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betway voided my winnings without reason

Discussion in 'Casino Complaints - Non-Bonus Issues' started by TinyMatilda, Sep 10, 2014.

    Sep 10, 2014
  1. TinyMatilda

    TinyMatilda Banned User - violation of <a href="http://www.cas

    Few days ago I registered at sports.betwey.com deposited and made few bets , at first I deposited 500 eur and won 875 than I bet 875 and wan 1268 eur. Also I made 500 eur bet to 4 events , after 2 hours I found my account locked , than they asked my phone and called me. after I talked to them on the phone they unblocked my account
    and here I was horrified there was no wining in my account , they said that my deposit was reterned on a credit card. But where are my wining?? and pending bets that i don loose and can win.. they voided it too

    Luke: Good day, I trust you doing great, how may I assist you today?

    TinyMatilda: HEY WHAT ABOUT MY BETTING ??? 500 eur 32MD-5AVZ-UUGV-EC5M

    TinyMatilda: WHAT A FU** DID YOU VOID IT?

    Luke: I'd be happy to have a look and assist you, would really appreciate if you could refrain from using profanity.

    TinyMatilda: SO?

    Luke: Please allow me one moment to have a look for you.

    Luke: Thank you for holding Matilda, I have noticed that our operations team tried calling you to verify your details, do

    you have a contact number that we can call you on and a convenient time we can call you?

    TinyMatilda: Y spoke with them

    TinyMatilda: they said that my deposit back on a credit card, and where the hell is my wining?

    TinyMatilda: what a fu**????

    TinyMatilda: l;l

    TinyMatilda: d

    TinyMatilda: dls

    TinyMatilda: ds

    TinyMatilda: ??

    Luke: Thank you for confirming, will just be one more moment.

    TinyMatilda: I demand the return of money that I won, and I have a bet at the moment which can win

    Luke: Would appreciate your patience, will just be one moment.

    TinyMatilda: I will write complain It is fraud!!

    TinyMatilda: !

    Luke: Would appreciate your patience, will just be one moment Matilda.

    TinyMatilda: you do not have the right to void my bet!

    Luke: We are busy attending to your query, please hold for a minute. Thank you.

    Luke: I'm sorry for the delay. I'll be right with you.

    Luke: Thank you for waiting. I'll be with you in just a moment.

    Luke: We are busy attending to your query, please hold for a minute. Thank you.

    Luke: I'm sorry for the delay. I'll be right with you.

    Luke: Thank you for holding, are you still there Matilda?

    TinyMatilda: yes

    Luke: Thank you, we would require documents from you Matilda in the form of proof of residence (not older than 3 months)

    and proof of identity. The decision to void your bet was the decision of our traders and I'm afraid the decision is final.

    TinyMatilda: I am gona write complaint askgamblest.com

    TinyMatilda: you void my wining ansd bet with out rison

    Luke: All Betway accounts are reviewed on a regular basis and due to betting patterns on this account a decision was made

    to close it Matilda. Please be aware that this decision was made at the highest level and consideration and will not be

    reversed. We highly recommend that you provide us with direct bank transfer details for us to process your balances and

    well as your documentation.

    do not judge strictly for my english, I'm from Switzerland

    Attached Files:

    • betway voided my winnings without reason: qw.png,Sep 10, 2014
      File size:
      45.6 KB
  2. Sep 10, 2014
  3. The Viking

    The Viking Ueber Meister CAG MM

    Faroe Islands
    1 person likes this.
  4. Sep 10, 2014
  5. bigjohn

    bigjohn Dormant account

    Swimming Pool Serviceman
    Northeast Coastal USA
    OP, are you serious! That's the way you communicate with a customer service representative. Profanity and threats? You will be lucky if you don't get kicked off this board right away.
    1 person likes this.
  6. Sep 10, 2014
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    My patience has pretty much been exhausted with newbies signing up and posting complaints without adhering to explicit instructions for posting in the complaints section. All members are fully aware of these rules - and newbies are PMd instructions to read these fully:

    In the past several weeks this forum has been abused by people who feel that these rules do not apply from them. I'm starting a zero-tolerance policy starting with this person.

    Edited to add - updated forum rules here:
    Last edited: Sep 10, 2014
    19 people like this.
  8. Sep 10, 2014
  9. Azzurri

    Azzurri Banned User

    Non of your business
    From Foil Land
    Bryan even when you're angry you're still lenient. ;)

    The past few weeks you say? Since joining this fine forum, I don't think I've ever seen a newbie complaint that's adhered to any of those rules you pointed out, lol. :rolleyes:
  10. Sep 10, 2014
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    International Money Launderer
    the bus shelter, opposite GCHQ Benhall
    Well OP has been AP'ing with ultra low-odds bets by looking at his account. Maybe the sportsbook picked up on that.
    Well, another potty-mouth bites the dust - who'd have bet against that? :D
  12. Sep 10, 2014
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    All very well, but these are bets that are offered, so if they don't want people to bet on these outcomes, they shouldn't offer them.

    In horse racing, some favourites shorten to ridiculous odds, yet they still get backed so heavily that the odds shorten even further. Bookies still take the bets because a "dead cert" can still lose a race, and when this happens, the bookie stands to make a fortune.

    It seems that this case was started by doubts over the validity of the account, and then descended into farce when the player shoved a potty in their mouth before trying to sort things out.

    Did they void "winnings" or did they void "bets" prior to the outcomes being decided? It may turn out that the OP is being done a favour, getting the money returned rather than lost on the bets.
  14. Sep 10, 2014
  15. Googobucs

    Googobucs Meister Member

    IT Manager
    Florida, USA
    I believe this is my favorite sentiment of the entire post.

    I really said "Would you kindly check on the status of that for me" but google translate turned it into
    What are you &%$# people #$%#&* doing *&%*
    7 people like this.
  16. Sep 11, 2014
  17. suzecat

    suzecat Dormant account

    OMG ..... busting a gut ...... needed that!

    1 person likes this.
  18. Sep 11, 2014
  19. GrandMaster

    GrandMaster Ueber Meister CAG

    Mathematician by day, online gambler by night.
    Where do you get this from? In the screenshot there is a single bet at 1.45 and an accumulator with combined odd of about 5.7.
  20. Sep 11, 2014
  21. paul7388

    paul7388 Meister Member MM

    not a lot
    glasgow scotland
    I would totally agree with what you say. Its a sports betting site so I see nothing wrong with the bets at all. Most bookies would gladly have a gambler that's willing to bet £500 a time at 2/5 shots on friendly matches and tennis matches as quite often those bets lose. And fact theres a £500 acc. on them as well its a bet that was quite likely to lose.

    If indeed her account was closed just because of the type of bets she placed then it can be taken that the site doesn't really want people that bet high on sporting events but it can definitely not be classed as APing. If it was one of the british bookies they would gladly be accepting the bets.

    But we will never know why account was closed as thanks to her disgusting mouth she will not be back to let us know, but just because theres a screenshot it doesn't prove that's why they decided to lock her account.

    But offshore bookies seem more reluctant to take bets. I found that out myself at 32RED when I placed a small stake lucky 31 on horses. It told me because of amount it could pay it had to be manually checked before the bet would be accepted. Was like okay the first race goes off shortly. Got accepted fine and lost but decided there and then never to place bet there again as the delay could mean mssing first race. And if it was high stakes who knows if they would have accepted it.
  22. Sep 11, 2014

    SPOPPLE Experienced Member

    United Kingdom
    Was actually cracking up reading that haha, do you think thats the right way to speak to someone, its clearly going to put you in a worse position.

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