Resolved Betway deceit

[tofu23]

I PAB about a month back about this Betway matter and as reported today in the Casino warning section Betway have failed to respond. It is time to disclose the facts why I mentioned "Betway" and "deceit" in the same breath. I will let the reader decide whether "fraud" is a more appropriate term.

Betway use MG casino SW and the basic ClearPay bonus system. They offerred a $1000 100% match player SUB with weighted bonus clearing such as 100% Slots , 50% Roulette (now 10%) and so on.

I went for a $200 SUB and started to play slots. After accumulating loyalty points I was able to verify that I had wagered over $600. But my bonus balance remained unmoved from the original $200.

I queried CS and the email response was confusing to me:

"As for you questions regarding the wagering in the Loyalty program and the Casino bonus.

The Casino welcome bonus will only be released once you start wagering the bonus money in your account which is $200.

You have only wagered your real money at the moment.
That is why you have received the Loyalty points which you eventually can turn into Bonus cash.

You are correct that the bonus is reduced $10 per every $300 wagered but this is when you playing through your
Bonus Cash."

Not accepting the reality (or truth) of those statements I pressed for further clarification and received:

"What you wager with your real money has nothing to do with what you wager with your bonus money.

Please be aware, in order to start using your bonus money you can't have any real funds on your casino account."

Now I was really perplexed at this point. The published T+Cs were fairly standard MG ClearPlay and implied nothing of the kind quoted in the emails above. I decided to further test the Betway bonus system by wagering an additional $1,200 on French Roulette which then had a 50% weighted bonus clearing rate.

Again my bonus balance did not move from $200 whereas it should have been down to $160 as per the published ClearPay T+Cs. Much to my horror I was beginning to realise that Betway had in fact manipulated the MG ClearPay to operate in the exact manner as described in the emails above.

I protested the absurdity of the situation and the response follows:

"Thank you for contacting Betway about our terms and conditions of the Casino welcome bonus.

As you wrote in your previous email,

"What this affectively means is that the Player can never clear the bonus until the cash balance has been exhausted. You have to lose your entire cash deposit before the bonus wagering can even be commenced. And you can not make a withdrawal until the wagering requirements have been met".

This is how the Casino bonus is working and in the Terms and Conditions you can read that the bonus will not be wagered until you start playing with the bonus balance. It is also stated that if you have a cash balance in your account this will automatically be used before the Bonus money.

As it is stated in the terms and conditions,
"All Winnings using the Bonus Balance will top up your Bonus Balance to the original bonus/es amount (less any movements from the Bonus Balance to the Cash Balance), and the excess winnings will be added to your Cash Balance."

Please read the terms and conditions for this offer:

You do not have permission to view link Log in or register now.

We wish you a nice Sunday,

Kind regards,

Eva @ Betway"


Betway had somehow tampered with the MG bonus system to prevent ANY clearing of the bonus until ALL the cash balance funds had been lost.

Furthermore, as each $10 of bonus funds are then shifted to the cash balance, then that cash $10 would need to be lost before the player can further clear the remaining bonus balance.

In simple terms the player will lose his entire cash and bonus balance on every single occasion.

I invite readers to conclude that Betway have set out to deceive. I am of the opinion that it is clear cut 100% fraud. I was induced to deposit on the promise of contrived bonus T+Cs that Betway had no intention of honoring. Furthermore, Betway designed (tampered with) a bonus system that ensured the player could not win ANY money - the player had to lose no matter what.

It surprises me not that Betway have declined to respond to the PAB.

I am considering my options together with an approach to the licensee MicroGaming in a case that in my view is pure 100% criminal fraud.

..

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[tristan727]

Is all very strange...

You do not have permission to view link Log in or register now.

You are not allowed to withdraw your initial deposit before you have played through the bonus.
You have to play through your Bonus 30 times before you can withdraw;

but then....

You do not have permission to view link Log in or register now.

Your Cash Balance may be withdrawn from your gaming account at any time.

 

[chuchu59]

If Betway had really tampered with the EZ Bonus system, this is downright fraud. In fact, there is something wrong with the MG bonus system as another MG casino seems to have tampered with it also and wagering requirements from previous bonuses are now carried over though you have lost every cent of it and the balance is a big fat zero.

I hope that Tofu can at least get his deposit back. With such a ridiculous bonus system, who can win?

 

[Jasminebed]

Please read the terms and conditions for this offer:

You do not have permission to view link Log in or register now.

..

Tried that link they gave you and got a 404-Page not Found error.

Makes it very clear to me that something is not right at Betway.

 

[Jufo]

WOW! I was just about to play this bonus with full $1000 deposit. Now I am glad I didn't have time to do it yet. I have heard players having no problems with cashing out with the bonus so it seems they have done this tampering very recently.

Even without the tampering, the game weightings are so bad that you are expected to lose the whole bonus amount and half of your deposit while completing the WR on Table poker.

 

[GaryWatson]

You do not have permission to view link Log in or register now.

A player’s casino account balance is divided into a cash balance and a bonus balance.

When your gaming account is credited with a promotional bonus, these credits will be added to your “Bonus Balance”.

All Winnings using the Bonus Balance will top up your Bonus Balance to the original bonus/es amount (less any movements from the Bonus Balance to the Cash Balance), and the excess winnings will be added to your Cash Balance.

Your Cash Balance may be withdrawn from your gaming account at any time.

Money which has been played through has qualified as cash, therefore can be withdrawn at any time.

Your Bonus Balance may not be withdrawn from your gaming account.

Thats fine, I am assuming you are only withdrawing from the cash balance.

As you meet the play-through / wagering requirement of the promotion bonus you received, your Bonus Balance will decreased in $10 increments and be added to your Cash Balance.

This states that once the $10 increments are added to the cash balance, you can now withdraw it as cash and buy yourself a new donkey jacket.

If you do so however, the bonus balance which has not met the playthrough requirements will be forfeited.

Betway.com Casino Promotions department will be the sole judge in respect of honoring any promotional offer.

This statement is important. Unless they honor the deal, I vote for rogued. The promo terms have been met. Now they cannot withdraw the offer in retrospect.

 

[Jufo]

You do not have permission to view link Log in or register now.

Money which has been played through has qualified as cash, therefore can be withdrawn at any time.

Nope they don't allow that. They allow withdrawal only when bonus balance has been played to zero.

This states that once the $10 increments are added to the cash balance, you can now withdraw it as cash and buy yourself a new donkey jacket.

If you do so however, the bonus balance which has not met the playthrough requirements will be forfeited.

Unfortunately they don't allow this at all. From their page:

"You are not allowed to withdraw your initial deposit before you have played through the bonus."

This statement is important. Unless they honor the deal, I vote for rogued. The promo terms have been met. Now they cannot withdraw the offer in retrospect.

It seems to be common practice accross MG casinos nowadays that you have to complete the bonus wagering requirements. However it is rogue to make it impossible to finish bonus wagering requirements like they seem to have done here by tampering the system.

 

[Mallorca]

Hello,
I have just emailed Betway and let them know about this thread.I also made a deposit and the welcome bonus should be credited to my casino account today.Let`s hope that someone from Betway explains us exactly how their welcome bonus works.

 

[GaryWatson]

As you meet the play-through / wagering requirement of the promotion bonus you received, your Bonus Balance will decreased in $10 increments and be added to your Cash Balance.

If you make a withdrawal, your Bonus Balance is reset to zero. This means that if you choose to withdraw any portion of your Cash Balance and you still have a Bonus Balance, your remaining Bonus Balance will be forfeit.

It states remaining balance.

Bonus amounts credited to a Players Bonus Balance are subject to thirty (30) times play-through / wagering before they may be cashed in.

For any wager made, the wager is deducted from your Cash Balance first. If there is no cash available, then the wager is deducted from the Bonus Balance.

The wagering/playthrough is met using cash first.



I think the email tofu23 received was inaccurate, not the terms itself.

 

[Mallorca]

I have sent Betway two emails to... [email protected] and to [email protected] and both emails have been returned...

 

[lauram]

I just read the terms i dunno im old i was getting if you deposit 1000 and have a playthrough of 30 that means you have to bet 30,000 before your bonus amount lowers. Now as i say that i did read your cash balance may be removed at any time but not you bonus amount.

 

[hakapuku]

That is unbelievable story! But, don't count on Microgaming to help you. From my experience big software prviders like Microgaming and Playtech are very unresponsive to any players queries which make me think they are just a part of all these deceiving tactics by the casinos.

P.S. these days when I see any casino offering huge bonuses- it makes me be very careful. Even in much much better days long time ago 1000 USD bonus would be considered a huge bonus. And look who is offering it- not a really big name in this industry- Betwaycasino. It is very similar to the huge bonus which Maxima casino was offering for almost a year (200 euro deposit and 600 euro bonus). As a result- a lot of players deceived, maxima casino changes its name and playtech is absolutely silent. A close friend of mine won 2000 euro at Maxima casino. He was refused his winnings on false pretext of bonus abuse. When he complained to playtech the answer was that Playtech doesn't deal with any bonus connected players quieries . Can you believe it? Rogue casinos use bonuses in their evil tactics and Playtech doesn't care.

 

[wobble33]

maxd

have you read this i mean this is a total joke off a mg casino, something needs to be done, and very quickly if this is the case?

 

[uungy]

I thinkl he has
https://www.casinomeister.com/forums/threads/betway-no-response-to-player-issues.24787/

 

[maxd]

have you read this ....

Been on this one for a while now. I think it was because of the failed PAB that the OP came in here to begin with. And then, like Uungy said, we posted the Warning.

The bottom line is that these guys wouldn't even read our emails to them, they simply deleted them out of hand. If that doesn't tell you what kind of Customer Service you can expect from them I don't know what would. Way, WAY not recommended!

 

[chuchu59]

I noticed that Betway has just joined the forum as a new member. Hopefully, with this bump they can give some sort of response. It's a shame they are behaving so disgracefully as I have had some good experiences with them over the past year.

 

[Jufo]

Does anybody know if the bonus problem has been fixed because I am waiting to play that 1000$ bonus at Betway. But I am not going to do it if it means that you have to lose everything with 100% probability

 

[maxd]

I noticed that Betway has just joined the forum ....

Quite so, and I've notified them of this thread in case it had escaped their attention.

 

[tofu23]

Does anybody know if the bonus problem has been fixed because I am waiting to play that 1000$ bonus at Betway. But I am not going to do it if it means that you have to lose everything with 100% probability

What may have not been explicit in my OP is my deep suspicion that Betway picked their mark. It maybe that not every account suffers the same Bonus crunching fate.

Being relatively young, female and from a second world Asian country did me no favors. An easy mark I think in most circumstances.

Jufo you need to assess your gaming risk plus the risk of not getting paid plus the risk of having the rules rigged from under your feet. Lots of risk.

Betway are members of this Forum now. Let them step forward and offer an account of themselves and their behavior. Let them deny the facts as laid out in the OP. Let them speak. Continuing silence is ominous indeed.

 

[betway support]

betway Bonus

Quite so, and I've notified them of this thread in case it had escaped their attention.

Hi all,

Firstly, I'd like to apologize for the time it took to reply. I would also like to apologize to the players that emailed betway support and didn't get a reply.

We recently did some major updates to betway.com changing and upgrading various parts of the site, including our contact center mailing system.

Due to the changes we had delays of up to 4 days in replying to players queries. Undoubtedly, some emails may have never been received or may have been lost inadvertently which would explain why some queries did not get answered.

Now to the main reason we're posting in the Forum:

It seems that there was a misunderstanding between tofu23 and the agent that replied to him. The wording in the agent's reply has been misconstrued.

I will try to explain in as much detail as possible how the first deposit bonus system works.

* You make a first deposit (in this case we'll use a 100% up to $1000)
* You email [email protected] with the words Casino Welcome Bonus in the subject field
* betway will match your first deposit with up to $1,000 in Bonus Cash
* This added Bonus cash is added to your Bonus Balance not your Real money balance
* Your Bonus Balance may not be withdrawn but your Cash Balance may be withdrawn at any time
* By withdrawing any portion of your Cash Balance you forfeit any remaining bonus balance you have
* All winnings using your Cash Balance will be added to your Cash Balance
* All Winnings using the Bonus Balance will top up your Bonus Balance to the original bonus/es amount (less any movements from the Bonus Balance to the Cash Balance), and the excess winnings will be added to your Cash Balance.
* For any wager made, the wager is deducted from your Cash Balance first. If there is no cash available, then the wager is deducted from the Bonus Balance. This effectively means that credits in the Players bonus balance are only played if there is no cash balance.
* As you meet the play-through / wagering requirement of the promotion bonus you received, your Bonus Balance will decreased in $10 increments and be added to your Cash Balance.

I hope the above explains our Bonus system.

The above information is available in our Bonus Rules.

You do not have permission to view link Log in or register now.

Feel free to post any questions you may have. We will try our best to reply as soon as possible.

If you are a betway.com customer, remember to post your username or alias.

Thank you all for your continued support.

Regards,

betway support

 

[betway support]

I PAB about a month back about this Betway matter and as reported today in the Casino warning section Betway have failed to respond. It is time to disclose the facts why I mentioned "Betway" and "deceit" in the same breath. I will let the reader decide whether "fraud" is a more appropriate term.

Betway use MG casino SW and the basic ClearPay bonus system. They offerred a $1000 100% match player SUB with weighted bonus clearing such as 100% Slots , 50% Roulette (now 10%) and so on.

I went for a $200 SUB and started to play slots. After accumulating loyalty points I was able to verify that I had wagered over $600. But my bonus balance remained unmoved from the original $200.

I queried CS and the email response was confusing to me:

"As for you questions regarding the wagering in the Loyalty program and the Casino bonus.

The Casino welcome bonus will only be released once you start wagering the bonus money in your account which is $200.

You have only wagered your real money at the moment.
That is why you have received the Loyalty points which you eventually can turn into Bonus cash.

You are correct that the bonus is reduced $10 per every $300 wagered but this is when you playing through your
Bonus Cash."

Not accepting the reality (or truth) of those statements I pressed for further clarification and received:

"What you wager with your real money has nothing to do with what you wager with your bonus money.

Please be aware, in order to start using your bonus money you can't have any real funds on your casino account."

Now I was really perplexed at this point. The published T+Cs were fairly standard MG ClearPlay and implied nothing of the kind quoted in the emails above. I decided to further test the Betway bonus system by wagering an additional $1,200 on French Roulette which then had a 50% weighted bonus clearing rate.

Again my bonus balance did not move from $200 whereas it should have been down to $160 as per the published ClearPay T+Cs. Much to my horror I was beginning to realise that Betway had in fact manipulated the MG ClearPay to operate in the exact manner as described in the emails above.

I protested the absurdity of the situation and the response follows:

"Thank you for contacting Betway about our terms and conditions of the Casino welcome bonus.

As you wrote in your previous email,

"What this affectively means is that the Player can never clear the bonus until the cash balance has been exhausted. You have to lose your entire cash deposit before the bonus wagering can even be commenced. And you can not make a withdrawal until the wagering requirements have been met".

This is how the Casino bonus is working and in the Terms and Conditions you can read that the bonus will not be wagered until you start playing with the bonus balance. It is also stated that if you have a cash balance in your account this will automatically be used before the Bonus money.

As it is stated in the terms and conditions,
"All Winnings using the Bonus Balance will top up your Bonus Balance to the original bonus/es amount (less any movements from the Bonus Balance to the Cash Balance), and the excess winnings will be added to your Cash Balance."

Please read the terms and conditions for this offer:

You do not have permission to view link Log in or register now.

We wish you a nice Sunday,

Kind regards,

Eva @ Betway"


Betway had somehow tampered with the MG bonus system to prevent ANY clearing of the bonus until ALL the cash balance funds had been lost.

Furthermore, as each $10 of bonus funds are then shifted to the cash balance, then that cash $10 would need to be lost before the player can further clear the remaining bonus balance.

In simple terms the player will lose his entire cash and bonus balance on every single occasion.

I invite readers to conclude that Betway have set out to deceive. I am of the opinion that it is clear cut 100% fraud. I was induced to deposit on the promise of contrived bonus T+Cs that Betway had no intention of honoring. Furthermore, Betway designed (tampered with) a bonus system that ensured the player could not win ANY money - the player had to lose no matter what.

It surprises me not that Betway have declined to respond to the PAB.

I am considering my options together with an approach to the licensee MicroGaming in a case that in my view is pure 100% criminal fraud.

..

Hi tofu23,

Could you please post your betway username or alias so I can look up your account details?

Regards,

betway support

 

[chuchu59]

When this case is resolved I hope that Betway can give us a summary as to what happened.

 

[tofu23]

More Betway problems reported here this time on the SportsBook side:

You do not have permission to view link Log in or register now.

..

 

[tofu23]

Without re quoting the original Betway representative's post let me say that everything explained regarding just how the MG ClearPay Bonus System is suppose to work is widely understood by regular Players (and apparently now by the Betway representative).

The point of my complaint is that Betway applied a different set of bonus T+Cs from those published as is explicitly stated in the emails quoted.

Nothing has been misconstrued.

Please point out exactly where in the quoted email excerpts there is room for misconstruction.

No less than three different Betway CSR emphatically state without equivocation that the bonus WRs can ONLY be cleared from the bonus balance. Such a position was fully confirmed by my actual playing experience.

The Betway post above directly contradicts the position established by the 3 X Betway CSRs and the reality of my play at Betway.

These is no room for the Betway representative to label any of this as simply "misconstrued". It is black and white.

Let's have the truth out in the open. I am communicating my username to the Betway representative for further investigation and comment.

.

 

[betway support]

Incident report

More Betway problems reported here this time on the SportsBook side:

You do not have permission to view link Log in or register now.

..

Hi tofu23,

After an investigation into your account we've found the following:

* You made a first deposit of $200 on the 06/04/08 at 01:55 CET
* You were given a Casino Welcome Bonus of $200 on the same day
* You purchased Casino chips of the same amount and wagered $1,200 on French Roulette and $633.80 on "Ladies Night" slot machine.
* You then made a withdrawal of $116 on the 02/05/08 which was sent to you on the same day.

The above wagering released a total of $27 of your Bonus Cash and converted it to Real cash.

Due to the updates and changes made to the site the system did not automatically calculate the bonus amount which is why you didn't receive any cash.

This has now been rectified and the amount credited to your account.

We will also be reviewing the misleading T&C and simplifying the wording.

I hope the above clarifies your query. Please feel free to contact betway at any time or post any further queries you may have in this forum.

Best regards,

betway support

 

[wobble33]

Hi tofu23,

After an investigation into your account we've found the following:

* You made a first deposit of $200 on the 06/04/08 at 01:55 CET
* You were given a Casino Welcome Bonus of $200 on the same day
* You purchased Casino chips of the same amount and wagered $1,200 on French Roulette and $633.80 on "Ladies Night" slot machine.
* You then made a withdrawal of $116 on the 02/05/08 which was sent to you on the same day.

The above wagering released a total of $27 of your Bonus Cash and converted it to Real cash.

Due to the updates and changes made to the site the system did not automatically calculate the bonus amount which is why you didn't receive any cash.

This has now been rectified and the amount credited to your account.

We will also be reviewing the misleading T&C and simplifying the wording.

I hope the above clarifies your query. Please feel free to contact betway at any time or post any further queries you may have in this forum.

Best regards,

betway support

hi.
it seems to me that the problem was with the system here. "Due to the updates and changes made to the site the system did not automatically calculate the bonus amount which is why you didn't receive any cash". looks like its normal ez bonus rules, and the whole $1000 is cashable when wr is complete? correct me if i am wrong here please...

 

[lauram]

Think thats right there is your cash amount under is your bonus amount.
As you playthrough the bonus amount gets less and less with each bet and moves up to your cash amount box. Once the bonus amount is 0 you can cash out at any time. At least thats how i see it and played with other mg with the easy bonus terms.

 

[tofu23]

Due to the updates and changes made to the site the system did not automatically calculate the bonus amount which is why you didn't receive any cash.

This has now been rectified and the amount credited to your account.

Not so fast.

The statements contained by Betway CSRs in the aforementioned emails and the Betway forum representative can be summarised as follows:

1. The WRs can only be completed by funds drawn from the bonus balance - per CSRs emails.

2. The MG bonus system suffered a failure - per Betway forum representative

These respective positions can not be reconciled on the basis of truth.

Having wagered $600 on Slots (100% weighting) and $1,200 French Roulette (50% weighting) does not compute to clearing $27 worth of bonus to cash. $40 sounds more like it.

However, as put in my OP, if it were not for the advice received per CSRs email (which mentioned nothing of bonus system failure) I would not have played French Roulette (for bonus system experimental purposes) where I suffered a $85 loss.

Conservatively, I think the return of my deposit funds is long overdue.

The version of facts so far offered by the respective Betway sources doesn't stack up. Even if there was a bonus system failure you would have to speculate just how many customers were thus adversely affected and in what manner Betway now intends to offer compensation.

I don't believe for a moment that a bonus system failure is the culprit in this matter. That is as polite I'm going to get.

.

 

[betway support]

Not so fast.

The statements contained by Betway CSRs in the aforementioned emails and the Betway forum representative can be summarised as follows:

1. The WRs can only be completed by funds drawn from the bonus balance - per CSRs emails.

2. The MG bonus system suffered a failure - per Betway forum representative

These respective positions can not be reconciled on the basis of truth.

Having wagered $600 on Slots (100% weighting) and $1,200 French Roulette (50% weighting) does not compute to clearing $27 worth of bonus to cash. $40 sounds more like it.

However, as put in my OP, if it were not for the advice received per CSRs email (which mentioned nothing of bonus system failure) I would not have played French Roulette (for bonus system experimental purposes) where I suffered a $85 loss.

Conservatively, I think the return of my deposit funds is long overdue.

The version of facts so far offered by the respective Betway sources doesn't stack up. Even if there was a bonus system failure you would have to speculate just how many customers were thus adversely affected and in what manner Betway now intends to offer compensation.

I don't believe for a moment that a bonus system failure is the culprit in this matter. That is as polite I'm going to get.

.

Hi again tofu23,

Please go to betway.com and look up the Welcome Bonus T&C.

The weighting of slots is indeed 100% but you will also notice there is a formula on the same page which explains exactly how points are calculated.

The weighting for all Roulette games is 10% as stated in the T&C, not 50% as you say above.

Please calculate your bonus using the table displayed and you will get the same result.

It was not the MG Bonus system that suffered any failure, it was ours. You wagered your money on the same day we did the updates therefore there was no way any agent would have known that the bonus system was dysfunctional.

All customer compensations are dealt with on a per case basis as was in your case.

You also received a surplus of $23 with your bonus as a goodwill gesture.

Terms and conditions of any form of Bonus are not subject to interpretation and should be followed as provided.

The agents that replied to you were simply quoting the same T&C as provided.

Best regards,

betway support

 

[lauram]

So in other words stick to a lower deposit of 20 or 40 then when they match this your playthrough for the bonus amount is easier. If you deposit a 1000 you have to lose that 1000 before your 1000 bonus is touched and you can withdraw, At least thats what im getting.

 

[betway support]

So in other words stick to a lower deposit of 20 or 40 then when they match this your playthrough for the bonus amount is easier. If you deposit a 1000 you have to lose that 1000 before your 1000 bonus is touched and you can withdraw, At least thats what im getting.

Hi lauram,

You don't have to lose any money before you withdraw but if you do withdraw you will forfeit your Bonus.

Depositing and claiming a $20 bonus is definitely much easier than a $1,000 bonus for obvious reasons.

We have a range of different players therefore offering a $1,000 Bonus appeals to their playing styles yet the conditions are equal regardless of the amount deposited.

I hope this explains it better

Regards,

betway support

 

[tofu23]

Hi again tofu23,

Please go to betway.com and look up the Welcome Bonus T&C.

The weighting of slots is indeed 100% but you will also notice there is a formula on the same page which explains exactly how points are calculated.

The weighting for all Roulette games is 10% as stated in the T&C, not 50% as you say above.

Please calculate your bonus using the table displayed and you will get the same result.

It was not the MG Bonus system that suffered any failure, it was ours. You wagered your money on the same day we did the updates therefore there was no way any agent would have known that the bonus system was dysfunctional.

All customer compensations are dealt with on a per case basis as was in your case.

You also received a surplus of $23 with your bonus as a goodwill gesture.

Terms and conditions of any form of Bonus are not subject to interpretation and should be followed as provided.

The agents that replied to you were simply quoting the same T&C as provided.

Best regards,

betway support

The Roulette weighting was 50% and I have a screen shot to prove it. I call upon you to present to this Forum the truth as to the exact day that the French Roulette T+Cs weighting was altered to a weighting of 10%.

Yet you continue to prevaricate.

Publically address the issue of the CSRs advice contined in the emails that emphatically claims that WRs can only be met by wagers drawn on the bonus balance.

I wagered money on the strength of that advice. If I had been properly informed that Betway had suffered a system failure I would have acted differently (taken my money and run).

Address the advice contained in the CSRs emails. True or False. Tick the box if you wish.

.

 

[Audioz]

* You make a first deposit (in this case we'll use a 100% up to $1000)
* You email [email protected] with the words Casino Welcome Bonus in the subject field
* betway will match your first deposit with up to $1,000 in Bonus Cash
* This added Bonus cash is added to your Bonus Balance not your Real money balance
* Your Bonus Balance may not be withdrawn but your Cash Balance may be withdrawn at any time

Maybe you should quote the correct text from your site!?

Because i've found this:

"# You are not allowed to withdraw your initial deposit before you have played through the bonus.
# You have to play through your Bonus 30 times before you can withdraw."

 

[betway support]

The Roulette weighting was 50% and I have a screen shot to prove it. I call upon you to present to this Forum the truth as to the exact day that the French Roulette T+Cs weighting was altered to a weighting of 10%.

Yet you continue to prevaricate.

Publically address the issue of the CSRs advice contined in the emails that emphatically claims that WRs can only be met by wagers drawn on the bonus balance.

I wagered money on the strength of that advice. If I had been properly informed that Betway had suffered a system failure I would have acted differently (taken my money and run).

Address the advice contained in the CSRs emails. True or False. Tick the box if you wish.

.

Hi tofu23,

Please post the screenshot in this forum if possible. If indeed you are correct, I will compensate you accordingly.

Best regards,

betway support

 

[chuchu59]

Based on Tofu's version, surely someone in Betway goofed up. However, although wrong advice was given, playing French Roulette was a personal decision and while the casino may give out a free chip as a gesture of goodwill it should not be asked to refund the whole loss incurred in this game. I believe there were also other games like slots that also contribute 100% to the WRs so there are other alternatives to clear the bonus.

 

[maxd]

Please post the screenshot in this forum if possible.

Tofu, if you have problems posting that screenshot just email it to me and I'll see that it (a) gets posted and (b) gets forwarded to betway support. If that's the way to solve this let's do it and be done with it.

 

[uungy]

You can find it here, cached on the 12th May 2008

You do not have permission to view link Log in or register now.

Google doesnt lie :notworthy

 

[SlotMonster]

Just to make it easier

 

[SlotMonster]

And top part of their T&C

 

[betway support]

Hey tofu23,

With the evidence provided above, we followed up an investigation.

It turns out you are right. Weighting was indeed 50% when advertised.

The page displayed above is a cached version and belongs to our old system, therefore, we apologize for the inconvenience caused in this matter.

Once again, we thank all participants of this thread for all the input and suggestions.

tofu23, please be advised that we have credited your account with the missing $20

Regards,

betway support

 

[uungy]

Hey tofu23,

With the evidence provided above, we followed up an investigation.

It turns out you are right. Weighting was indeed 50% when advertised.

The page displayed above is a cached version and belongs to our old system, therefore, we apologize for the inconvenience caused in this matter.

Once again, we thank all participants of this thread for all the input and suggestions.

tofu23, please be advised that we have credited your accounts with the missing $20

Regards,

betway support

I hate saying this, but the following questions need to be addressed:-

1) Why wasnt the "full investigation" done before this. you surely could have checked up on it before?

2) Will all accounts effected (if there are) be sorted the same way?

3) You said "With the evidence provided above", sounds to me you were plain and simply sussed out!

4) How about an extra bonus to tofu23, for all the hassle, when it clearly was YOUR fault

i am simply shoced how a company could possibly do "further investigation" to find out you are wrong, when you obviously could have done it before

Through 'em into the Rogue Pit, thats my vote

 

[maxd]

Ok, timing aside I'm seeing that this issue has been resolved. I'll confirm that with the OP.

 

[tofu23]

Saving $15 I got all my money back from this outfit.

If players chose to play at Betway they should factor in some fairly low expectations in particular on the score of integrity. The deceit contained within the CSR emails quoted in my opening post remain unaccounted for.

If there has been an apology from Betway I have well and truly missed it.

One final thing. When I got paid my MBs account was credited from an email address belonging to Gnuf Casino.

Either Betway borrowed some funds from Gnuf to pay or these outfits are very much one of the same.

 

[Roar]

Ground Hog day is with us (again).

https://www.casinomeister.com/forums/threads/25297/

One tech glitch is a mistake. Two tech glitches and I am getting suspicious.

But there's more.

When two disconnected customer service reps (Betway and Prime) parrot the same concocted story of just how the microgaming Clearpay system works then it suggests some Casinos seem to be exchanging more than just friendly emails about their respective business models.

And that makes me think of the so called "tech glitches" in a new light.

>

 

[pokeraddict]

Just an update about Betway. They reportedly are still confiscating winnings and bonuses:

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SBR has downgraded them twice this year and they are now a D.

 

[Roar]

Just an update about Betway. They reportedly are still confiscating winnings and bonuses:

You do not have permission to view link Log in or register now.

SBR has downgraded them twice this year and they are now a D.

What a wicked web we weave in our efforts to deceive.

Nice link pa. The gist from SBR -

Betway affiliated a web site that demonstrates a mathematical approach to securing value from a sports bet bonus. Predictably the players come and do the business with the sports bet bonus. Our Betway friends cry "foul" and "bonus abuse" confiscating cash winnings.

And look at that! Betway have since had another "technical glitch" to explain yet another cash confiscation episode. This "technical glitch" excuse is starting to get worn out pretty quick.

I hope Prime Casino aren't looking this way looking for more Betway inspiration.

>

 

[vinylweatherman]

What a wicked web we weave in our efforts to deceive.

Nice link pa. The gist from SBR -

Betway affiliated a web site that demonstrates a mathematical approach to securing value from a sports bet bonus. Predictably the players come and do the business with the sports bet bonus. Our Betway friends cry "foul" and "bonus abuse" confiscating cash winnings.

And look at that! Betway have since had another "technical glitch" to explain yet another cash confiscation episode. This "technical glitch" excuse is starting to get worn out pretty quick.

I hope Prime Casino aren't looking this way looking for more Betway inspiration.

>

I can't see Prime getting involved with that kind of thing. Does anyone have examples of where Prime Gaming have done the same with their non casino products?
Interesting to note that Betway is listed on that site as being owned by "Carmen Media", the owners of BelleRock casinos, who were involved a while back in some questionable confiscations of winnings from both what they deemed "bonus abusers" while at the same time concealing by omission the rule they fell foul of on their main pages (and even implying the opposite); and further, simply from players who used the "wrong currency", bonus or not.
Belle Rock were also locking accounts of many players after being hit by a few fraudsters, and there were quite a number of innocent players sacrificed on the altar of "protecting us from fraud", who had no way of fighting their case without going public and dragging third parties into the fray.

 

[Roar]

I can't see Prime getting involved with that kind of thing. Does anyone have examples of where Prime Gaming have done the same with their non casino products?
Interesting to note that Betway is listed on that site as being owned by "Carmen Media", the owners of BelleRock casinos, who were involved a while back in some questionable confiscations of winnings from both what they deemed "bonus abusers" while at the same time concealing by omission the rule they fell foul of on their main pages (and even implying the opposite); and further, simply from players who used the "wrong currency", bonus or not.
Belle Rock were also locking accounts of many players after being hit by a few fraudsters, and there were quite a number of innocent players sacrificed on the altar of "protecting us from fraud", who had no way of fighting their case without going public and dragging third parties into the fray.

VWM - I am not sure what you meant drawing the distinction between what Prime Casino might do compared to what Prime Gaming (non Casino) might get up to. Seems to me the Betway example demonstrates more than adequately an organisation treats customers the same way irrespective of what product is selected from the shelf. Interwetten Casino, Sports and Poker comes to mind. But I may have missed your point altogether so please set me straight.

Tofu remarked earlier, "One final thing. When I got paid my MBs account was credited from an email address belonging to Gnuf Casino."

So many connections! Belle Rock, Gnuf, and Prime it's hard to keep up. Just as well they all wear the same spots.

<

 

[Jufo]

Tofu remarked earlier, "One final thing. When I got paid my MBs account was credited from an email address belonging to Gnuf Casino."

So many connections! Belle Rock, Gnuf, and Prime it's hard to keep up. Just as well they all wear the same spots.

I am not sure if this has anything to do with the Betway issue but last time I played at Gnuf casino some time ago, they offered me reload bonus which was released after collecting certain amount of Gnuf points. I checked what the required wagering was, completed the wagering but the Gnuf points were not updated accordingly. I contacted customer support multiple times and they admitted that they had a "technical error" with the ratio of clearing Gnuf points. Even though they admitted the error, they did nothing to solve the issue and my bonus remained uncompleted and locked. Only after pursuing this matter with e-mails for three weeks, they finally manually released the bonus to be withdrawn. I think this was pretty pathetic for lousy 40 bucks.

 

[vinylweatherman]

VWM - I am not sure what you meant drawing the distinction between what Prime Casino might do compared to what Prime Gaming (non Casino) might get up to. Seems to me the Betway example demonstrates more than adequately an organisation treats customers the same way irrespective of what product is selected from the shelf. Interwetten Casino, Sports and Poker comes to mind. But I may have missed your point altogether so please set me straight.

Tofu remarked earlier, "One final thing. When I got paid my MBs account was credited from an email address belonging to Gnuf Casino."

So many connections! Belle Rock, Gnuf, and Prime it's hard to keep up. Just as well they all wear the same spots.

<

I was rather drawing the distinction between Prime Gaming and Betway. Now that Prime Casino have gained the top accolade here at Casinomeister, they have too much to lose by pulling stunts with players. Prime certainly learned that last year!!!!
Betway either have completely clueless staff through to management level, or they are deliberately hiding "inconvenient truths" in order to get away with errors on their part.

I expect the 50% Roulette weighting was an early error, but rather than admit that, they changed the terms and then tried to claim the PLAYER "needed glasses", and presented the amended terms of 10% weighting as though that had always been the case. When proof of the original terms at 50% weighting emerged, they had to backtrack, and attempt to put things right for the player. They even managed to screw that up, hence this thread goes on, long after a resolution has been dragged out of them.
Casinos & sportsbooks seem to forget that this industry, largely unregulated as it is, relies on trust. Lie, and then get caught, and that trust has gone, and needs to be rebuilt.
The result of this is that for a while to come, Betway will be treated with a degree of suspicion, because what they did once, they can do again.

What has not helped is employing CS staff that trot out canned replies to queries, all this does is make it look as though there is some kind of big conspiracy between a number of unrelated operators. With this bonus system, it seems some untrained CS staff are guessing, and giving out this guess as fact. What they say seems logical given that some software does indeed work like they stated, except the one they are supposed to be explaining does not, and as far as an experienced MG player is concerned, they are being fed a line of BS and being told it is fact, and that they are somehow "stupid" in insisting otherwise. When the "real" explanation emerges, a technical glitch, the player, lied to once before, believes CS/management have decided that the earlier brush-off didn't work, and now they are simply trying another.