçao licence people a while ago I gave all the information but they said they couldn't find anything on the casino and both times closed it down
This might pertain to the PAB slightly so try to avoid talking about anything to do with the case and only the about the site in a more birds eye view sense. From memory CIL and CEG are useless for complaints whilst GC and ANT were okay.
 
OK I'm not sure what pertains to what as I did that a couple of weeks ago but thanks for the information never had to deal with this before
 
It's the one with a crown
ah bugger. In that case they appear to have no reaction to complaints. They dont seem to be pretending to have a curacao licence, just a weird mexican one which will be worth nothing.

Sorry but I think you might be out of luck with those guys, still hope max and co can pull it out of the bag!
 
ah bugger. In that case they appear to have no reaction to complaints. They dont seem to be pretending to have a curacao licence, just a weird mexican one which will be worth nothing.

Sorry but I think you might be out of luck with those guys, still hope max and co can pull it out of the bag!
All the sites ive read and on their site it says they are licenced by Curaçao I don't know I've read all the stuff on the site I've played on and it says Curaçao
 
All the sites ive read and on their site it says they are licenced by Curaçao I don't know I've read all the stuff on the site I've played on and it says Curaçao
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Unfortunately the only curacao licenced one is the one on the right.
I actually missed the bit about curacao on the crown big wins site but I'm afraid that is even worse news than not mentioning curacao at all.

It's a fake licence, see this thread
 
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Unfortunately the only curacao licenced one is the one on the right.
I actually missed the bit about curacao on the crown big wins site but I'm afraid that is even worse news than not mentioning curacao at all.

It's a fake licence, see this thread
That's really poo that's the last bit of hope I had really that and they keep saying they will try and hurry the process still hoping they do the right thing
 
That's really poo that's the last bit of hope I had really that and they keep saying they will try and hurry the process still hoping they do the right thing
Here is another thread, which specifically mentions big wins

Sorry to say that the money is gone. smallest silver lining is you don't need to worry about the PAB anymore and can talk shit about them!

Out of interest did you find out about the casino via an email?
 
Here is another thread, which specifically mentions big wins

Sorry to say that the money is gone. smallest silver lining is you don't need to worry about the PAB anymore and can talk shit about them!

Out of interest did you find out about the casino via an email?
Think I just looked up casinos and thought they sounded good I don't understand what the objective is in keeping the withdrawal pending if no one can touch them why haven't they just returned the money to my balance or come up with an excuse as to why I can't have it instead of saying they have so many to process
 
This is the last reply off them
 

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This is the last reply off them
Yes, you're in the Bullshit Bingo game now, always played by scam casinos:

The 10-point bullshit bingo list for potential net winners goes like this:

1. KYC checks (admittedly for ALL their players not just winners but absolutely pointless as they are unlicensed and can do without them and winners will always find there's a 'problem' with their details. These are merely data collection and the details will be used for spamming other scam sites to you then eventually sold on to fraudsters.)

2. Allegations you broke abstemious bonus terms.

3. Arbitrary account closure when it becomes apparent you won't deposit there again.

4. False accusations you are 'fraudulent' (yes, you couldn't make it up!)

5. Referring to previous attempts to close your account for Responsible Gambling reasons, ignored because a PG to them is like manna from heaven and they dream of every depositor being one, so ALL attempts by you to excercise restrictions will be ignored. That is, until you get lucky and win big at which time they'll 'remember' these failed ignored RG attempts and use that as an excuse you shouldn't be playing and then close your account (minus deposits and wins naturally.)

6. Your 'pattern of play' if you played at say $1 then raised to $3 a spin and won big at that stake, so bogus accusations of 'manipulating games' (you cannot manipulate random slots and games lol.)

7. They will bypass 2-6 above IF they believe they can inveigle more deposits from you and you are a net loser. This will mean more plausible excuses like game checks, payment provider issues etc. which may manifest themselves in your w/d showing as pending (so you don't touch it) but depositing again while it's pending. If you are an overall winner, the opposite will be true and you will told you cannot deposit while a w/d is pending, in order to make you reverse it to continue playing.

8. If you demonstrate discipline, persist in not reversing and not depositing again, then a small mini-list of bollocks will be enacted similar to what you mention in your post. Game checks, play pattern, verification of some invented nonsense or other.

9. If you then still have the audacity to want your money and haven't reversed, your account will be inaccessible. You may or may not get an e-mail, the final time you'll ever hear from them, stating one the of the above 2-6 excuses as the reason, it's non-negotiable etc.

10. If you try and contact any CS (if they pretend to have one that can do anything but encourage deposits) with a complaint, e-mail etc. you will be ingnored. As a final act of despair, you may threaten to contact their licensing authority - they won't have one and even if they did it would be as useful as a brown cistern block.

Sorry mate.
 
Yeah was hoping that wasn't so they can't get me on most things because I never use bonuses I haven't tried to close my account they verified my account I just emailed them saying I know their licence is fake I hope you prove me wrong see what they come up with if no one has ever been payed out how are they still operating
 
Since I have nothing to lose I have called bigwins out on their fake licence and fraudulent activities even if it gets me nowhere with them I'm going to trash them on every available site, is there a way of getting them banned from operating
 

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