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Betsafe bonus wagering, Your interpretation please...

Discussion in 'Online Casinos' started by mellody, May 20, 2018.

    May 20, 2018
  1. mellody

    mellody Experienced Member

    Occupation:
    n/a
    Location:
    UK
    Today I deposited at Betsafe, I've been a member of their site for a few years but don't depo as often as I used to. I was credited with free bonus spins after deposit. Played the spins then played some more, as you do! My balance thankfully stayed up and I never used any of the bonus funds. To my suprise I found all my balance was then locked in bonus. Is this just another 'doh' moment for me (I have many) or are their terms misleading? Hoping that a few forum members can give me their interpretation of this:

    "Winnings that you make from Free/BIG/SUPER/MEGA Spins are paid out as a bonus that needs to be wagered on any slot machine 35 times within 3 days before they turn into real, withdrawable cash.
    If you have money on your account and then get credited with a Free Spin Bonus – your real money will be deducted first when you play and is not affected by the 35x wagering requirement from the Free Spin bonus.
    With other words you can play, WIN or LOSE with your real money and you won´t start using the Free Spins bonus until after you have lost or withdrawn all your real money funds. Your real money playing still counts towards the wagering requirement – Great isn’t it?"

    Many thanks for any input and wishing big wins for all.
     
  2. May 20, 2018
  3. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    It shouldn't be locked in .if you have not dipped into the free spins money .as per what it says you can withdrawal.maybe check it with live chat.
     
    mellody likes this.
  4. May 20, 2018
  5. mellody

    mellody Experienced Member

    Occupation:
    n/a
    Location:
    UK
    Thanks for your input, yes I did go to live chat before posting here. It's locked, hence my query as to are their terms misleading. It was a long chat so I won't post it here but bottom line is:
    "any cash balance there when winnings are received are locked. You can choose to continue playing, but if you wish that your funds are not locked to the bonus then you can forfeit anytime. Where it says withdrawable that means any other funds not included in the promotion as some people deposit more funds"
    Obviously the cash is already locked so forfeiting isn't an option. I just expected better from Betsafe.
     
  6. May 20, 2018
  7. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    Hmmmm I know on some if you get a big hit & have not dipped into bonus money or free spins you can withdraw but shall lose the ammount credited to your account. Betsafe are is a safe place so I'm unsure.
     
    mellody likes this.
  8. May 20, 2018
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Are you in the UK? I thought they couldn't lock cash into bonus wagering any more?
     
    mellody likes this.
  10. May 21, 2018
  11. mellody

    mellody Experienced Member

    Occupation:
    n/a
    Location:
    UK
    Thanks and yes I am indeed in the UK, some casino's still lock your cash though, it's all in the wording unfortunately! I think if they state clearly what the terms are ie. 35x deposit + bonus and then clarify the requirements in a transparent manner, it's allowed. I don't believe that this is what Betsafe are doing though hence my post.
     
  12. May 21, 2018
  13. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    It doesn’t matter at all what they have for the wording. It makes absolutely no differance whatsoever.

    The UKGC ruling clearly states - in accordance with their licencees -

    UKGC licenced Casinos CANNOT impede a withdrawal of a cash balance and cannot tie them to bonus funds.

    Bonus funds and Cash deposits must be wholly and individually segregated.

    They are perfectly clear on that point.

    Now, if some someone in their marketing department thinks otherwise and wants to try to put a spin on the promotion - nice try guys btw - thats their risk.

    But what they are doing is directly contravening a clear condition of their UK licence.
     
    Last edited: May 21, 2018
    mellody likes this.
  14. May 21, 2018
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I think if you all read the terms properly you'll see the free spins bonus works in a compliant manner the same as the match bonus, it's just badly worded and confused more by the ill-informed CS.
     
    mellody likes this.
  16. May 21, 2018
  17. mellody

    mellody Experienced Member

    Occupation:
    n/a
    Location:
    UK
    Hi all and thanks for your input. I'm still confused but that might just be the Monday morning bleurgh! I totally think that the terms are misleading but I guess i'll continue on with the wagering. :confused:
     
  18. May 23, 2018
  19. Betsson-Group

    Betsson-Group Accredited Casino Representative

    Occupation:
    Betsson Group
    Location:
    Malta
    Hi Mellody,

    Can you check your inbox for my PM and get back to me with your account details. I will be happy to look into this for you.

    Kind Regards,
    Alex
     
  20. May 23, 2018
  21. mellody

    mellody Experienced Member

    Occupation:
    n/a
    Location:
    UK
    Hi Alex, thanks for your offer, however the 3 days expiry on wagering has already passed so I see no point in sharing my account details with you. Bottom line is, your offer for the freespins according to the message expired on the Friday. I deposited £25 on the Sunday and was credited with the free spins anyway. I won £15 thus my balance was around £40. I played keeping my balance above £20, not touching the bonus funds. When my balance reached 3 figures I noticed it was all locked into wagering. As it stood, my balance was locked instantly so the option to forfeit wasn't possible as I would have lost all the funds in my account. I had no intention of withdrawing as I wanted to play anyway, hence my post is a query and not a complaint.
    My interpretation of your wagering was that i could have withdrawn my cash balance and still have the bonus funds, more than fair. But it appears that the cash I deposited was instantly locked as soon as I played the freespins. The chat host explained that basically the promo was for a £25 depo, so if I deposited say £40 i would have £15 cash and the rest locked to bonus as the promo required the £25. I will test this theory when I next deposit! If this is correct, then that's fine but I personally feel that the terms are misleading.
    It would be great if you could reply by posting a clarification of your terms as requested in my initial posting. Particularly,
     
  22. May 23, 2018
  23. JMcDonald

    JMcDonald Registered

    Location:
    Scotland
    yes... why they can not just write the requirements clear for everybody ... then I have to go on another review website and read again what they meant - stupid
     
    mellody likes this.
  24. May 24, 2018
  25. Betsson-Group

    Betsson-Group Accredited Casino Representative

    Occupation:
    Betsson Group
    Location:
    Malta
    Hi Mellody and everyone else,

    Thank you for taking an interest in this promotion and for sharing your thoughts. I will do my best to help clarify it for you.

    When taking part in this offer you play for your real money first. And any winnings you make while staking real cash will also be added to your balance as real money. However if your balance drops below your real money balance so that you start using the bonus as stake the winnings from these rounds will also be added to your balance as bonus money.

    You are free to make a withdrawal of your own money (as well as winnings you got by staking real money). However in order to withdrawal the bonus money you will first need to complete the initial wagering requirements. If you want to make a withdrawal before completing the bonus it will be removed from your balance.

    You can find more details in our General terms available here:
    You must register/login in order to see the link.

    12.4 The bonus amount will be placed into a Bonus Balance and will be kept separate from your Cash Balance. When you claim a Bonus, your real money, the Bonus and all winnings generated from them will remain as Bonus money, subject to restriction and not withdrawable or wagered on other products until wagering requirements are met. Your balance will be available again only when you have met the Wagering Requirements, that is, when the sum in your Bonus Balance linked to the active bonus will be transferred into your Cash Balance.

    For Great Britain customers only: Cash Balance will be not restricted and may be withdrawn at any time by You.

    You can forfeit a bonus at any time on your account by going on to “My Bonuses”. Here you will see general information about the bonus, a progress bar showing your wagering and also an X allowing you to cancel it.

    I hope this helped answer your question. If not I will be happy to check what happened on your account in more detail if you PM me your account details.

    Kind Regards,
    Alex
     
  26. May 24, 2018
  27. mellody

    mellody Experienced Member

    Occupation:
    n/a
    Location:
    UK
    Hi Alex and thanks for your reply. Your interpretation is exactly the same as mine! Yes I am in the UK, I never once touched my bonus balance until my cash balance was locked into it, thus I had to wager. Although the promo and my wagering has already expired I will pm you my details now because this is not how it worked for me.
     
  28. May 25, 2018
  29. mellody

    mellody Experienced Member

    Occupation:
    n/a
    Location:
    UK
    Hi again!!! So my balance hit the £10 mark so I thought I'd check out the bonus terms as clarified by Alex above. I had 10 free spins on the Mask and won a massive 40p lol. So with the
    in mind i played a few spins on Chain Reactors in the hope of a asadzareef89 moment! Didn't quite manage it but got the feature and won £9 ish. Thankfully I still have my £9 odd in my cash balance but, the my winnings are now locked in bonus!
    Betsafe bonus wagering, Your interpretation please...: bs1.jpg,May 25, 2018
     

    Attached Files:

    • Betsafe bonus wagering, Your interpretation please...: bs2.jpg,May 25, 2018
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    goatwack likes this.
  30. May 25, 2018
  31. mellody

    mellody Experienced Member

    Occupation:
    n/a
    Location:
    UK
    screenshot 2 Betsafe bonus wagering, Your interpretation please...: bs2.jpg,May 25, 2018
     
  32. May 25, 2018
  33. mellody

    mellody Experienced Member

    Occupation:
    n/a
    Location:
    UK
    Now i'm wondering if I forfeit the bonus of 40p will my cash winnings be returned to my cash balance? Not sure I want to test this at the moment but if i do, I will post another screenie...
     
  34. May 25, 2018
  35. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    Do you thing that that sentence is equality.?

    If this would take to EU customer rights or court case against Betsson . Betsson would have 2% of chance of winning the equality case against other EU citizen..

    European Consumer Centres

    and lisbon agreement.
     
    Last edited: May 25, 2018
  36. May 25, 2018
  37. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I believe you're wrong there. I don't think there are many casinos that have changed their rules for us, and the rules they changed for customers from the UK was only because they were forced to, not because they wanted to.

    It's like some are offered a bonus but others are not. It's different rules in all casinos depending on where you live.
     
  38. May 25, 2018
  39. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    Equality Is in Eu agreement so you can think is it same to be citizen of Uk or ( other EU countries ) .

    Judge will deside eguality decision, not MGA or UKGC.

    And rules can be unreasonable, like in many casinos :)
     

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