Kelziee
Dormant Account
- Joined
- Nov 29, 2017
- Location
- United Kingdom
Hi, this is my first post so bare with me....
I have been a member of BGT Games for a few months, I love the games and never had a problem depositing ect...infact it is my go to site. I never withdrawn before as never won enough but on Thursday (23rd) I decided to withdraw a large sum after a nice win. I know they take a few days and it being over a weekend so wasn't bothered it too much it was not processed. Go to yesterday Tuesday 28th and still pending. I used live chat to tell me to verify my id and they would process it that day...still nothing. I used live chat to explain this morning and got a reply of "we are always busy" when I asked the best time to call. Sorry for the long post but questions...why didnt they inform me I needed to send id? Why did it take me asking for them to tell a week later? Why am I being given answers that are either incorrect or unhelpful? How long will this actually take? I wouldnt mind normally but I am disappointed as it was a site I think it amazing and would expect the customer service to be just that to.
I have been a member of BGT Games for a few months, I love the games and never had a problem depositing ect...infact it is my go to site. I never withdrawn before as never won enough but on Thursday (23rd) I decided to withdraw a large sum after a nice win. I know they take a few days and it being over a weekend so wasn't bothered it too much it was not processed. Go to yesterday Tuesday 28th and still pending. I used live chat to tell me to verify my id and they would process it that day...still nothing. I used live chat to explain this morning and got a reply of "we are always busy" when I asked the best time to call. Sorry for the long post but questions...why didnt they inform me I needed to send id? Why did it take me asking for them to tell a week later? Why am I being given answers that are either incorrect or unhelpful? How long will this actually take? I wouldnt mind normally but I am disappointed as it was a site I think it amazing and would expect the customer service to be just that to.