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Question Being asked extensive details from slotboss

Discussion in 'Slots Discussion' started by rogertb, Sep 14, 2015.

    Sep 14, 2015
  1. rogertb

    rogertb Full Member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Hi chaps, I made a small win with slotboss and I made a withdrawal ... I have now received an email asking for loads of details ... I have NEVER been asked for any of this from any other provider ... what gives please ... her's a paste of the amount of detail they are after:

    Please provide all of the following information so that we can process your withdrawal request:

    A photocopy, scan or photograph of your passport or drivers licence to verify your date of birth

    A photocopy, scan or photograph of the entire front of all cards you have registered and used on your account. Please show just the name, last 4 digits and expiry date, the preceding numbers can be obscured. If the card is not in your name then we also require written authorisation from the card holder confirming that they are happy for the card to be used.

    A photocopy, scan or photograph of a utility bill or statement dated within the last 3 months showing your address and date clearly

    In the absence of a driving licence or passport, we would accept a nhs health card as proof of name, address and date of birth.

    If you are withdrawing via bank transfer (BACS), a screen shot, or photocopy, scan or photograph of your bank statement relating to the account that you are withdrawing to. Any confidential transaction and balance information can be obscured, showing just your name, account number and sort code.
     
  2. Sep 14, 2015
  3. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Seems like a pretty standard KYC check.
    Most, if not all reputable casino's would ask for the same
     
    2 people like this.
  4. Sep 14, 2015
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Absolutely standard and normal, nothing to worry about.

    ADVICE: Scan the front/back of your photo DL, depositing card (use paint to hide the digits 7-12 of the 16-digit number plus the 3-digit security code) and a power bill or cable bill. Put them in a 'docs' folder and update the bill every 12 weeks. Label the folder 'KYC' and then you have them to hand. You WILL be asked for them again and again by different casinos.
     
    2 people like this.
  6. Sep 14, 2015
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I agree - looks like standard requirements for most casinos. I have sent in this info dozens of times!

    I'm not endorsing this particular casino though - I don't know anything about them, except there is a MASSIVE thread about them here on the forum: http://www.casinomeister.com/forums/showthread.php?t=61643

    KK
     
  8. Sep 14, 2015
  9. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    These are all default requirements that pretty much all casinos require. Scrolling through the list I was waiting to see one weird demand but they're all legit. I'd be more worried if the casino didn't ask these exact prerequisites :confused:
     
    1 person likes this.
  10. Sep 14, 2015
  11. rogertb

    rogertb Full Member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    I have NEVER EVER been asked these questions before in over 3 years of slots play with more than a dozen sites !
     
  12. Sep 14, 2015
  13. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    then u have been extremely lucky as i have always been asked the same info for my 1st withdrawal from any casino, its standard and also a bit nice of the casino to accept nhs card as proof of id, most casinos insist on photo id
     
  14. Sep 14, 2015
  15. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    id is cool

    the top notch iq casinos insist on driving license and reject passport and id ;-)))
     
    Last edited: Sep 14, 2015
  16. Sep 14, 2015
  17. rogertb

    rogertb Full Member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    I reiterate over the lsat SVERAL years and playing on as far as I can remember 32 red, ladbrokes, coral, 888, betfair, bgo I have never ever ever been asked for id ... I deposit through a bank debit or credit card or throug paypal .... never been asked for this stuff !
     
  18. Sep 15, 2015
  19. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    All the sites you mentioned above can and occasionally do ask for the id you were asked for. The reasons they have not asked you are they are all UK casinos and betting sites. All those sites mentioned above should verify the player automatically on signing up so no need to ever ask for id to be sent. I also have never been asked for if from any of them either.

    But if you play most sites that are not UK bookies sites and the big UK casinos you will be asked for them. Not sure where exactly slotboss is bases and how their procedures work. But take all the other big popular casinos on here like GUTS BETAT MRGREEN CASINOLUCK etc. they will all ask all players for the ID you mentioned and ive had to supply ID to them as well.

    By law casinos have to ask for KYC from all players. Like I said the UK bookies don't normally ask UK players for documents as the player is verified through bank , address, electoral roles etc. automatically on sign up.
     
  20. Sep 15, 2015
  21. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    yeah exactly so slotboss is actually being co-operative by offering another alternative which is really easy as anyone claiming Working tax credits automatically receives a NHS card
     
  22. Sep 15, 2015
  23. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    I know it is scary to think about sending your personal information.

    I remember I was not that happy when I was asked first time.

    You will get used to it soon, if you have plan to keep playing online. And as long as it is a reputable casino, your information is very safe with them. I think most of casinos destroy the files you send after they finish the verification.
     
  24. Sep 15, 2015
  25. rogertb

    rogertb Full Member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Thanks for the reassurance chaps ... good of you all to take the time.
     
  26. Sep 15, 2015
  27. Billy18

    Billy18 Full Member

    Occupation:
    Taxi Driver
    Location:
    Sunderland
    They've definitely upped their game recently, haven't noticed any lag in play for ages now. Also have blueprint games now, I've had some (mostly!) good experiences with Genie Jackpots recently.

    Unfortunately Rogertb, it's just standard procedure to send in a whole load of documents. Congrats on your win though!
     
    1 person likes this.
  28. Sep 16, 2015
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is because the norm for UK players at the big names is electronic checks, so the player does not realise they are being verified. It looks extensive and intrusive because they are being helpful and going into detail regarding the requirements, rather than a curt "copy of ID, utility bill, and cards".

    However, the fact that all the big names have managed with electronic checks, and this one is still using the "old school" industry methods suggests cost cutting as the electronic checks cost casinos money, whereas asking players for documentation is free for the casino (it might not be free for the player).

    They say they will accept an "NHS health card", but this has not been issued for DECADES, a money saving exercise by government. They should have a UK licence, but are probably not overly familiar with Britain as they seem to think an NHS card will suffice for their KYC. I doubt it because it won't show the verification information they want, and if available, would be decades old, probably something from one's childhood.
     
    1 person likes this.

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