Baptism by Fire - success Bet-at.eu - giving it a try

[dionysus]

I did; same thing
changed games, works fine
lag though is pretty bad tonight
playable, just more lag than not...first 15 min were stellar, then got rough
having fun though

 

[chuchu59]

Igor sounds quite professional. Reminds me of Enzo when he was posting regularly.

 

[lotusch]

Oh, I'm really sorry - when I PM'd you I should have noted the NDB we issued to non funded customers (because of the mass award) we capped at max WD of 50. (some are at max WD25, some 50, some 250, up to a 1000 etc. depending on the player loyalty to date)

It's not the case with all NDB's - daily/weekly cashback's dont have conditions (as in full balance turns to real) - the "off the bat" NDB to try the casino does however. Should have pointed out the terms to you as I messaged, apologies again.

i'm glad you had a smooth experience.

Fair enough,thanks for explaining!

Mark.

 

[homerbert]

made deposit(choose slots bonus) - deposit does not come to acc. Daniel from live support help in 4 minutes, nice. Bonus i get was for table games, Daniel change it too(nice guy!). But now games a bit slow, and also look how i nice watch my freespins

 

[Igor82]

I did; same thing
changed games, works fine
lag though is pretty bad tonight
playable, just more lag than not...first 15 min were stellar, then got rough
having fun though

Guys, back in talks with MGS. We know that bets are getting resolved in under 20 milliseconds - the animation does seem slow across the board however. MGS support is on it - i will let you know how it goes. It would appear seeing other threads its almost normal for sites with increased use to go through this

Will keep you guys posted.

 

[Igor82]

I did; same thing
changed games, works fine
lag though is pretty bad tonight
playable, just more lag than not...first 15 min were stellar, then got rough
having fun though

Hi Dino,

Can you confirm for me if you have Qucik-spins enabled in your in-game options? If you switch that on, how long does the spin resolve? it should be resolved in about a second? (i'm trying to get as much info as possible to forward onto MGS)

Thank you!

Igor

 

[sparkz]

Wow,

Always had my moans at casinos but just had a live chat.... with Jorge...


For the 1st time since before Vegas Regal went ummm... rogue... iv had a smile in live support.

It may sound silly and perhaps is copied and pasted but the guy was asking how my afternoon was, rather than "hey... let me take your money from your wallet"

Rarely I post here to praise casinos but even if it was copied and pasted... its nice to hear... rather than me being some money bank and them wanting to have my wallet (like even big reputable casinos).

Actually feeling excited that I can experience MG games and always expect a smile and a bit of a laugh.


Anyone passing by because of hiccups at the start does need to give it another go (loving the achievement thing with IM, which I will be trying soon)

 

[dionysus]

Eventually gave up,and went to bed - games ran far too slow and became too frustrating. Another bummer about the slow-crawl spinning, is the balance would update before the spin, lol, taking a bit of fun out. For example: Breakway....balance shot up $100. I'm like what the, lol. The spin spun for a bout a $20 win, then did the cascade, and it was the 2nd spin that was the hit. While nice to see it, I already knew what I won from it before it (the 2nd spins) started.

Eventually, gave up, went to bed. Just too dang pokey. Graphics started skipping, took too long and I got bored and frustrated.

On the plus side, Igor's been patient and helpful and that's worth more than the initial start-up hiccups ...so hopefully all gets resolved soon.

 

[lotusch]

Igor,will my IR achievements be countable allthough I achieved them during my No Deposit Bonus?
Just to make sure as I really like the achievement reward system.

Will defo give this casino a go this weekend and do my 1st deposit.

 

[dionysus]

Hi Dino,

Can you confirm for me if you have Qucik-spins enabled in your in-game options? If you switch that on, how long does the spin resolve? it should be resolved in about a second? (i'm trying to get as much info as possible to forward onto MGS)

Thank you!

Igor

quickspin - ran it for thee spins. Worked fine. Most games did until about 2 min in playing.

 

[aceking123]

main issue ive found very slow reels happens to be around 5-7 seconds on average per spin got a few errors last night , kind of gave up & spent the remaining on roullete ( 55 seconds for 1 spin lmao ) as the slots were just to hard to play , not tried today ,but at least (bet at eu )are fully aware of the problems & are trying to get it sorted which is great i shall return for another test later tonight & update to see wether things are smooth & clearly running ) but many thx so far to igor & team whome are on it)

 

[vinny187666]

Thanks for all the help Igor, everything ran fine today. Best of luck with the baptism!

 

[aceking123]

little update im still finding it a little sticky in lobby not running to speed i have to wait a while the games are loading better than yesturday , animation is off abit slot speed its yet up to full speed , but much much better than yesturdays play . as there already on it shall see what happens around peak time as this is when its going to take proper affect )

 

[Igor82]

Igor,will my IR achievements be countable allthough I achieved them during my No Deposit Bonus?
Just to make sure as I really like the achievement reward system.

Will defo give this casino a go this weekend and do my 1st deposit.

lotuch id wait - I'm currently in the middle of a ping pong match between a lot of "chinese speaking" technicians trying to get to the bottom of things.

IR achievements - they will count but keep in mind that playing those games with bonus funds decreases your achievement bet value and in turn decreases your tier. Lower tier=lower rewards. If you want to maximise the achievement rewards i would suggest playing real money. Otherwise it's fine.

keep you guys in touch... aching for the games to run smooth.

 

[Igor82]

little update im still finding it a little sticky in lobby not running to speed i have to wait a while the games are loading better than yesturday , animation is off abit slot speed its yet up to full speed , but much much better than yesturdays play . as there already on it shall see what happens around peak time as this is when its going to take proper affect )

can you elaborate on the lobby? website homepage?

 

[aceking123]

can you elaborate on the lobby? website homepage?

home page when clicking a game theres a pause which seems sticky , then after abit it then goes into game )

 

[Igor82]

home page when clicking a game there's a pause which seems sticky , then after abit it then goes into game )

thats what i needed to know - any game related interactions are sticky. Thank you - working on it

 

[sparkz]

Perhaps a thing on "Bet Responsibly" page.


Option A (aside from deposit limits etc):

Self Exclude -


"Should you wish you (*Sparkz Edit "should you wish you" ???*... umm "to", not "you" shouldnt that read? I didnt typo... as I copied and pasted*) self-exclude yourself from the casino, you may do so by using the form below and entering the number of days you wish to self exclude."

and then:

Option B:

"Close Account -


To request the permanent closure of your BET-AT.EU Casino account kindly select the reason why on below in order to inform our support team of your request.

In your email state the reason for which you would like to close your account. Be informed that this action will not automatically close your account but will notify us of your request."



Theres no problems here. You are allowing CG's to instantly ban themselves. Just a thing. Under self exclude why not have "permanently", as well as the option of having them input specific days. Like atm for a CG... they put... 99999999999999999999999999999???

But then on option B "close account"... 1 of the reasons you can select is because of "Gambling problem"... but option B needs staff to check before closing it... so if you were a CG and had a gambling problem... wouldnt you select option A for instant closure and put in 99999999999999999 days?


Edit:

Im not trying to dig you guys down, like many I know you are a great casino... just ironing out a few spotted kinks

 

[Igor82]

Perhaps a thing on "Bet Responsibly" page.


Option A (aside from deposit limits etc):

Self Exclude -


"Should you wish you (*Sparkz Edit "should you wish you" ???*... umm "to", not "you" shouldnt that read? I didnt typo... as I copied and pasted*) self-exclude yourself from the casino, you may do so by using the form below and entering the number of days you wish to self exclude."

and then:

Option B:

"Close Account -


To request the permanent closure of your BET-AT.EU Casino account kindly select the reason why on below in order to inform our support team of your request.

In your email state the reason for which you would like to close your account. Be informed that this action will not automatically close your account but will notify us of your request."



Theres no problems here. You are allowing CG's to instantly ban themselves. Just a thing. Under self exclude why not have "permanently", as well as the option of having them input specific days. Like atm for a CG... they put... 99999999999999999999999999999???

But then on option B "close account"... 1 of the reasons you can select is because of "Gambling problem"... but option B needs staff to check before closing it... so if you were a CG and had a gambling problem... wouldnt you select option A for instant closure and put in 99999999999999999 days?


Edit:

Im not trying to dig you guys down, like many I know you are a great casino... just ironing out a few spotted kinks

agreed. we're working o nthe new my account layout and features - responsible gambling is one of them. Thanks sparkz

 

[Tirilej]

agreed. we're working o nthe new my account layout and features - responsible gambling is one of them. Thanks sparkz

Isn't it so that you need to have an email with the request written in case there are future problems?
That should remain.

I rather see you remove the option for them to chose amount of days in A. Better have a few selected options.

 

[Andy Walker]

Compulsive Gambling

The self-exclusion thing is a joke and window dressing. I know of people that have serious issues that will open an account when they have money using welcome bonuses etc. burn through their money, self-exclude only to try the same thing again elsewhere.

Unless there was a centralised database and some identification means unique to that person so stop them from going through their endless cycle of crash and burn (which seems almost impossible, the www please) then there isn’t really a lot a Casino can do. The trouble with a free society is responsibility and most don't want that taken away by a virtual barcode I would guess

 

[dionysus]

It isn't the casino's responsibility to 'cure' the gambler or make sure he doesn't play anywhere else - just that they personally don't contribute to the problem when told by the player they have issues. Like a bar cutting someone off. I won't serve you any more but I'm not following you through the city to make sure you don't drink anywhere else.

 

[Andy Walker]

It isn't the casino's responsibility to 'cure' the gambler or make sure he doesn't play anywhere else - just that they personally don't contribute to the problem when told by the player they have issues. Like a bar cutting someone off. I won't serve you any more but I'm not following you through the city to make sure you don't drink anywhere else.

I agree with you for the most part but if you take it to a social level where the bars in the city were close enough and the people in them drank at the same ones that the person with issues had then a warning system would be in place to say don't serve him he'll be in trouble later?

 

[dionysus]

You're assuming these casino guys are all close and keen to share. While some are professional and view others as peers, I'm sure there's as many which simply see anyone else as competition and are thrilled to line their pockets. Some just don't want someone's else's headaches.
Add to this the international scale - it's going to be virtually impossible to get everyone to work together.

 

[Slotaholic]

i gave it a go but the slots are unplayable now, lagging way to much.
Ill maybe give it a go when/if everything is up and running.

/slotaholic

 

[Andy Walker]

It isn't the casino's responsibility to 'cure' the gambler or make sure he doesn't play anywhere else - just that they personally don't contribute to the problem when told by the player they have issues. Like a bar cutting someone off. I won't serve you any more but I'm not following you through the city to make sure you don't drink anywhere else.

I think we agree it's a problem that will never fully be resolved. I think what I meant is that with a tight network i.e. a casino under an umbrella group would be able to stop it, but in the grand scale it is unworkable, perhaps slightly different views on the way to agree it won't happen

 

[sparkz]

3 things here (Or maybe only 2 but.......)

Self exclude = Should be 100% complete, no matter what...Forever option. This should have intelligence. Such as doing the minimal to help a CG... blocking card/ewallet, registered address.

Self exclude 2 = as above... but with a time... 6 months to select.... 1 year even? that blacklists as above but for selected time.

Option 3 = "close account" = Close account indefinitely. Void off all mailing lists, promos, then if the player wants to reopen the account at any time.... contact support and good.


We then differentiate from the 2. I know on previous casinos, where I have said "thats enough, this casino aint great", the option has been self exclude = done for good or nothing... I'd rather move elsewhere thus self exclude would be the option especially with only misleading older terms at some casinos "if account is dormant for x amount of days, then you can be charged". No way do I want to forget I had account and then see im billed years later.

At the time it was a player can self exclude and thats it... in the sh!t, details given to other casinos to stop them playing or... they left account open and risked the term of dormant account = casinos can take money.

As Igor says, its good hes sorting the terms. When I thought I couldnt deposit because of the ID factor, I asked to close account... but was given a self exclude email... I'v learnt from before... Self exclude should be avoided unless you are a true CG with a problem.



There should just be a differentiation..... A) you dont want to play there anymore but want your account closed... or B) you have a gambling problem and need your account closed instantly to prevent the chasing losses or becoming worse in debt.

It is up to the gambler (if CG) to avoid any casino but again (not mentioning bet-at specifiaclly here cause as Igor says about the updates)... any general etiquette of a casino should be to blacklist the original details if CG exclusion is met... thus when trying to use the usual card or ebanking account, that should be blocked and refuse deposits.

I know these guys are good and will implement something like this, just originally it was unclear what was the better option for CG's (exclude for 999999999999 days instantly or exclude with "problem gambler" as option and have to wait for support to reply, thus more chances to deposit and lose)...


Where VWM when you need him.... hes an expert on that side of things :notworthy:notworthy


edit:

Final moan...

Maybe the instant chat bar is too close to login (on the right)... have clicked twice now by accident when trying to login, it instantly initiates support, maybe putting the popout menu on the left or underneath?

 

[sparkz]

You're assuming these casino guys are all close and keen to share. While some are professional and view others as peers, I'm sure there's as many which simply see anyone else as competition and are thrilled to line their pockets. Some just don't want someone's else's headaches.
Add to this the international scale - it's going to be virtually impossible to get everyone to work together.

I agree, it is difficult.

The thing as I say before with bet-at, it seems its more person to person orientated than most.

I'm hardly a high roller for instance (at current). In fact iv taken money off them, but with the aid of Igor and support, this has been pain free and never for 1 second have I been in doubt about getting any money.

This is what a lot of casinos lack. No good comms, no willingness to change. Many are right as far as they are concerned.

After research Bet-At are their own unique name. part of "bringit" affiliate group. I forget the LTD name of the company behind it, but its independent.

as you say.... why should they care about someone whos self excluded elsewhere?

But its all awareness. For example someone sends a bank statement for part of ID... they earn £400 a month (on the statement), but in 1 session blew £1000.... thats about awareness, clearly someone taking home that amount and blowing 1k in a few hours, surely cant be a gambler who gambles for a bit of fun.

We shall see how it pans out. I know in my old days of gambling id blow 2k in 1 sitting when I was on the big bucks. £25 a spin basically.... cant afford it now.... so if I started depositing £2k or stuff like that, then it should be clear im giving outside my living means.

Again we shall see, but we all know, until some system comes in place globally to exclude all CG's in 1 click... but what I wouldnt like is to be a CG, self exclude at any casino, sign up with same details and have them accept bets, until I cashout...... then just claim iv self excluded, void winnings and claim its my fault

 

[Andy Walker]

I agree, it is difficult.

The thing as I say before with bet-at, it seems its more person to person orientated than most.

I'm hardly a high roller for instance (at current). In fact iv taken money off them, but with the aid of Igor and support, this has been pain free and never for 1 second have I been in doubt about getting any money.

This is what a lot of casinos lack. No good comms, no willingness to change. Many are right as far as they are concerned.

After research Bet-At are their own unique name. part of "bringit" affiliate group. I forget the LTD name of the company behind it, but its independent.

as you say.... why should they care about someone whos self excluded elsewhere?

But its all awareness. For example someone sends a bank statement for part of ID... they earn £400 a month (on the statement), but in 1 session blew £1000.... thats about awareness, clearly someone taking home that amount and blowing 1k in a few hours, surely cant be a gambler who gambles for a bit of fun.

We shall see how it pans out. I know in my old days of gambling id blow 2k in 1 sitting when I was on the big bucks. £25 a spin basically.... cant afford it now.... so if I started depositing £2k or stuff like that, then it should be clear im giving outside my living means.

Again we shall see, but we all know, until some system comes in place globally to exclude all CG's in 1 click... but what I wouldnt like is to be a CG, self exclude at any casino, sign up with same details and have them accept bets, until I cashout...... then just claim iv self excluded, void winnings and claim its my fault

I agree with a lot of what you are trying to put across but it's like telling someone that goes to a fast food chain quite often that they should cut down on their happy meals, they are the customer and unless they break chairs and give grief to staff then the business versus morals issue cannot even be suggested at.

One could argue that a balanced diet is best for both parties in the long term, a balanced and steady release of calories (cash) but try this with a customer that has the cash (and the need for consumption) to buy what they want, human nature is to go for the fatty and sugary foods first (the big wins). Balance is great (we all strive for it) but sadly some can't do this and need help.

Trying to tell someone that their weekly / monthly wage would give a risk rating after normal expected bills were extracted was something that banks could not police to a great extent, they were and still are complicate to the problem.

I wouldn't expect a business that needs to pay staff and or shareholders to worry too much about morals. I know that the PG's could be helped but this opens a whole new can of worms to all other forms of monitoring and possible control on the way an elected body would choose fit to suggest and let's say tell us what's right.

 

[Jasminebed]

Bonus Wagering Met

Well, I never thought I'd get through the wagering on a $25 deposit. Game play was slow on almost everything, but I did have a little luck on a few games, and with $2600 in wagering, I need some! Most of my bets were $1 or more, started with Megadeath (which I do like a lot!) and ended up playing $4 bets after getting ahead a few bucks since the variance seemed pretty low. If you play the nudge, the betsize jumps from $.80 to $1.60 and then to $4.00, which was pretty hefty for my balance. Made a bet which used part bonus money and hit a bonus round, bonus funds increased, as did cash balance.

Played a long time (too long to be honest, for the number of bets made) at 91% of wagering met (I do LOVE this feature) I had a nice total balance of about $250.

Anxious to get through it, I went to one of my favourites, Reel Thunder, and just about lost it all, with barely a line win or three scatters. Desperate (and tired after about 7 hours of gaming) I upped my bet to $4.50 when I was down to about $30, and made a few modest wins, just to keep me playing. With under $25 left, I hit a nice win of over $300, followed almost immediately with another of around $170, and then $94 to leave me a balance of over $550! What a comeback, only around 5% of wagering left.

Moonshine actually played reasonably quickly, and I met the wagering.

Now I'm wondering if now that wagering is met, and no bonus is active, am I free to play progressives, tables, bets larger than $8? Qualify for the Achievement awards?

Anyone got the address to send docs to?

 

[dionysus]

[email protected]

 

[schnuggi]

welcome

I tried last weekend some slots - there are nice ones, I got fun and some cool winnings (unfortunatly no cash-out before fullfilling the wagerrequirements;-)))

cheers
schnuggi

 

[Igor82]

I tried last weekend some slots - there are nice ones, I got fun and some cool winnings (unfortunatly no cash-out before fullfilling the wagerrequirements;-)))

cheers
schnuggi

Hey schnuggi -

You can cash out before fulfilling WR but your bonus will be invalidated. If you hit big early on while using real money you don't need to wait for WR - drop the bonus balance and go home large Deposits don't get tied into the bonus.

 

[Igor82]

[email protected]

[email protected] is faster

 

[dionysus]

[email protected] is faster

my bad
that was where I set mine (was still quick though)

and d'oh...shoulda cashed out lol -hit this 14th spin in

 

[dionysus]

my bad
that was where I set mine (was still quick though)

and d'oh...shoulda cashed out lol -hit this 14th spin in

was a nice lil hit early in -didnt make WR, but gave me hope

 

[Igor82]

Well, I never thought I'd get through the wagering on a $25 deposit. Game play was slow on almost everything, but I did have a little luck on a few games, and with $2600 in wagering, I need some! Most of my bets were $1 or more, started with Megadeath (which I do like a lot!) and ended up playing $4 bets after getting ahead a few bucks since the variance seemed pretty low. If you play the nudge, the betsize jumps from $.80 to $1.60 and then to $4.00, which was pretty hefty for my balance. Made a bet which used part bonus money and hit a bonus round, bonus funds increased, as did cash balance.

Played a long time (too long to be honest, for the number of bets made) at 91% of wagering met (I do LOVE this feature) I had a nice total balance of about $250.

Anxious to get through it, I went to one of my favourites, Reel Thunder, and just about lost it all, with barely a line win or three scatters. Desperate (and tired after about 7 hours of gaming) I upped my bet to $4.50 when I was down to about $30, and made a few modest wins, just to keep me playing. With under $25 left, I hit a nice win of over $300, followed almost immediately with another of around $170, and then $94 to leave me a balance of over $550! What a comeback, only around 5% of wagering left.

Moonshine actually played reasonably quickly, and I met the wagering.

Now I'm wondering if now that wagering is met, and no bonus is active, am I free to play progressives, tables, bets larger than $8? Qualify for the Achievement awards?

Anyone got the address to send docs to?

Hey Jas

Really happy you hit lucky! We're still being haunted with game lag - really working on it. All these comments coming from different geo-regions and PM's with information really help get to the bottom of things.

Send your docs to [email protected] we'll push the WD straight away

Igor

 

[Igor82]

was a nice lil hit early in -didnt make WR, but gave me hope

Oh man lol

FROL and BG achievement's coming in soon

BTW - that's a screenshot for winagram promo - check out the T&C's we double the highest win.

 

[dionysus]

lol, my low rolling ass wouldnt make a biggest win
maybe biggest win/stake, but not if it's biggest win

 

[JuicyFruit]

I played last night with the lovely bonus Igor gifted to me (thank you Igor for sorting this out :notworthy )

I had fun and managed to make the £25 last quite a long time.

However....I found the games lagging quite badly at times, which unfortunately was a pain.

Once this has been resolved, I will be back!

 

[Igor82]

Self Exclusions vs Closing of Account

Hi All,

Cant quote all of your posts but i wanted to explain a bit about SE and closure.

Responsible gambling page is getting updated to be more efficient and slightly more clear in its terminology, however:

Self exclusions for a limited time generally mean: I don't want to play so don't entice me back but we can keep in touch on important things. Sometimes we give % of losses pushed out as a withdrawal for really bad runs for example and it gives us an option to communicate to the player on one to one basis.

Opting for self exclusion will kick you out there and then, and you wont be able to log in - check your account details, or any such thing and we cant let you in by law. However timed exclusions are easier to handle with the regulators and the communication with the player is less frowned upon. I'm not talking about fishing here, i'm talking about honest transparent communication on the basis of the experience.

We segregated the indefinite closure because that is a complete disconnection from the casino. "Don't bother me and don't communicate to me on anything". Gambling issues are a "forever exclusion" as well - we don't mess about with that.

That said - indefinite exclusion (account closure) happens frequently when a player simply had a bad run or got sub-par CS experience. I get copies of those requests directly and while I'll be including a message box to the director on there, for now its only way to get a handle on an angry customer that deserves to be helped and through who's experience our own process can be improved.

The process with the exclusion is to block game play and contact the customer for clarification. It gives us an option to salvage a relationship that can be salvaged and to ensure right systems are notified in case of gambling problems as to ensure complete disconnection form us.

As for centralised database - i agree its almost impossible to make one work. Works well in theory but the human nature can never allow something like that to perform as intended.

Ig

 

[Igor82]

lol, my low rolling ass wouldnt make a biggest win
maybe biggest win/stake, but not if it's biggest win

its biggest W/S - its would be a pretty wonky promotion to do it on the basis of biggest win only

 

[Igor82]

IMPORTANT QUESTION

Hi, whoever still keeps track of this thread and its 20 pages can you please help me with some more info:

Whoever played the casino on the PC and has a smart phone - can you try the games on mobile and let me know the game performances?

Ask and ill drop an NDB to try it out.

Many thanks!

Igor

 

[dionysus]

just tried on my phone..only had 3 cents in bonus $
sorry man

 

[Igor82]

just tried on my phone..only had 3 cents in bonus $
sorry man

check again

 

[dionysus]

spinning fine so far (avalon)

 

[dionysus]

BDBA running nice and smooth (faster than anything did in the casino when I played lol)

 

[dionysus]

Ok, summary:

Played the mobile app on the ipad and on the phone...games ran smooth no hiccups (and INCREDIBLY fast on the ipad ..I mean, better than casinos in general)

So, if you're a mobile player, I say thumbs up If you're depping and playing on the go, the mobile's good to go

 

[vinylweatherman]

3 things here (Or maybe only 2 but.......)

Self exclude = Should be 100% complete, no matter what...Forever option. This should have intelligence. Such as doing the minimal to help a CG... blocking card/ewallet, registered address.

Self exclude 2 = as above... but with a time... 6 months to select.... 1 year even? that blacklists as above but for selected time.

Option 3 = "close account" = Close account indefinitely. Void off all mailing lists, promos, then if the player wants to reopen the account at any time.... contact support and good.


We then differentiate from the 2. I know on previous casinos, where I have said "thats enough, this casino aint great", the option has been self exclude = done for good or nothing... I'd rather move elsewhere thus self exclude would be the option especially with only misleading older terms at some casinos "if account is dormant for x amount of days, then you can be charged". No way do I want to forget I had account and then see im billed years later.

At the time it was a player can self exclude and thats it... in the sh!t, details given to other casinos to stop them playing or... they left account open and risked the term of dormant account = casinos can take money.

As Igor says, its good hes sorting the terms. When I thought I couldnt deposit because of the ID factor, I asked to close account... but was given a self exclude email... I'v learnt from before... Self exclude should be avoided unless you are a true CG with a problem.



There should just be a differentiation..... A) you dont want to play there anymore but want your account closed... or B) you have a gambling problem and need your account closed instantly to prevent the chasing losses or becoming worse in debt.

It is up to the gambler (if CG) to avoid any casino but again (not mentioning bet-at specifiaclly here cause as Igor says about the updates)... any general etiquette of a casino should be to blacklist the original details if CG exclusion is met... thus when trying to use the usual card or ebanking account, that should be blocked and refuse deposits.

I know these guys are good and will implement something like this, just originally it was unclear what was the better option for CG's (exclude for 999999999999 days instantly or exclude with "problem gambler" as option and have to wait for support to reply, thus more chances to deposit and lose)...


Where VWM when you need him.... hes an expert on that side of things :notworthy:notworthy


edit:

Final moan...

Maybe the instant chat bar is too close to login (on the right)... have clicked twice now by accident when trying to login, it instantly initiates support, maybe putting the popout menu on the left or underneath?

Here

This fear that casinos will send you a bill for a dormant account is overrated. They can only take money from any balance you have left behind. If you are sensible, you will not leave anything behind where you have decided not to play for a prolonged period (other than sticky bonus funds, or the odd few pence). Once the balance is zero, no more money is billed. The whole thing is a mechanism for casinos to steadily zero a dormant account so that they no longer need to support it. Other casinos simply confiscate the balance after the account has been dormant for some time, but many will reinstate it if the player returns. Casinos licensed in Malta send the dormant account funds to the LGA if they are unable to contact the player. The LGA will then return them to the player if asked, but knowing their incompetence on other matters (such as policing their own regulations), one should not let things get this far.

Asking for account closures often seems to get players added to a "problem gambler" database if no specific reason other than this is given to the casino. I just let accounts go dormant, but they are emptied first so I can't lose money through dormancy fees.

 

[PaaskeDenmark]

How come you don't get any cash balance again after getting above the original bonus amount?? Not really happy about that. Also looking at suddenly achievement does not count despite i had some nice hits on IM Immortal Romance

I made £25 got £50 bonus. Went very low. Then got up to almost £75. But everything is now Bonus only.

I have not seen this at any microgaming casinos. When going above bonus should always be cash balance again.