1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

BGTGames...

Discussion in 'Online Casinos' started by Kelziee, Nov 29, 2017.

    Nov 29, 2017
  1. Kelziee

    Kelziee Newbie member

    Location:
    United Kingdom
    Hi, this is my first post so bare with me....
    I have been a member of BGT Games for a few months, I love the games and never had a problem depositing ect...infact it is my go to site. I never withdrawn before as never won enough but on Thursday (23rd) I decided to withdraw a large sum after a nice win. I know they take a few days and it being over a weekend so wasn't bothered it too much it was not processed. Go to yesterday Tuesday 28th and still pending. I used live chat to tell me to verify my id and they would process it that day...still nothing. I used live chat to explain this morning and got a reply of "we are always busy" when I asked the best time to call. Sorry for the long post but questions...why didnt they inform me I needed to send id? Why did it take me asking for them to tell a week later? Why am I being given answers that are either incorrect or unhelpful? How long will this actually take? I wouldnt mind normally but I am disappointed as it was a site I think it amazing and would expect the customer service to be just that to.
     
  2. Nov 29, 2017
  3. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Welcome,

    Honestly never heard of them before. In any event, were you playing with a bonus and what games were you playing.

    Nate
     
  4. Nov 29, 2017
  5. Kelziee

    Kelziee Newbie member

    Location:
    United Kingdom
    Bgt

    I believe they are part of BearGroup and a sister site to slingo and spin genie. No it was not a bonus win. I have played with them for a while. I do not get if they are quick enough to take my money without ID then they should not decide to want it to pay out
     
  6. Nov 29, 2017
  7. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    So you were playing with Cash only? Also, you didn't say what games you were playing.

    Nate
     
  8. Nov 29, 2017
  9. Kelziee

    Kelziee Newbie member

    Location:
    United Kingdom
    Bgt

    I was indeed playing cash only. I was playing slingo mainly...from the original post it is a site that I really enjoy.
     
  10. Nov 29, 2017
  11. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Ok I see - Maybe give them a day or two as there was a weekend crammed in there - Might be busy because it is month end. Don't know much about their payment times. Good luck and keep us updated. If they fail to contact you or do anything in the next 2 days, then I would suggest taking an alternate route.

    Nate
     
  12. Nov 29, 2017
  13. Slottery

    Slottery Experienced Member

    Location:
    Malta
    Don't casinos have to verify age of UK players within 72 hours from opening account :confused: Many casinos use automated processes in these but then also if your cashout is not huge one, they shouldn't need your ID. Proof of payment method and address would be most could be needed for verification.

    Did they only asked ID from you and no other documents and your account have been open over 72hours without you verifying your age by sending your photo ID (which would suggest they have been able to complete it digitally and therefore shouldn't need your ID anymore)?
     
  14. Nov 29, 2017
  15. Kelziee

    Kelziee Newbie member

    Location:
    United Kingdom
    Bgt

    Correct...my account has been opened for months...never needed to verify my age or been asked for any documents whatsoever. I have been depositing with them and had no problems at all.....until I try and withdraw. Its not a crazy amount of money or I could understand why they may need to check extra details.
     
  16. Dec 3, 2017
  17. Slottery

    Slottery Experienced Member

    Location:
    Malta
    I heard that there are some new compliance rules for UK players that if you withdrawal total amount reach certain point, you need to also provide physical picture of your ID, this is very new thing and been in place just little while, so apologies that my knowledge wasn't up to date. Not really sure if all casinos are still fully following this rule. I hope you got all your things sorted
     

Share This Page