I deposited 230,-- EUR without any Bonus to my Bethard-Account (with online banking) - and i dont play in any sister casino of Bethard.
I played mostly Slots and built it up to over 1K.
Then i had a marvelous run at Dreamcatcher & Immersive Roulette.
Final balance: 8.000,-- EUR - yipiehhhhhh!!!!! - I withrawled it by Trustly Bank Transfer.
It then took me a day to get verified. I sent them everything they wanted. Even a photo showing my Face and my ID. They didnt ask for that at first place. - Well - In the evening i got a mail that my Account was verified and future payments a matter of "minutes" ;-)
This morning i tried to lock into my account. - "This account is locked - contact support"
Support then told me, that my account is under a random review and the withdrawl will not be processed within the next 48hours. The 48hours start now.
Do they really have the right to do so? Don´t you think this is really unfair?
I play very regularly on different platforms. So i dont have to mention that these 8K are really important for me. What to do now?
Kind regards.
I played mostly Slots and built it up to over 1K.
Then i had a marvelous run at Dreamcatcher & Immersive Roulette.
Final balance: 8.000,-- EUR - yipiehhhhhh!!!!! - I withrawled it by Trustly Bank Transfer.
It then took me a day to get verified. I sent them everything they wanted. Even a photo showing my Face and my ID. They didnt ask for that at first place. - Well - In the evening i got a mail that my Account was verified and future payments a matter of "minutes" ;-)
This morning i tried to lock into my account. - "This account is locked - contact support"
Support then told me, that my account is under a random review and the withdrawl will not be processed within the next 48hours. The 48hours start now.
Do they really have the right to do so? Don´t you think this is really unfair?
I play very regularly on different platforms. So i dont have to mention that these 8K are really important for me. What to do now?
Kind regards.