Wazbee Casino Confiscated €919 in Legit Winnings After Bonus — Looking for Opinions

[Svitex]

Hi everyone,


I recently had a really frustrating experience with Wazbee Casino and wanted to share it here to see what others think — and maybe prevent someone else from falling into the same situation.

What happened:​

• I got 20 free spins from Wazbee (no deposit required).
• I won a small amount, completed the wagering, and got €50, which was the maximum allowed from the bonus (as per their terms).
• That €50 was clearly marked as real money and withdrawable in my account.
• I decided to play on instead of withdrawing, and turned that €50 into €969 through normal gameplay with no bonus active.
• When I tried to withdraw, Wazbee only paid out €50 and confiscated the other €919, claiming the €50 cap still applied.

The problem:​

Nowhere in their terms does it say:

• The cap still applies after you've completed wagering
• That further winnings made with real money are forfeited
• That you must withdraw immediately to “unlock” your winnings

Their support told me the cap applies “once or multiple times” — but that's not written anywhere, and their T&Cs only mention the initial €50 cap.


I’ve filed a complaint with Casino Guru and the Curaçao Gaming Control Board, but wanted to hear what this community thinks.


Would love to know:

• Have you seen this happen before?
• Do you think they’re in the wrong?
• Is this common at other casinos too?

Thanks in advance — and be careful if you’re playing with no-deposit bonuses there.

 

[L&L-Jan]

The cap still applies after you've completed wagering

correct normal practice for a free bee. It also states clearly in their terms:

" For a No Deposit Bonus in the form of Free Spins (FS), the maximum amount that can be won is €50 or any other currency equivalent"

You should be happy you won 50 that they allow you to withdraw.

 

[paul7388]

Yes it's common.

The free spins without deposit come with a max withdrawable of 50 euro.

Doesn't matter how much you have after wagering as the cap is all you will get. It's a no deposit bonus and like most casinos they have a max amount that can be won from them. And no point continuing to play as all winnings there after are tied to the original free spins until you either lose it all or withdraw max allowed.

I know people go but it's all cash so shouldn't make a difference whether you withdraw or not as wagering is complete and the casino is acting dodgy.

They seem to miss the point that it all comes from the free spins. Without them you wouldn't have the money to play on and keep winning.

Like I said its completely normal. Most casinos have a max withdrawal from free bonuses. And nothing you can do as they won't pay more than the 50 you won.

 

[Svitex]

correct normal practice for a free bee. It also states clearly in their terms:

" For a No Deposit Bonus in the form of Free Spins (FS), the maximum amount that can be won is €50 or any other currency equivalent"

You should be happy you won 50 that they allow you to withdraw.

Thanks for your input, but I think there's been a misunderstanding of what actually happened.

I fully accept that the €50 cap applies to the free spins bonus. I don’t dispute that at all — and I never asked for more than that from the bonus itself.

What I am contesting is that:

• I met all wagering requirements
• The €50 cap was already enforced
• I chose to play on with that €50, which by then was real, withdrawable money
• I then turned that into over €900 through regular play, with no bonus active
• Wazbee confiscated those later winnings, citing the bonus again — after the bonus was already cleared

Their own terms do not say:

• That any future winnings are capped
• That the €50 cap is applied twice
• Or that the balance remains "bonus-restricted" after it's converted

So while you're right that €50 is the cap from the bonus, this wasn’t bonus money anymore. It was real money, earned post-bonus. That’s the part they’re not explaining, and that’s why I believe this is unfair and misleading.

 

[L&L-Jan]

been a misunderstanding

There is nt, it seems you try to bend the situation to your favor.

The term:
" For a No Deposit Bonus in the form of Free Spins (FS), the maximum amount that can be won is €50 or any other currency equivalent"

States if you get a free bee with no deposit required in the form of free spins your max withdrawal is 50. That's it.

 

[CasinoNinja]

There is nt, it seems you try to bend the situation to your favor.

The term:
" For a No Deposit Bonus in the form of Free Spins (FS), the maximum amount that can be won is €50 or any other currency equivalent"

States if you get a free bee with no deposit required in the form of free spins your max withdrawal is 50. That's it.

But what difference does it make if he would withdraw and redposit this as cash and win the same amount for a casino? Surely it's actually cheaper as you won't have to pay processing fees.

 

[L&L-Jan]

ut what difference does it make if he would withdraw and redposit this as cash and win the same amount for a casino? Surely it's actually cheaper as you won't have to pay processing fees.

But than its his money, processing fees is part of the service you provide, so that's what you have to deal with when people player with their own money.

He didnt play with his own money.

 

[Svitex]

But than its his money, processing fees is part of the service you provide, so that's what you have to deal with when people player with their own money.

He didnt play with his own money.

If the casino wants to treat real money as still under bonus terms, they need to disclose that in the rules.
The idea that “you didn’t play with your own money” after it was marked as real cash is not consistent with how responsible casinos define bonus conversion.

 

[L&L-Jan]

If the casino wants to treat real money as still under bonus terms,

what was the origin of the real money?

 

[Svitex]

what was the origin of the real money?

The origin was bonus money. But the moment the cap was applied, the bonus was fulfilled, and the €50 became real, unrestricted funds (per their own system and UI), that origin no longer justifies seizing future winnings.

If casinos want to tie future wins to bonus origin even after cap and conversion, they must say so.

Wazbee didn’t. That’s the issue.

 

[L&L-Jan]

The origin was bonus money.

There you go, so origin is no deposit free spins and as stated by the terms your max withdrawal is 50.

The casino is not lying, you're just trying to bend the terms to your favour but the terms are very clear.

 

[Svitex]

There you go, so origin is no deposit free spins and as stated by the terms your max withdrawal is 50.

The casino is not lying, you're just trying to bend the terms to your favour but the terms are very clear.

If the casino wanted to say:

> “Winnings from real-money gameplay after bonus fulfillment are still subject to the original cap unless withdrawn immediately,”

…then that needs to be written in the bonus terms. It is not.

Many casinos do write that kind of clause explicitly. Wazbee didn’t — and that’s the entire issue.

This isn't about "bending" the rules — it's about enforcing undisclosed ones.

A player can’t comply with a rule that’s never disclosed.

 

[L&L-Jan]

> “Winnings from real-money gameplay after bonus fulfillment are still subject to the original cap unless withdrawn immediately,”

No there is litterly no need for them to clarify any IF and THEN after you completed the wagering requirements of an original free bee.

The terms are clear: You get no deposit fs, max win is 50. That's it. Not more not less.

Your origin is funds is their free spins bonus which is subject to terms.

And to be fair, for a curacao licensed casino I think their terms are fair and clear.

 

[Svitex]

No there is litterly no need for them to clarify any IF and THEN after you completed the wagering requirements of an original free bee.

The terms are clear: You get no deposit fs, max win is 50. That's it. Not more not less.

Your origin is funds is their free spins bonus which is subject to terms.

And to be fair, for a curacao licensed casino I think their terms are fair and clear.

I’ve already shared my full timeline and logic earlier in the thread, so I’ll leave it at that.
I appreciate the discussion — even if we disagree

 

[L&L-Jan]

I appreciate the discussion — even if we disagree

its not really a discussion i just try to help you to understand why they are right.

 

[CasinoNinja]

But than its his money, processing fees is part of the service you provide, so that's what you have to deal with when people player with their own money.

He didnt play with his own money.

What about deposit bonuses? Would you say they would immediately have to withdraw the funds when completed there too? Why isn't there a system in place to auto withdraw or restrict people from playing further if this is the case after wagering?

 

[CasinoNinja]

But than its his money, processing fees is part of the service you provide, so that's what you have to deal with when people player with their own money.

He didnt play with his own money.

What about deposit bonuses? Would you say they would immediately have to withdraw the funds when completed there too? Why isn't there a system in place to auto withdraw or restrict people from playing further if this is the

No there is litterly no need for them to clarify any IF and THEN after you completed the wagering requirements of an original free bee.

The terms are clear: You get no deposit fs, max win is 50. That's it. Not more not less.

Your origin is funds is their free spins bonus which is subject to terms.

And to be fair, for a curacao licensed casino I think their terms are fair and clear.

I would say it's clear that you would get max 50 euro while wagering, lots of casino automatically remove any surplus winnings after wagering to reflect this.

 

[L&L-Jan]

What about deposit bonuses?

max cashout on a deposit bonus should be a red flag imo, dont take those.

 

[Deanna]

A lot of casinos will instantly deduct all winnings over and above the $50 as soon as you complete the wagering requirement. The only way I've ever not had that happen is if I was under the $50 when I hit the wagering requirement, then started winning. At which point you can play as long as you want but you'll still only get the $50. I won't play any bonus for anything less than at least a $500 max cashout and that's even rare for me to do. I just don't like bonus terms. One reason I love Uptown Aces is if I lose, every Monday I get 25% of all my deposits from Thursday through Sunday and there is a wagering requirement but no max cashout. I'll do a no max cashout bonus all day long

 

[TheAddict]

I'd say it's a slightly grey area.
I haven't read the terms, but if it says "max win from no deposit bonus or FS is £50" and this is apparently so clear, why then do some casinos decide to write that particular term, which apparently holds the same meaning, as "max withdrawal from FS is £50" .
The fact they do this at some places, to make it clear as day and remove any confusion, suggests to me that those casinos also do not feel that "max win from free spins is 50" is actually being clear enough.

Sucks, regardless.

 

[L&L-Jan]

I'd say it's a slightly grey area.
I haven't read the terms, but if it says "max win from no deposit bonus or FS is £50" and this is apparently so clear, why then do some casinos decide to write that particular term, which apparently holds the same meaning, as "max withdrawal from FS is £50" .
The fact they do this at some places, to make it clear as day and remove any confusion, suggests to me that those casinos also do not feel that "max win from free spins is 50" is actually being clear enough.

Sucks, regardless.

True, my term might be a bit more understandable:

4. Registered players who have never deposited before activating bonus spins or a no deposit bonus and want to withdraw winnings gained by these bonus Spins are able to withdraw a maximum amount of £100. Any balance exceeding this amount will be removed from the account.

But on the opposite note, I really dont feel like investing development time in order to make it even more user friendly about balance cuts etc. It's the one who takes the offer to understand the terms, if not clear ask support imo.

I do such offers too and a few weeks back one wagered all with a balance of 468gbp. He withdrew and got 100gbp. Explained all those details in a 5 star trustpilot review, because he understood the terms and was happy with the 100gbp.

 

[dunover]

Here we go again - this discussion comes up a lot lately.

Yes, when the winnings turn to cash and the cap is actioned the post-wagering max is applied, then your 50 is withdrawable cash.

As people point out, you then need to go through the charade of withdrawing it then redepositing the same money to remove the win caps.

It seems bizarre to the players but it provides separation of transaction for both player and casino. Resets things back to normal deposit and play.

Remember, if you carry on playing without withdrawing the capped max, the casino is effectively giving you an opportunity to win unlimited an amount for free, still playing from their bonus, which is madness and would not happen in most casinos.

Redepositing then gets you playing with funds YOU chose to pay in, under standard rules as from that point your funds are no longer designated as sourced from your bonus chip/spins, but your bank.