Big Win at Bethard - now Account locked.

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
I deposited 230,-- EUR without any Bonus to my Bethard-Account (with online banking) - and i dont play in any sister casino of Bethard.

I played mostly Slots and built it up to over 1K.
Then i had a marvelous run at Dreamcatcher & Immersive Roulette.
Final balance: 8.000,-- EUR - yipiehhhhhh!!!!! - I withrawled it by Trustly Bank Transfer.

It then took me a day to get verified. I sent them everything they wanted. Even a photo showing my Face and my ID. They didnt ask for that at first place. - Well - In the evening i got a mail that my Account was verified and future payments a matter of "minutes" ;-)

This morning i tried to lock into my account. - "This account is locked - contact support"
Support then told me, that my account is under a random review and the withdrawl will not be processed within the next 48hours. The 48hours start now.

Do they really have the right to do so? Don´t you think this is really unfair?

I play very regularly on different platforms. So i dont have to mention that these 8K are really important for me. What to do now?

Kind regards.
 

3jokers

Webmeister
webmeister
Joined
Jun 7, 2007
Location
Pembroke, Malta
The bethard casinos are very good in my opinion and really big here in Seeden so I am sure you will get paid if everything is fine with your account.
 

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
Meanwhile the Account is enabled again. They also did a phone-verification.

In livechat they told me, that the already Initiated my withdrawl but Need to wait now 1-5 bankdays for the confirmation of "Sofort" regarding my Deposit.

The Deposit was deducted instantly from my Bank-Account. So this should be a formal.

I'll Keep you updated.
 

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
After tons of Chats, untrustworthy reasons why the payment wasnt processed, a locked Account, a super hard Verification and my threats With MGA complaint, they processed my winnings. As i used Trustly it was in my bank Account Very fast.

Finally i have to admit, they paid me, but isn't that just normal? I sometimes wonder Why we gamblers sometimes rate a Service Good, just because it does What it absolutely must do.

My feelings: I can't recommend Bethard. A Reverse Time of 100 hours + is just Not trustworthy. I will Not Play there anymore.
 

chivreg

Registered
Joined
Dec 19, 2018
Location
Germany
Hi, I found this via the search here. You can be lucky, because you finally received your money. I am still waiting since 10th of December. I did both, deposit and withdrawal on this day but since then I got no money
 
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