Again, I'm fully expecting abuse for being open about my gambling addiction. I am also aware I'm possibly chasing losses now via another method but I'm preparing to take several cases to the gambling commission to make sure that casinos have treated me as fairly and legally as they are supposed to.
At the height of my gambling addiction (I'm now on gamstop, dont gamble and won't return to this life) I made a desperate £70k bet on one table of Blackjack with Bresbet. So £10k per hand across 7 seats. I won and instantly I got a pop up message saying my account had been suspended for the ridiculous bet and I was locked out.
Fully expecting that it was it for me, I emailed BresBet with; "I believe my account has been suspended and I'm guessing you're about to close it.
Can you let me know the amount of money that was in my balance and how much you are withdrawing to my account?"
They told me 30 mins later that my account had been suspended because of an error on the Live Dealer Suite and it would be fixed by the morning. Nothing to do with suspension because of a high bet.
I woke up the next morning with my account restored and spent the rest of the day losing what I had won and then endured heavy losses chasing it.
Whilst going through my accounts I asked them for an SAR and on the internal notes they have for me they have mentioned internally that the account was indeed suspended because of the large bet and no mention of a glitch. It also says DO NOT UNSUSPEND on the date of the heavy bet. Then below, undated, it says Account reactive, Blackjack removed (though it wasn't as this is where I lost money again).
Is this something this casino is allowed to do? Like lie to a customer about the reasons behind a suspension? Are they allowed to say "glitch" to shrug off/sidestep potential gambling problem when in reality, internally, they have flagged me as a potential problem. Surely at that point I had indications of a gambling problem and they should have had a conversation with me?
Their SAR data is quite complicated and I'm trying to work out if they even did POF check before that bet. I believe their SAR is claiming they had verified my funds on a sister site they use. Then they closed my account a month later because they say I failed AML... though im not sure exactly where I did that. Whether it was with BresBet or a separate sister site.
Asking them direct questions just goes nowhere. They just keep saying they won't comment unless I get a solicitor.
At the height of my gambling addiction (I'm now on gamstop, dont gamble and won't return to this life) I made a desperate £70k bet on one table of Blackjack with Bresbet. So £10k per hand across 7 seats. I won and instantly I got a pop up message saying my account had been suspended for the ridiculous bet and I was locked out.
Fully expecting that it was it for me, I emailed BresBet with; "I believe my account has been suspended and I'm guessing you're about to close it.
Can you let me know the amount of money that was in my balance and how much you are withdrawing to my account?"
They told me 30 mins later that my account had been suspended because of an error on the Live Dealer Suite and it would be fixed by the morning. Nothing to do with suspension because of a high bet.
I woke up the next morning with my account restored and spent the rest of the day losing what I had won and then endured heavy losses chasing it.
Whilst going through my accounts I asked them for an SAR and on the internal notes they have for me they have mentioned internally that the account was indeed suspended because of the large bet and no mention of a glitch. It also says DO NOT UNSUSPEND on the date of the heavy bet. Then below, undated, it says Account reactive, Blackjack removed (though it wasn't as this is where I lost money again).
Is this something this casino is allowed to do? Like lie to a customer about the reasons behind a suspension? Are they allowed to say "glitch" to shrug off/sidestep potential gambling problem when in reality, internally, they have flagged me as a potential problem. Surely at that point I had indications of a gambling problem and they should have had a conversation with me?
Their SAR data is quite complicated and I'm trying to work out if they even did POF check before that bet. I believe their SAR is claiming they had verified my funds on a sister site they use. Then they closed my account a month later because they say I failed AML... though im not sure exactly where I did that. Whether it was with BresBet or a separate sister site.
Asking them direct questions just goes nowhere. They just keep saying they won't comment unless I get a solicitor.