I PAB about a month back about this Betway matter and as reported today in the Casino warning section Betway have failed to respond. It is time to disclose the facts why I mentioned "Betway" and "deceit" in the same breath. I will let the reader decide whether "fraud" is a more appropriate term.
Betway use MG casino SW and the basic ClearPay bonus system. They offerred a $1000 100% match player SUB with weighted bonus clearing such as 100% Slots , 50% Roulette (now 10%) and so on.
I went for a $200 SUB and started to play slots. After accumulating loyalty points I was able to verify that I had wagered over $600. But my bonus balance remained unmoved from the original $200.
I queried CS and the email response was confusing to me:
"As for you questions regarding the wagering in the Loyalty program and the Casino bonus.
The Casino welcome bonus will only be released once you start wagering the bonus money in your account which is $200.
You have only wagered your real money at the moment.
That is why you have received the Loyalty points which you eventually can turn into Bonus cash.
You are correct that the bonus is reduced $10 per every $300 wagered but this is when you playing through your
Bonus Cash."
Not accepting the reality (or truth) of those statements I pressed for further clarification and received:
"What you wager with your real money has nothing to do with what you wager with your bonus money.
Please be aware, in order to start using your bonus money you can't have any real funds on your casino account."
Now I was really perplexed at this point. The published T+Cs were fairly standard MG ClearPlay and implied nothing of the kind quoted in the emails above. I decided to further test the Betway bonus system by wagering an additional $1,200 on French Roulette which then had a 50% weighted bonus clearing rate.
Again my bonus balance did not move from $200 whereas it should have been down to $160 as per the published ClearPay T+Cs. Much to my horror I was beginning to realise that Betway had in fact manipulated the MG ClearPay to operate in the exact manner as described in the emails above.
I protested the absurdity of the situation and the response follows:
"Thank you for contacting Betway about our terms and conditions of the Casino welcome bonus.
As you wrote in your previous email,
"What this affectively means is that the Player can never clear the bonus until the cash balance has been exhausted. You have to lose your entire cash deposit before the bonus wagering can even be commenced. And you can not make a withdrawal until the wagering requirements have been met".
This is how the Casino bonus is working and in the Terms and Conditions you can read that the bonus will not be wagered until you start playing with the bonus balance. It is also stated that if you have a cash balance in your account this will automatically be used before the Bonus money.
As it is stated in the terms and conditions,
"All Winnings using the Bonus Balance will top up your Bonus Balance to the original bonus/es amount (less any movements from the Bonus Balance to the Cash Balance), and the excess winnings will be added to your Cash Balance."
Please read the terms and conditions for this offer:
We wish you a nice Sunday,
Kind regards,
Eva @ Betway"
Betway had somehow tampered with the MG bonus system to prevent ANY clearing of the bonus until ALL the cash balance funds had been lost.
Furthermore, as each $10 of bonus funds are then shifted to the cash balance, then that cash $10 would need to be lost before the player can further clear the remaining bonus balance.
In simple terms the player will lose his entire cash and bonus balance on every single occasion.
I invite readers to conclude that Betway have set out to deceive. I am of the opinion that it is clear cut 100% fraud. I was induced to deposit on the promise of contrived bonus T+Cs that Betway had no intention of honoring. Furthermore, Betway designed (tampered with) a bonus system that ensured the player could not win ANY money - the player had to lose no matter what.
It surprises me not that Betway have declined to respond to the PAB.
I am considering my options together with an approach to the licensee MicroGaming in a case that in my view is pure 100% criminal fraud.
..
See Related Threads:
Betway use MG casino SW and the basic ClearPay bonus system. They offerred a $1000 100% match player SUB with weighted bonus clearing such as 100% Slots , 50% Roulette (now 10%) and so on.
I went for a $200 SUB and started to play slots. After accumulating loyalty points I was able to verify that I had wagered over $600. But my bonus balance remained unmoved from the original $200.
I queried CS and the email response was confusing to me:
"As for you questions regarding the wagering in the Loyalty program and the Casino bonus.
The Casino welcome bonus will only be released once you start wagering the bonus money in your account which is $200.
You have only wagered your real money at the moment.
That is why you have received the Loyalty points which you eventually can turn into Bonus cash.
You are correct that the bonus is reduced $10 per every $300 wagered but this is when you playing through your
Bonus Cash."
Not accepting the reality (or truth) of those statements I pressed for further clarification and received:
"What you wager with your real money has nothing to do with what you wager with your bonus money.
Please be aware, in order to start using your bonus money you can't have any real funds on your casino account."
Now I was really perplexed at this point. The published T+Cs were fairly standard MG ClearPlay and implied nothing of the kind quoted in the emails above. I decided to further test the Betway bonus system by wagering an additional $1,200 on French Roulette which then had a 50% weighted bonus clearing rate.
Again my bonus balance did not move from $200 whereas it should have been down to $160 as per the published ClearPay T+Cs. Much to my horror I was beginning to realise that Betway had in fact manipulated the MG ClearPay to operate in the exact manner as described in the emails above.
I protested the absurdity of the situation and the response follows:
"Thank you for contacting Betway about our terms and conditions of the Casino welcome bonus.
As you wrote in your previous email,
"What this affectively means is that the Player can never clear the bonus until the cash balance has been exhausted. You have to lose your entire cash deposit before the bonus wagering can even be commenced. And you can not make a withdrawal until the wagering requirements have been met".
This is how the Casino bonus is working and in the Terms and Conditions you can read that the bonus will not be wagered until you start playing with the bonus balance. It is also stated that if you have a cash balance in your account this will automatically be used before the Bonus money.
As it is stated in the terms and conditions,
"All Winnings using the Bonus Balance will top up your Bonus Balance to the original bonus/es amount (less any movements from the Bonus Balance to the Cash Balance), and the excess winnings will be added to your Cash Balance."
Please read the terms and conditions for this offer:
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Log in or register now.
We wish you a nice Sunday,
Kind regards,
Eva @ Betway"
Betway had somehow tampered with the MG bonus system to prevent ANY clearing of the bonus until ALL the cash balance funds had been lost.
Furthermore, as each $10 of bonus funds are then shifted to the cash balance, then that cash $10 would need to be lost before the player can further clear the remaining bonus balance.
In simple terms the player will lose his entire cash and bonus balance on every single occasion.
I invite readers to conclude that Betway have set out to deceive. I am of the opinion that it is clear cut 100% fraud. I was induced to deposit on the promise of contrived bonus T+Cs that Betway had no intention of honoring. Furthermore, Betway designed (tampered with) a bonus system that ensured the player could not win ANY money - the player had to lose no matter what.
It surprises me not that Betway have declined to respond to the PAB.
I am considering my options together with an approach to the licensee MicroGaming in a case that in my view is pure 100% criminal fraud.
..
See Related Threads:
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