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Baptism by Fire - success Bet-at.eu - giving it a try

Discussion in 'Online Casinos' started by Casinomeister, Jun 21, 2013.

    Jun 21, 2013
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Last edited: Jun 27, 2013
    10 people like this.
  2. Jun 21, 2013
  3. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Hello everyone!

    Thanks Bryan :) We are looking forward to the grilling and really appreciate the opportunity :)

    We will be monitoring the thread regularly for feedback.

    Just a small note to players on important titbits relevant to playing on www.bet-at.eu:

    Banking: Withdrawals cannot be reversed automatically. Flushing of funds is done almost instantly, up to a maximum of 4 hours. Reversal is possible via contacting CS and only before the funds are flushed to the processor. All usual payment methods are accepted.

    On that note, its important to mention KYC protocols: we use third party ID checkers so photo ID's are only accepted form of ID. We strongly encourage and reward early KYC, you will get a message from us at your first deposit asking for docs and we award bonuses for customers that don't mind sending those in. Reason being is that we do try to respect ASAP cash-outs however we do not cash out players without having docs in hand, which slows the withdrawals process down in cases where the customer isn't KYC'd.

    Bonuses: Bonus funds do not lock real money, bets and winnings of real monies are calculated separately so if you happen to find a bonus in your account as a daily cash-back it would not lock your money in, it's just a loyalty reward. As I mentioned, real money bets are free-for-all however, once bonus funds are being utilised, those (bonus) bets do carry their own bonus conditions so please read them beforehand. We do consider some types of play when using bonus funds advantage play so we have 4 basic rules outline what not to do with bonus funds which may cause annulling of the bonus balance. If a case happens where a bonus is invalidated deposit amounts are returned to players though.

    You will never see us use terms such as "in the spirit of the bonus" or "at our discretion" - the bonus rules are clear and transparent, meaning that if we do something (stupid) that ends in positive EV promotion, we'll own up to it, although we learned not to do that so I wouldn't expect it to happen :)

    Sign-up and first deposit bonuses do carry "max bet" parameters to ward off colluders and advantage play so please keep an eye out for those. That said, if you do not find an acquisition bonus that suits your requirements, we are able to instantly cater for tailored requests. Speak to the agents on chat and they'll facilitate any reasonable request.

    Promotions / Loyalty / etc: We created an automated promotional system, meaning all our promotions are pre-defined. Opting into a promo does not mean you need to wait until its end to reap the rewards, we show the progress of any active promotion and bonus in-game so you can see how much you have wagered, how much is left to wager and % progress toward cashing out the bonus funds. We feel that is quite a nifty feature for our customers.

    One important note is the RTP% bar in your account. Take a snap shot of those when having a particularly bad run or just come on chat. We aim to keep the player RTP% in a healthy bracket for most game sessions as long as they don't bet 50% of the bankroll per hand :) If you ask for a free chip we very rarely say no.

    Finally, for MGS lovers of ThunderstruckII, Immortal Romance and other "Achievement Games" we are the first to work with MGS to reward players for achieving in-game rewards. So far i know some of you msut have filled up half those paytalbes gold without much happening - now you can cash-out your efforts. Achievements section is a new promotional element we are working on so we will be rewarding cash rewards for played game combinations, game volumes etc.

    ... That's a really quick round up of things I'd like to point out. I'd really like to thank Bryan and the CAG team for giving us the opportunity to voice our product. I hope I covered most important bits and I'm looking forward to hearing the feedback :)

    I'm available for any and all questions and wouldn't mind a bit (or a lot) of scrutiny at all :) We'll be setting up a little welcome pack for the CM members to make the baptism process easier and more fun.

    Thank you all - I hope we did our job right by you.

    Igor
     
    21 people like this.
  4. Jun 21, 2013
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    let us know, and I'll be there ;)
     
    1 person likes this.
  6. Jun 21, 2013
  7. ilovejesus

    ilovejesus Experienced Member

    Occupation:
    goldsmith
    Location:
    GREAT BRITAIN
    hi

    best of luck igor :thumbsup:
     
    1 person likes this.
  8. Jun 21, 2013
  9. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    Nice to see Bet-at in the baptism section. Good luck :thumbsup:
     
  10. Jun 21, 2013
  11. peezo13

    peezo13 Experienced Member PABnonaccred

    Occupation:
    postie
    Location:
    Scotland
    Error 2 every few spins. Incredibly annoying
     
  12. Jun 21, 2013
  13. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Hi Peezo, were you experiencing this on "Fat lady sings"? I'm looking at your sessions at this moment and it seems that this game might be giving you some issues.

    Please send me game info so i can escalate this to microgaming - unfortunately Error's 0,1 and 2 are errors that are caused directly between the player and MGS servers. If you are experiencing an error on a game consistently i'll need to follow that up for you.

    Send me a PM with the info and i'll get that looked into asap.
     
    1 person likes this.
  14. Jun 21, 2013
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Looks like some very positive ideas!

    Can't wait.

    One thing concerns me....what is a "3rd party ID checker"? Seems odd, and I'm not sure I want some unrelated entity to have all my info, considering I'm probably not protected by a direct agreement between them and I.
     
    1 person likes this.
  16. Jun 21, 2013
  17. peezo13

    peezo13 Experienced Member PABnonaccred

    Occupation:
    postie
    Location:
    Scotland
    I never got any errors with Fat Lady Sings, it was just slow. I've been getting Error 2 on almost every other slot I've played e.g. dark knight, untamed series, tfrol etc

    Thanks
     
  18. Jun 21, 2013
  19. Igor82

    Igor82 Senior Member

    Location:
    Malta
    I cant discuss your gameplay here Peezo, out of respect for your own transactions. I'm looking at the sessions (length and rounds) and have some ideas why it may be intermittent. Can you please send an e-mail to This email is not visible to you. so i can involve MGS please?

    If you drop me a PM i can discuss this with you further.

    Thanks

    Igor
     
  20. Jun 21, 2013
  21. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Hey nifty, Thanks! :)

    3rd party doc checkers are fairly common, possibly not advertised. 192.com works on that premise but for addresses for example and they are used by pretty much every gaming operator out there. These businesses are tied into the various countries government databases with latest updates on changes in documentation layouts. So for example if an ID card or actions by a player raise concern, in such case parts of the scan are sent over, where the layout and the background watermark of a card is being offset against the date of issue.

    Even so, no personal information is in fact disseminated, as elements of passport numbers, driving licences etc. are serial in relevance to the origin and time of issue. Similary to the IIN number (first 6 digits) of a credit card, which are purely relevant to the bank and the country.

    So say a fraudster finds an ID card from 2004, changes some stuff around and is top notch photoshop artist masking it look as original as can be - parts of the serial numbers / date of issue & background watermarks wont match. That is something we cant possibly know, but these kind of service providers make their bread and butter on knowing :)

    Frankly no full information is ever carried over since name & other personal details bear no relevance to the end-result of authenticity.

    I hope above makes you feel a bit better :)
     
    4 people like this.
  22. Jun 21, 2013
  23. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    HI there

    Thankyou for the reply. Makes sense.

    I REALLY like some of your promotion and RTP ideas. Nice to see something unique and different...and considering just about every new casino opening up is using QF or Netent or both (or multi-provider platforms in general), you're going to need differentials to stand out from the ever-increasing crowd :)
     
    1 person likes this.
  24. Jun 21, 2013
  25. dougbet1

    dougbet1 Full Member PABnononaccred

    Occupation:
    Buyer
    Location:
    UK
    I've been trying to play this evening but keep getting server errors, lucky to get 2 - 3 mins of play before getting an 'error 2'. Have tried two different browsers with no luck.

    Can you confirm if you have other reported errors?
     
  26. Jun 21, 2013
  27. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    Same here. Takes a few minutes to log in then a few minutes to start a game and after a few spins you get error.
     
  28. Jun 21, 2013
  29. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    I was just coming here to post about this problem and see if any others had the same issue. Received an email saying I had £25 in my account so seeing as I have no money and an enormous amount of free time I jumped on TS2.

    Within 5 minutes I had the 'error 2' message 3 times, I did ask Jorge via the support chat if they had a download version (they don't), I continued playing and over the next 10-15 minutes I had the same error message 3 times.

    The spins take an age to complete too - even on quickspin settings, was like pulling teeth.
     
  30. Jun 21, 2013
  31. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
  32. Jun 21, 2013
  33. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I get error 2 codes all the time (various casinos)- and I havent set any limits
     
  34. Jun 21, 2013
  35. Takkaone

    Takkaone Experienced Member

    Occupation:
    logistics (strangely has VERY little to do with "l
    Location:
    somewhere surrounded by incompetence (geographic l
    also having these issues. additionally each slotspin takes 10+ seconds.... am really furious, having wasted my evening on this experience!

    day starts at 4am, and i probably will dream of having deposited and played at the good old 32red ;-)

    but at least support (jorge) is VERY friendly and seems as disappointed, as i am. site looks good, t&c´s read fair, forum-representative sounds to have "his shit together" ;-) i really want to give this casino a shot....
     
  36. Jun 21, 2013
  37. peezo13

    peezo13 Experienced Member PABnonaccred

    Occupation:
    postie
    Location:
    Scotland
    Having the same problems. Very very annoying! Wagered like £120 in a couple of hours :eek2:

    Just tried the mobile version..............same problem!
     
  38. Jun 21, 2013
  39. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Am I only one with one of the most fast internet connection and great computere specs who has problems at Bet-at-EU ?? very slow navigating and also slots very slow. Just had casino error as well :mad:

    Hope this is not normal but do want to say thank you for a £25 bonus received :thumbsup: Just frustrating can't play it :what:
     

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