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Betsson - painfull dispuit.

Discussion in 'Casino Complaints - Bonus Issues' started by Rakel1337, Oct 10, 2018.

    Oct 10, 2018
  1. Rakel1337

    Rakel1337 New Member

    Location:
    Sweden
    Hello! i have little hope to resolve this case.. But i feel strong för my point. And I will put away emotional arguments for real talk.

    I want to start with saying, that betsson Is a great casino and I've played here for 10 years by now and it's a 10/10. None should doubt that betsson is anything else.

    Problem is following.

    Betsson had a tournanent for Swedish customers. The point is to reach the highest x-win on chosen games.

    Spin 5kr bet - You win 500kr. It makes it a 100x win. Simple.

    The two customers with highest xbet wins both 15k cash to travel the world with.

    I played this game from BTG namned Extra Chili, in witch you can buy bonuses.

    I bought a bonus round with value 5kr per spin and won 12 freespins.

    And i won around 2500x the bet of 5kr in the bonus.

    Holy shit, I now realized I both win a huge win and a maybe the tournament.

    Now comes the day the winners would be announced and i had not yet been contacted so I thought I might not had qualified.. So I popped into chat and asked for the leaderboard..

    1st place 4000x
    2st place 1000x.

    Now I get confused, as I won 2500x and would be at second place.

    I try to contact the campaign team and after a long time I get a reply telling me that my win is counted as a 52x win multiplying from 250kr (the cost of the bonus) and not the actual ingame bet value.

    Now I would never try to win this tournament if I didn't read the rules properly.

    It tells you that that the value of the spin you multiply with the win. When you buy a bonus, you have a certain value per spin. This value is of course not 250kr per spin, it's 5kr.

    The rules does not exclude using the feature "buy a bonus".

    The outcome of buying bonus does not give you any advantage for this tournament.

    But in the end... Betsson can do whatever they like without any explanation is mentioned in the rules..

    None would label my win as a 52x win, it's a 2500x win both in social context and in a logical context.

    Maybe Iam wrong, maybe I'm right. Maybe we are both right and wrong.. But here we go.

    Edit : look at the bottom right on the screenshot for the amount that hadn't yet been added to the total win.
     

    Attached Files:

    Last edited: Oct 10, 2018
  2. Oct 10, 2018
  3. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    If it wasn't clear in terms, it should. But it makes sense.
    I has been discussed early in the Extra Chilli thread, how we can't say "I won" if the buy feature cost more than the win.
     
  4. Oct 10, 2018
  5. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Hate these ‘buy a feature’ slots.
    It’s just a fobty online now..
    what’s the point with playing hoping for a bonus just to buy one?..
    anyway hope you get your issue solved and get your prize.
     
  6. Oct 10, 2018
  7. Reelsoffun

    Reelsoffun Full Member

    Location:
    UK
    Sorry but im on the side of the casino on this one, if i buy a 60p bonus on extra chilli it is £30.00 (60p x 50)

    Therefore the total bet / wager is £30 not 60p

    so for as an example :- to count a win of £300 of the above bet as 500x would totally be wrong, it is in fact only 10x bet its called "x times your bet" and my bet would have been £30 not the 60p.
     
  8. Oct 10, 2018
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I always think the stake is the total paid, so in your case, the 250. For bonus purposes, the casinos agree. However many on here don't.
    However, in this case for multiplication purposes, it is clear on the screen the stake is 5, not 250, and if it wasn't excluded then I'm not sure how they can say you didn't get a 2500x win. Having said that, I haven't seen the T&C's and therefore am relying on your account of them being correct.
     
  10. Oct 10, 2018
  11. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    I agree.
    This silly bonus buy thing is a terrible thing.
    You buy a bonus at £1 which is 100x your stake and you win 300x, you only get the win on top of your actual stake.
    Bonus buys and feature gambles are ruining decent slots.. imo
     
    Mouche12 likes this.
  12. Oct 11, 2018
  13. Rakel1337

    Rakel1337 New Member

    Location:
    Sweden
    This is the rule that they are pushing.


    Its blurry and leaves room for wrong interpretation to either side, and it caused me this spinotrauma

    Semi translate : example on how a multiple works, bet 10 win 1000 = 100x


    • Exempel på hur en multiplikatorn räknas: Bet: 10 kr -> Vinst 1 000 kr = x100 multiplikator. Alla valutor för multiplikator räknas om till euro.



    My bet during the win was 5kr, and not 250kr. But I shouldn't been lazy and bought the spin, as mathematically I'd have the same chance getting this win by just doing normal spins for 250kr.. Then I would lay in the pool drinking appletini abroad by now, instead of sitting here whining



    Thanks for replying.
     
    Last edited: Oct 11, 2018
  14. Oct 11, 2018
  15. Reelsoffun

    Reelsoffun Full Member

    Location:
    UK
    Bottom line is, ignore what the spin stake figure is displaying. To work out x times bet its clear

    Amount won / spin cost = x times bet

    there is many games where you can add an extra bet for enhanced play etc eg 20p + 10p extra bet so thats 30p not a 20p spin for ( times bet calculations ) , as it still comes down to how much the spin actually cost you vs what you actually won.
     

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