Advice required - AllBritishCasino refusing my drivers license as ID proof.

[vinylweatherman]

I agree on this. Why not calm down though I do enjoy Vinylman lot of times despite can be hard getting through his books of posts sometimes. But here I think he is taking to many decisions quick. And sorry to say it I agree on Nifty's views this time

It shows how low trust has become after recent events. Quite a few casinos have been given the benefit of the doubt, and many have gone on to worse things. The problem with this one is the grand claims on it's site that have lead to high expectations of something different to the rest, but we have ended up with just "more of the same".

I have also found out why so little is known about them despite them having opened last year. It turns out they had to close again shortly after because of overwhelming technical issues with their "All Irish" casino. They have only recently resurfaced, but already seem to be encountering further issues. They have 4 casinos in all, and all four websites claim each is "focussed" to that particular country so that players can have their 100% attention, rather than the norm which is a casino group offering services to many countries, and thus divided attention to players.

It turns out that it's 25% focussed, not 100%, that's 25% "undivided attention" to players in 4 target countries. All 4 casino websites are close "carbon copies" in layout, just different graphics and colour schemes. Most of the work seems to be outsourced to other companies. The affiliate side is dealt with by Sarah Enterprises of Gibraltar, which has a carbon copy website almost identical to the one L&L have (just the information differs).

It all looks "low budget", presumably outsourced to a web designer that has done the lot from templates. The games are also supplied through an intermediary, rather than direct from NetEnt. Is this the norm for a flash based casino?

Appearances are that it is the same staff running player support for all 4 casinos, rather than the idea that each site tries to portray of each casino having it's own dedicated set of management and staff who specialise in that particular country.

 

[peezo13]

Hmm your situation is worse than mine then as £420 is a lot more significant an amount than the £50 that I had. I have since played through and lost that £50 but had it been £420 I would have been far more infuriated. Good luck with getting it into your account. I for one would be grateful if you could post here when you do receive it. I asked for my payment to be sent by check after receiving the same mail that you did but I was informed that they are also unable to post cheques out. I then asked if it would be possible to make ANOTHER deposit via Skrill and then withdraw it all via Skrill and this was confirmed by a later email. I eventually declined to do so as after everything that has happened so far I was half expecting further problems and decided to cut my losses. I will monitor the progress of AllBritishCasino for a while before I make any further deposits. It if seems that they are getting their problems resolved I may make deposits again in future.

Very frustrating as you can imagine. I'm just not sure what to do. Are bank transfers safe? I'm just a bit sketchy about giving them my bank information. Help would be appreciated...

 

[vinylweatherman]

Very frustrating as you can imagine. I'm just not sure what to do. Are bank transfers safe? I'm just a bit sketchy about giving them my bank information. Help would be appreciated...

Unable to post cheques

To BRITAIN

Cheques may be a legacy method, but they are very much still going strong. A recent attempt to phase out the cheque by 2018 failed as the banks could not find a viable alternative for some transactions.

If used properly, bank transfers are safe. The problem is when the information gets into the wrong hands. This is more a problem with giving your bank details to individuals rather than companies, so on balance you should be OK.

The worry is these stories that merely by having your bank details, someone can easily empty your account. I don't know HOW this is done, and surely the banks would have taken steps to prevent such an obvious fraud, given that this information is printed on debit cards, and even cancelling the card does not mean the bank account details are also cancelled.

If we could be told HOW and WHY this scam works, we would be better placed to judge the risk of giving out our bank details so that a company can pay us money.

 

[mathsboy1975]

Very frustrating as you can imagine. I'm just not sure what to do. Are bank transfers safe? I'm just a bit sketchy about giving them my bank information. Help would be appreciated...

I don't feel qualified to answer, although with UK bank accounts giving account number and sort code usually only enables money to be paid IN to an account - this is how standing orders and direct debits can be set up. I am sure other users here will be able to discuss the safety issues involved. Do you know exactly what information is required? If I were in your shoes, if Skrill is an option, I would have deposited a tenner via Skrill then withdrawn the lot (or at least attempted it). I am not advising you try this but I would be prepared to risk another tenner if it meant I could get hold of £420.
Good luck with it.

 

[mathsboy1975]

Unable to post cheques

To BRITAIN

Cheques may be a legacy method, but they are very much still going strong. A recent attempt to phase out the cheque by 2018 failed as the banks could not find a viable alternative for some transactions.

I also found this very odd. Below is a copy of the email:

ME: Dear XXX
I will not deny that I am very disappointed with this, particularly in light of the problems I have already experienced. Is it possible that I can be paid with a cheque via post rather than bank transfer?
Regards

Casino: Thank you for your email.

I am very sorry for the inconvenience. At the moment it is not possible for our company to issue a cheque to withdraw funds. I have been on top of this case the last few days and picked the solution which is the fastest and in my opinion the best for our clients. (at the moment)

I hope you are willing to add a bank transfer, In this case I am able to transfer the funds right now.

ME: I think I will just play through these funds remaining until I lose them. I would be grateful if you could provide me with some specific details regarding the problem with the payment to my visa card and also the reasons that you are unable to issue a cheque?

ME (Later on) : What if I were to deposit using Skrill? Would I then be able to withdraw using this method?

Casino: Yes, 100% this all runs perfectly. If your last deposit is made with Skrill, this withdraw option opens up and you are able to request the money through Skrill.

Regarding your other questions:

1) CHQ = because we do not have cheques (and it would take me quite some time to set this up technical and with the bank)

2) Details on VISA = I really do not want to go in details, but our payment processor and bank did not had the right communication between the 2 systems and the transactions did not get processed. For now we have removed the option to withdraw via VISA for the time being and pay our clients within 24 hours trough bank transfer (which one day needs to be within 2 hours, but let’s not tell you all about our future plans)

Have a great evening and thank you for playing with All British Casino,


In fairness they answered my questions although the detail remains vague. I eventually decided against Skrill and played through the £50 quid and just cast it off as a loss as I felt that enough was enough until things improve.

 

[Nifty29]

It shows how low trust has become after recent events. Quite a few casinos have been given the benefit of the doubt, and many have gone on to worse things. The problem with this one is the grand claims on it's site that have lead to high expectations of something different to the rest, but we have ended up with just "more of the same".

I have also found out why so little is known about them despite them having opened last year. It turns out they had to close again shortly after because of overwhelming technical issues with their "All Irish" casino. They have only recently resurfaced, but already seem to be encountering further issues. They have 4 casinos in all, and all four websites claim each is "focussed" to that particular country so that players can have their 100% attention, rather than the norm which is a casino group offering services to many countries, and thus divided attention to players.

It turns out that it's 25% focussed, not 100%, that's 25% "undivided attention" to players in 4 target countries. All 4 casino websites are close "carbon copies" in layout, just different graphics and colour schemes. Most of the work seems to be outsourced to other companies. The affiliate side is dealt with by Sarah Enterprises of Gibraltar, which has a carbon copy website almost identical to the one L&L have (just the information differs).

It all looks "low budget", presumably outsourced to a web designer that has done the lot from templates. The games are also supplied through an intermediary, rather than direct from NetEnt. Is this the norm for a flash based casino?

Appearances are that it is the same staff running player support for all 4 casinos, rather than the idea that each site tries to portray of each casino having it's own dedicated set of management and staff who specialise in that particular country.

You mean like Club World USA or Club World Euro or Casino UK or Casino Australia etc etc, some of which are accredited? Honestly.

You know full well that "All British Casino" doesn't mean its a UK-only operation headed by Mr Nigel Pinchley, Esq. and his band of cockney jack-the-lads.

Its just another "Danger Will Robinson Danger!!" without any reasonable basis. If they are having processing issues, it might well be a start-up hiccup which happens. Doesn't mean they're rogue....they might turn out to be, but nothing so far suggests that they are.

Personally, I think you shout "gotcha" and "rogue" just about every time so you can get in early and then claim you "saw it coming". Its a bit like Nostradamus.....I reckon any of us could make thousands of vague predictions about what will happen in 500-1000 years and be "right" with a few of them.

 

[vinylweatherman]

You mean like Club World USA or Club World Euro or Casino UK or Casino Australia etc etc, some of which are accredited? Honestly.

You know full well that "All British Casino" doesn't mean its a UK-only operation headed by Mr Nigel Pinchley, Esq. and his band of cockney jack-the-lads.

Its just another "Danger Will Robinson Danger!!" without any reasonable basis. If they are having processing issues, it might well be a start-up hiccup which happens. Doesn't mean they're rogue....they might turn out to be, but nothing so far suggests that they are.

Personally, I think you shout "gotcha" and "rogue" just about every time so you can get in early and then claim you "saw it coming". Its a bit like Nostradamus.....I reckon any of us could make thousands of vague predictions about what will happen in 500-1000 years and be "right" with a few of them.

I am a WEATHERMAN, we do this all the time

 

[catapultaudio]

Unable to post cheques
The worry is these stories that merely by having your bank details, someone can easily empty your account. I don't know HOW this is done, and surely the banks would have taken steps to prevent such an obvious fraud, given that this information is printed on debit cards, and even cancelling the card does not mean the bank account details are also cancelled.

EMPTYING the account is easier than it sounds - or at least was, not so long ago. Emptying it into your own pocket is a tad more difficult. See here:

You do not have permission to view link Log in or register now.

That was a great story!

 

[AudiManinBoro]

I also found this very odd. Below is a copy of the email:

ME: Dear XXX
I will not deny that I am very disappointed with this, particularly in light of the problems I have already experienced. Is it possible that I can be paid with a cheque via post rather than bank transfer?
Regards

Casino: Thank you for your email.

I am very sorry for the inconvenience. At the moment it is not possible for our company to issue a cheque to withdraw funds. I have been on top of this case the last few days and picked the solution which is the fastest and in my opinion the best for our clients. (at the moment)

I hope you are willing to add a bank transfer, In this case I am able to transfer the funds right now.

ME: I think I will just play through these funds remaining until I lose them. I would be grateful if you could provide me with some specific details regarding the problem with the payment to my visa card and also the reasons that you are unable to issue a cheque?

ME (Later on) : What if I were to deposit using Skrill? Would I then be able to withdraw using this method?

Casino: Yes, 100% this all runs perfectly. If your last deposit is made with Skrill, this withdraw option opens up and you are able to request the money through Skrill.

Regarding your other questions:

1) CHQ = because we do not have cheques (and it would take me quite some time to set this up technical and with the bank)

2) Details on VISA = I really do not want to go in details, but our payment processor and bank did not had the right communication between the 2 systems and the transactions did not get processed. For now we have removed the option to withdraw via VISA for the time being and pay our clients within 24 hours trough bank transfer (which one day needs to be within 2 hours, but let’s not tell you all about our future plans)

Have a great evening and thank you for playing with All British Casino,


In fairness they answered my questions although the detail remains vague. I eventually decided against Skrill and played through the £50 quid and just cast it off as a loss as I felt that enough was enough until things improve.

Seems simple enough to me. Play them at their own game. Simply deposit a further 25 into your account using skrill. Play for ten minutes and then withdraw your whole balance to Skrill. You have it in writing from the customer services rep that you can do this. I have come accross this problem before a long time and was told something very similar except it applied to Neteller. This is simply all I did.

 

[peezo13]

After the problem of not being able to withdraw back to my visa card i'm pleased to announce i received payment this morning. I opted for the bank transfer and it took around 2-3 days. I have also been offered a generous SUB for the inconvenience. I will know doubt be playing at this casino again.

Also a big shout out to Mark of customer support who was extremely helpful and comes across as a real sound guy

 

[mathsboy1975]

After the problem of not being able to withdraw back to my visa card i'm pleased to announce i received payment this morning. I opted for the bank transfer and it took around 2-3 days. I have also been offered a generous SUB for the inconvenience. I will know doubt be playing at this casino again.

Also a big shout out to Mark of customer support who was extremely helpful and comes across as a real sound guy

I am glad that this worked out for you. Given that you have had success makes me more likely to return back there to play in future, although I still think I will wait until their visa card withdrawal is working again properly.

 

[L&L-Jan]

Hi Mathsboy and Peezo,

Thanks for the update regarding the withdrawals. We are happy everyhting ended up well, as we have promised the both of you from the start.

Mathsboy,
Our support team have a ticket open to contact you when the preferred withdrawal option is available again. They will contact you soon!

Kind regards,

Jan

 

[bigbear]

The thing that strikes me about all the casino posts is the strange phraseology.They sound like a person whose first language is not English which seems a bit odd from an AllBritish casino.

 

[L&L-Jan]

The thing that strikes me about all the casino posts is the strange phraseology.They sound like a person whose first language is not English which seems a bit odd from an AllBritish casino.

Hi,

Yes, I'm Dutch and I work as an affiliate manager for the brands.
We have English natives working at support which is inhouse.

Basically we have people from all over Europe working. Mainly Dutch, UK, Ireland and Germany.

Kind regards,

Jan