colinsunderland
RIP Colin
- Joined
- Jan 28, 2016
- Location
- uk
So I was bonus banned from these around 6 months ago, but it was overturned as I had only ever used 1 bonus out of dozens of deposits.
Last night decided to deposit for the 50% weekend bonus. Deposited - no bonus, support told me it was because I was bonus banned.
Now bear in mind the previous weekend I got an email offering me a bonus (which I didn't take, and there have been no bonuses taken since then or deposits) and the promotion was showing when I was logged in my account, so theres no way I could have possibly known about the ban.
So I asked for a refund and was refused. Had to play the money through once. Which I did and lost.
What a joke these are. Not going to bother sending Ryan a PM as the last time I did this it took over 3 months to get a reply and had to get Jan involved before he bothered, so just going to leave this little rant here, and warn others to be careful, and if you want a bonus with this group, then make sure you contact live chat every time before you deposit as they seem to just randomly bonus ban you.
Last night decided to deposit for the 50% weekend bonus. Deposited - no bonus, support told me it was because I was bonus banned.
Now bear in mind the previous weekend I got an email offering me a bonus (which I didn't take, and there have been no bonuses taken since then or deposits) and the promotion was showing when I was logged in my account, so theres no way I could have possibly known about the ban.
So I asked for a refund and was refused. Had to play the money through once. Which I did and lost.
What a joke these are. Not going to bother sending Ryan a PM as the last time I did this it took over 3 months to get a reply and had to get Jan involved before he bothered, so just going to leave this little rant here, and warn others to be careful, and if you want a bonus with this group, then make sure you contact live chat every time before you deposit as they seem to just randomly bonus ban you.