Advice required - AllBritishCasino refusing my drivers license as ID proof.

[everyday]

Depends WHOSE birth certificate he sent them

So true

 

[mathsboy1975]

My thoughts exactly! A Birth Certificate is the best document for an identity thief to have. Curious if the casino requested it or if the OP just sent it in on his own. Either way, that's a huge mistake on someone's part.

They requested it. I guess the huge mistake is mine then.

 

[mathsboy1975]

So now someone you don't know from Adam has all docs on hand necessary to completely steal your identity.

Now I am feeling so paranoid I just signed up for identity and credit theft insurance!!!

 

[everyday]

Now I am feeling so paranoid I just signed up for identity and credit theft insurance!!!

That is probably a good idea. I haven't run across any other casinos that have requested a birth certificate and it's a shame that the casino did not realize sooner that your drivers license would have been good enough. The thing with birth certificates is that they don't have an expiry date like all other forms of I.D.'s, and they are the base document needed to apply for every other type of I.D. So I think you did the right thing by getting insurance, better to be safe than sorry.

 

[L&L-Jan]

Now I am feeling so paranoid I just signed up for identity and credit theft insurance!!!

Hi Mathsboy,

I can assure you we won't misuse the birth certificate.
Your information is safely stored.

Kind regards,

Jan

 

[mathsboy1975]

Hi Mathsboy,

I can assure you we won't misuse the birth certificate.
Your information is safely stored.

Kind regards,

Jan

Hi Jan
Thanks for the reassurance about this.

 

[dunover]

Now I am feeling so paranoid I just signed up for identity and credit theft insurance!!!

Probably sold by the same casino lol....

Seriously, did you check the terms of the insurance??

I guarantee you that if you admit sending a scan of your most precious bit of ID over the internet to Malta that you have about as much chance of a successful claim as getting a withdrawal from Purple Lounge casino......

 

[mathsboy1975]

Probably sold by the same casino lol....

Seriously, did you check the terms of the insurance??

I guarantee you that if you admit sending a scan of your most precious bit of ID over the internet to Malta that you have about as much chance of a successful claim as getting a withdrawal from Purple Lounge casino......

It is not insurance. It is just one of those things that informs you of whenever a credit check is performed on you. That way I will know if anyone tries to get any kind of a loan etc without my knowledge so I can squash any fraud the minute it occurs. To be fair I have been thinking about doing that for a while anyway.

 

[vinylweatherman]

Yes, but when VWM says it, it MUST be true. We can't just take YOUR word for it dunover....you're not even a lawyer.

As usual, VWM is adding 2 and 2 together and getting 17, and backing it up with his own version of mental mathematics. I think it is laughable to call "rogue" just because a player had an issue with one piece of ID, and even MORE laughable when they have now accepted further ID and are paying the player.

Actually, if they ARE being diligent in meeting their licence obligations, surely that is a GOOD sign? Its a new casino and things like this will happen. Until they start not paying players and/or taking months to pay, labelling them a "rogue" is absolutely ridiculous.

On the topic of gaming licences, I think VWM sees the forthcoming UK licencing laws as some kind of "knight in shiny armour" that will ride through the internet casino industry and slay the rogues with a single swipe of its steely blade. The reality is that it is NOT going to stop any of them, but it IS going to restrict choice for UK players to those operators who choose to pay the exorbitant licence fees. Of course, given that these operators will have much higher overheads than previously, and that there will be a much smaller (and hence less competitive) market, the juicy bonuses and generous promotions will be a thing of the past.....either that or the TRTP of games will be markedly reduced. Either way, the player will pay. It may well be that UK players will look back to today's state of play very fondly.

Now, of course I might be totally wrong, and would be happy for UK players if i am (see its not hard to admit one can be wrong). One thing I do know is that increased costs for any business means increased costs for the consumer, and the online casino industry is no different.

FWIW I think the UK drivers licence should be accepted as photo ID.

The aspect I would be more concerned about is the use of the word "piss" by the CSR The agent involved should be sacked immediately and an apology issued.

It's not just the ID issue, they LIED and blamed the LGA, which is blatantly untrue. The fact that they lie and cite fictitious rules from the LGA is what makes me say "rogue". Even if they do a U turn on this, they still tried it on. Further evidence of them being "rogue" is the fake statements on the website about them being "All British", including using "All British CS". This too has to be untrue as a British resident would KNOW that we don't have national ID cards, and that the photo driving license is used for ID verification.

If they can't be honest about these factors, we can't trust anything else they say, either through CS, their website, or on here.

The LGA is a pretty useless regulator. Although players' funds are supposed to be kept separate, this is not properly policed, as shown by a number of high profile failures of LGA licensed casinos where players' funds vanished with the company going bust.

I wonder if we are going to see a flurry of new casinos claiming a "British focus" in the dying years of the whitelist system as a final attempt to take UK bets without paying the 15% tax on the profit.

 

[Nifty29]

It's not just the ID issue, they LIED and blamed the LGA, which is blatantly untrue. The fact that they lie and cite fictitious rules from the LGA is what makes me say "rogue". Even if they do a U turn on this, they still tried it on. Further evidence of them being "rogue" is the fake statements on the website about them being "All British", including using "All British CS". This too has to be untrue as a British resident would KNOW that we don't have national ID cards, and that the photo driving license is used for ID verification.

If they can't be honest about these factors, we can't trust anything else they say, either through CS, their website, or on here.

The LGA is a pretty useless regulator. Although players' funds are supposed to be kept separate, this is not properly policed, as shown by a number of high profile failures of LGA licensed casinos where players' funds vanished with the company going bust.

I wonder if we are going to see a flurry of new casinos claiming a "British focus" in the dying years of the whitelist system as a final attempt to take UK bets without paying the 15% tax on the profit.

*Sigh*

I don't see any evidence of them "trying it on".

I do see a new operator being extra careful, and not being totally across their precise ID obligations....and then admitting fault and changing their policy.

It is the WORST effort at "trying it on" that I've ever seen LOL. I mean, they accepted their mistake and player is good to go.

You can't even accept exactly what you WANTED without turning it back around into a "Yes, but..." or some conspiracy theory.

Honestly, this "Gotcha!!" approach you take with just about every casino issue is becoming tiresome. It wouldn't be if you actually admitted when you're wrong or way off the mark, but you continually disrespect everyone else by refusing to acknowledge anything they say that indicates you are wrong, which is pretty disappointing given the length of your posts.

 

[vinylweatherman]

*Sigh*

I don't see any evidence of them "trying it on".

I do see a new operator being extra careful, and not being totally across their precise ID obligations....and then admitting fault and changing their policy.

It is the WORST effort at "trying it on" that I've ever seen LOL. I mean, they accepted their mistake and player is good to go.

You can't even accept exactly what you WANTED without turning it back around into a "Yes, but..." or some conspiracy theory.

Honestly, this "Gotcha!!" approach you take with just about every casino issue is becoming tiresome. It wouldn't be if you actually admitted when you're wrong or way off the mark, but you continually disrespect everyone else by refusing to acknowledge anything they say that indicates you are wrong, which is pretty disappointing given the length of your posts.

So, how did they make such a mistake to start with, after all they are very familiar with the UK, the SOLE market for this casino, which is not a while label.

Something just doesn't seem right here, but only time will tell.

 

[Nifty29]

So, how did they make such a mistake to start with, after all they are very familiar with the UK, the SOLE market for this casino, which is not a while label.

Something just doesn't seem right here, but only time will tell.

Umm....because sometimes mistakes DO get made...don't they Vinyl.

If they had then turned around and said "Well we need yet another ID etc etc", and refused to pay, THEN perhaps it might be a bad sign.

A mistake...."A" being the operative word....is not a basis for "Oh dear....looks like they're rogue". It may turn out they that ARE rogue, but it will have nothing to do with this issue.

 

[vinylweatherman]

Umm....because sometimes mistakes DO get made...don't they Vinyl.

If they had then turned around and said "Well we need yet another ID etc etc", and refused to pay, THEN perhaps it might be a bad sign.

A mistake...."A" being the operative word....is not a basis for "Oh dear....looks like they're rogue". It may turn out they that ARE rogue, but it will have nothing to do with this issue.

When a player makes a mistake, it's a case of having the book thrown at them. It seems there is no such thing as an "innocent player mistake" to most casinos. I don't see why casinos should not get the same treatment when THEY make mistakes too. If casinos had "the book thrown at them" for all their "innocent mistakes" they may start treating the innocent mistakes players make with more understanding. At present, it seems that when a player makes a slip, the casino resorts to it's minefield of terms and blows the player's winnings out of the water.

This casino did not make a minor slip up either, they made a MAJOR gaffe. They entered a narrow target market without having done some basic research into how that market operates. They opened in 2012, and in at least 6 months, probably longer, of working exclusively to the British market, they had failed to clarify the most basic procedures with the LGA.

It strikes me as even odder that this is the FIRST complaint in that time about the UK driving license issue, there should have been issues like this before, and so this problem should have been addressed long before.

It is instinct for a British player to send in their drivers licence when asked for ID. There is a natural reluctance to send in passports when there is an alternative, and many don't have one anyway.

 

[Nifty29]

When a player makes a mistake, it's a case of having the book thrown at them. It seems there is no such thing as an "innocent player mistake" to most casinos. I don't see why casinos should not get the same treatment when THEY make mistakes too. If casinos had "the book thrown at them" for all their "innocent mistakes" they may start treating the innocent mistakes players make with more understanding. At present, it seems that when a player makes a slip, the casino resorts to it's minefield of terms and blows the player's winnings out of the water.

WTH??

Nobody is having their "winnings blown out of the water" for goodness sake.

I have no idea what on earth you are on about, but it is pretty clear it is just another tangent non-argument formulated to deflect that the fact that you are way off on your original "theory" about the original issue.

My definition of an "innocent mistake" is one where the party making the mistake is doing so with no malicious intent, and after taking all reasonable steps to avoid making the mistake in the first place. In the majority of cases where players "have the book thrown at them" ( ) they have violated a clearly stated term as a direct result of NOT taking reasonable steps to avoid doing so i.e. READ the terms to begin with, check if they were unsure, <insert common sense action here>, etc. It is very rare indeed that players have winnings confiscated by legitimate operators for no reason at all. Breaking the rules because you couldn't be arsed to find out what they were does not qualify as an "innocent mistake".

We have an operator who MISTAKENLY rejected a form of ID from a player. When they looked into the issue, they corrected it immediately and (AFAWK) approved the payout. I just don't see how you can extrapolate "Looks like they're rogue" and "resorting to minefields of terms" from this issue. You must be running desperately short of "poor player being ripped off" threads to post in ATM.

This casino did not make a minor slip up either, they made a MAJOR gaffe. They entered a narrow target market without having done some basic research into how that market operates. They opened in 2012, and in at least 6 months, probably longer, of working exclusively to the British market, they had failed to clarify the most basic procedures with the LGA.

If the casino stuck to their guns and refused to play....MAYBE it could be described as a "major gaffe". As it stands, "storm in a very small teacup" is a better description. Perhaps it was a new CSR or new finance staff? Who knows, but since this is the first anyone has heard of this issue with this casino, we can safely assume it is a "one off".

It strikes me as even odder that this is the FIRST complaint in that time about the UK driving license issue, there should have been issues like this before, and so this problem should have been addressed long before.

Obviously it is, and it hasn't needed to be. Obvious IMO.

It is instinct for a British player to send in their drivers licence when asked for ID. There is a natural reluctance to send in passports when there is an alternative, and many don't have one anyway.

I applaud your desire to root out the rogues and slay the casino evildoers Vinyl. I just wish you would apply it to those who deserve it and have ACTUALLY done something terribly wrong, instead of jumping into every complaint thread and making a soap opera out of what is usually a fairly simple issue that usually involves more than a fair share of "rogueness" or irresponsibility by the complainant.

It's almost like the boy that cried wolf.

 

[ChillBill]

it is laughable to call "rogue" just because a player had an issue with one piece of ID

The agent involved should be sacked immediately

Who's turning what into a soap opera

 

[Nifty29]

Who's turning what into a soap opera

????

The first remark was a response to VWM saying they should are "rogue" because they didn't accept a UK drivers licence initially.

The second remark is because the CS agent said "p*ss" in a response to a customer. If I were the business owner, I would sack them on the spot. IMO, language barriers/differences cannot be used as an excuse for what is a globally recognized "cuss" word (or at the very least a word one does not use when communicating professionally).

If that's a "soap opera", then I'm a meteorologist.

 

[mathsboy1975]

OK here is an update. Just received this from the CS regarding a problem processing my payment.

Dear (real name removed by mathsboy1975),

I hope you are ok?

You have requested a withdrawal of 50.10GBP through VISA with our casino allbritishcasino.com. Unfortunately, due to a technical error with our contracted bank, something went wrong with the processing of the withdrawal.

I would like to apologise for this error and would like to inform you that we will not able to get “this problem” sorted within a reasonable amount of time (weeks).

Therefore we have placed the money which was supposed to get paid via VISA credit back into your account. Please be so kind to request the withdrawal of your funds via Bank Transfer.

I personally guarantee you that the funds outstanding will be transferred by bank wire directly if you add this before 10.00PM today. If you cannot do this, then it will be sent out tomorrow morning before 10.00AM

I am very sorry for the inconvenience and distress that this has caused you and I trust that the above finds you well.

(Name removed by mathsboy1975)
General Manager L&L Europe Ltd

I am not going to comment any further and allow the forum readers to make up their own minds.

 

[ChopleyIOM]

TO THE DEPOSIT-O-TRON, I want to try this place out for myself!

 

[vinylweatherman]

OK here is an update. Just received this from the CS regarding a problem processing my payment.

Dear (real name removed by mathsboy1975),

I hope you are ok?

You have requested a withdrawal of 50.10GBP through VISA with our casino allbritishcasino.com. Unfortunately, due to a technical error with our contracted bank, something went wrong with the processing of the withdrawal.

I would like to apologise for this error and would like to inform you that we will not able to get “this problem” sorted within a reasonable amount of time (weeks).

Therefore we have placed the money which was supposed to get paid via VISA credit back into your account. Please be so kind to request the withdrawal of your funds via Bank Transfer.

I personally guarantee you that the funds outstanding will be transferred by bank wire directly if you add this before 10.00PM today. If you cannot do this, then it will be sent out tomorrow morning before 10.00AM

I am very sorry for the inconvenience and distress that this has caused you and I trust that the above finds you well.

(Name removed by mathsboy1975)
General Manager L&L Europe Ltd

I am not going to comment any further and allow the forum readers to make up their own minds.

They can send a cheque. It should take 3 days because, as they say, they are "all British", and should know what to do.

So, first we have the initial mistake about the driving license, which they have corrected, then an agent uses a bad 4 letter word, and thirdly they have a technical problem with their contracted bank.

This looks like someone has waded into the online casino business with little idea of how to run one smoothly. Their bank can't pay back to your VISA. This might cause problems elsewhere, but in the UK such things are NOT a problem. UK banks have always been able to refund to any type of VISA card, and many offshore casinos manage to do so as well.

Here in the UK we are dominated by the few major banks, rather than the highly fragmented and complex banking sector we see in places like the states. If there is a technical issue that prevents banks from making payments, the UK regulator needs to hear about it.

It's looking more and more like this casino is simply using this "All British" claim for marketing, and in reality those operating it know little about this country, and so keep running into these issues.

At worst, now they have agreed to pay this withdrawal, any method they use will ensure it gets to you some time early next week. In theory, bank transfer will be "instant" because of the UK wide "faster payment" regulations. In practice, the money may not show up until the banking day after the date the money was wired.

If you don't mind sending these details, it should shave a couple of days off the time it takes to get the money. If you feel you would rather not have them know your bank details, it's probably going to have to be a cheque.

 

[ChopleyIOM]

Did anyone believe for a second this was any sort of 'All British' Casino?

 

[dunover]

Did anyone believe for a second this was any sort of 'All British' Casino?

Not necessarily rogue, but glaringly incompetent and with little knowledge of the UK. I think they are learning as they go and probably have good intentions and using a bit of trial-and-error have made a few mistakes. I don't believe we should all listen to VWM's deafening alarm klaxon yet, but they are about as British as Chow Mein........

 

[mathsboy1975]

Not necessarily rogue, but glaringly incompetent and with little knowledge of the UK. I think they are learning as they go and probably have good intentions and using a bit of trial-and-error have made a few mistakes. I don't believe we should all listen to VWM's deafening alarm klaxon yet, but they are about as British as Chow Mein........

To be fair, this is pretty much how I assess the situation overall too. I guess they will improve things over time.

 

[PaaskeDenmark]

Not necessarily rogue, but glaringly incompetent and with little knowledge of the UK. I think they are learning as they go and probably have good intentions and using a bit of trial-and-error have made a few mistakes. I don't believe we should all listen to VWM's deafening alarm klaxon yet, but they are about as British as Chow Mein........

I agree on this. Why not calm down though I do enjoy Vinylman lot of times despite can be hard getting through his books of posts sometimes. But here I think he is taking to many decisions quick. And sorry to say it I agree on Nifty's views this time

 

[peezo13]

OK here is an update. Just received this from the CS regarding a problem processing my payment.

Dear (real name removed by mathsboy1975),

I hope you are ok?

You have requested a withdrawal of 50.10GBP through VISA with our casino allbritishcasino.com. Unfortunately, due to a technical error with our contracted bank, something went wrong with the processing of the withdrawal.

I would like to apologise for this error and would like to inform you that we will not able to get “this problem” sorted within a reasonable amount of time (weeks).

Therefore we have placed the money which was supposed to get paid via VISA credit back into your account. Please be so kind to request the withdrawal of your funds via Bank Transfer.

I personally guarantee you that the funds outstanding will be transferred by bank wire directly if you add this before 10.00PM today. If you cannot do this, then it will be sent out tomorrow morning before 10.00AM

I am very sorry for the inconvenience and distress that this has caused you and I trust that the above finds you well.

(Name removed by mathsboy1975)
General Manager L&L Europe Ltd

I am not going to comment any further and allow the forum readers to make up their own minds.

I to received the exact same email this evening. This was after receiving two emails stating my withdrawal had been processed and an afternoon chat with customer support who claimed my withdrawal was already on its way to my credit card


I hope you are ok?



You have requested a withdrawal of 420GBP through VISA with our casino allbritishcasino.com. Unfortunately, due to a technical error with our contracted bank, something went wrong with the processing of the withdrawal.



I would like to apologise for this error and would like to inform you that we will not able to get “this problem” sorted within a reasonable amount of time (weeks).



Therefore we have placed the money which was supposed to get paid via VISA credit back into your account. Please be so kind to request the withdrawal of your funds via Bank Transfer.



I personally guarantee you that the funds outstanding will be transferred by bank wire directly if you add this before 10.00PM today. If you cannot do this, then it will be sent out tomorrow morning before 10.00AM



I am very sorry for the inconvenience and distress that this has caused you and I trust that the above finds you well.




General Manager L&L Europe

allbritishcasino.com

 

[mathsboy1975]

I to received the exact same email this evening. This was after receiving two emails stating my withdrawal had been processed and an afternoon chat with 'Mark' who claimed my withdrawal was already on its way to my credit card


I hope you are ok?



You have requested a withdrawal of 420GBP through VISA with our casino allbritishcasino.com. Unfortunately, due to a technical error with our contracted bank, something went wrong with the processing of the withdrawal.



I would like to apologise for this error and would like to inform you that we will not able to get “this problem” sorted within a reasonable amount of time (weeks).



Therefore we have placed the money which was supposed to get paid via VISA credit back into your account. Please be so kind to request the withdrawal of your funds via Bank Transfer.



I personally guarantee you that the funds outstanding will be transferred by bank wire directly if you add this before 10.00PM today. If you cannot do this, then it will be sent out tomorrow morning before 10.00AM



I am very sorry for the inconvenience and distress that this has caused you and I trust that the above finds you well.



allbritishcasino.com

Hmm your situation is worse than mine then as £420 is a lot more significant an amount than the £50 that I had. I have since played through and lost that £50 but had it been £420 I would have been far more infuriated. Good luck with getting it into your account. I for one would be grateful if you could post here when you do receive it. I asked for my payment to be sent by check after receiving the same mail that you did but I was informed that they are also unable to post cheques out. I then asked if it would be possible to make ANOTHER deposit via Skrill and then withdraw it all via Skrill and this was confirmed by a later email. I eventually declined to do so as after everything that has happened so far I was half expecting further problems and decided to cut my losses. I will monitor the progress of AllBritishCasino for a while before I make any further deposits. It if seems that they are getting their problems resolved I may make deposits again in future.