Advice please - verified account closed/asked for verification

[GourdFollower]

What procedures are they please as I have emails from them stating documents verified. So what's holding up my withdrawal. That's my question as Christian said he sent it to the finance team a week ago.

Just a friendly reminder that as you now have an active PAB, our Player Arbitration Policies and Procedures require that you refrain from posting in public while we assist you with your complaint.

Any discussion of your issue should take place in your PAB ticket.

Thanks for your cooperation.

Regards,
GourdFollower
PAB Manager

 

[maxd]

@george2 : Just to add to what has already been said: you were reminded in post #13 and post #22 above to read and respect the Player Arbitration Policies and Procedures which include this:



Any further violations will be taken as an act of bad faith and your PAB will be junked without further comment or explanation.

- Max

 

[george2]

From what u had written it read as though that was done as you said not the outcome you wanted. To me that's been enquired and responded too

 

[nfehily]

I have a sneaky suspicion that you will be paid quite soon simply because you have joined casinomeister and posted your complaint on here.
It makes me wonder how many poor unfortunates there are out there who get treated this badly and never receive their funds though.

 

[jasonuk]

From what u had written it read as though that was done as you said not the outcome you wanted. To me that's been enquired and responded too

Stop posting! If you need to ask questions or seek clarification - do it via your PAB ticket.

Once the PAB process has been concluded (and they will make it clear when that is the case - don't jump the gun) then you will be free to talk about the matter once more, but don't throw the PAB away because you didn't read the rules...

 

[jasonuk]

I have a sneaky suspicion that you will be paid quite soon simply because you have joined casinomeister and posted your complaint on here.
It makes me wonder how many poor unfortunates there are out there who get treated this badly and never receive their funds though.

That can work both ways though - plenty of stories over the years where an OP has either intentionally withheld or forgotten a pivotal piece of information, and what was painted as a straight forward withdrawal becomes something else (up to and including a possible fraud investigation).

Not suggesting that's the case here, but Mark is pretty proactive on this stuff - so if he's been contacted twice and not resolved it, there is possibly more to this than we currently know, and five weeks+ is an unusually long time for account settlement - even a refused CDD can be concluded in less than that.

I guess time to let the PAB play out and see if anything comes out the other side.

 

[Mark_Lottomart]

Hey guys. This issue isn’t something I can comment on unfortunately. It’s going through our internal processes and while I apologise to the OP it’s taken so long, it’s not a straight forward process.

I will also accept that the communication has been below our usual high standards and there have been instances of incorrect info being passed on by automation and also human error. We’ll make improvements on the back of that.

 

[ollygarch]

Great to have the Lottomart input. It does sound as if they are a decent outfit trying to unravel a complex problem.

 

[george2]

Before I continue am I typing in ticket chat if not how do I?

 

[nfehily]

Before I continue am I typing in ticket chat if not how do I?

Have they paid you yet mate?

 

[Mark_Lottomart]

Before I continue am I typing in ticket chat if not how do I?

This is the public forum.

 

[george2]

I cant find my ticket this is so hard to navigate

 

[Mark_Lottomart]

I cant find my ticket this is so hard to navigate

In the navigation menu on the top left there’s a link to tickets.

 

[maxd]

Before I continue am I typing in ticket chat if not how do I?

I see you've now posted in your Ticket again so I'll assume you've found your way. Thanks to Mark for helping things along.

- Max

 

[pekka55]

So it's been over a month? Fuck off and pay the man his money. I'm getting tired of casinos being assholes. If you can't handle the pressure of running a casino then go do something else. Communicate with your customers for fucks sake and don't just leave them hanging for months wondering about what's happening. Fucking amateurs.

 

[dunover]

So it's been over a month? Fuck off and pay the man his money. I'm getting tired of casinos being assholes. If you can't handle the pressure of running a casino then go do something else. Communicate with your customers for fucks sake and don't just leave them hanging for months wondering about what's happening. Fucking amateurs.

You already had a warning for potty-mouthed abuse, back in March.

This is your final chance. In fact, I think that's lenient considering, but the sun's out today.

No need for this language. Please refrain.

 

[Mark_Lottomart]

So it's been over a month? Fuck off and pay the man his money. I'm getting tired of casinos being assholes. If you can't handle the pressure of running a casino then go do something else. Communicate with your customers for fucks sake and don't just leave them hanging for months wondering about what's happening. Fucking amateurs.

It’s very grown up of you to use such language when you don’t know anything about the situation. For your information, we can’t just “pay the man” (the customer is female btw) if we have regulatory obligations to fulfil.

For everyone else’s benefit I can confirm that we’re continuing the dialogue with the player in a hope to come to a resolution.

 

[pekka55]

It’s very grown up of you to use such language when you don’t know anything about the situation. For your information, we can’t just “pay the man” (the customer is female btw) if we have regulatory obligations to fulfil.

For everyone else’s benefit I can confirm that we’re continuing the dialogue with the player in a hope to come to a resolution.

I'm just tired of the constant bullshit players are fed. If it takes you 2 months to fulfil regulatory obligations, then maybe running a casino ain't for you. Something is terribly wrong if players have to come to a forum to get things rolling and threaten with a PAB to get their money.

You had over a month to "continue dialogue" with said customer, but fuck all was done until he/she came here. That's just sad and amateurish all around.

And if I get booted off this forum, then so be it. Who gives a fuck.

 

[Mark_Lottomart]

And if I get booted off this forum, then so be it. Who gives a fuck.

I doubt anyone. Toodle pip!

 

[maxd]

I'm just tired of the constant bullshit players are fed. If it takes you 2 months to fulfil regulatory obligations, then maybe running a casino ain't for you. Something is terribly wrong if players have to come to a forum to get things rolling and threaten with a PAB to get their money.

You had over a month to "continue dialogue" with said customer, but fuck all was done until he/she came here. That's just sad and amateurish all around.

And if I get booted off this forum, then so be it. Who gives a fuck.

Well, with a foul-mouthed, woefully ill-informed, abusive and disrespectful diatribe like that you really must want to meet the curb. Not to mention the Warnings you've been ignoring.

FWIW the OP had filed a PAB, I looked into it with full cooperation from Mark, saw there were perfectly legitimate reasons for the delays, and fully understood that the process would have to run its course. See post #24 above. Apparently Pekka55 doesn't read or pay attention to things he doesn't want to hear. His loss, or not I guess since he says he doesn't care. In any case, adios pekka55.

- Max

 

[george2]

Hi, I'd like a copy of my pab sent to my email please. It's miraculously disappeared.... how convenient. Send me a dm I'll drop my email. I have every normal chat screenshot. Just pab needed. Cheers.

 

[maxd]

Dude, who are you talking to? Mark@Lottomart or us?
And your PAB hasn’t “disappeared” and I can see that you are currently IN your PAB Ticket, so what’s up?
Might be a good idea to chill a bit and let us know what exactly the problem is.

- Max

 

[maxd]

Ah, now we hear that you’ve taken your case to IBAS which is a direct violation of the PAB Rules which are very clear on this point:

"1.9 - While your PAB with us is active and open please do not post on our forums regarding your case, nor on other forums regarding your case, nor file your complaint with another 3rd party arbitration service(s) nor take your case to an ADR. …"

Fair enough, your choice to take it elsewhere but that kills your PAB here at Casinomeister.

Next time please respect the PAB Rules. Thank you for your understanding and cooperation.

- Max

 

[george2]

Have they paid you yet mate?

No they haven't, ALL documentation about myself I have sent and had verified, HOWEVER there asking me for someone else's bank statement because I transfer regularly... that to my partner. Yet other people I also regularly transfer too, I have not been asked for their bank statements. The casino is well dodgy, everyone avoid. How can a company ask me for someone else's bank statements? There not my statements, nor do I have any right to ask for them. Just a absolute joke.

 

[nfehily]

No they haven't, ALL documentation about myself I have sent and had verified, HOWEVER there asking me for someone else's bank statement because I transfer regularly... that to my partner. Yet other people I also regularly transfer too, I have not been asked for their bank statements. The casino is well dodgy, everyone avoid. How can a company ask me for someone else's bank statements? There not my statements, nor do I have any right to ask for them. Just an absolute joke.

Sorry to hear that mate, sounds about right for a casino that wants to give you the runaround. Hope you get paid and that you close the account immediately.