David Brickman from Jackpot Factory here.
We have contacted this player for their account to try and sort this out. In general we try and keep the bureaucracy to a minimum regarding documentation and withdrawals but we do have fraud policies which we need to adhere too. (I am not suggesting this player is committing fraud.)
I am not at liberty to discuss why different players from different countries require certain documentation but please be aware it’s all in the interest of player protection. We do review and refresh policies with our processor and as well make exceptions for specific cases.
Thanks,
David
The problem is that casinos ask for documents the player simply does not have, and trying to explain the situation is like talking to a brick wall.
What about the casino that told a UK player to send their "National Identity Card". The UK doesn't have one, and it is therefore IMPOSSIBLE to apply for one.
The driving license is often asked for, but this is ONLY available to those who are able to drive. To drive, you have to be MEDICALLY FIT, as well as able to pass the test. If you fail the medical, you are not allowed by law to have a driving license. This then leaves ONLY the passport that a UK player can get hold of, but many ONLY get one if they plan to travel abroad. It is costly to get, takes a few weeks, and expires after 10 years.
The same is true of utility bills. Only the head of a household will have it in their name, but the player could just as easily be a different member of the household.
It should be a simple matter to use alternative means, yet some casinos don't seem to be prepared to use some common sense, but decide not to pay, the easy option.
This problem means MANY perfectly valid players get "messed around", even though they may get paid after a fight, the damage is done. Since these players KNOW they have done nothing wrong, they presume that this is an indication that the industry as a whole is "crooked", and seeks ways not to pay, rather than make genuine attempts to verify players.
If casinos accept players from a particular country, they should thoroughly research how things work there.