Baptism by Fire - success Bet-at.eu - giving it a try

[dionysus]

signed up late last night and had some amazing wins, and a total rollercoaster to meet the wagering requirements, think i got to bed at 5am thank god im working nights bank roll up from 400 to 1.1k back down to £120, back up to 600, then a huge win on leagues of fortune sent it over 2k, finished wagering and won more on the way - have withdrawn 2.9k so i couldnt be happier, kyc checks done and completed in 1 day with no hassle, the only issue i had with the mg games was that after extended periods of play they became a little laggy, restarting them or swapping games seemed to fix it, no idea whether thats a pc issue my end or some sort of server issue.

Ya, I found the MG games ran fine -unless you played one particular one for an extended time, then slowed to a snail's crawl - but right as rain if I jumped to a new one

 

[Andy Walker]

The real problem

To quote VWM

"The REAL problem is large sign up bonuses, it is where APs and colluders make their money. It would be far better to find an alternative draw for new players to try things out, and to promote loyalty the big bonuses should appear for these players, maybe an anniversary bonus, or monthly bonus for active depositing players. The existence of these perks to be made clear at the point of joining.

I often visit the site for a casino and find loads of information about welcome offers, but when I search for what loyal players can expect, there is often no information other than the "loyalty points club".

I have too agree with that 100% and thank you for putting into words what I have been trying to myself.

 

[Redbet-Andy]

Nice one

Credit where credit is due.
I've signed up, deposited and played at bet-at-eu tonight and I have to say it's nicely done. You've clearly spent time on the usability of the site and it's paid off.
Good experience.

 

[DemonUK]

Signed up but it won't let me deposit, telling me to contact customer support. Just wanted to deposit and play...shades of Rival

 

[Igor82]

Signed up but it won't let me deposit, telling me to contact customer support. Just wanted to deposit and play...shades of Rival

There's a god chance you haven't activated your account whcih is why it wont let you deposit. Please send me your username.

 

[Igor82]

Credit where credit is due.
I've signed up, deposited and played at bet-at-eu tonight and I have to say it's nicely done. You've clearly spent time on the usability of the site and it's paid off.
Good experience.

Hey, really thank you. Very big of you to give credit to another operator. We can only strive to meet your standards of customer experience and establish ourselves as you have in the long run.

Thank you Andy

Igor

 

[DemonUK]

There's a god chance you haven't activated your account whcih is why it wont let you deposit. Please send me your username.

Have PM'd you. I do remember activating it too

 

[Igor82]

There's a god chance you haven't activated your account whcih is why it wont let you deposit. Please send me your username.

I'm really sorry Demon, our system triggered your name as fake and blocked transactions due to having multiple letters in a small number of characters.

I removed those now

Please enjoy your experience and a free 10 that was awarded.

Igor

 

[Igor82]

IMPORTANT NOTICE

Hi all,

In about 2 hours it will be the beginning of Karl's, my best friend's and our Casino Manager's "stag night" and we will be leaving to paint the town crimson. Seeing as he is about to tie the knot and love just one lady forever and ever, there's talk of mankini's, physical suffering, male nakedness - and various levels of debauchery so I do not expect to be on the forum until tomorrow afternoon.

Please raise any questions to support and should you need please drop me a PM. I will answer it first thing on Monday

Igor

 

[Andy Walker]

Hi all,

In about 2 hours it will be the beginning of Karl's, my best friend's and our Casino Manager's "stag night" and we will be leaving to paint the town crimson. Seeing as he is about to tie the knot and love just one lady forever and ever, there's talk of mankini's, physical suffering, male nakedness - and various levels of debauchery so I do not expect to be on the forum until tomorrow afternoon.

Please raise any questions to support and should you need please drop me a PM. I will answer it first thing on Monday

Igor

In one of the T&C's and sorry to be picky it was instigated from my partner who shall remain nameless who noted this:-

8.15 Where for any reason our customer refuses or is unable to provide us with any of the requested documents, we reserve the right in our sole, absolute discretion to freeze that customer’s account or to close the account immediately and the customer shall forfeit all his winnings and all deposited funds.

I had the usual lady thing of "so this is just for men then?" and "no need to say his or her because I would never gamble because I am too busy knitting and washing clothes"

I am currently locked outside with at least a wi-fi connection on the lappy to post, hope it don't rain though.

 

[sparkz]

Noticing a few typos is my other posts (Appologies, my S key is stuck in and buggered, either wont respond or I lightly put my finger on it, without pressing it I get sssssssssssssssssssssssssssssssssss)

Anyway, Thanks for my 50 chip. "Finer reels of life" decided to help itself to the balance quite quickly, but it was fun and appreciated .

The self exclude section looks way better. If I was being picky, maybe include "1 year" and "Forever" on the drop down menu's, and remove the reason for account deactivation thats "gambling problem" ("gambling problem" reasons = use self exclude instead of deactivate account).

Been lucky with my deposits for once, 6 depo's, 4 withdrawals which all put me in profit.

Nothing significant but still good. Had a run in with my nemesis (blackjack) which proved a good choice (be it only a few dollars up when I stopped playing).


What I am still getting is creeping lag sometimes with slots.

Slots start fine, then after maybe 100 spins it does slowdown a fair bit. Normally goes slow so that I can hear the sounds of reels dropping before I see them. Then I have to close game, close casino window and re-open it.

Had a huge think and I really think this is down to Flash (Not my system as its a very high spec)

The website has a hell of a lot of applets running (prog jackpot amount, big wins, amounts paid out by machines, promos, "Chat now" at the side, payouts shown when you mouse over each game). When you run a slot it pops in front of all the applets, meaning them big wins, etc, scrolling applets are still running.

When in a game you also have WR and active promo (winagram) applet's. Then you press X to exit the game and it instantly closes the game and you see the page you were on when you started the game.

Flash has its memory leak problems and other errors at the best of times so it really wouldnt surprise me.

When checking the RAM stats:

Website ram usage: 30mb for just having 1 bet-at casino window open.

Loading a slot: increases ram usage by nearly 150mb (Finer reels of life tested for this)

After 15 spins: Usage goes up by another 30mb

After 200 spins: Up by 40mb ram usage.

On main page, website itself uses 10% of CPU.



The only way I think to somewhat combat that is rather than have the slot pop in front of the main website in the same window, direct it to a blank page, so all of the main casino page in the background is gone, just the microgaming flash applet, WR and current promo bar remains (As well as deposit button etc above the slot). Could reduce memory/excessive cpu and ram usage problem that gradually slows the slot for the player.

Then when the player clicks the X to close the game, that activates a link that redirects to, and reloads the casino home page

 

[sparkz]

Forgot to also mention. Im liking that withdrawals are always basically flushed. Once its requested, theres no reversing...... Just what we like to see (Hate casinos that say its reversible for 48 hours, but that 48 hours turns into a week due to "unforeseeable errors" which are just an excuse to make you even more tempted to reverse)

 

[Sovietsky]

Bet-at.eu had a bad start with lagg and was off for maintenance. The support was great and same with deposit bonus and ND bonus.
But the best would be Igor for being here and telling us what problems they have and what they plan to fix them and answer questions in a detailed way.

 

[Jasminebed]

Hi all,

In about 2 hours it will be the beginning of Karl's, my best friend's and our Casino Manager's "stag night" and we will be leaving to paint the town crimson. Seeing as he is about to tie the knot and love just one lady forever and ever, there's talk of mankini's, physical suffering, male nakedness - and various levels of debauchery so I do not expect to be on the forum until tomorrow afternoon.

Please raise any questions to support and should you need please drop me a PM. I will answer it first thing on Monday

Igor

I was late in getting my verification docs in, late Friday afternoon my time, about 10:30 GMT. Got an email about 15:30 GMT today docs had been approved. Strive to pay verified withdrawals in 12 hours, I'll remain hopeful. Unless the whole office is at the stag. Might need to revisit weekend payout rules, last weekend everyone was not yet drunk and naked.

24 hours for ewallets according to the website, and my verification time was well under up to 2 days, not counting weekends. I'll remain patient rather than hopeful I think.

Enjoy your weekend Igor, and lots of luck to Mrs. Karl. May you have a long and happy life together.

In one of the T&C's and sorry to be picky it was instigated from my partner who shall remain nameless who noted this:-

8.15 Where for any reason our customer refuses or is unable to provide us with any of the requested documents, we reserve the right in our sole, absolute discretion to freeze that customer’s account or to close the account immediately and the customer shall forfeit all his winnings and all deposited funds.

I had the usual lady thing of "so this is just for men then?" and "no need to say his or her because I would never gamble because I am too busy knitting and washing clothes"

I am currently locked outside with at least a wi-fi connection on the lappy to post, hope it don't rain though.

As a legal secretary, any terms written he/his/him are construed to include females, so that's not much of an issue in my books.

But deposited funds should not be forfeited for failing to meet ID standards. Some genuine players don't have ID satisfactory to casinos in some cases, and a return of deposited funds to deposit method would not allow fraudsters to profit, people whose credit cards were stolen to not be stolen from, and the odd genuine player with less than satisfactory ID to not be out of pocket at least.

Until a couple of years ago, without a driver's licence and without a passport, after joining CM I routinely asked for preverification before I deposited anywhere. I did have photo issued gov't ID, but it did not include my address. Two pieces in fact. Only really ran into a snag once, and Rival was happy enough with a photo of me holding my ID.

Many people don't have utility bills in their own name, and especially when casinos want a hard copy, not a screenshot or an e-bill. Many will accept a bank account, but at least in my country it's hard for people without ID or a passport to even open a bank account. Health cards are not accepted. Just last year I vouched for a friend's dad to open a bank account... he had to have a bank customer of ten years in good standing to vouch for him. His veteran's card, suspended driver's licence (Alzheimers), expired passport, birth certificate and various mail and credit cards were not enough. It's only been less than 2 years that anyone in Ontario can get photo ID at a cost, and I think you need a fair amount of documentation to get it too.

Casinos deal with so many countries with so many different IDs and rules and formats, it's unfair to withhold returning a deposit for lack of SATISFACTORY ID. If you don't drive or have a passport in the UK, I think you are often in the same boat.

I've joined casinos that required ID to be verified before depositing. But I realize that many players don't want that hassle, and now I have firm ID, I don't usually bother unless I'm withdrawing myself. I've been gambling online for several years, and a member of CM for all but one of them.

 

[Jasminebed]

Just a short note to let Igor and other players know that it's 11:40 GMT here and no live support agent.

I'm okay with a queue if agents are busy, at least I know I will be taken care of in turn.

 

[Igor82]

Just a short note to let Igor and other players know that it's 11:40 GMT here and no live support agent.

I'm okay with a queue if agents are busy, at least I know I will be taken care of in turn.

hi Jasmine,

believe it or not - i'm on-line I know, it's a problem lol. Things happened that made me come into the office so you're in luck.

re: T&C's i'll have to check if that term has to do with fraud. I find it very peculiar and i don't like it. If it doesn't I'll be removing the deposited funds part. Not too keen on that.

With regards to CS - our weekend hours are shortened. We are GMT + 1 and shift is by 11. I know that is a short time frame for the weekend and I'll be expanding that soon.

With regards to your withdrawals, i believe they have been paid out from what I can see.

Enjoy your weekend!

igor

 

[Igor82]

Forgot to also mention. Im liking that withdrawals are always basically flushed. Once its requested, theres no reversing...... Just what we like to see (Hate casinos that say its reversible for 48 hours, but that 48 hours turns into a week due to "unforeseeable errors" which are just an excuse to make you even more tempted to reverse)

Absolutely love the post (this and previous). All i can say is im adopting you for my user testing - no joke. great information breakdown.

I'll reply to some of your comments on Monday in more detail as i would like to point a few things out in relation to how we did things on the site.

igor

 

[Igor82]

Slots start fine, then after maybe 100 spins it does slowdown a fair bit.

We did identify the reason for this 100% and the fix in place by MGS which is undergoing testing as it will be deployed across the board - not unique to us. You should not be experiencing this after the fix which is due any day now.

I will be inviting the people to test its resolution however

 

[Igor82]

After 15 spins: Usage goes up by another 30mb

After 200 spins: Up by 40mb ram usage.

Sorry im cutting your post in bits - this is connected to the identified issue that is in fact slowing the game down after a number of spins. Solution is being tested as we speak.

 

[PaaskeDenmark]

hi Jasmine,

believe it or not - i'm on-line I know, it's a problem lol. Things happened that made me come into the office so you're in luck.

re: T&C's i'll have to check if that term has to do with fraud. I find it very peculiar and i don't like it. If it doesn't I'll be removing the deposited funds part. Not too keen on that.

With regards to CS - our weekend hours are shortened. We are GMT + 1 and shift is by 11. I know that is a short time frame for the weekend and I'll be expanding that soon.

With regards to your withdrawals, i believe they have been paid out from what I can see.

Enjoy your weekend!

igor

Don't forget me i made wager and sent email hope you got it.

At same time I have gone through sending docs. Must say was bit shocked that in first try I did not get my id accepted. As I sent same driver license back front as I have done for other places. Also attached my passport with last 4 numbers of my social numbers crossed out. I found somewhere online couple years ago that this was still fine.

I got but silly in email. Also because I feel it is quite strict demanding both Skrill screen shot with details and proof of deposit also Utility bills from within last 3 months and also Picture id.

I have calmed down since and is fine with it all. Got nice email from support who said it was accepted mostly from my first documents I sent.

So just a small apology here. I understand you have really good security / safety. And you came back to me really fast which was surprising on a Saturday so thanks for that.

Also big regards to Karl and big congrats hope you have a wonderful wedding. I am hoping to marry my sweet fiancee very soon as well.

I hope you had good day as well then Igor. Though you were gonna stay out all night?? :smilewink:

 

[Jasminebed]

Awww, thanks Igor. Nothing on my end yet, but probably won't be long then.

Sorry you got called back to work, but at least no one has to bail you out. I liked Malta very much, but they frown on public nakedness from what I understand.

Festa Festa. Cannons, brass bands and frequent fireworks are decent compensations.

 

[Jasminebed]

Guess the casino had a bit of a hiccup with my withdrawal and a few other players, but I've now received my payment

Big thanks to Igor for being on top of it and working hard on the weekend to get it sorted for me.

 

[sparkz]

hmm mines still pending (made the 1st early hours of saturday morning)

Not too fussed with that though since casinos don't tend to pay at weekends and I know ill get my money soon

 

[PaaskeDenmark]

hmm mines still pending (made the 1st early hours of saturday morning)

Not too fussed with that though since casinos don't tend to pay at weekends and I know ill get my money soon

It does state within 4 hours if you have done you KYC. But I am sure Igor will sort you out asp. Maybe ask on livechat

 

[Igor82]

hmm mines still pending (made the 1st early hours of saturday morning)

Not too fussed with that though since casinos don't tend to pay at weekends and I know ill get my money soon

something happened with the last weeks update on our end where the communication between our system and NT/Skrill stopped and we over-wrote some of the account deposit details. We still have the log of the deposit and the account of course, but when pushing out withdrawals the lack of registered transaction ID's are getting the withdrawals stuck.

It was a minor issue and it's now been resolved in respect that it will not happen again, however the small batch of customers that got affected needs to be manually processed slowing things down.

My techs team asked me to ask everyone that deposited during last week to redeposit (lol) so they can log the account details again automatically, which I obviously refused so now we're manually looking at transaction histories in the wallets and updating the details in the system so please excuse the slow-down.

Most WD will be processed in within the next few hours - some will remain pending as they aren't connected to this issue but we're doing investigations on accounts. Those will be communicated to accordingly.

Igor

 

[Jasminebed]

something happened with the last weeks update on our end where the communication between our system and NT/Skrill stopped and we over-wrote some of the account deposit details. We still have the log of the deposit and the account of course, but when pushing out withdrawals the lack of registered transaction ID's are getting the withdrawals stuck.

It was a minor issue and it's now been resolved in respect that it will not happen again, however the small batch of customers that got affected needs to be manually processed slowing things down.

My techs team asked me to ask everyone that deposited during last week to redeposit (lol) so they can log the account details again automatically, which I obviously refused so now we're manually looking at transaction histories in the wallets and updating the details in the system so please excuse the slow-down.

Most WD will be processed in within the next few hours - some will remain pending as they aren't connected to this issue but we're doing investigations on accounts. Those will be communicated to accordingly.

Igor

Haha, good call Igor. Especially any players not fortunate enough to make a withdrawal.

While gamblers are not known for their patience, I do think you will find if you are open and honest about the issues you encounter we are much more understanding.

Since my verification was done in way under the stated timeframe, I did receive my withdrawal by the time I was expecting it when I sent my docs.

Let tech know I'm depositing very very soon.

 

[aceking123]

hi igor is your box full ?? ?? ? ?

 

[Igor82]

hi igor is your box full ?? ?? ? ?

Hi jones, no i dont think so

I received your PM and replied to you.

We're processing the ones we know can be processed - some accounts will remain pending a while until we check some additional elements and will inform those accordingly.

Please appreciate the KYC docs are being processed in about a day (weekends included) and we've had a host of new accounts. While majority are obviously good standing accounts we do need to be diligent. First w/d as a rule of thumb is always slower until we get to know you and you get to know us at which point the 4hr rule rings true 99% of the time.

Igor

 

[aceking123]

Hi jones, no i dont think so

I received your PM and replied to you.

We're processing the ones we know can be processed - some accounts will remain pending a while until we check some additional elements and will inform those accordingly.

Please appreciate the KYC docs are being processed in about a day (weekends included) and we've had a host of new accounts. While majority are obviously good standing accounts we do need to be diligent. First w/d as a rule of thumb is always slower until we get to know you and you get to know us at which point the 4hr rule rings true 99% of the time.

Igor

hi many thanks for the update )

 

[sparkz]

Yea thanks for letting us know, my withdrawal is via my bank card so I dont know if that would cause a problem.

 

[Igor82]

Yea thanks for letting us know, my withdrawal is via my bank card so I dont know if that would cause a problem.

nope that should be fine. I looked into it for you now - just the manual process of the other w/d's slowed us down overall. Flushed it. You should see it as processed with the next batch (tomorrow at 11am). Just for general info to all card accounts. We try and flush the funds to the processor within the 4 hour bracket. However card withdrawals are batched twice a day with our processor -11am and 4pm at which point they leave our accounts and start travelling your way.

 

[HIGHIQ]

pm'd u

hi Igor i pmd u about my withdraw of 6k ..

its pulling a teeth with all those security checks even my account is verified already???

u think u can speed it up.. i hear from one day goes now to two days.. just heard in chat it goes over to 5 days?? its stretching and pulling even more teeth ..

 

[Igor82]

hi Igor i pmd u about my withdraw of 6k ..

its pulling a teeth with all those security checks even my account is verified already???

u think u can speed it up.. i hear from one day goes now to two days.. just heard in chat it goes over to 5 days?? its stretching and pulling even more teeth ..

HIGHIQ, let me be blunt please:

Your documents were processed on Saturday with additional checks being made due to reasons i cannot disclose publicly. You frequency on live chat and support and ever escalating tone would imply further that you do not feel comfortable that checks are being performed. Please understand that your withdrawal falls within the first withdrawal parameters and is checked diligently, that it falls within the 5 day period which we allow ourselves for KYC check protocols and that i have replied to your messages, even your threats regarding PAB.

Trying to force us to bypass due diligence will not happen. Should you wish to raise a PAB against al transparency in our communication, i invite you to do so. That act will not change our process which is there to protect our business and will not be deviated from.

Kindly check your messages.

Igor

 

[maxd]

hi Igor i pmd u about my withdraw of 6k ..

its pulling a teeth with all those security checks even my account is verified already???

u think u can speed it up.. i hear from one day goes now to two days.. just heard in chat it goes over to 5 days?? its stretching and pulling even more teeth ..

If you have a legit complaint then PAB it, as we've already discussed via PMs. Otherwise let the guys do their job and you'll get paid in due course.

Under no circumstances should they "speed it up" because you say so, especially if this is your first withdrawal. You've been around long enough to know the drill.

 

[sparkz]

Thanks for the info BTW.

Exactly as you said, 11am withdrawal was processed. Should clear in my bank by Friday , just in time for the annual beer festival

 

[HIGHIQ]

lager withdraw processed ..

bet-at.eu has showing me that they can process a larger withdraw aswell in a decent time... case is resolved and its a good to go for me.. Igor the rep has been great help here and iam glad its been resolved this quickly..

goodluck to the casino and will be playing soon..

 

[Igor82]

bet-at.eu has showing me that they can process a larger withdraw aswell in a decent time... case is resolved and its a good to go for me.. Igor the rep has been great help here and iam glad its been resolved this quickly..

goodluck to the casino and will be playing soon..

Thanks Highiq,

Apologies you had to wait a few days but we had to do the necessary checks based on the information we had. I will ensure the Casino Manager leaves a congratulatory token in your account for the nice win.

Kind regards,

Igor

 

[Jasminebed]

Lager Withdrawal

I'm glad to hear HIGHIQ is now a happy customer.

I confess I got overly excited though. After reading Sparkz comment about her withdrawal arriving in time for a beer festival, and HI getting a LAGER withdrawal, I thought that Bet-at had a new beer wallet.

That could turn me into a loyal customer!

On a little less fun note, it was rather disappointing to see that there are now two 100% matches for new slot players, when those of us who joined earlier only got one.

I'm still not quite clear if I play when I took a bonus, but I'm playing with my funds still, if I am cut in half for the Achievements? Or if I can play the progressives? As usual, due to my time zone, I didn't have live chat to ask.

 

[Igor82]

I'm glad to hear HIGHIQ is now a happy customer.

I confess I got overly excited though. After reading Sparkz comment about her withdrawal arriving in time for a beer festival, and HI getting a LAGER withdrawal, I thought that Bet-at had a new beer wallet.

That could turn me into a loyal customer!

On a little less fun note, it was rather disappointing to see that there are now two 100% matches for new slot players, when those of us who joined earlier only got one.

I'm still not quite clear if I play when I took a bonus, but I'm playing with my funds still, if I am cut in half for the Achievements? Or if I can play the progressives? As usual, due to my time zone, I didn't have live chat to ask.

Hey Jazzy

There have always been two matches for slot players on the new site we do two deposit matches on 4 game type bonuses + 4 weekly 100% deposit matches too as a welcome package.

So in reality any new player gets a minimum of 6 deposit matches in their first month.

I checked your account to see under which offer you registered and you are right, you missed some decent new player offers we've had

I've now put you on weekly 100% match. You next 4 deposits (one per week) will be matched. I'll ask my team to tailor a slots one for you too.

Ok, to clarify how bonus works, its important:

When you take a bonus NOTHING CHANGES in terms of your real money. It's like you didnt take it. Think of it as a promise from me to you that if you lose your real funds, you will have just as much to play with.

So, with bonus in your account or not, following is TRUE:

1. As long as it is a real money bet (deducted from the real money balance) you can bet it on jackpots
2. As long as it's a real money bet, your bet value is counted 100% toward your achievement bet average.
3. As long as its a real money bet, no game will be weighted, no conditions will be imposed on the winnings of that bet.
4. As long as it is a real money bet, 100% of the winnings of that bet will be added to real money balance.

Bonus in play or not, you can withdraw the 100% of your REAL BALANCE at any time. Whenever you want. Bouns balance will be invalidated though, please remember that.

So as an example, if you real money balance at a point is 300 and your bonus balance went up to 3000; then obviously it will not be worth it to take the 300 and lose the 3000 that have WR left.

If on the other hand you hit 3000 balance with real and your deposit match was never touched and its still on 300 bonus funds, i strongly advise to cash out the 3k and not worry about the bonus. More will eventually come your way

*****************

Now, if you happen to lose your real balance and now you are playing with bonus funds, meaning your bets are derived from bonus balance then:

1. Any bet made from bonus balance, will have its winnings credited to the bonus balance.

2. Bets have max bet limitations when being placed from the bonus balance. The system will automatically increase the WR in proportion to your bet size if the max bet is crossed. While we will not invalidate your winnings, your WR will keep increasing until you reduce your bet size.

3. Other bonus conditions may be in affect while playing with bonus funds. Those conditions are only relevant to winnings made when a bet is paced from the bonus funds and in no way affect your real balance.

4. when the WR is completed, then the full bonus balance at 100% of its value (unless otherwise stated) will turn to real money.

At this point, when bonus amount is now in your real balance - refer to real money bet rules. There are no further conditions imposed to this balance. It is as if you deposited that sum.

*****************

I hope above helps

Igor

 

[Igor82]

IMPORTANT - GAME SPEED

Hey All!!

Great news! Our issue resonated with the powers that be and as such a fix was deployed this week that changes the way the balances are called with MGS QF providers.

In fact more things have been fixed across the QF network and our games now load with red bar instead of the green bar which you will notice to be true for other providers as the new deployment slowly rolls out.

from the front end we took note of what sparkz and a few others wrote and loaded the games on fresh new pages removing the memory load on older machines.

I think we did our outmost to hear you our and manage the issue and although it took over a week i think the results are overwhelming.

I'd like to invite the guys that tested the games initially to try again and see if the 30-min slowdowns still happen and if the games are still sticky.

please keep in mind we are STILL working on improving them even further and opened talks with MGS flash guys too. Every improvement we reach on here will resonate across QF network as is always the case with MGS teams and their efficient approach to things.

Over the weekend you'll also see responsible gambling changes based on this thread - i hope you like those too.

Let me know and please do ask for a free chip to try things out. Tonight I'll be rewarding the names from this thread whose usernames i already know

Igor

 

[homerbert]

One more freechip?)
Come on, first time i see casino who send me so lot freechips even without request.
Yesterday i foudn 20e NDB on my account, probably it was birthday freechip, but i did not get any email, so it was nice surprice Still no win, but playtime more important for me.
Thx bet-at.eu

 

[Igor82]

One more freechip?)
Come on, first time i see casino who send me so lot freechips even without request.
Yesterday i foudn 20e NDB on my account, probably it was birthday freechip, but i did not get any email, so it was nice surprice Still no win, but playtime more important for me.
Thx bet-at.eu

Lol - the 20 was probably part of the cashback from previous day deposit if you lost it, or a congratulations token if you won.

'Tis how we roll... lol what a corn-town line isn't it?

Seriously though, mini chip here and there doesn't hurt in the long run if its well thought of and I want players to know their experience is followed and rewarded accordingly.

Although the issues with the games did push us over the top on the rewarding of NDB's - but it had to be done. If something is wrong, fix it and compensate.

 

[aceking123]

hi just a update on my side , seems things are running alot smoother @ bet-at-eu nice job guys ! little lag at all , happy gaming at last !

 

[homerbert]

Igor, in achievements page in description typed this thing:

Average Bet = 10,000 wagered real funds / 4,000 rounds

Therefore, average real funds bet value is €0.25

I did not understand, why it is not 2.5 euro ??
Also, on this page typed that battlestar galactica and and the finer reels of life also can played for achievements, but in my account section ' my achievements' i see only IR and TS II .

 

[Igor82]

Igor, in achievements page in description typed this thing:

I did not understand, why it is not 2.5 euro ??
Also, on this page typed that battlestar galactica and and the finer reels of life also can played for achievements, but in my account section ' my achievements' i see only IR and TS II .

Idiot's guide to unchecked content. :/

I'll update tomorrow first thing, but here's the highlight:

1. Average bet SHOULD be 2.50 in that example as long as 10k wagered are real funds. Meaning:

- If you wagered 10k real funds over 4000 rounds - your AAB (average achievement bet) will be 2.50
- If you wagered 10k real funds over 4000 rounds AND another 10k bonus funds over another 4000 rounds, your AAB will be 10K (real voume) / 8K rounds (total number of rounds) = 1.25.

The other two games are coming as well as any other future achievement games - i'm having a bit of a feed problem with MG and fixing it soon. It's retro-creditable (is that even a word??) so when they come in, your balance will be automatically updated with your achievements.

Achievements page is having a major usability facelift - we just had the game issues to tackle first.

 

[Jasminebed]

Thank you Igor. That's a wonderfully clear explanation. In fact, I think you should have exactly that in FAQ under How do Bonuses Work.

Many of us online players are so used to rules being different when we have accepted a bonus, the concept that our cash balance is basically rule free is unusual.

 

[vinylweatherman]

Thank you Igor. That's a wonderfully clear explanation. In fact, I think you should have exactly that in FAQ under How do Bonuses Work.

Many of us online players are so used to rules being different when we have accepted a bonus, the concept that our cash balance is basically rule free is unusual.

It's SO unusual that many players will be looking for the catch, as often there is one. There doesn't seem to be in this case though, other than the automated way breaches of bet limits are dealt with by the system. It's at least far better than confiscating the whole lot for just one or two "mistakes" of over betting.

I have had another look at the games, and Lucky Darts needs to be considered for banning with bonus balance bets.

 

[Igor82]

It's SO unusual that many players will be looking for the catch, as often there is one. There doesn't seem to be in this case though, other than the automated way breaches of bet limits are dealt with by the system. It's at least far better than confiscating the whole lot for just one or two "mistakes" of over betting.

I have had another look at the games, and Lucky Darts needs to be considered for banning with bonus balance bets.

Your AWP knowledge overshadows mine in fact as I noted from our collusion discussions. I'd be very grateful if I could pick your mind on some game weights / exclusions over a pm?

 

[Jasminebed]

Lucky Darts does need to be restricted counting towards wagering during Bonus play. It has a mode where you can bet 1 unit and receive one unit every time, with the "won" unit going into the credits to play the bonus triggering mode, or they can be cashed back out to cash balance.

I wouldn't like to see it restricted from being able to play it while bonus funds are active, just that the weighting for the wagering is zero. The "genuine" player that was playing their own cash first might like to continue to try and hit the bonus round. If the play is allowed, then they can do so, they just can't meet wagering as outlined above.

 

[vinylweatherman]

Lucky Darts does need to be restricted counting towards wagering during Bonus play. It has a mode where you can bet 1 unit and receive one unit every time, with the "won" unit going into the credits to play the bonus triggering mode, or they can be cashed back out to cash balance.

I wouldn't like to see it restricted from being able to play it while bonus funds are active, just that the weighting for the wagering is zero. The "genuine" player that was playing their own cash first might like to continue to try and hit the bonus round. If the play is allowed, then they can do so, they just can't meet wagering as outlined above.

It's actually worse than that. Zero weighting will have no effect.

It does depend on how their systems work. Clearplay should be able to cope with the potential exploit, but the systems on a multi provider platform probably can't, and it may not even show up in an audit.

Unless the exploit can be caught by the system, it would be best to ban the game when placing bets from the bonus balance.

The other two games listed (one of which doesn't even exist there) have far less to offer the Advantage Player.

The issue with Lucky Darts is that the system may not "see" a balance in the game's Club meter, and thus erroneously nullify WR on a zero lobby balance that isn't really zero. All the player may have to do is log off and log back on again, and THEN play the Club game.