Bet-At / Slotty Vegas

[aceking123]

Hi guys just more of a heads up with these guys , apparently if you have closed any accounts with these guys over the last few years & have still got a active account live , this shall be closed without any form of e mail or anything, although my slotty vegas account was closed back in 2014 due to bad luck , understanding that this has not had any self exclusion just a plain account closure.

I've just been logged out of my account via BETAT & not a happy bunny , clearly a sign of crap, live chat could not help at all , just stating that there is a min period of 5 years for account closure.

i requested my deposits back for the start of the year in reflection to being told on a few points that in fact i have self excluded with slotty vegas , ive been informed that i cannot have these deposited funds back , so the new regs came in last week apparntly though ive been playing a fair bit & have carried on playing , even opening a new account this year via betat requesting me to do so , due to the DDOS attack, so in short they should never of let reopen any account period , due to being excluded from slotty vegas .

So be warned players im going to take this a little further ,but hope the rep can clarify to all the other members who are going to be bitten from same thing (

 

[deanus76]

I had the same happen to me, went to log on and couldn't, I have supercharged winnings waiting to be collected but was just told that they are now gone. Very poor show from these guys.

 

[aceking123]

Hi have a small update it seems someone has not got there house in order, had a e mail since in to regards to my account closure at slotty vegas back on 30-12-2014 due to bad luck ,this account was never self excluded , it was closed on a permanent basis for just bad luck no other reason, already having a main account with BETAT i must of just closed it off.

Seems i may of been too quick to jump down there throats as such , but i don't like being told my account is locked to other reasons & hence to why i had requested my total deposits made from the first of jan until today , as i was none too pleased to be informed that i had self excluded from slotty when i clearly knew i had not.

Still begs the question though & arises even more questions not just about BETAT but other casino as well , clearly had i had a big withdrawal here i would not of been paid ,yet i think the casinos would not be so great at giving my deposits back like i had requested today.

Putting it mildly i think it may be time for me to no longer play online i'm seeing far to much stuff over here on the last 6 months to really put me off playing at any of them. i shall maybe wait to see what unfolds over the next nine months, even keeping to the accredited sites is becoming rather flush with lots of these SE problems.

 

[aceking123]

I had the same happen to me, went to log on and couldn't, I have supercharged winnings waiting to be collected but was just told that they are now gone. Very poor show from these guys.

Have you self excluded or just closed a account ??

 

[deanus76]

I don't know, it was ages ago.

 

[aceking123]

I don't know, it was ages ago.

Well you need to find out if you have self excluded from these sites , or request a copy of old account closure.

 

[deanus76]

Tbh the way I have been treated I am not bothered about playing there ever again, I just want the money they owe me.

 

[aceking123]

Tbh the way I have been treated I am not bothered about playing there ever again, I just want the money they owe me.

well i wouldn't know how they've treated you but if they owe you money ,theres some very good reason to find out about what happened to your accounts ,but mainly my dealings have been very good until after the DDos attack, seems there a little stretched out atm.

 

[deanus76]

Even though i cant access my account i got an email today telling me i have funds in my account to be claimed, talk about rubbing salt in the wounds. Where are the reps ??

 

[Harry_BKK]

Why not send them a PM, I am sure they'll do their best to help:

Karl: https://www.casinomeister.com/forums/members/32737/
Jorge: https://www.casinomeister.com/forums/members/34375/

 

[aceking123]

Hi just another update that my issue has been resolved via e mail , many thanks BETAT.

 

[mac72]

Was your account reopened or deposits returned??

 

[aceking123]

My account was reopened , seems there was a glitch in the system in regards to old accounts ,being linked via e mails, hope that helps

 

[Igor82]

Why not send them a PM, I am sure they'll do their best to help:

Karl: https://www.casinomeister.com/forums/members/32737/
Jorge: https://www.casinomeister.com/forums/members/34375/

Thank you

 

[Casinomeister]

Here's a thought: never close your casino accounts. I have been playing online since 1998, and I have never - ever asked for anyone to close my account. Do I get lots of email? Yes - but like most people, I filter my email. Every email program has these tools. Easy peasy.

Imagine that.

And if I go and check the "unverified" emails (ones that have not yet been whitelisted) there is some spam naturally, and emails from some casinos that I haven't played at for awhile. That's it.

So that little bit of piddly bother is pretty much it. I never have to worry about massive bannings or closures. No one has ever told me I can't play anywhere - ever. I've never had a hassle.

So what's with all there closure problems? It seems that you are causing yourselves way more grief than what it's worth. If you're trying to tell me you don't want to get spammed by casinos you have deselected, sorry I don't buy it. That's nonsense in my opinion.

 

[aceking123]

Another update , i shall inform that i may of been hasty in not following normal channels of contacting the reps , seems i did this rather quickly due to being rather pi$$ed off with my account being locked , after reviewing last night i should of followed normal procedures to contact reps here .

So in regards to the thread i had started please use normal channels before posting to quickly , as a long time member of here i should of known better.

Sorry to have caused a issue Igor & clearly this shouldn't affect your casinos brands , as your staff for the length of my account have been great.

My apologies for creating a unnecessary thread.

Regards Mr jones

 

[Igor82]

Info on the case

All,

I'd just like to shed some light on the situation so no one is left in the dark.

Pre-UKGC licence days, we have adopted the MGA self-exclusion process. Such process is set to segregate "gambling problem" accounts (self-exclusion) from other accounts which would close the account for a variety of reasons, from "Poor RTP" to "I dont like the site" or any number of service-oriented issues we can address accordingly while respecting the closure.

The reason for this is my own personal decision to permanently close any gambling-issue related accounts. I do not feel that any player that declares a gambling problem with our casino should be excluded for anything less than permanent. Once gambling stops being entertaining, at that point we hold the responsibility to ensure customers are protected from their habit.

UKGC disagrees. We were requested to change our exclusion process to respect the regulatory directive and allow a customer to exclude for a maximum of five years. I do not agree with this approach personally, but we are required to abide by UKGC directive for UKGC players.

As such, we updated our systems for players going forward to respect the UKGC directive. My guys were supposed to change all "indefinite" exclusions (gambling-problem ones) to the 5-year max from the point of exclusion and in turn, have mistakenly added all UK players, irrelevant of their closure/time-out length or reasons. That was quickly fixed and relevant accounts have been reopened.

If any player has any issues accessing their account, please contact myself, Karl or Jorge and we'll look into it right away.

Thank you

Igor

 

[Casinomeister]

...
UKGC disagrees. We were requested to change our exclusion process to respect the regulatory directive and allow a customer to exclude for a maximum of five years. I do not agree with this approach personally, but we are required to abide by UKGC directive for UKGC players...

That is such a load of crap coming from the UKGC. Why is five years a magical number? Once a gambling problem, always a gambling problem. It's like alcoholism - you either quit, or you don't. Quitting for five years, and then becoming a teetotaler afterwards is stupidity. It'll never happen.

How is that protecting the player?

 

[Igor82]

That is such a load of crap coming from the UKGC. Why is five years a magical number? Once a gambling problem, always a gambling problem. It's like alcoholism - you either quit, or you don't. Quitting for five years, and then becoming a teetotaler afterwards is stupidity. It'll never happen.

How is that protecting the player?

As you can imagine, it's exactly what i asked. Apparently, "permanent closures will scare players from closing accounts at all as it appears too... permanent"

 

[Tirilej]

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