Baptism by Fire - success Bet-at.eu - giving it a try

[dionysus]

I did; same thing
changed games, works fine
lag though is pretty bad tonight
playable, just more lag than not...first 15 min were stellar, then got rough
having fun though

 

[chuchu59]

Igor sounds quite professional. Reminds me of Enzo when he was posting regularly.

 

[lotusch]

Oh, I'm really sorry - when I PM'd you I should have noted the NDB we issued to non funded customers (because of the mass award) we capped at max WD of 50. (some are at max WD25, some 50, some 250, up to a 1000 etc. depending on the player loyalty to date)

It's not the case with all NDB's - daily/weekly cashback's dont have conditions (as in full balance turns to real) - the "off the bat" NDB to try the casino does however. Should have pointed out the terms to you as I messaged, apologies again.

i'm glad you had a smooth experience.

Fair enough,thanks for explaining!

Mark.

 

[homerbert]

made deposit(choose slots bonus) - deposit does not come to acc. Daniel from live support help in 4 minutes, nice. Bonus i get was for table games, Daniel change it too(nice guy!). But now games a bit slow, and also look how i nice watch my freespins

 

[Igor82]

I did; same thing
changed games, works fine
lag though is pretty bad tonight
playable, just more lag than not...first 15 min were stellar, then got rough
having fun though

Guys, back in talks with MGS. We know that bets are getting resolved in under 20 milliseconds - the animation does seem slow across the board however. MGS support is on it - i will let you know how it goes. It would appear seeing other threads its almost normal for sites with increased use to go through this

Will keep you guys posted.

 

[Igor82]

I did; same thing
changed games, works fine
lag though is pretty bad tonight
playable, just more lag than not...first 15 min were stellar, then got rough
having fun though

Hi Dino,

Can you confirm for me if you have Qucik-spins enabled in your in-game options? If you switch that on, how long does the spin resolve? it should be resolved in about a second? (i'm trying to get as much info as possible to forward onto MGS)

Thank you!

Igor

 

[sparkz]

Wow,

Always had my moans at casinos but just had a live chat.... with Jorge...


For the 1st time since before Vegas Regal went ummm... rogue... iv had a smile in live support.

It may sound silly and perhaps is copied and pasted but the guy was asking how my afternoon was, rather than "hey... let me take your money from your wallet"

Rarely I post here to praise casinos but even if it was copied and pasted... its nice to hear... rather than me being some money bank and them wanting to have my wallet (like even big reputable casinos).

Actually feeling excited that I can experience MG games and always expect a smile and a bit of a laugh.


Anyone passing by because of hiccups at the start does need to give it another go (loving the achievement thing with IM, which I will be trying soon)

 

[dionysus]

Eventually gave up,and went to bed - games ran far too slow and became too frustrating. Another bummer about the slow-crawl spinning, is the balance would update before the spin, lol, taking a bit of fun out. For example: Breakway....balance shot up $100. I'm like what the, lol. The spin spun for a bout a $20 win, then did the cascade, and it was the 2nd spin that was the hit. While nice to see it, I already knew what I won from it before it (the 2nd spins) started.

Eventually, gave up, went to bed. Just too dang pokey. Graphics started skipping, took too long and I got bored and frustrated.

On the plus side, Igor's been patient and helpful and that's worth more than the initial start-up hiccups ...so hopefully all gets resolved soon.

 

[lotusch]

Igor,will my IR achievements be countable allthough I achieved them during my No Deposit Bonus?
Just to make sure as I really like the achievement reward system.

Will defo give this casino a go this weekend and do my 1st deposit.

 

[dionysus]

Hi Dino,

Can you confirm for me if you have Qucik-spins enabled in your in-game options? If you switch that on, how long does the spin resolve? it should be resolved in about a second? (i'm trying to get as much info as possible to forward onto MGS)

Thank you!

Igor

quickspin - ran it for thee spins. Worked fine. Most games did until about 2 min in playing.

 

[aceking123]

main issue ive found very slow reels happens to be around 5-7 seconds on average per spin got a few errors last night , kind of gave up & spent the remaining on roullete ( 55 seconds for 1 spin lmao ) as the slots were just to hard to play , not tried today ,but at least (bet at eu )are fully aware of the problems & are trying to get it sorted which is great i shall return for another test later tonight & update to see wether things are smooth & clearly running ) but many thx so far to igor & team whome are on it)

 

[vinny187666]

Thanks for all the help Igor, everything ran fine today. Best of luck with the baptism!

 

[aceking123]

little update im still finding it a little sticky in lobby not running to speed i have to wait a while the games are loading better than yesturday , animation is off abit slot speed its yet up to full speed , but much much better than yesturdays play . as there already on it shall see what happens around peak time as this is when its going to take proper affect )

 

[Igor82]

Igor,will my IR achievements be countable allthough I achieved them during my No Deposit Bonus?
Just to make sure as I really like the achievement reward system.

Will defo give this casino a go this weekend and do my 1st deposit.

lotuch id wait - I'm currently in the middle of a ping pong match between a lot of "chinese speaking" technicians trying to get to the bottom of things.

IR achievements - they will count but keep in mind that playing those games with bonus funds decreases your achievement bet value and in turn decreases your tier. Lower tier=lower rewards. If you want to maximise the achievement rewards i would suggest playing real money. Otherwise it's fine.

keep you guys in touch... aching for the games to run smooth.

 

[Igor82]

little update im still finding it a little sticky in lobby not running to speed i have to wait a while the games are loading better than yesturday , animation is off abit slot speed its yet up to full speed , but much much better than yesturdays play . as there already on it shall see what happens around peak time as this is when its going to take proper affect )

can you elaborate on the lobby? website homepage?

 

[aceking123]

can you elaborate on the lobby? website homepage?

home page when clicking a game theres a pause which seems sticky , then after abit it then goes into game )

 

[Igor82]

home page when clicking a game there's a pause which seems sticky , then after abit it then goes into game )

thats what i needed to know - any game related interactions are sticky. Thank you - working on it

 

[sparkz]

Perhaps a thing on "Bet Responsibly" page.


Option A (aside from deposit limits etc):

Self Exclude -


"Should you wish you (*Sparkz Edit "should you wish you" ???*... umm "to", not "you" shouldnt that read? I didnt typo... as I copied and pasted*) self-exclude yourself from the casino, you may do so by using the form below and entering the number of days you wish to self exclude."

and then:

Option B:

"Close Account -


To request the permanent closure of your BET-AT.EU Casino account kindly select the reason why on below in order to inform our support team of your request.

In your email state the reason for which you would like to close your account. Be informed that this action will not automatically close your account but will notify us of your request."



Theres no problems here. You are allowing CG's to instantly ban themselves. Just a thing. Under self exclude why not have "permanently", as well as the option of having them input specific days. Like atm for a CG... they put... 99999999999999999999999999999???

But then on option B "close account"... 1 of the reasons you can select is because of "Gambling problem"... but option B needs staff to check before closing it... so if you were a CG and had a gambling problem... wouldnt you select option A for instant closure and put in 99999999999999999 days?


Edit:

Im not trying to dig you guys down, like many I know you are a great casino... just ironing out a few spotted kinks

 

[Igor82]

Perhaps a thing on "Bet Responsibly" page.


Option A (aside from deposit limits etc):

Self Exclude -


"Should you wish you (*Sparkz Edit "should you wish you" ???*... umm "to", not "you" shouldnt that read? I didnt typo... as I copied and pasted*) self-exclude yourself from the casino, you may do so by using the form below and entering the number of days you wish to self exclude."

and then:

Option B:

"Close Account -


To request the permanent closure of your BET-AT.EU Casino account kindly select the reason why on below in order to inform our support team of your request.

In your email state the reason for which you would like to close your account. Be informed that this action will not automatically close your account but will notify us of your request."



Theres no problems here. You are allowing CG's to instantly ban themselves. Just a thing. Under self exclude why not have "permanently", as well as the option of having them input specific days. Like atm for a CG... they put... 99999999999999999999999999999???

But then on option B "close account"... 1 of the reasons you can select is because of "Gambling problem"... but option B needs staff to check before closing it... so if you were a CG and had a gambling problem... wouldnt you select option A for instant closure and put in 99999999999999999 days?


Edit:

Im not trying to dig you guys down, like many I know you are a great casino... just ironing out a few spotted kinks

agreed. we're working o nthe new my account layout and features - responsible gambling is one of them. Thanks sparkz

 

[Tirilej]

agreed. we're working o nthe new my account layout and features - responsible gambling is one of them. Thanks sparkz

Isn't it so that you need to have an email with the request written in case there are future problems?
That should remain.

I rather see you remove the option for them to chose amount of days in A. Better have a few selected options.

 

[Andy Walker]

Compulsive Gambling

The self-exclusion thing is a joke and window dressing. I know of people that have serious issues that will open an account when they have money using welcome bonuses etc. burn through their money, self-exclude only to try the same thing again elsewhere.

Unless there was a centralised database and some identification means unique to that person so stop them from going through their endless cycle of crash and burn (which seems almost impossible, the www please) then there isn’t really a lot a Casino can do. The trouble with a free society is responsibility and most don't want that taken away by a virtual barcode I would guess

 

[dionysus]

It isn't the casino's responsibility to 'cure' the gambler or make sure he doesn't play anywhere else - just that they personally don't contribute to the problem when told by the player they have issues. Like a bar cutting someone off. I won't serve you any more but I'm not following you through the city to make sure you don't drink anywhere else.

 

[Andy Walker]

It isn't the casino's responsibility to 'cure' the gambler or make sure he doesn't play anywhere else - just that they personally don't contribute to the problem when told by the player they have issues. Like a bar cutting someone off. I won't serve you any more but I'm not following you through the city to make sure you don't drink anywhere else.

I agree with you for the most part but if you take it to a social level where the bars in the city were close enough and the people in them drank at the same ones that the person with issues had then a warning system would be in place to say don't serve him he'll be in trouble later?

 

[dionysus]

You're assuming these casino guys are all close and keen to share. While some are professional and view others as peers, I'm sure there's as many which simply see anyone else as competition and are thrilled to line their pockets. Some just don't want someone's else's headaches.
Add to this the international scale - it's going to be virtually impossible to get everyone to work together.

 

[Slotaholic]

i gave it a go but the slots are unplayable now, lagging way to much.
Ill maybe give it a go when/if everything is up and running.

/slotaholic