Baptism by Fire - success Bet-at.eu - giving it a try

Ive been trying to deposit now for 6 hours but I keep getting server errors at different stages in the cashier.
The whole website seems to be running very slow.Im using IE is this the cause?

I dont think this has anything to do with the "error 2" faults as mentioned by others or has it?

Hi Geigssy, sorry you've had difficulties. If you read through the thread it's all linked to the same traffic overflow.

A note for you and all other players posting individual issues here: it is MUCH more effective to raise these issues to support than to raise them here. Even if you just come on chat - it may be a disconnected issue to this overall downtime (unlikely). Also, raising an issue via e-mail will allow us to forward it to the relevant department if there is need.

At this point in time we re-opened doors just to see how the traffic behaves. We are still pending some answers from MGS on a few things that seemed resolved, but in reality aren't, and the local servers have had upgrades overnight which will have its own kinks and difficulties. We have been forced to do this ad-hoc on a live environment due to the overflow of customers coming - and do it over the weekend which makes it hard to reach out to some third party providers relevant departments.

Tomorrow morning when its a full working day for every third party provider we have we can do things with more impact but for now the site is back on line and being monitored cautiously. Erros appeared across the board due to new connections to the databases etc. due to rapid hardware upgrade.

I'm sorry to say its really not a stable environment at the moment to enjoy your experience which is why we didn't officially send out anything to say we are back on-line and ready to take the brunt of the traffic.

PM me your username so I can ensure you are compensated for the poor deposit experience and to let you know when we are ready and all the new hardware is tested out well.

Thanks for understanding.
 
Hi Geigssy, sorry you've had difficulties. If you read through the thread it's all linked to the same traffic overflow.

A note for you and all other players posting individual issues here: it is MUCH more effective to raise these issues to support than to raise them here. Even if you just come on chat - it may be a disconnected issue to this overall downtime (unlikely). Also, raising an issue via e-mail will allow us to forward it to the relevant department if there is need.

At this point in time we re-opened doors just to see how the traffic behaves. We are still pending some answers from MGS on a few things that seemed resolved, but in reality aren't, and the local servers have had upgrades overnight which will have its own kinks and difficulties. We have been forced to do this ad-hoc on a live environment due to the overflow of customers coming - and do it over the weekend which makes it hard to reach out to some third party providers relevant departments.

Tomorrow morning when its a full working day for every third party provider we have we can do things with more impact but for now the site is back on line and being monitored cautiously. Erros appeared across the board due to new connections to the databases etc. due to rapid hardware upgrade.

I'm sorry to say its really not a stable environment at the moment to enjoy your experience which is why we didn't officially send out anything to say we are back on-line and ready to take the brunt of the traffic.

PM me your username so I can ensure you are compensated for the poor deposit experience and to let you know when we are ready and all the new hardware is tested out well.

Thanks for understanding.

i have been able to log in at last but when i am looking for a link to try the games out on demo before i deposit there isnt a option
 
I don't understand Greigssy. If you read back just a few posts you will see that the site is not up right now.
I'm sure they will let you know when it's back because I'm sure they want your money. :D
Just relax ;)

Admittedly I never read back on this thread and should have.

But the site has been up any time I logged in and I only registered today and never read all of this thread till afterwards so expected everything to be fine as I was being logged in.

Hi Geigssy, sorry you've had difficulties. If you read through the thread it's all linked to the same traffic overflow.

A note for you and all other players posting individual issues here: it is MUCH more effective to raise these issues to support than to raise them here. Even if you just come on chat - it may be a disconnected issue to this overall downtime (unlikely). Also, raising an issue via e-mail will allow us to forward it to the relevant department if there is need.

At this point in time we re-opened doors just to see how the traffic behaves. We are still pending some answers from MGS on a few things that seemed resolved, but in reality aren't, and the local servers have had upgrades overnight which will have its own kinks and difficulties. We have been forced to do this ad-hoc on a live environment due to the overflow of customers coming - and do it over the weekend which makes it hard to reach out to some third party providers relevant departments.

Tomorrow morning when its a full working day for every third party provider we have we can do things with more impact but for now the site is back on line and being monitored cautiously. Erros appeared across the board due to new connections to the databases etc. due to rapid hardware upgrade.

I'm sorry to say its really not a stable environment at the moment to enjoy your experience which is why we didn't officially send out anything to say we are back on-line and ready to take the brunt of the traffic.

PM me your username so I can ensure you are compensated for the poor deposit experience and to let you know when we are ready and all the new hardware is tested out well.

Thanks for understanding.

I appreciate the reply,Thanks:)

I have tried chat but I was getting no dialogue box,and my browser was freezing. So posted on the baptism of fire thread as I was having problems.
 
The old school rule with delivery content providers was once a certain bandwidth was reached either traffic was throttled or blocked, the new way that is provided by some is either the traffic over an agreed usage is monitored and adapted to but with a warning if the usage exceeds after a predetermined amount of time. Or it adapts and any agreed charges listed in a contract are billed after the fact.

Surprised this type of agreement for the later was not in place or at least discussed. Maybe something the casino could negotiate with the third party provider in the future, scaling is not that much of any issue these days and can have mutual benefits.
 
Ok finally got to sign up tonight, all vent smooth until on my last stage on Deposit, got the internal error there,
but my deposit vent through but my account still shows 0 :(
have mailed support about it.
 
Ok finally got to sign up tonight, all vent smooth until on my last stage on Deposit, got the internal error there,
but my deposit vent through but my account still shows 0 :(
have mailed support about it.

What method did you use to deposit? Let me take a look right now.
 
I'm seeing the screenshot you e-mailed - a call must have failed due to (read above) - still shaky. Increased the bonus % for you. Let me know if you experience issues.

Igor

And there it was :) cheers
starting to feel for you guys though hope it all goes to normal quick :)
 
And there it was :) cheers
starting to feel for you guys though hope it all goes to normal quick :)

pfff... you and me both. wife just gave me a stern look out the bedroom. I'm calling it a night.

Will be on here first thing in the morning. Any issues, please PM me.
 
Just a warning from anyone in the UK who is considering playing... Make sure you have photo ID before depositing a penny.

I was actually keen to play here, love MG games, had my card out ready to deposit a few £100.

Checked with support if my various documents could be used as ID (birth certificate, tax forms, wage slips, exception nhs certificate, bank cards, bank statement, DWP documents, photos I could of taken of myself holding them all) which with a lot of casinos are usually fine. It's common sense really. As I always say... Even the most sophisticated of fraudsters wouldnt have all those documents of mine, let alone be fine with taking a picture of them holding the documents.

Was told I needed ID, passport or driving licence. I have neither, never driven, never been overseas, government don't issue ID here.

Then was told about "Citizen card". Fair enough, its some card for anyone in the UK... but...

1) Im near enough 30, what other use would I have for this card?
2) I would have to get it verified because I currently have no "official ID" (Can be verified by a Teacher, Head of year, Certified solicitor, Social worker, Prison probation officer... I have none of those, the only thing I have is a dr but havent been for 10 years thus have no set DR who would sign it)
3) It takes weeks to arrive, pay them, print forms, have pictures taken, get it verified, send them back and wait until I get the card.... I wanted to gamble now... not in a few weeks.
4) Its £15.... not much but why should I pay it when 80% of casinos I play at will accept what I already have.

A shame really because I would of liked to deposit. I know photo ID is near enough essential to play online nowadays, but a lot of places use common sense to determine if what the player can provide is adequate enough, rather than sticking to a set of rules that prevents a lot of people receiving their winnings when it comes to cashing out
 
Just a warning from anyone in the UK who is considering playing... Make sure you have photo ID before depositing a penny.

I was actually keen to play here, love MG games, had my card out ready to deposit a few £100.

Checked with support if my various documents could be used as ID (birth certificate, tax forms, wage slips, exception nhs certificate, bank cards, bank statement, DWP documents, photos I could of taken of myself holding them all) which with a lot of casinos are usually fine. It's common sense really. As I always say... Even the most sophisticated of fraudsters wouldnt have all those documents of mine, let alone be fine with taking a picture of them holding the documents.

Was told I needed ID, passport or driving licence. I have neither, never driven, never been overseas, government don't issue ID here.

Then was told about "Citizen card". Fair enough, its some card for anyone in the UK... but...

1) Im near enough 30, what other use would I have for this card?
2) I would have to get it verified because I currently have no "official ID" (Can be verified by a Teacher, Head of year, Certified solicitor, Social worker, Prison probation officer... I have none of those, the only thing I have is a dr but havent been for 10 years thus have no set DR who would sign it)
3) It takes weeks to arrive, pay them, print forms, have pictures taken, get it verified, send them back and wait until I get the card.... I wanted to gamble now... not in a few weeks.
4) Its £15.... not much but why should I pay it when 80% of casinos I play at will accept what I already have.

A shame really because I would of liked to deposit. I know photo ID is near enough essential to play online nowadays, but a lot of places use common sense to determine if what the player can provide is adequate enough, rather than sticking to a set of rules that prevents a lot of people receiving their winnings when it comes to cashing out

Rules me out then....
 
Just a warning from anyone in the UK who is considering playing... Make sure you have photo ID before depositing a penny.

I was actually keen to play here, love MG games, had my card out ready to deposit a few £100.

Checked with support if my various documents could be used as ID (birth certificate, tax forms, wage slips, exception nhs certificate, bank cards, bank statement, DWP documents, photos I could of taken of myself holding them all) which with a lot of casinos are usually fine. It's common sense really. As I always say... Even the most sophisticated of fraudsters wouldnt have all those documents of mine, let alone be fine with taking a picture of them holding the documents.

Was told I needed ID, passport or driving licence. I have neither, never driven, never been overseas, government don't issue ID here.

Then was told about "Citizen card". Fair enough, its some card for anyone in the UK... but...

1) Im near enough 30, what other use would I have for this card?
2) I would have to get it verified because I currently have no "official ID" (Can be verified by a Teacher, Head of year, Certified solicitor, Social worker, Prison probation officer... I have none of those, the only thing I have is a dr but havent been for 10 years thus have no set DR who would sign it)
3) It takes weeks to arrive, pay them, print forms, have pictures taken, get it verified, send them back and wait until I get the card.... I wanted to gamble now... not in a few weeks.
4) Its £15.... not much but why should I pay it when 80% of casinos I play at will accept what I already have.

A shame really because I would of liked to deposit. I know photo ID is near enough essential to play online nowadays, but a lot of places use common sense to determine if what the player can provide is adequate enough, rather than sticking to a set of rules that prevents a lot of people receiving their winnings when it comes to cashing out

Hey sparkz, we4're one of the common sense ones :) Its necessary to generalise due to the overwhelming fraudsters around. Send in the proof of identity that's relevant to your name - i know in some countries photo ID's are not a pre-requisite and we take that into account. Send the proof of address and certified depositing paymetn method (copy of the credit card or a screenshot of e-wallet account page followed by a screenshot of your first transaction). We can deduce the rest.

Keep in mind that the usual rules apply: withdraw back to the depositing method until the deposit amount. Any winnings over that amount can go wherever you need them to go as long as you KYC that payment method.

I'll PM you with further details.

Igor
 
Just a head up :) running so fast and smooth now, that i couldnt lose my money fast enough :) looks like its all coming together
 
I sent docs yesterday, waiting for reply back as to whether theyre accepted before considering depping - I've had this headache recently (oddly, not even an auto-reply)

Hi Dino, we're catching up with the backlog (auto-response should have gone out from the ticketing system). Your docs seem fine, i know payments team are processing them expect an answer soon. Due otthe nature of the weekend each answer is getting personalised with an offer/comp so although its slowing things down I want to ensure we are dealing with each customer personally.

Be with you soon.
 
Update

Hi everyone,

The nightmare of a weekend seems to have died down. New hardware seems to be operating pretty well, MGS have replied asking to close the issue as it appears resolved from their end. I'm asking for few additional clarifications but we've been running smoothly since this morning’s last maintenance down time and the traffic hasn't dropped too far down. If anything I'm surprised at the eagerness of the folk given the amount of choice out there which frankly I appreciate :)

So what now?

For one, we are contacting everyone that deposited over the weekend to ensure real money comps are in place. We’ll be taking each case individually and crediting balance top-ups, awarding deposit matches and NDB’s. Also everyone that came in to play their initial NDB will be re-awarded with better terms (higher max withdrawal and lower wagering). We are designing a tailored welcome pack for all new signups over the weekend.

A note on Achievements: Due to breakdowns in the database when installing new hardware we received a few requests with (0) values. We’re back tracking the accomplished achievements and re-importing data from MGS on in-game rewards so we can reset the values and give the opportunity to request the cash-outs again. WE need MGS for this so I expect the fix to be applied tomorrow. Anyone that has requested an achievement over the weekend PM me so I push your case up the ladder and deal with it on individual basis.

I’m about to contact every one that has posted on this thread and get the compensation plan in place. Today will be “manage the damage” day so if you’d like to be proactive about it, please drop me a PM and I’ll act on it accordingly.

We will have 3 admins on here going forward:

Myself (Founder and Head of Casino) – profile page is: https://www.casinomeister.com/forums/members/
Karl (Casino Manager) – profile page is: https://www.casinomeister.com/forums/members/
Costa (Affiliate manager) – Profile page is: https://www.casinomeister.com/forums/members/

All three of us have full player control and the decision making capacity to deal with your issue ASAP on the most senior level. We are all very proactive about it as well :)

Again, apologies on the havoc over the weekend. Expect to be contacted and compensated accordingly and sincere thanks for the patience and support.

Igor
 
Great to see that everything seems to be working fine now. Maybe even I will...or I wait just a little longer :p

I saw the affiliate manager is called Constantine.
I hope it won't create any confusion between another Rep that's called Konstantinos. I reacted immediately but if we all are aware of it it might be okey:)
 
Based on the willingness the rep mentioned here to apply common sense, I went ahead and deposited.

Yesterday was kaos of course, had the free chip. Met about 60% of WR on the laggy games... But then bust out :/.

Anyway, today played better with next to no lag. 100 in and about 160 cashed out (paid no doubt when transactions have gone through on my statement and I can send copies). A nice fun session :D
 
.

I went in to early. Also experienced the terrible lag during the weekend but had high hopes after reading this thread today so deposited. The first spins went well but then came the lag and the last 100 spins were hopelessly slow :( A shame but I´m sure it will get better. I really like the wagering tracking and the game selection.
 
Based on the willingness the rep mentioned here to apply common sense, I went ahead and deposited.

Yesterday was kaos of course, had the free chip. Met about 60% of WR on the laggy games... But then bust out :/.

Anyway, today played better with next to no lag. 100 in and about 160 cashed out (paid no doubt when transactions have gone through on my statement and I can send copies). A nice fun session :D

PM me your username so i can organise the payment team accordingly. I know your W/D is being processed now. I just want to make sure they don't generalise the payment requirements.

EDITED: found you. expect an e-mail shortly.
 
I went in to early. Also experienced the terrible lag during the weekend but had high hopes after reading this thread today so deposited. The first spins went well but then came the lag and the last 100 spins were hopelessly slow :( A shame but I´m sure it will get better. I really like the wagering tracking and the game selection.

Hi Legend:D,

We're flying for other customers :confused: right about now... Can you PM me your username please? let me see what's up through game sessions and raise individual case with MGS.

Also dropping in another 25 NDB with better conditions - will PM the details.

Igor

EDIT: found you. Support will contact you shortly.
 
I've been trying to play this evening but keep getting server errors, lucky to get 2 - 3 mins of play before getting an 'error 2'. Have tried two different browsers with no luck.

Can you confirm if you have other reported errors?

Hi Doug,

Your username please? I want to get the comps sorted.
 

Users who are viewing this thread

Meister Ratings

Back
Top