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Advice required - AllBritishCasino refusing my drivers license as ID proof.

Discussion in 'Online Casinos' started by mathsboy1975, Jun 16, 2013.

    Jun 16, 2013
  1. mathsboy1975

    mathsboy1975 Senior Member webmeister

    Occupation:
    software engineer
    Location:
    UK London
    I just opened today an account with All British Casino. I received a sign up bonus played through the WR and now have £140 sitting in my account. The problem I am faced with is that after uploading my documents (utility bill, British drivers license and credit card photocopy) my drivers license has been rejected as a valid ID. From their site, there is the following statement

    The player needs to present a copy of an identification document (passport/European ID), copy of the credit card they used for the transfer (only showing first six and last four digits) and a copy of a recent utility bill (dated within the last three months). In the case of a bank transfer a copy of the card is not required.

    Basically I am finding myself in the position that in order to obtain my funds I am going to have to obtain a European ID or a passport. A passport costs about £90 to get and I do not even know what a European ID is. I find it a little strange that a casino named and marketed as being geared towards a British market will not accept a British photo drivers license as valid identification document. Has anyone else had a problem with using a British drivers license when getting account validated at any other casinos. I am not sure how to proceed here at all and could do with a little advice.
     
  2. Jun 16, 2013
  3. jstrike

    jstrike Dormant account

    Occupation:
    Programmer & Designer
    Location:
    Europe
    Have you submitted the utility bill and credit card already?
    A European ID is basically a national ID from any state in the EU. The UK, I believe (someone can correct me here) is the only EU state that's abolished National ID cards and/or the requirement for carrying them on privacy grounds. So I'd think a UK driver's license would be suitable ID, assuming you also provided the CC and utility bill they're asking for. Have they specifically said they won't accept your license? To be clear... what they wrote you sounds like they're rejecting *some part* of what you uploaded, but it's not clear which part.
     
  4. Jun 16, 2013
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Personally I would have verified FIRST before depositing, as they state they have an easy verification upload portal on their site. I usually do this at most sites. Not accepting UK DL is ridiculous.
     
    3 people like this.
  6. Jun 16, 2013
  7. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    Sounds like bollocks to me, I've used my Isle of Man drivers licence as photo ID at every single online casino I've ever verified my docs at, so the idea that a casino would reject a full British drivers licence is a nonsense - especially the ALL BRITISH CASINO :eek:

    I'd politely email them back and ask them specifically what is wrong with your photo ID as submitted.
     
    1 person likes this.
  8. Jun 16, 2013
  9. mathsboy1975

    mathsboy1975 Senior Member webmeister

    Occupation:
    software engineer
    Location:
    UK London
    I totally agree. Here is a transcript of the email correspondence to date (with my name and details omitted).

    Me: Hello. I recently have noticed that my drivers license document has been declined as a valid document. Can you please explain why this is?

    Rep: Because this is not an official ID.

    What can we do?

    Mark
    Customer Service Team, All British Casino


    Me: But how more official can a document be than a drivers licence? Are you telling me that I have to pay 90 pound to apply for a passport in order to be able to withdraw any funds from my account??
    Regards


    Rep: Thank your email.

    I look like it. Official a driving licence is not a valid ID, not even in the UK.

    So, how can we proceed? As for our licence I need a valid ID (and this is not this piss you off, just to protect our licence, rules and regulations)

    Mark,
    Customer Service Team, All British Casino


    Me: I do not know how to proceed. I do not own a passport and so I cannot validate my account. This effectively renders my account useless.

    And finally just now from a much more reasonable sounding guy

    Rep number 2:

    Just to update you, we are calling around now and talking to the issuer of the licence.

    I want to make 100% sure we are on the right track and can verify you on basis of a driving licence.

    I am sorry for the inconvenience, and again this is not to withhold your money. But just to make 100% sure we are fully complying with our licence.

    Get back to you in a minute,

    Leon
    Customer Service Team, All British Casino


    I guess we will see what happens but this second rep at least is giving reasonable replies so maybe it will get resolved.
     
    1 person likes this.
  10. Jun 16, 2013
  11. mathsboy1975

    mathsboy1975 Senior Member webmeister

    Occupation:
    software engineer
    Location:
    UK London
    This is good advice and advice that I will adhere to in future for certain. I am learning a few things the hard way this week it seems.
     
  12. Jun 16, 2013
  13. mathsboy1975

    mathsboy1975 Senior Member webmeister

    Occupation:
    software engineer
    Location:
    UK London
    To clarify, the ONLY problem they have is that they don't consider a UK drivers license as an adequate document for proving my ID.
     
  14. Jun 16, 2013
  15. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    They're calling around to talk to the 'issuer of the licence'?

    That would be the UK Government then, basically.

    Maybe they'll get hold of David Cameron himself :D

    I'd get your money out of there (if you can!) and then steer well clear, to be honest.
     
  16. Jun 16, 2013
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, we all have to learn from others. The chat you've posted shows this site is NOT UK-friendly at all, and should be avoided. Basic homework would have told them a UK DL is acceptable everywhere else. And being another offshore outfit, they are quite wrong about a UK DL not being an accepted form of ID - it satisfies the banks here, the Police, Royal Mail when you pick a parcel up, bars to prove you are over 18 if fact just about everything. Sounds like their CS or owners have never even set foot in the UK in the last 15 years.

    My BS Detector is on RED
     
    1 person likes this.
  18. Jun 16, 2013
  19. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    This isn't merely 'bollocks' but a hugely swollen pair of bull's testicles.:D
     
  20. Jun 16, 2013
  21. mathsboy1975

    mathsboy1975 Senior Member webmeister

    Occupation:
    software engineer
    Location:
    UK London
    OK just to update, I have finally managed to get the account verified by also sending a photo of my full UK birth certificate. I am pleased it is resolved but cannot help but think that it should have never been that complicated in the first place.
     
    1 person likes this.
  22. Jun 16, 2013
  23. dougbet1

    dougbet1 Full Member PABnononaccred

    Occupation:
    Buyer
    Location:
    UK
    So 'Britain's Only Dedicated British Online Casino' is not recognising a form of I.D. issued from an government agency? A UK driving license is as an official form of I.D in the UK, so it doesn't fill me with confidence that they don't know who issues it.

    All British Casino is run by L&L Europe, looking at their website I don't recognise any of their brands:

    You must register/login in order to see the link.

    Glad to hear you have it resolved but remember as a UK citizen you have a lot of world class options available to you.
     
    1 person likes this.
  24. Jun 16, 2013
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Oh Dear! Looks like a rogue. First impressions were neutral, even bordering on promising, but they have now shown their true colours.

    They are advertising as an "All British" experience, yet they don't know how we do ID in BRITAIN, and making the silly mistake of claiming that we have ID cards here like the rest of Europe.

    Since their advertising is a lie (far from being tailored to UK players, they don't seem to know how basic things work over here), everything else is probably a lie too.

    It's nothing to do with the LGA either (if they try pulling that one), as other LGA licensed casinos accept the UK driving license.

    They are going to quickly make a mess of their marketing drive into the UK as most UK players send in their driving license if they have one. The true UK based casinos don't even need documents, they use the UK system of electronic validation for most players.

    Looks rather like they are in for a quick killing for a couple of years, and will pull out once the UKGC starts issuing and policing secondary licenses.
     
    1 person likes this.
  26. Jun 16, 2013
  27. davidsmith56

    davidsmith56 Senior Member

    Occupation:
    retired civil servant
    Location:
    Kent,United Kingdom
    'I look like it,official a driving licence is not a valid id,not even in the uk'.If that is a word for word transcript then not only do they need to get their facts right but the ALLBRITISH casino need to employ customer service advisors who can speak English.
     
    4 people like this.
  28. Jun 16, 2013
  29. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, I've said most of that already, but I wouldn't go so far as to say 'rogue' - amateurish definitely but we can't necessarily doubt their integrity yet. Guts for example, we know will be accredited eventually, we know they are kosher but there were typos and such there too until we lot pointed them out.

    Like I said it doesn't sound like the operators of this 'British facing' casino have set foot here in 15 years - another offshore oppo cashing in on tax-free UK revenues while the going is still good.

    I am worried about the fact they state a UK DL is unsatisfactory for verification under their Maltese licence. This is nonsense and no doubt it will be miraculously allowed within a day or two. This is a mistake which seriously undermines their credibility, even if not their honesty.
     
  30. Jun 17, 2013
  31. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again

    Yes, but when VWM says it, it MUST be true. We can't just take YOUR word for it dunover....you're not even a lawyer.

    As usual, VWM is adding 2 and 2 together and getting 17, and backing it up with his own version of mental mathematics. I think it is laughable to call "rogue" just because a player had an issue with one piece of ID, and even MORE laughable when they have now accepted further ID and are paying the player.

    Actually, if they ARE being diligent in meeting their licence obligations, surely that is a GOOD sign? Its a new casino and things like this will happen. Until they start not paying players and/or taking months to pay, labelling them a "rogue" is absolutely ridiculous.

    On the topic of gaming licences, I think VWM sees the forthcoming UK licencing laws as some kind of "knight in shiny armour" that will ride through the internet casino industry and slay the rogues with a single swipe of its steely blade. The reality is that it is NOT going to stop any of them, but it IS going to restrict choice for UK players to those operators who choose to pay the exorbitant licence fees. Of course, given that these operators will have much higher overheads than previously, and that there will be a much smaller (and hence less competitive) market, the juicy bonuses and generous promotions will be a thing of the past.....either that or the TRTP of games will be markedly reduced. Either way, the player will pay. It may well be that UK players will look back to today's state of play very fondly.

    Now, of course I might be totally wrong, and would be happy for UK players if i am (see its not hard to admit one can be wrong). One thing I do know is that increased costs for any business means increased costs for the consumer, and the online casino industry is no different.

    FWIW I think the UK drivers licence should be accepted as photo ID.

    The aspect I would be more concerned about is the use of the word "piss" by the CSR :eek: The agent involved should be sacked immediately and an apology issued.
     
    6 people like this.
  32. Jun 17, 2013
  33. mathsboy1975

    mathsboy1975 Senior Member webmeister

    Occupation:
    software engineer
    Location:
    UK London

    I was pretty angry with them yesterday and it is very clear that they need to rethink their strategy, but in all fairness, they did end up getting my account validated and have processed my deposit (it is not in my account yet). Yes it was not ideal but they did accept my birth certificate as ID eventually. Now as I am not a passport owner I have a full copy of my birth certificate (rather than the small version which is not technically an official document as far as I know) to aid in various situations where I need to prove my ID. I am not sure how many other people have a full copy though as it is not that common (I had to make a trip to my local council offices to obtain it). The point is though that all other casinos that I have needed to get validation with HAVE accepted UK DL and I think that should be the case here. The photo license has been in operation here for over 15 years now - it is not like the old paper version that did not have a photo on it.

    It is not ideal, and yes SOME of their CS people seem like they could do with some training, but to be fair the guy called Leon was pretty competent and apologetic and they have emailed me telling me they are reviewing their policy on the drivers license. I am not convinced that they are out to shaft people, just have had a really sloppy approach to the UK market that contradicts their entire marketing ethos and casino brand name.

    That said, I wonder how much of this is down to the fact that I posted here. I never mentioned anything to the CS there but they are aware that I brought this issue up here at casinomeister and have informed me that they will be posting an update here about the drivers license issue.

    I guess time will tell though but for now I will reserve judgement. In all fairness if I did own a passport and had used that for ID then my experience with them would have been seamless. They have work to do for certain that is for sure.
     
  34. Jun 17, 2013
  35. mathsboy1975

    mathsboy1975 Senior Member webmeister

    Occupation:
    software engineer
    Location:
    UK London
    I am no prude and my language is colourful at the best of times, but yes I agree that a CS operative should not really be using that language. I think sacking might be a bit strong though. I am more concerned about the poor use of English in general than the swearing.
     
    1 person likes this.
  36. Jun 17, 2013
  37. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    It sounds like the person didn't know English well enough to realize that's a word not used in polite conversation. That being said, they write too much like those Nigerian princes that I keep getting mails from - I'd be pretty cautious about handing over my ID, let alone a Credit Card number.
     
    1 person likes this.
  38. Jun 17, 2013
  39. L&L-Jan

    L&L-Jan Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hi all,

    As promised yesterday in the other thread, hereby a reply regarding the use of driver license in our verification procedure.

    This morning we spoke to the LGA and they recognized the ID issue for UK citizens. Therefore a driver license is indeed a valid ID.
    To be more precise, for UK citizens the following IDs are accepted:
    - Passport
    - Driver License
    - Proof of age card (photo ID)

    We are very happy with your comments and suggestions! As a new operator our aim is to obey the law as provided by the LGA. This is for our players safety only.

    Thanks to you guys we managed to sort this issue accordingly!

    We have updated the account validation page.

    If you have any further questions please do not hesitate to leave a reply or contact me personally.

    Kind regards,

    Jan
     

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