This is the fourth casino removed in the past couple of weeks due to being non-communicative.
What are the other three?
This is the fourth casino removed in the past couple of weeks due to being non-communicative.
Betfair has been removed from the Accredited section.
I am extremely dismayed on how Betfair has handled this situation. Actually, it's rather shameful and disrespects all casinos listed in the Accredited section.
This is the fourth casino removed in the past couple of weeks due to being non-communicative.
What are the other three?
Wow if this place can make betfair see sense over this than that is just awesome. What about accounts that are no longer locked but had withdrawls reversed and winnings removed? No funny business mind im talking fair play that stuck to the terms and conditions...Are they reviewing those ones also?
The main thing is that Betfair is auditing each and every account. If terms and conditions haven't been broken, then the player should be paid. I believe that the massive lock-down and form letter email was a knee-jerk reaction to the results of a badly written promo. I anticipate that all players will be dealt with in a fair manner. It may take some time - but the ball is rolling.Good news, I only hope their definition of "fair" does not include invoking the FU term (Standard T&Cs number 22) when no terms have been broken.
What you may want to do is contact the casino rep here:This is great news, thanks.
However does this mean that each player now needs to PAB because Betfair told me (and from what I've read plenty of other players) "we do now consider this matter closed, and shall not enter into any further correspondence in connection with it." So they won't respond to my emails about this matter.
For info, in my case they actually paid out but then put my Betfair balance to a negative balance and are demanding I deposit to clear the negative balance.
This is great news, thanks.
However does this mean that each player now needs to PAB because Betfair told me (and from what I've read plenty of other players) "we do now consider this matter closed, and shall not enter into any further correspondence in connection with it." So they won't respond to my emails about this matter.
For info, in my case they actually paid out but then put my Betfair balance to a negative balance and are demanding I deposit to clear the negative balance.
The main thing is that Betfair is auditing each and every account. If terms and conditions haven't been broken, then the player should be paid. I believe that the massive lock-down and form letter email was a knee-jerk reaction to the results of a badly written promo. I anticipate that all players will be dealt with in a fair manner. It may take some time - but the ball is rolling.
We have now had the opportunity to review your account activity in relation to our recent ‘Happy Hour’ promotion, and we thank you for your patience during that time.
All bonus funds and winnings associated with your participation in the ‘Happy Hour’ promotion, together with all of your deposited funds, are now in your account and ready for you to use either to play in the Casino or to withdraw at your leisure.
We apologise if the suspension of your account has caused you any inconvenience, but are happy to have the situation resolved and to make your funds available to you again.
Kindly note that your main account shows you have been credited accordingly on the 19th of November. We hope therefore this issue has now been resolved.
Please do not hesitate to contact us if you have any further enquiries.
We refer to our e-mail to you of 22nd November 2010, which explains our final decision in this matter.
You do have the option of contacting the Lotteries and Gaming Authority in Malta if you would like to take this matter further.
I would also like to remind you that Betfair shall not enter into any further correspondence with you, and we now consider this matter closed.
I also find it interesting that Max could get nowhere, but removal from the accredited section got their attention pretty damn quickly, and the old rep has been "posted out of harm's way" and replaced by a new one willing to communicate and receive PABs. I very much doubt the OLD rep made his original statement off his own bat, but was following what was then the "company line" (i.e. he was TOLD to say and do what he did by a higher power in the company), one quickly "U turned" upon when they realised what the repercussions of this were.
This matter can be resolved in two ways:
1. You honour the ‘unlimited’ promotion you advertised OR
2. You refuse to honour it, and some or all of the following from the players you have abused is likely to be forthcoming:
a. Legal action
b. Major adverse media coverage of this matter resulting to serious damage to goodwill
c. Complaints to regulators in all relevant jurisdictions
d. Complaints to MPs, MEPs, and other relevant political figures
e. Damage to Betfair’s reputation more generally as it becomes widely known that you do not honour bets
I suggest that option 1 is likely to follow option 2 in any case, so I would strongly recommend that you choose option 1 in the first instance, to save my time and yours, and to save the damage to your reputation that’s certain to ensue.
I would recommend that you reconsider your decision to seize funds and respond to that post reminding that you are in fact a reputable FTSE-250 firm with a £1.6 billion market capitalisation, and not some shady Costa Rican outfit that routinely steals players’ funds, and that accordingly ‘ALL PLAYERS WILL BE PAID IN FULL’. The alternative to that is one I’ve witnessed before, and it will involve months and years of your name being dragged through the mud as a result of your unjustifiable business decision not to pay players in order to boost your profits.
Again, short route or long route is your choice, but personally I’d suggest the short route, as while I’m entirely willing to pursue this matter as necessary, I in fact do have better things to do, so would be very grateful if you would simply put the money back in my account and we can all move on.
They haven't given that impression.
Email received Monday 22 November 2010:
When I replied pointing out that they had in fact not done this, they replied
I clarified that my account was still well short of the correct balance, and their reply was:
So they promised to pay me in full and they subsequently refused to discuss the fact that they manifestly haven't.
Obviously if they have now changed their tune that's good, but as of Tuesday 23rd November, 9 days after the promotion, they told me they would ignore further emails from me.
I don't think Casinomeister members will have exclusive rights for being audited. I think it's for everyoneIt's a shame those people who don't know about this site won't get their accounts reviewed...
DoneCould the moderators change the title of the thread so that all affected players would have easier time finding this thread? Originally I started the thread about Hitler video but it ended up being the main thread about this issue, which was never my intention.
So, they say you can KEEP EVERYTHING, bonuses and winnings. WTF is there for them to hide from? WTF is there to "refer to the LGA". They must know DAMN WELL they have offered you a PARTIAL settlement, not the FULL balance you had when the account was suspended. Despite this, they are trying to make out they have returned EVERYTHING to your account.
Surely this is a matter of record on your account history. If the balance when they suspended your account is higher than when it is released back to you, then they have confiscated SOME of the money, but are not prepared to admit what they have done.
The handling of this affair seems to be going from bad to worse; it really needs a senior member of Betfair corporate management to take control and sort it out before Betfair's reputation is further damaged.
As Grandmaster points out, it's incredible that a promotional blunder like this could have made it through the pre-release management channel....and now a bad situation is being exacerbated by really questionable management decisions.
I was told by Betfair that 5 people are needed to sign the bonus off. Unreal
Please find below the response from our casino team. Should you have any further complaints the addresses and phone numbers below should be used.
On the weekend of the 13/14th November Betfair ran a promotion for its casino product. It subsequently came to our attention that certain customers exploited the spirit of this promotion. The accounts of all customers that took part have been reviewed by Betfair, and corrective action has been taken where appropriate for those who acted in contravention of our terms and conditions.
Betfair has corresponded directly with all customers who were affected by this. If any customer would like to discuss the matter further, they may contact the LGA in Malta by e-mailing complaints@lga.org.mt or telephoning +356 21316590.
Betfair Casino Team