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AllBritishCasino - Bonus Bans - Rubbish service

Discussion in 'Online Casino Bonuses' started by colinsunderland, Jun 4, 2017.

    Jun 4, 2017
  1. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    So I was bonus banned from these around 6 months ago, but it was overturned as I had only ever used 1 bonus out of dozens of deposits.

    Last night decided to deposit for the 50% weekend bonus. Deposited - no bonus, support told me it was because I was bonus banned.

    Now bear in mind the previous weekend I got an email offering me a bonus (which I didn't take, and there have been no bonuses taken since then or deposits) and the promotion was showing when I was logged in my account, so theres no way I could have possibly known about the ban.

    So I asked for a refund and was refused. Had to play the money through once. Which I did and lost.

    What a joke these are. Not going to bother sending Ryan a PM as the last time I did this it took over 3 months to get a reply and had to get Jan involved before he bothered, so just going to leave this little rant here, and warn others to be careful, and if you want a bonus with this group, then make sure you contact live chat every time before you deposit as they seem to just randomly bonus ban you.
     
  2. Jun 4, 2017
  3. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Absolute crap mate

    50% bonus that you was offerd and to be shown, yet denied?

    I am getting sick and tired of hearing the same story's from different casino's and doing nothing about this, time after time the (sorry email sent by mistake) this offer is not for you, you already took the offer,

    I can understand if an email being sent and its a blatant mistake but its getting beyond a point where it's gone past that stage.

    I think a thread should be started to name and shame such casino that constant repeat this shambles

    Besides they should honor such offer

    Edit to this: Also you will also notice alot of the time a Rep will come on and apologies and state it should nether of happen and you should of been offer the bonus :confused: again complete rubbish as a week later the same thing happens


    We will talk to live help and honor such offer ? Pull the offer one
     
    Last edited: Jun 4, 2017
  4. Jun 4, 2017
  5. L&L-Jan

    L&L-Jan Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    I'm really sorry and I think it's strange this had happened. Shouldn't be the way of course!
    Mate, please sent me your username by PM and I'll sort it accordingly.

    Kr. Jan
     
  6. Jun 4, 2017
  7. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    I wonder if it's just the fact this was posted on casinomeister that it's been dealt with correctly?..
    the average joe public player wouldn't have a hope in hell.
    And spintee sir I agree.
     
  8. Jun 4, 2017
  9. L&L-Jan

    L&L-Jan Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    hi Playford,

    No thats no the case, while looking at the players account support is overseeing information. Im not sure what the bug is there, which we will find out tomorrow, but I remember this specific customer and I've personally unbanned the customer. So bacically he should have received the offer as promised. That's the reason why I was straight forward with the solution for this particular problem.

    Kr.

    Jan
     
  10. Jun 5, 2017
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Of interest, how does a customer who hardly ever takes bonuses even when offered ends up getting banned in the first place?


    These tend to be the players casinos really want to attract and retain because they play irrespective of whether or not a decent bonus is offered.
     
  12. Jun 7, 2017
  13. ricky

    ricky Experienced Member

    Occupation:
    banking
    Location:
    london
    DO NOT SEND YOUR SPAM MAIL IF YOU ARE NOT 100% SURE THAT YOU HAVE UNBANNED THE PLAYER!!!,

    Ideally a phonecall or a personalised non spam email from customer services

    There are plenty of casinos that offer far better promotions then sucky allbritishcasino ones, maybe you should take a look at Williamhill casino once in a while

    Or better yet play your Damn slots or pay people to improve your T&C so less "abusers" take money off you and more "sincere" gamblers take bonuses
     
  14. Jun 7, 2017
  15. mcgameboy

    mcgameboy Screenieholic & Essayist mm2

    Occupation:
    Casual Stocktaker (Inventory Counter)
    Location:
    Belfast
    I guess I should be glad I never got my account at All British fully verified due to having no passport or drivers licence. Because I would be pretty pissed off if I were to be on the receiving end of a bullshit stunt like that described by the OP.

    Baiting and goalpost shifting tactics like that are pure BS and totally out of line, especially from a CM accredited casino.
     
  16. Jun 7, 2017
  17. L&L-Jan

    L&L-Jan Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hi all,

    Thanks for the feedback, the problem occured was triggered to a small technical issue which has been resolved.
    OP can confirm.

    Kr.
     
  18. Jun 8, 2017
  19. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Jan has sorted this out, explained what the problem was and shouldn't happen again.

    Also gave me a £20 bonus as an apology, which I met wagering and have withdrew £350 from, so big :thumbsup: for that :) (assuming it doesn't mean i get a bonus ban of course :D)
     
  20. Jun 8, 2017
  21. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Guarenteed a Bonus ban within days.
     
  22. Jun 8, 2017
  23. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Any one else getting a lack of emails from the site? I get like 1 every few months, I do mind you get a reminder if I depo about the weekend free spins

    @Colin, yep that bonus bandage will be tightly wrapped around you now mate :~) well done on the win
     
  24. Jun 13, 2017
  25. dusky

    dusky Experienced Member

    Occupation:
    Programmer
    Location:
    England
    I do get the emails but they go into Spam, don't think I've ever had one not in spam so I would check that.
     
  26. Jun 13, 2017
  27. L&L-Jan

    L&L-Jan Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Ow yes, bonus ban applied again :)

    Ok so far the joke.

    For the people who receive our emails in their spam, could you please PM me your email address so I can give it a closer look? That would be very much appreciated.

    Kr. Jan
     
  28. Jun 13, 2017
  29. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Forgot all about this place until this thread popped up again,

    Not seen an email from these guys regardless of which folder it goes to in well over a year.
     
  30. Jun 13, 2017
  31. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    You read my mind lol

    Was just about to say I get nothing in-box or junk, There must be some other folder I missed all this time :confused:
     
  32. Jun 21, 2017
  33. RyanABC

    RyanABC Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    HI colinsunderland,

    Apologies for not picking this up originally, I was on leave. Thank you to Jan for picking this up in my absence.

    I believe that Jan has addressed most of your concerns regarding the bonus ban and email being sent. Hope this was a satisfactory outcome for yourself.

    I just wanted to personally pass on my apologies for not responding to the PM that you mention in your original post. I saw the message at the time you sent it, but was in the middle of some pressing tasks and I unfortunately never returned to give you the answer you deserve. For this I apologise. Usually I like to be on top of such matter and pride myself on beign a responsive rep. Apologies once again.

    Further more, I am glad Jan gave you the goodwill bonus and that you managed to turn that into a profit, happy days!

    Ryan
     
  34. Jun 21, 2017
  35. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Thanks for replying. Don't know if you want a quick look at my account, but I deposited Saturday and didn't get the free spins for the deposit or the sunday free spins, support added them, but they didn't add automatically, so not sure if theres still a problem on the account?
     
  36. Jun 21, 2017
  37. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    @Ryan also made a small depo Sunday, does that mean the weekend spins go on next week?
     
  38. Jun 21, 2017
  39. ricky

    ricky Experienced Member

    Occupation:
    banking
    Location:
    london
    Why are you bonus banning genuine players (not abusers/"fraudsters")in 2017?/???????????????????

    Why dont you just stop sending out promo offers/adjust your website so those at a lower VIP level see bonuses suited for their VIP level

    EDIT: ie start all players at VIP 5, if they take too many bonuses VIP4 ...if they also always bust out early into wagering then VIP 3....if they are abusers then VIP 2.... Also put a bonuses available to you so when people log in they can see bonuses available to them... Any site wide promotions could have a minimum VIP level

    Ie when they increase in VIP level you send them better bonuses...but if they take too much bonuses then lower their VIP level

    EDIT: Bonus to deposit ratio really shouldnt matter....what should matter is average wager per bonus recieved, ie you cant put someone who average wagers £10,000+ per £100 bonus to someone who only wagers £500-£1000 per £100 bonus


    Anyone who deposits with L&L brand casino remember they cant even pay for programmers /database developers...
     
    Last edited: Jun 21, 2017

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