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BET365 not paying Comp points as agreed

Discussion in 'Casino Complaints - Bonus Issues' started by Pohuang, Aug 20, 2014.

    Aug 20, 2014
  1. Pohuang

    Pohuang Dormant account

    Occupation:
    student
    Location:
    UK
    Hi,

    first of all I am a new member here, I am writing to complain about bet365, I have accumulated a total of 111534 Loyalty points(comp points) through my casino plays, according to bet365 every 85points is exchangeable for 1GBP, hence I had a chat with bet365 customer service today in regards of this, after talking for awhile, they informed me that the Management has decided that my points will NOT be able to exchange for cash, and when I asked for the reason, they insisted of not providing me with the reason and said its a managerial decision, so after losing 12k pounds last week, I can't even get what I deserve, I don't understand why, they failed to provide me with a vaild reason, and kept leaving me hanging. I hope someone can help me with this or if there is a rep from b365 here please do me a favor and return my money to me.

    Thanks
     
  2. Aug 20, 2014
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Please do not cross post. Thank you.
     
  4. Aug 20, 2014
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Bet365 is Accredited here - so this is what you should do...

    First please send the casino representative a Private Message about your problem by following this link: http://www.casinomeister.com/forums/private.php?do=newpm&u=13678

    After giving them a reasonable amount of time, if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    Welcome to the forum! :thumbsup:

    KK
     
    1 person likes this.

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