VWM - I am not sure what you meant drawing the distinction between what Prime Casino might do compared to what Prime Gaming (non Casino) might get up to. Seems to me the Betway example demonstrates more than adequately an organisation treats customers the same way irrespective of what product is selected from the shelf. Interwetten Casino, Sports and Poker comes to mind. But I may have missed your point altogether so please set me straight.
Tofu remarked earlier, "One final thing. When I got paid my MBs account was credited from an email address belonging to Gnuf Casino."
So many connections! Belle Rock, Gnuf, and Prime it's hard to keep up. Just as well they all wear the same spots.
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I was rather drawing the distinction between Prime Gaming and Betway. Now that Prime Casino have gained the top accolade here at Casinomeister, they have too much to lose by pulling stunts with players. Prime certainly learned that last year!!!!
Betway either have completely clueless staff through to management level, or they are deliberately hiding "inconvenient truths" in order to get away with errors on their part.
I expect the 50% Roulette weighting was an early error, but rather than admit that, they changed the terms and then tried to claim the PLAYER "needed glasses", and presented the amended terms of 10% weighting as though that had always been the case. When proof of the original terms at 50% weighting emerged, they had to backtrack, and attempt to put things right for the player. They even managed to screw that up, hence this thread goes on, long after a resolution has been dragged out of them.
Casinos & sportsbooks seem to forget that this industry, largely unregulated as it is, relies on trust. Lie, and then get caught, and that trust has gone, and needs to be rebuilt.
The result of this is that for a while to come, Betway will be treated with a degree of suspicion, because what they did once, they can do again.
What has not helped is employing CS staff that trot out canned replies to queries, all this does is make it look as though there is some kind of big conspiracy between a number of unrelated operators. With this bonus system, it seems some untrained CS staff are guessing, and giving out this guess as fact. What they say seems logical given that some software does indeed work like they stated, except the one they are supposed to be explaining does not, and as far as an experienced MG player is concerned, they are being fed a line of BS and being told it is fact, and that they are somehow "stupid" in insisting otherwise. When the "real" explanation emerges, a technical glitch, the player, lied to once before, believes CS/management have decided that the earlier brush-off didn't work, and now they are simply trying another.