3 things here (Or maybe only 2 but.......)
Self exclude = Should be 100% complete, no matter what...Forever option. This should have intelligence. Such as doing the minimal to help a CG... blocking card/ewallet, registered address.
Self exclude 2 = as above... but with a time... 6 months to select.... 1 year even? that blacklists as above but for selected time.
Option 3 = "close account" = Close account indefinitely. Void off all mailing lists, promos, then if the player wants to reopen the account at any time.... contact support and good.
We then differentiate from the 2. I know on previous casinos, where I have said "thats enough, this casino aint great", the option has been self exclude = done for good or nothing... I'd rather move elsewhere thus self exclude would be the option especially with only misleading older terms at some casinos "if account is dormant for x amount of days, then you can be charged". No way do I want to forget I had account and then see im billed years later.
At the time it was a player can self exclude and thats it... in the sh!t, details given to other casinos to stop them playing or... they left account open and risked the term of dormant account = casinos can take money.
As Igor says, its good hes sorting the terms. When I thought I couldnt deposit because of the ID factor, I asked to close account... but was given a self exclude email... I'v learnt from before... Self exclude should be avoided unless you are a true CG with a problem.
There should just be a differentiation..... A) you dont want to play there anymore but want your account closed... or B) you have a gambling problem and need your account closed instantly to prevent the chasing losses or becoming worse in debt.
It is up to the gambler (if CG) to avoid any casino but again (not mentioning bet-at specifiaclly here cause as Igor says about the updates)... any general etiquette of a casino should be to blacklist the original details if CG exclusion is met... thus when trying to use the usual card or ebanking account, that should be blocked and refuse deposits.
I know these guys are good and will implement something like this, just originally it was unclear what was the better option for CG's (exclude for 999999999999 days instantly or exclude with "problem gambler" as option and have to wait for support to reply, thus more chances to deposit and lose)...
Where VWM when you need him.... hes an expert on that side of things
:notworthy:notworthy
edit:
Final moan...
Maybe the instant chat bar is too close to login (on the right)... have clicked twice now by accident when trying to login, it instantly initiates support, maybe putting the popout menu on the left or underneath?