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swananchor

Dormant account
Joined
Dec 10, 2010
Location
UK
I had a decent win at All Slots, now they are insisting that I have a government issued photo ID in order to withdraw. They've been making me wait for months now. I don't have a photo ID. It's gone on so long now that I've not got my Bus Pass! I've sent them a scan of that - it has photo id on it, and a scan of my driving licence with date of birth on it.
Not sure what to do next ...... what do you thing my next move might be?
Thanks for any help you can give.
 
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GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
I had a decent win at All Slots, now they are insisting that I have a government issued photo ID in order to withdraw. They've been making me wait for months now. I don't have a photo ID. It's gone on so long now that I've not got my Bus Pass! I've sent them a scan of that - it has photo id on it, and a scan of my driving licence with date of birth on it.Not sure what to do next ...... what do you thing my next move might be?
Thanks for any help you can give.



Isnt a Drivers Lic. a form of Goverment ID ?

Laurie
 

Webzcas

Winter is Coming!
Staff member
Joined
Mar 31, 2005
Location
Block S25, South Stand, Ashton Gate, BS3
I had a decent win at All Slots, now they are insisting that I have a government issued photo ID in order to withdraw. They've been making me wait for months now. I don't have a photo ID. It's gone on so long now that I've not got my Bus Pass! I've sent them a scan of that - it has photo id on it, and a scan of my driving licence with date of birth on it.
Not sure what to do next ...... what do you thing my next move might be?
Thanks for any help you can give.

I had exactly the same problem when I won 20k on Hellboy at the beginning of the year on All Slots. My passport was out of date and my driving license ( Provisional ahem ) with photograph was apparently not sufficient.

They wanted the counterpart form that went with it. :mad:

Who keeps that piece of paper?

Rubbish stalling tactic IMO. But luckily I know the people at the affiliate program Brightshare and Lloyd Apter personally cleared my withdrawal.

I have subsequently updated my reviews of All Slots documenting the above, advising players to ensure they have a valid passport before choosing to play there.

I will give Lloyd or someone at Brightshare a nudge in the morning and ask them to provide official clarification of their policy.

In the meantime, get a passport ;)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I had exactly the same problem when I won 20k on Hellboy at the beginning of the year on All Slots. My passport was out of date and my driving license ( Provisional ahem ) with photograph was apparently not sufficient.

They wanted the counterpart form that went with it. :mad:

Who keeps that piece of paper?

Rubbish stalling tactic IMO. But luckily I know the people at the affiliate program Brightshare and Lloyd Apter personally cleared my withdrawal.

I have subsequently updated my reviews of All Slots documenting the above, advising players to ensure they have a valid passport before choosing to play there.

I will give Lloyd or someone at Brightshare a nudge in the morning and ask them to provide official clarification of their policy.

In the meantime, get a passport ;)

All very well, but the whole point of ONLINE casinos is that you DON'T HAVE TO TRAVEL to play. People get passports because they want to travel abroad, and these are perhaps the people LESS likely overall to be interested in online play.

Even when government issued ID is offered, they still start stalling by asking for more and more, that many players may not have.

A provisional driving license has NOTHING to do with your ID, but to do with whether or not you have passed the test. It is just as good for confirming ID as a full license would be, because the SAME verification procedures regarding ID are done.

As for the counterpart, you are SUPPOSED to keep it, and can be required to produce it if you get penalty points.
 

swananchor

Dormant account
Joined
Dec 10, 2010
Location
UK
WEbzcas,
Can you put in a good word for me to Lloyd. They have held my money for months. I don't know what to do.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
WEbzcas,
Can you put in a good word for me to Lloyd. They have held my money for months. I don't know what to do.

Try the PAB service. This is NOT about failure to provide a government issued ID, there is something they are not telling you, but they WILL deal with this via PAB.

I had a decent win at All Slots, now they are insisting that I have a government issued photo ID in order to withdraw. They've been making me wait for months now. I don't have a photo ID. It's gone on so long now that I've not got my Bus Pass! I've sent them a scan of that - it has photo id on it, and a scan of my driving licence with date of birth on it.Not sure what to do next ...... what do you thing my next move might be?
Thanks for any help you can give.

That's what they had from me, and it was accepted without fuss.

An alternative would be to go to eCogra. I once had to pursue JF through eCogra because they had made, and kept making, serious errors with my withdrawals over a 9 month period. It took censure from eCogra for them to accept responsibilty, identify the error, and alter procedures to prevent it from happening again.
Dealing with support, even the rep David Brickman, over those 9 months had gotten me nowhere. It was eCogra that finally solved the problem, and I was told what had REALLY been happening, which was NOT what they had told me each time I had asked.

JF occasionally do something like this, and it can be a monumental task to "cut the crap" with them, and get someone to deal with an issue PROPERLY. They are usually OK outside of these instances.
 

Webzcas

Winter is Coming!
Staff member
Joined
Mar 31, 2005
Location
Block S25, South Stand, Ashton Gate, BS3
WEbzcas,
Can you put in a good word for me to Lloyd. They have held my money for months. I don't know what to do.

Sorry forgot about this, will bring this to the attention of the management of All Slots now. In the meantime apply for a passport ;)

VWM, point being photo id should be fine, whether it is a DL or a Passport. Making a player have to provide a scan of their passport should be in the T & C's, if a driving license which is valid, is deemed unacceptable in the eyes of the casino.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
WEbzcas,
Can you put in a good word for me to Lloyd. They have held my money for months. I don't know what to do.

Geeze - you're a patient guy. I wouldn't have waited more than a week before either contacting
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or submitting a PAB. I'm glad you joined us here since this is something that should be cleared up.

Casinos need to be upfront that players will have to provide certain IDs in order to be paid.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Sorry forgot about this, will bring this to the attention of the management of All Slots now. In the meantime apply for a passport ;)

VWM, point being photo id should be fine, whether it is a DL or a Passport. Making a player have to provide a scan of their passport should be in the T & C's, if a driving license which is valid, is deemed unacceptable in the eyes of the casino.

This is not "reasonable and proportionate". A passport is for foreign travel. Where online play is concerned, the player is at home, therefore a DOMESTIC form of documentation should be acceptable. It's good enough for the BANKS, and they are obeying the SAME LAWS regarding "prevention of money laundering".

Another point is that a different player produced a PASSPORT, and THIS was deemed not good enough, and he was told to get a DRIVING LICENSE instead.

When a casino decides not to pay, it seems they will keep changing the requirements so that it becomes impossible for the player to ever pass them.
 

leonardo99

Senior Member
webmeister
PABaccred
MM
Joined
Sep 28, 2010
Location
romania
I agree "A passport is for foreign travel"..and a Driver License is for driving a car. To be able to play at casino I think an ID is enough..You prove your identity, your age and your address.
More than that when you deposit you use a Payment procesor, where you provided some docs too..So it's a double verification..
 

Webzcas

Winter is Coming!
Staff member
Joined
Mar 31, 2005
Location
Block S25, South Stand, Ashton Gate, BS3
This is not "reasonable and proportionate". A passport is for foreign travel. Where online play is concerned, the player is at home, therefore a DOMESTIC form of documentation should be acceptable. It's good enough for the BANKS, and they are obeying the SAME LAWS regarding "prevention of money laundering".

Another point is that a different player produced a PASSPORT, and THIS was deemed not good enough, and he was told to get a DRIVING LICENSE instead.

When a casino decides not to pay, it seems they will keep changing the requirements so that it becomes impossible for the player to ever pass them.


Er, I agree with you! :rolleyes:

Having experienced exactly the same issue myself with the same casino that the OP is now facing.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Isnt a Drivers Lic. a form of Goverment ID ?

Laurie
Yes, but some of us still have the "old style" licences which DON'T have a photo on.
Still perfectly legal in the UK, and mine doesn't expire for many, many years yet!

Sorry Webzcas, but I think it's totally unreasonable to even suggest someone get a passport just so they can cash-out from a casino - they're not cheap or quick to get you know!

And finally, why do casino's want a photo ID anyway - how do they know what the player looks like? :confused:

KK
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Yes, but some of us still have the "old style" licences which DON'T have a photo on.
Still perfectly legal in the UK, and mine doesn't expire for many, many years yet!
...

What is it...like 1934 in the UK? :p
 

leonardo99

Senior Member
webmeister
PABaccred
MM
Joined
Sep 28, 2010
Location
romania
Y
And finally, why do casino's want a photo ID anyway - how do they know what the player looks like? :confused:

KK


Why? Because the player don't have a photo ID ..and the casino will always request docs that you don't have (with some exception of course:)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
What is it...like 1934 in the UK? :p

It's to do with the government being unwilling to spend the money to upgrade everyone to the new photo version. They will ONLY issue a photo version when someone has to replace their license for other reasons.

The ONLY reason I got a photo version is because I was placed on a "restricted - medical" license that has to be renewed every 3 years. This meant I got the photo version, because although legal till the age of 70, paper licenses are no longer issued, and haven't been for some while.

The govermnent ditched the planned ID card not just because it was unpopular, but because it would have been VERY costly to introduce.

The "pass" card costing £10 is what the government are now promoting, and it is issued as a "proof of age" card to be shown as proof of being old enough for age restricted goods, and entry to age restricted premises. It is also good enough to prove you are over 18, and allowed to enter gambling premises such as casinos.
Some local councils also issue their own LOCAL cards, some of which use a photo, and are "government issued", even though this is LOCAL government.

Other than a passport, there is nothing else available in the UK for photo ID. The UK government feels the current provision is enough for proof of age and proof of ID, along with the use of credit reference agencies who offer electronic ID verification services in order to validate data given by a customer against government records.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
In the province I live in Canada, Health Cards were initially issued without photos. Then they introduced a photo card, and began a roll out of replacing the orignal red and white cards. This halted after a period of time, and they just began issuing photo cards when it was new card or a replacement. At one point these photo card included your address, but they abandoned that because many people move addresses and require a replacement card for that sole reason. While you must register your current address now, it does not appear on the card.

If a casino wants a specific government issued ID (eg a passport), rather than government issued photo ID, that needs to be specified in the terms and conditions a player consents to.

If the player presents government issued photo ID, and the necessary supporting residency documents, then the casino should pay. If that ID falls outside the norm and the casino requests an easily required alternative (such as a photo of you holding your ID, or a notorized copy of non-photo ID such as a birth certificate), I believe the player should comply

If the ID is not fully satisfactory to the casino, but not obviously fraudulent, the casino should still pay and decline further business with the client.

If a casino finds this unacceptable, then they should only accept bets from customers who have proved their age and residency through means they consider appropriate.

Not everyone has household bills in their name, but bank statements or voter registrations should suffice.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
FWIW, in my experience doing the PABs I've found that casino people often aren't nearly as clever as they think they are when it comes to the various and varied forms of ID used around the world. It's not that unusual for perfectly valid ID to be rejected simply because the casino people don't know any better.

Sometimes it's because they assume that what's true in their home area must be true elsewhere (not!), sometimes it's because they've read documentation about current forms of ID but are blissfully unaware of still perfectly valid ID from the same area issued some years ago. There are a number of reasons for these errors but the bottom line is that they occur a lot more than you'd think they do.

This, I believe, is one of the reasons the casino people will often ask for this or that type of ID even when the player has already supplied perfectly acceptable ID of a different form: the casino peeps are just trying to get one they're familiar with, have documentation on, whatever.
 

Webzcas

Winter is Coming!
Staff member
Joined
Mar 31, 2005
Location
Block S25, South Stand, Ashton Gate, BS3
KK and everyone else. Just to clarify, I also think it is unreasonable for a casino to only accept a passport. It was a major PITA when it happened to me at All Slots, and the only reason I got paid, without having to get a passport, was because I knew the management behind the casino.

That said, advised the player to get one ( passport ) so he can get paid. Not right, but lesson learned.

Also on my own review of All Slots on my new site, I clearly state the problem I experienced and advised any visitors to my site, to only play there, if they have a current passport. As this thread has confirmed my own cash out situation at All Slots is not isolated.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
slight derail...
Question...
If you use a processor such as Neteller who goes to the extreme of calling you to verify you and making you verify a small withdrawal from your banking institution (at least that's what I had to do before when I had gotten an account there and before they pulled out of the US, but maybe it's different for different countries?)...
Why wouldn't THAT in itself be sufficient ID for a casino? It seems to me, that the processor has done all the "legal" work of verifying you already.
 

Jackpot Factory

Dormant account
Joined
Feb 2, 2005
Location
Malta
David Brickman from Jackpot Factory here.

We have contacted this player for their account to try and sort this out. In general we try and keep the bureaucracy to a minimum regarding documentation and withdrawals but we do have fraud policies which we need to adhere too. (I am not suggesting this player is committing fraud.)

I am not at liberty to discuss why different players from different countries require certain documentation but please be aware it’s all in the interest of player protection. We do review and refresh policies with our processor and as well make exceptions for specific cases.

Thanks,

David
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
I am from Australia and Jackpot Factory did not ask me for my ID.
And I have made some moderatly large withdrawals (+700 twice.)

Although, I was informed on my first withdrawal that they *may* ask me for ID.

EDIT: I guess OP must have won a fair amount for them to ask for ID.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
David Brickman from Jackpot Factory here.

We have contacted this player for their account to try and sort this out. In general we try and keep the bureaucracy to a minimum regarding documentation and withdrawals but we do have fraud policies which we need to adhere too. (I am not suggesting this player is committing fraud.)

I am not at liberty to discuss why different players from different countries require certain documentation but please be aware it’s all in the interest of player protection. We do review and refresh policies with our processor and as well make exceptions for specific cases.

Thanks,

David

The problem is that casinos ask for documents the player simply does not have, and trying to explain the situation is like talking to a brick wall.

What about the casino that told a UK player to send their "National Identity Card". The UK doesn't have one, and it is therefore IMPOSSIBLE to apply for one.

The driving license is often asked for, but this is ONLY available to those who are able to drive. To drive, you have to be MEDICALLY FIT, as well as able to pass the test. If you fail the medical, you are not allowed by law to have a driving license. This then leaves ONLY the passport that a UK player can get hold of, but many ONLY get one if they plan to travel abroad. It is costly to get, takes a few weeks, and expires after 10 years.

The same is true of utility bills. Only the head of a household will have it in their name, but the player could just as easily be a different member of the household.

It should be a simple matter to use alternative means, yet some casinos don't seem to be prepared to use some common sense, but decide not to pay, the easy option.

This problem means MANY perfectly valid players get "messed around", even though they may get paid after a fight, the damage is done. Since these players KNOW they have done nothing wrong, they presume that this is an indication that the industry as a whole is "crooked", and seeks ways not to pay, rather than make genuine attempts to verify players.

If casinos accept players from a particular country, they should thoroughly research how things work there.
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
David Brickman from Jackpot Factory here.

but we do have fraud policies which we need to adhere too. (I am not suggesting this player is committing fraud.)

Thanks,

David

Excuse me for asking, but what type of fraud policy entails player verification upon withdrawals?, if you are so concerned about player integrity and acts of fraudulence being committed, then surely it makes sense to prevent them from committing the crime in the 1st place, ie:- around the time they deposited.
 
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