Casino Complaint Accredited Circus Casino Not paying my 3.000€!!! Closed 2 times my account....

[Markus_Demon]

A few days ago I was searching for accredited casino in casinomeister and came around the Circus Casino /Genting. well I went and registred. I deposited some good amount of money there.

after logging in I didnt see any bonuses so i went and played a few round of roullete and some slots and then still havnt got the bonus. So I contacted their chat and asked do I ever get a bonus?, They deposited my account with 100€ bonus .

After that I played only on slots.
I won some good amount of money on slots. Next day when i tried to log in to my account it was closed......
I contacted them, they asked for ID, sent the ID's and they replied that account is open. Tried to login again then it got locked again....
contacted again their live chat and they said sorry we sort it out so after few minutes it got opened. I got suspecious so asked their chat if my winnings are valid? And got the reply, not its voided because you played some excluded game..


The point here is I deposited, havent got bonus automaticlly so I played few round of ruolette , some slots, still havnt got bonus, then after contacting their chat that despoited.

"You will automatically be awarded the £1000 or $1000 or €1000 welcome bonus package upon opening a Player Account provided"

I contacted them by email before openning this topic and asked if we can sort this out?

got this reply:

"
To find out more about our welcome £150 new player bonus and all the relevant bonus terms, please click on the link below:

You do not have permission to view link Log in or register now.

Feel free to contact us if you have any additional questions.

"

Now what on earth is gentingcasino.. I registred on circuscasino they sending me TEC of other casino :/

 

[chuchu59]

The Genting group is owned by Malaysian interests and owns land-based casinos in Asia and the Star Cruises ships. I didnt know they are involved in online gaming but if if were them they should be honest. Besides, they are accredited.

 

[maxd]

@Markus_Demon: I don't see that you've tried to contact the casino rep, GentingAl. That should be your first step, as specified in the Forum Rules:

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

 

[Markus_Demon]

@Markus_Demon: I don't see that you've tried to contact the casino rep, GentingAl. That should be your first step, as specified in the Forum Rules:

Hi Max, I think I contacted this guy through email if I am correct GentingAl => "Alex" as you see on my previous post.

But I did Pm him here too, so let's see if I evern get an answer.

 

[Markus_Demon]

Just want to do some update sorry before hand for double posting one after another. But want to keep the topic seperate.

I play here and there For fun mostly, even when i win i seldome withdraw,I played on almost every Accredited Casino listed in Casinomeister and spen 10.000€ - 12.000€ on them sometimes winning sometimes loosing but never had problem with them, Except with CircusCasino and when some Casinos act like this it make you feel sick in gut!

Now they claim they made an error... and fortified all my 3.000€...

you: this is my chat transcript with linday
you: according to her i recieved the 1000 slot bonus
Emma: it states that Finland does not qualify for the bonus
you: and according to her my country is in allowed list..
Emma: so it has been credited incorrectly
Emma: no it is not
Emma: Players in the following countries do not qualify for this promotion: Argentina, Belarus, Czech Republic, Denmark, Greece, Hungary, India, Japan, Korea, Lebanon, Lithuania, Moldova, Nepal, Paraguay, Peru, Poland, Slovenia, Ukraine, Uruguay, Finland, Latvia, Romania, Russia and Vietnam and you warrant that you are not in any of the countries listed.
you: Lindsay: You did not receive that bonus you received the

You do not have permission to view link Log in or register now.

Emma: it is the same T&C re banned countries

Now they keep changing story..

Their support:
"Lindsay: You did not receive that bonus you received the http://www.circuscasino.com/online-casino/promotions-and-bonuses/1000-slots-bonus/"

Their other support:
"he bonus you have received is the First Slots Deposit bonus, the Terms and Conditions of which can be found at the following link

You do not have permission to view link Log in or register now.

The bonus and any associated winnings credited to your account have therefore been removed from the account in accordance with these terms.
"


Is Circus casino business going this bad? That they openly stealing from their customers?

 

[KasinoKing]

Just want to do some update ...

Although I appreciate this information, I think it would be VERY wise for you to stop posting about this issue right now.
This looks certain to be heading for a "Pitch-A-Bitch" - and one of the key conditions for CasinoMeister to help you is that you don't post too much about it on the forum.

In case you are not aware:
Pitch-A-Bitch is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list.
To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

KK

 

[GentingAl]

Reply from GentingAl

I just wanted to say that this player has been spoken to by the Genting support team and the matter is now resolved to the players satisfaction i believe.

Thanks