Betsafe not accepting genuine bank statements

arjun2001

Newbie member
Joined
May 9, 2021
Hi,

Before you read this whole post, I am writing from the beginning of the situation so that I can explain everything, and that is why the post is lengthy.

So I deposited first time on an online sports betting site using a credit card. I have always used my debit card on bet365 and betway and this is where things started to go downhill.

I deposited $2,000 CAD to BetSafe using VISA credit card on April 17th, 2021 and it was available instantly, but a week later I decided I wanted to risk less money so I withdrew the funds. They asked me to verify, and I did but the withdrawal could not be processed as my credit card doesn't receive incoming money, but only sends outgoing money. Anyways live chat resolved this and opened up bank transfer for me.

Then after my second withdrawal attempt, they asked me to verify through a bank statement although they had told me before my account was verified. So, anyways I complied with the request and sent them a screenshot of my bank and cards showing. The live support said this was okay. It got rejected as the deposits made to betssafe were not showing on the pictures. I had no access to the latest bank statement as the deposit was made on april 17th and it was about april 27th I was withdrawing the money. So I asked the support if I could wait till the updated statement was available, and he said "we will try to resolve it before" that, but nothing happened.

So I waited till my updated statement was available and sent that as a pdf file. They had a problem with this as only my credit card number was showing but not my bank account number. So I asked the live support if they could open another verification slot so I can also give them my chequing account statement showing my bank account number. They agreed and opened 2 slots for documents to be sent. In my next attempt I sent the latest chequing account statement showing my payments to credit card account, and I sent them credit card statement showing a deposit of $2,000 made to Betsson and the transaction number on it.

As this was the latest statement I was hoping they would approve it, but they denied it yet again. I asked the live support for about the 15th time what the issue was and they told me bank account number has to be visible along with the card number. My credit card statement does not show my bank account number. My bank account statement only shows chequing account transactions, not a transaction I made to betsson using my credit card .

And I have no statement available that shows my bank account number, credit card number, and transaction all at the same time. They come in separate statements. One is a credit card statement and the other is a debit card bank statement. I have no other bank statements available, nor do I have any other documents I can provide that give the information they asked me for. I am literally sitting here staring at the bank statements looking at the transactions on the pdf files that were rejected by their document verification team. The credit card statement clearly shows deposit made to betsson and so did the screenshots I sent earlier.

The document they are asking me for does not exist, and at this point I am feeling extremely uncomfortable going to support again and begging back for my own money. I did not win a single dollar, on the contrary I lost a few hundred dollars and even more after they refused to let me withdraw my money. I only have $940 or so left to withdraw, and I don't blame them for me having lost the money that was put back in my account after failed verification. But I still got $940 sitting there and they keep rejecting my authentic real bank statements I downloaded straight from my bank account. And I gave them two of them , not just one., along with a picture of my card I used to deposit .

I hope someone out there can help me. Just for the record I have deposited and withdrawn around $12,000 in total deposits and withdrawals on betway and around $5,000 on bet365 and never experienced such a process of verification which is now asking me for a document that does not exist. I told support I don't have any bank document that shows credit card number, bank account number and transaction all at the same time in one document and they said it is something new they are hearing. I am even willing to give them screen share access and make a video of me logging into my bank account , if the two statements were not good enough. I don't know what to do anymore, and I do not want to go to live support again and hear the same response.

Thank you for reading!
 

sueyh

Senior Member
Joined
Apr 12, 2014
Location
New Zealand
Did you contact the rep here? I believe betsafe is part of betsson group? Please someone correct me if I'm wrong.

@Betsson-Group

The rep might be able to help. If the rep cannot help you, you can file for PAB here to get some help, or find another way to withdraw such as an e-wallet?
 

helenakp

Ueber Meister
PABaccred
Joined
Sep 24, 2013
Location
MK
Hi,

Before you read this whole post, I am writing from the beginning of the situation so that I can explain everything, and that is why the post is lengthy.

So I deposited first time on an online sports betting site using a credit card. I have always used my debit card on bet365 and betway and this is where things started to go downhill.

I deposited $2,000 CAD to BetSafe using VISA credit card on April 17th, 2021 and it was available instantly, but a week later I decided I wanted to risk less money so I withdrew the funds. They asked me to verify, and I did but the withdrawal could not be processed as my credit card doesn't receive incoming money, but only sends outgoing money. Anyways live chat resolved this and opened up bank transfer for me.

Then after my second withdrawal attempt, they asked me to verify through a bank statement although they had told me before my account was verified. So, anyways I complied with the request and sent them a screenshot of my bank and cards showing. The live support said this was okay. It got rejected as the deposits made to betssafe were not showing on the pictures. I had no access to the latest bank statement as the deposit was made on april 17th and it was about april 27th I was withdrawing the money. So I asked the support if I could wait till the updated statement was available, and he said "we will try to resolve it before" that, but nothing happened.

So I waited till my updated statement was available and sent that as a pdf file. They had a problem with this as only my credit card number was showing but not my bank account number. So I asked the live support if they could open another verification slot so I can also give them my chequing account statement showing my bank account number. They agreed and opened 2 slots for documents to be sent. In my next attempt I sent the latest chequing account statement showing my payments to credit card account, and I sent them credit card statement showing a deposit of $2,000 made to Betsson and the transaction number on it.

As this was the latest statement I was hoping they would approve it, but they denied it yet again. I asked the live support for about the 15th time what the issue was and they told me bank account number has to be visible along with the card number. My credit card statement does not show my bank account number. My bank account statement only shows chequing account transactions, not a transaction I made to betsson using my credit card .

And I have no statement available that shows my bank account number, credit card number, and transaction all at the same time. They come in separate statements. One is a credit card statement and the other is a debit card bank statement. I have no other bank statements available, nor do I have any other documents I can provide that give the information they asked me for. I am literally sitting here staring at the bank statements looking at the transactions on the pdf files that were rejected by their document verification team. The credit card statement clearly shows deposit made to betsson and so did the screenshots I sent earlier.

The document they are asking me for does not exist, and at this point I am feeling extremely uncomfortable going to support again and begging back for my own money. I did not win a single dollar, on the contrary I lost a few hundred dollars and even more after they refused to let me withdraw my money. I only have $940 or so left to withdraw, and I don't blame them for me having lost the money that was put back in my account after failed verification. But I still got $940 sitting there and they keep rejecting my authentic real bank statements I downloaded straight from my bank account. And I gave them two of them , not just one., along with a picture of my card I used to deposit .

I hope someone out there can help me. Just for the record I have deposited and withdrawn around $12,000 in total deposits and withdrawals on betway and around $5,000 on bet365 and never experienced such a process of verification which is now asking me for a document that does not exist. I told support I don't have any bank document that shows credit card number, bank account number and transaction all at the same time in one document and they said it is something new they are hearing. I am even willing to give them screen share access and make a video of me logging into my bank account , if the two statements were not good enough. I don't know what to do anymore, and I do not want to go to live support again and hear the same response.

Thank you for reading!

I had the same issue in several casinos and at the end they all accepted my bank statement.

Bank statement is an legal document where you can prove your living address and they must accept it.

If there is no other way if you have online banking download all pages separately from credit cards,bank accounts where it shows your name and address and again, they must accept it!
 

arjun2001

Newbie member
Joined
May 9, 2021
Did you contact the rep here? I believe betsafe is part of betsson group? Please someone correct me if I'm wrong.

@Betsson-Group

The rep might be able to help. If the rep cannot help you, you can file for PAB here to get some help, or find another way to withdraw such as an e-wallet?
I messaged the rep, let's hope he replies.
 

arjun2001

Newbie member
Joined
May 9, 2021
I had the same issue in several casinos and at the end they all accepted my bank statement.

Bank statement is an legal document where you can prove your living address and they must accept it.

If there is no other way if you have online banking download all pages separately from credit cards,bank accounts where it shows your name and address and again, they must accept it!
well they are not. so what am i supposed to do.
 

asidea

®Laugh a little each day!.
PABnonaccred
Joined
Apr 28, 2004
Location
UK
Hi,

Before you read this whole post, I am writing from the beginning of the situation so that I can explain everything, and that is why the post is lengthy.

So I deposited first time on an online sports betting site using a credit card. I have always used my debit card on bet365 and betway and this is where things started to go downhill.

I deposited $2,000 CAD to BetSafe using VISA credit card on April 17th, 2021 and it was available instantly, but a week later I decided I wanted to risk less money so I withdrew the funds. They asked me to verify, and I did but the withdrawal could not be processed as my credit card doesn't receive incoming money, but only sends outgoing money. Anyways live chat resolved this and opened up bank transfer for me.

Then after my second withdrawal attempt, they asked me to verify through a bank statement although they had told me before my account was verified. So, anyways I complied with the request and sent them a screenshot of my bank and cards showing. The live support said this was okay. It got rejected as the deposits made to betssafe were not showing on the pictures. I had no access to the latest bank statement as the deposit was made on april 17th and it was about april 27th I was withdrawing the money. So I asked the support if I could wait till the updated statement was available, and he said "we will try to resolve it before" that, but nothing happened.

So I waited till my updated statement was available and sent that as a pdf file. They had a problem with this as only my credit card number was showing but not my bank account number. So I asked the live support if they could open another verification slot so I can also give them my chequing account statement showing my bank account number. They agreed and opened 2 slots for documents to be sent. In my next attempt I sent the latest chequing account statement showing my payments to credit card account, and I sent them credit card statement showing a deposit of $2,000 made to Betsson and the transaction number on it.

As this was the latest statement I was hoping they would approve it, but they denied it yet again. I asked the live support for about the 15th time what the issue was and they told me bank account number has to be visible along with the card number. My credit card statement does not show my bank account number. My bank account statement only shows chequing account transactions, not a transaction I made to betsson using my credit card .

And I have no statement available that shows my bank account number, credit card number, and transaction all at the same time. They come in separate statements. One is a credit card statement and the other is a debit card bank statement. I have no other bank statements available, nor do I have any other documents I can provide that give the information they asked me for. I am literally sitting here staring at the bank statements looking at the transactions on the pdf files that were rejected by their document verification team. The credit card statement clearly shows deposit made to betsson and so did the screenshots I sent earlier.

The document they are asking me for does not exist, and at this point I am feeling extremely uncomfortable going to support again and begging back for my own money. I did not win a single dollar, on the contrary I lost a few hundred dollars and even more after they refused to let me withdraw my money. I only have $940 or so left to withdraw, and I don't blame them for me having lost the money that was put back in my account after failed verification. But I still got $940 sitting there and they keep rejecting my authentic real bank statements I downloaded straight from my bank account. And I gave them two of them , not just one., along with a picture of my card I used to deposit .

I hope someone out there can help me. Just for the record I have deposited and withdrawn around $12,000 in total deposits and withdrawals on betway and around $5,000 on bet365 and never experienced such a process of verification which is now asking me for a document that does not exist. I told support I don't have any bank document that shows credit card number, bank account number and transaction all at the same time in one document and they said it is something new they are hearing. I am even willing to give them screen share access and make a video of me logging into my bank account , if the two statements were not good enough. I don't know what to do anymore, and I do not want to go to live support again and hear the same response.

Thank you for reading!
hiya..i wondered if you could goto your credit card issuer or bank, and request a "official letter" stating your bank statements(account number) and your credit card statement(cc card number) is from the same source:- namely yourself.

Other then that u can scan both statement with the required info, onto a text editor screen. then edit it for the info u would need, before printing and scanning it. I often use "Microsoft Office document Imaging" to edit doc.

What can I do with a scanned document?
With Microsoft Office Document Imaging, you can use a scanned document as easily as other Microsoft Office documents on your computer. You can: Scan both single and multi-page documents. Perform optical character recognition (OCR). Copy and export scanned text and images to Microsoft Word. Read a scanned document as easily as a paper document.

google to learn how to install.

Hope this helps.
 
Last edited:

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
I might've misread, but it seems your bank statement shows a deposit to another casino? That may be a reason to reject it.

I would suggest making a payment to the credit card from the bank account you want the withdrawal to go into. If your bank allows for a reference, put the credit card number. Only pay a nominal figure, e.g. $1.00. You can then request confirmation from the credit card company that the payment has been received - ask for a new statement. You'll then be demonstrating the proper link between the card they're querying, and the account you want to be paid to.

Just to check as well - have you played the whole balance at least once over? If not, this may also be a reason they could stall a payment.
 
Last edited:

arjun2001

Newbie member
Joined
May 9, 2021
Okay the management supervisor there was able to verify my bank account looking at the account, but they will be closing my account permanently as I told support I am not comfortable depositing with them again. I am 99.9% certain someone in their document verification team did not do due diligence to check that I was approved for withdrawing to bank account while I used credit card account to deposit. Had they done that they would know why I needed 2 separate statements. Anyways, I am glad that I can make a withdrawal now.

Seems like the case is solved, I will update when I receive the funds.
 
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