Ag14 vs 32red

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Ag14

Registered
Joined
Sep 26, 2020
Location
Derbyshire
I'll keep it brief. Deposited £50.00 friday, took advantage of one of these ridiculous 200% bonus's.. somehow managed to get a big hit on primal... 80pence spin paid 1200. Continued to wager on various other slots etc. Eventually cashed out a total of £3350.10. Was told they would process and pay this out monday.. monday arrives and still was told it would be paid before 5pm.. constant lies which didnt surprise me.

They have now requested so many documents its untrue..

Photograph of myself holding today's newspaper.. proof of address, photo of driving licence and photo of debit card..

On initially registration I checked to see if anything was required to verify. Answer was no from the live chat on several occasions as there site went down when I was trying to play.. shock horror.

A quote from the rep mark is also comical..

"I can see that you're withdrawal has been sent to the team responsible for checking gameplay, this is pretty standard practice on a large withdrawal from a small deposit "

Black and white, they do not want winning players..

Who are these jokers???

Alex
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
Can you actually imagine walking into a bank and going for a loan and them asking if you could step outside buy today's newspaper and then take a picture and come back in with it.
 

Mark_32Red

Affiliate Manager for Accredited Casinos
Joined
May 23, 2008
Location
32Red Marketing Dpt
Hi Ag14,

Thanks for the post.

As explained to you via PM earlier today, the profile of your account matches a recent influx of fraudulent registrations we have been receiving. We have asked for additional identification documents as unfortunately our security team have a concern that the identity provided on the account may not belong to you. By asking for what I agree is unusual, this is usually enough to cause a fraud ring a lot of hassle but any genuine player can provide it with the smallest amount of effort. Have you provided the requested docs yet?

As explained on PM (where I also responded on a Sunday, many “jokers” dont’t) I’m here to assist and if you are indeed the genuine owner of the identification used to register, this should be a simple process. Let me know if you can’t provide what’s been requested and I am sure we can work around it.

I’d like to apologise for the confusion where the support team didn’t read a note on your account to see your withdrawal has gone for additional verification - that’s not good enough - and also the downtime you experienced. I will be passing the feedback on.

Feel free to message if you need to, however comments regarding “comical replies” and posting personal messages etc usually make my patience wear thin quite quickly.

Thanks
Mark
 

Mark_32Red

Affiliate Manager for Accredited Casinos
Joined
May 23, 2008
Location
32Red Marketing Dpt
Can you actually imagine walking into a bank and going for a loan and them asking if you could step outside buy today's newspaper and then take a picture and come back in with it.
Can you imagine being an experienced member of the forum and commenting on a post from a newbie member without knowing the background?
 

Ag14

Registered
Joined
Sep 26, 2020
Location
Derbyshire
Hi Ag14,

Thanks for the post.

As explained to you via PM earlier today, the profile of your account matches a recent influx of fraudulent registrations we have been receiving. We have asked for additional identification documents as unfortunately our security team have a concern that the identity provided on the account may not belong to you. By asking for what I agree is unusual, this is usually enough to cause a fraud ring a lot of hassle but any genuine player can provide it with the smallest amount of effort. Have you provided the requested docs yet?

As explained on PM (where I also responded on a Sunday, many “jokers” dont’t) I’m here to assist and if you are indeed the genuine owner of the identification used to register, this should be a simple process. Let me know if you can’t provide what’s been requested and I am sure we can work around it.

I’d like to apologise for the confusion where the support team didn’t read a note on your account to see your withdrawal has gone for additional verification - that’s not good enough - and also the downtime you experienced. I will be passing the feedback on.

Feel free to message if you need to, however comments regarding “comical replies” and posting personal messages etc usually make my patience wear thin quite quickly.

Thanks
Mark

Newbie member of a forum? Do you not see what a pathetic outfit you work for when I have to message someone like yourself on a forum to gain accurate information? Don't try and dig people out you fool..

Can I ask how my account matches a recent influx of fraudulent registrations? I deposited money by a legitimate source, won and now 32red refuse to pay. Might I also add before I deposited I enquired if my account was verified and I was told in no uncertain terms yes..

If I had lost my £50.00 deposit would you be chasing me to provide all the the requested information? I think not. You accept deposits no questions asked and then refuse to pay when people win from as you say "small deposits"

You want people depositing hundreds and losing the lot.
 

Ag14

Registered
Joined
Sep 26, 2020
Location
Derbyshire
Can you imagine being an experienced member of the forum and commenting on a post from a newbie member without knowing the background?
You've even admitted yourself that your firm have no real clue about what they are doing internally regarding customer queries.. I've never had a problem with any other operator basically refusing to pay winnings unless they receive a selfie with today's paper.. its absolutely bizarre
 

Ag14

Registered
Joined
Sep 26, 2020
Location
Derbyshire
Anyone else had a betting company ask for a selfie with today's paper after winning?

Is this forum moderated by operators also as I cant post any replies until they have been approved? Something else that's very strange as I thought this was a public forum regarding complaints, in this section anyway..
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
For £3000 profit with £50 deposit, i would dig my mother from the grave if they would need DNA... Any these requests yet were not anything near of impossible like some SOW related could be for some, even if feels weird requests, would have big smile in that selfie. If you haven't done anything naughty, don't believe there is big worry about getting paid.
 

Davey86

Luck seems to be against the man who depends on it
MM
Joined
Feb 6, 2020
Location
Newcastle upon tyne
I'll keep it brief. Deposited £50.00 friday, took advantage of one of these ridiculous 200% bonus's.. somehow managed to get a big hit on primal... 80pence spin paid 1200. Continued to wager on various other slots etc. Eventually cashed out a total of £3350.10. Was told they would process and pay this out monday.. monday arrives and still was told it would be paid before 5pm.. constant lies which didnt surprise me.

They have now requested so many documents its untrue..

Photograph of myself holding today's newspaper.. proof of address, photo of driving licence and photo of debit card..

On initially registration I checked to see if anything was required to verify. Answer was no from the live chat on several occasions as there site went down when I was trying to play.. shock horror.

A quote from the rep mark is also comical..

"I can see that you're withdrawal has been sent to the team responsible for checking gameplay, this is pretty standard practice on a large withdrawal from a small deposit "

Black and white, they do not want winning players..

Who are these jokers???

Alex
Unfortunately mate we have to jump through hoops these days to get our winnings but and it’s a big but? If you having nothing to worry about and genuine you get your winnings 32red is accredited here and an active rep submit a PAB or do as casino asks
 

Ag14

Registered
Joined
Sep 26, 2020
Location
Derbyshire
For £3000 profit with £50 deposit, i would dig my mother from the grave if they would need DNA... Any these requests yet were not anything near of impossible like some SOW related could be for some, even if feels weird requests, would have big smile in that selfie. If you haven't done anything naughty, don't believe there is big worry about getting paid.
The point of the post is that no other operator I have used have conducted such a circus of requests after a win. Again I'll say, would these requests be being made if the deposit were lost? The account was fully verified upon registration and I even supplied ID even in respect of it already being verified..
 

Davey86

Luck seems to be against the man who depends on it
MM
Joined
Feb 6, 2020
Location
Newcastle upon tyne
Think my bank statements have been to Malta Gibraltar and isle of something! for winnings but as I genuinely believe I won I submit that shit even if I don’t agree with it
 

Mark_32Red

Affiliate Manager for Accredited Casinos
Joined
May 23, 2008
Location
32Red Marketing Dpt
Hi All,

I asked the OP if I could share their recent exchanges via PM publicly but they refused so I’ll simply summarise the situation:

- OP feels disgruntled that I am moderating their posts and will post publicly elsewhere where I can’t respond.
- I’ve asked for any future comms to go directly to relevant support teams.

No mention of docs being sent or uptake of my request to help. Begs the question on why they joined here on the day they won, messaged me privately to seek reassurance, posted about “32red (sic) being at it again” - I’ve not seen many players choose this route. “At it again” also seems a strange term to use? May be me!

Anyway best wishes to the OP and I hope the relevant teams sort this for you. As they would say on Dragons Den. “I’m out!”

Mark
 

Mark_32Red

Affiliate Manager for Accredited Casinos
Joined
May 23, 2008
Location
32Red Marketing Dpt
Thanks to the mods for the thread title change. Unfortunately I think some posts that were held for moderation have now just appeared which I hadn’t seen. Probably best as apparently I’m “a fool” anyway.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
OP seems to be on a bit of an agenda-driven rant: thread title changed to level the field.

@Ag14 , your posts go into the Approval queue because you are new here, the same is applied to all new members.
Also, please (re)read the Forum Rules, you'll find that you are expected to treat your fellow forum members with respect. "Fool" does not qualify.
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
Well you shouldnt be so hard on mark. Hes one of the few casino guys that seen to walk the extra mile for customers.

He would have solved IT in less time then you spent ranging, if you only did what he asked of you.

Some people
 

Ag14

Registered
Joined
Sep 26, 2020
Location
Derbyshire
So we have someone who is employed by a casino to which the thread is about, wishing to share my responses before my public responses are approved? Hmmm one of those forums whereby you dont get to voice an opinion / respond if you are 'new'. Again another bizarre sequence of events.
 

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