bad casino titan

[bsilva028]

im with a problem in casino titan
i have made there a deposit of $30 with 300% bonus, ok.
before i depoiste i ask by by the time to withdrawal and by the waggering requirements
before i make the deposite the answer was theres no max cash out, the wagger is 25x deposite + bonus and the withdrawl takes 24-48h (neteller)
i made after complete the wagerign requiremets a withdraw of $1000, and it was dclined because i play in 2 progressive slots? and how about the more than $5000 that i bet in other slots (not progressive) when the wagering requirements was $3000? ($30 + 300% = $120 *25 = 3000) then the live support (2nd time) told that waggering requirements was 99x, afterall who was speaking true?
the lve chat that i speaked in the 1st time or the otheres i speak in 2nd time?
AND THE MONEY WAS REMOVED FROM MY ACCOUNT WITHOUT PAY ME ANY WINNINGS SO BE CAREFULL

 

[Deeplay]

Well sorry but quite clear in there terms

2. Please note that Baccarat, Craps, Roulette, Sic Bo, War, Bingo, Caribbean Stud, Caribbean Draw, Let Them Ride, Caribbean Holdem Poker, Texas Hold’em Bonus Poker, 3 Card Rummy, Perfect Pairs, Red Dog, Tri-Card Poker, all Video Poker and all Progressive games are excluded from the coupon play through unless otherwise stated.

Also for the 99 times play through its also in the terms for Portugal

9. Players from the following countries must stake at least 99 times the value of their bonus prior to cashing in: Finland, Norway, Poland, Portugal, Thailand, Greece, China, Denmark, Hungary, Romania, Bulgaria and Turkey. Please note that due to ongoing promotion abuse, players from these countries are not eligible to participate in any free bonus.

Always read the terms if taking a bonus and then if you dont agree with them dont deposit. Not nice to loose your winnings but ... its in the terms. So nothing you can do. Casino has the right to withhold the withdraw.

 

[maphesto]

Hi!

Casino Titan are accredited here and I advice you to contact their rep here!

Send him a private message about your situation. Give him a couple of days, it's probably vacation time..
The rule about progressive slots are often used by casinos on bonuses with no max cashout.

I wish you luck!

EDIT: I see now that the rule is pretty clear. I still advice you to contact the rep.

 

[Tengil]

So I guess that you asked support about the wagering? Did you have your account registered at that time already? Just asking because if they knew you were from Portugal they should have told you about the term nr 9.

 

[bsilva028]

account

the account was created at a a few months ago
to ask the wagering 1st i read the "coupon details" informations and there was
25X
then
i asked the live chat and they tell me the same thing 25X
in the progressive games i playd a very very low amount with 0,00$ of winnings
i won in the random slots a jackpot of $3000 and i bet more then $5000 in random slots

Well sorry but quite clear in there terms

2. Please note that Baccarat, Craps, Roulette, Sic Bo, War, Bingo, Caribbean Stud, Caribbean Draw, Let Them Ride, Caribbean Holdem Poker, Texas Hold’em Bonus Poker, 3 Card Rummy, Perfect Pairs, Red Dog, Tri-Card Poker, all Video Poker and all Progressive games are excluded from the coupon play through unless otherwise stated.

Also for the 99 times play through its also in the terms for Portugal

9. Players from the following countries must stake at least 99 times the value of their bonus prior to cashing in: Finland, Norway, Poland, Portugal, Thailand, Greece, China, Denmark, Hungary, Romania, Bulgaria and Turkey. Please note that due to ongoing promotion abuse, players from these countries are not eligible to participate in any free bonus.

Always read the terms if taking a bonus and then if you dont agree with them dont deposit. Not nice to loose your winnings but ... its in the terms. So nothing you can do. Casino has the right to withhold the withdraw.

 

[bsilva028]

contact

i have already sent a private message to paul titan im waiting by the answer

So I guess that you asked support about the wagering? Did you have your account registered at that time already? Just asking because if they knew you were from Portugal they should have told you about the term nr 9.

Hi!

Casino Titan are accredited here and I advice you to contact their rep here!

Send him a private message about your situation. Give him a couple of days, it's probably vacation time..
The rule about progressive slots are often used by casinos on bonuses with no max cashout.

I wish you luck!

EDIT: I see now that the rule is pretty clear. I still advice you to contact the rep.

 

[Deeplay]

the account was created at a a few months ago
to ask the wagering 1st i read the "coupon details" informations and there was
25X
then
i asked the live chat and they tell me the same thing 25X
in the progressive games i playd a very very low amount with 0,00$ of winnings
i won in the random slots a jackpot of $3000 and i bet more then $5000 in random slots

Well dont know about the wagering requirments - if you kept the chat logs and they told you 25x you might have somthing on that score. But as for excluded games I dont think it makes a difference if you bet 1 cents on a none allowed game, they will still use this to void winnings if they want. Not a nice feeling I know, but thats why I always read the terms if I take a bonus. And if I dont like the terms - then I dont take the bonus. Good luck with it though.

 

[winbig]

does casino titan need a spanking??? LOL that's the first thing that came to mind when I read the title.......I'm sorry, it's Pina's fault.

But anyways, I agree that if you have a log of the chat, then titan doesn't have a case in regards to the 99x WR, but, you did break the T&C by playing a progressive slot. If you played the progressives AFTER you met the WR, then they don't have a case in that sense, either.

Keep us updated.

 

[chuchu59]

I am not sure about the term on coupon playthrough either. Could it not be interpreted as playing on some games does not count towards playthrough instead of them being restricted games whilst the bonus is in force.

 

[debzy]

I'd like to add to this because a similar thing happened to me at Casino Titan. I did play the progressives because I stupidly didn't read the terms and conditions. However, in my case, I never touched the bonus money. I hit before I used it and never looked back. I only wanted to cash out $300 and since my total before and after I played the progressives was basically the same I thought they would look at it and give me my withdrawal. I told them I never touched the bonus money but was ignored. The terms state:
5. Any wagers made are deducted from the Cash Account first. Should there be no cash available; the wager is deducted from the Bonus Account. Funds in the Bonus Account are only played if there are insufficient credits in the Cash Account.

What is your take on this? I think I have a valid reason and have written to the VIP Manager about it but it seems to me that it I never used it and they remove it prior to withdrawal AND I made the playthrough that it's like the bonus didn't exist. I'm just curious what others think.

debzy

 

[jelsmith]

I'd like to add to this because a similar thing happened to me at Casino Titan. I did play the progressives because I stupidly didn't read the terms and conditions. However, in my case, I never touched the bonus money. I hit before I used it and never looked back. I only wanted to cash out $300 and since my total before and after I played the progressives was basically the same I thought they would look at it and give me my withdrawal. I told them I never touched the bonus money but was ignored. The terms state:
5. Any wagers made are deducted from the Cash Account first. Should there be no cash available; the wager is deducted from the Bonus Account. Funds in the Bonus Account are only played if there are insufficient credits in the Cash Account.

What is your take on this? I think I have a valid reason and have written to the VIP Manager about it but it seems to me that it I never used it and they remove it prior to withdrawal AND I made the playthrough that it's like the bonus didn't exist. I'm just curious what others think.

debzy

I totally see your point.....but they will say "once its accepted and sitting there" it counts....

 

[HadEnouth]

Solutions to these kind of problems is simple " DONT TAKE THE TRAP (BONUS)"

I strongly feel casinos are abusing players with such stupid rules on bonuses.

You would never see a casino say to a player if he lost his money, You broke our T&C , We can't accept your deposit, Here's your money back.

As far as i am concerned, If a casino accepts a wager, Then they are legally bind to honour the winnings of that wager. Remember players, Casino's T&C can't overwrite the LAW.

These Bonuses rules are unfair and set up to trap players. I still don't understand why anyone takes a bonus or even calls them a bonus when in reality they are nothing of the sort. How can a casino be justified to ask a player to stake 99x a bonus and your deposit too. All a CON, A SCAM. That is something that organised criminals would do.

 

[debzy]

I agree - I won't be taking bonuses there any more, that's for sure...maybe none anywhere. If I hadn't taken the bonus, I'd have withdrawn over $800...still waiting to hear from them but I suspect the answer will be "too bad"...

An interesting thing to note is how many bonuses they are giving out now. It used to be one or two a week and now it's every day and they are bigger. I suspect they aren't doing as well as they once were, hence the new bonuses and the tighter ts and cs. I'm not knocking Casino Titan - they have always been really good to me and I think they are a great casino. I may just go look at other casinos now...

 

[trade]

I disagree with terms being clear...

Well sorry but quite clear in there terms

2. Please note that Baccarat, Craps, Roulette, Sic Bo, War, Bingo, Caribbean Stud, Caribbean Draw, Let Them Ride, Caribbean Holdem Poker, Texas Hold’em Bonus Poker, 3 Card Rummy, Perfect Pairs, Red Dog, Tri-Card Poker, all Video Poker and all Progressive games are excluded from the coupon play through unless otherwise stated.

Always read the terms if taking a bonus and then if you dont agree with them dont deposit. Not nice to loose your winnings but ... its in the terms. So nothing you can do. Casino has the right to withhold the withdraw.

I don't see how the above bolded term means you cannot play progressives. The way I read that is they do not count towards playthrough i.e. it does not say that those stated games are disallowed from play. If that is the intention of the terms, they are far from clear in my opinion.

 

[KasinoKing]

What is your take on this? I think I have a valid reason and have written to the VIP Manager about it but it seems to me that it I never used it and they remove it prior to withdrawal AND I made the playthrough that it's like the bonus didn't exist. I'm just curious what others think.

debzy

I think you have no case at all.
Once you accept a bonus you accept ALL the terms.
Whether you won with the first $1 or the last $1 in your account you are still playing under the terms of the bonus.

KK

 

[same_old]

I'm Sorry Debzy but the others are right, you deposited using a bonus- right at that point you are bound by there terms and conditions.

To TRADE- If they say excluded and you do go onto play these games they state "dont count towards playthrough"-Let's say you are correct in what your saying.

You go and play on of the progressives and win on it???? what then the casinno said not to play this game but you did and won money on it and then went over to an allowed game and wagered more using the money you won from the disallowed game?. You can see the point cant you.


Guy's this is another classic case of not clearly reading the terms and conditions. The guy who started this thread who is from Portugal,C'mon mate what casino now days doesnt have the 99X wagering requirement for your Country- not many I can tell you and Id say you were possibly aware of this.

Just because the email stated 25X wagering the Banned countries supersede this and again I think you would have known that.

It's a gamble just to gamble online nowdays so make sure you dot your i's and cross your t's becuase anything minor will cause an issue.

You can thank the bonus hunters abusers for the way it is and I can assure you it wont change anytime soon.

 

[Rusty]

I don't see how the above bolded term means you cannot play progressives. The way I read that is they do not count towards playthrough i.e. it does not say that those stated games are disallowed from play. If that is the intention of the terms, they are far from clear in my opinion.

I was going to post the exact same thing.
And there is certainly nothing about forfeiting your balance.
At the very least based on those T&C's you should have had the $1000 returned to your account to complete the wR.
If there is another Term somewhere that states a withdrawal request before WR is complete will result in your balance being confiscated then they should not be accredited IMO though I do not think that having this term excludes them from accreditation here.
The nearest is this,
Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations

I think a fair outcome would be for your $1000 to be returned to your account so you have a chance to complete the WR.

By the way 99times WR is pathetic anyway and though the Casino reserves the right to offer such bonuses I find the practice of listing specific countries for obscene playthrough amounts pretty unsavoury. Better they just bonus ban certain countries or exclude them from their Casino altogether.

Good luck.

 

[Rusty]

I'm Sorry Debzy but the others are right, you deposited using a bonus- right at that point you are bound by there terms and conditions.

To TRADE- If they say excluded and you do go onto play these games they state "dont count towards playthrough"-Let's say you are correct in what your saying.

You go and play on of the progressives and win on it???? what then the casinno said not to play this game but you did and won money on it and then went over to an allowed game and wagered more using the money you won from the disallowed game?. You can see the point cant you.


Guy's this is another classic case of not clearly reading the terms and conditions. The guy who started this thread who is from Portugal,C'mon mate what casino now days doesnt have the 99X wagering requirement for your Country- not many I can tell you and Id say you were possibly aware of this.

Just because the email stated 25X wagering the Banned countries supersede this and again I think you would have known that.

It's a gamble just to gamble online nowdays so make sure you dot your i's and cross your t's becuase anything minor will cause an issue.

You can thank the bonus hunters abusers for the way it is and I can assure you it wont change anytime soon.

This is the problem though, it is ambiguous - "excluded from the coupon playthrough"
It does not state,
"The following games are excluded when a bonus coupon is in play and the wager requirement has not been met.All funds will be confiscated upon any cashout request if this term is broken and any of the following games wagered upon."

Then there would be little or no argument except that it is perhaps a predatory or rogue term.

 

[Tengil]

Actually the whole term is like this:

2. Please note that Baccarat, Craps, Roulette, Sic Bo, War, Bingo, Caribbean Stud, Caribbean Draw, Let Them Ride, Caribbean Holdem Poker, Texas Hold’em Bonus Poker, 3 Card Rummy, Perfect Pairs, Red Dog, Tri-Card Poker, all Video Poker and all Progressive games are excluded from the coupon play through unless otherwise stated. The Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on excluded games before the wagering on allowed games is completed fully. Please note that Pai-Gow Poker and Blackjack will count 5% towards the wagering requirement.

So yes, they can and will void the winnings if excluded games are played.

 

[takethemoney]

Predatory terms from an accredited casino.

I have not played there since last year. After about 25 deposits I finally won something. I logged in the other day, considering depositing with them again and saw that I was bonus banned. Heck with them.

 

[silcnlayc]

HadEnouth: Solutions to these kind of problems is simple " DONT TAKE THE TRAP (BONUS)"

My thoughts exactly after reading post after post of players complaing about winnings being confiscated for broken terms and conditions.....no wonder the casinos have gone to the other side with caution...these players are what makes online gambling the pits anymore..Casinos trying to protect themselves from so many trying to cheat the system...Makes real players life a bit hard in this environment IMO...

I feel that a player that abuses a bonus should be banned, period. No if's ands or but's about it..because if they try it once you know they will keep trying it till the gets one through...where I am reading that this has happened..

I also see many new members coming here to complain and they are not new players but seasoned players

bsilva028
: the account was created at a a few months ago

trying to get around the T&C's crying foul when they get caught trying to cheat the casino then claim innocence...

The same old rantings are getting really old....just stop taking bonuses thinking you can ignore the rules..and coming here trying to make them pay up knowing you are in the wrong as so many of you already know that you are.
.

 

[takethemoney]

I can kind of understand what's happened here with the progressive issue. Go through the casino and try and find any Real Series Video Slots that do not have a progressive jackpot. The problem is the casino is very vague when it comes to this term. If they meant a network progressive like Jackpot Cleopatra's Gold, Aztec Millions or the like, they need to spell that out. Yet, when I joined there the bonus coupon said I could play slots, yet excludes progressive. I remember going to live chat and being told that did not apply to RSVS's, just the network progressives. The fact they don't clarify this and then want to hold the player accountable for it is both predatory and roguish, IMO.

The casino has the ability to tie a coupon to the network jackpot machines to make them unplayable while the playthrough has not been made yet. BetPhoenix does just this. When going to play a network jackpot machine, it will not spin and gives you an error message. Secondly, the terms say that play on these will not count toward the wagering requirment, not that your winnings will be confiscated. Sorry, but based on what I know and the way this place operates, I have to side with the player here. They are setting people up to fail. I repeat, that is rogue behavior coming from an accredited casino.

 

[silcnlayc]

They are setting people up to fail. I repeat, that is rogue behavior coming from an accredited casino.

Not at all IMO...Since this is such an old issue (bonus taking) why would anyone take one at all anymore? So the player is aware of many of these issues...but yet they want to go ahead and take one to chance it?? I call that real gambling...


Just stop taking bonuses if you do not feel the need to read the rules....it really is that simple ...making it hard would be to take the bonus, read the rules...get it in writing ..etc etc...then play..but who wants to do all that..?

It is easier to come here and complain and hope someone will step up to the plate and help them get their monies that they won against the rules...

Bonus issues are not new..so being ignorant of it is not a valid complaint anymore...
.

 

[Tengil]

I can kind of understand what's happened here with the progressive issue. Go through the casino and try and find any Real Series Video Slots that do not have a progressive jackpot. The problem is the casino is very vague when it comes to this term. If they meant a network progressive like Jackpot Cleopatra's Gold, Aztec Millions or the like, they need to spell that out. Yet, when I joined there the bonus coupon said I could play slots, yet excludes progressive. I remember going to live chat and being told that did not apply to RSVS's, just the network progressives. The fact they don't clarify this and then want to hold the player accountable for it is both predatory and roguish, IMO.

The casino has the ability to tie a coupon to the network jackpot machines to make them unplayable while the playthrough has not been made yet. BetPhoenix does just this. When going to play a network jackpot machine, it will not spin and gives you an error message. Secondly, the terms say that play on these will not count toward the wagering requirment, not that your winnings will be confiscated. Sorry, but based on what I know and the way this place operates, I have to side with the player here. They are setting people up to fail. I repeat, that is rogue behavior coming from an accredited casino.

Interesting, then one can assume that you can make the same to table games and video pokers etc. Kudos to BetPhoenix, maybe one should make a deposit there just to show that there are players who appreciate the casino being proactive in avoiding issues like the OPs.

 

[takethemoney]

Interesting, then one can assume that you can make the same to table games and video pokers etc. Kudos to BetPhoenix, maybe one should make a deposit there just to show that there are players who appreciate the casino being proactive in avoiding issues like the OPs.

I just played at BetPhoenix on a coupon and trust me, you cannot play a network progressive while your coupon is still active. The game will not play.

That's where I get my beliefs of what is fair and what is rogue trapping of a player. Look at the difference in the way BetPhoenix and Titan handle this issue. IMO BetPhoenix seems like a much better casino and much fairer in their terms.