Hey Brian, sorry about this, I'll try and get to the bottom of it. Could you please be so kind as to PM your email address please?@Mark_Lottomart
Maybe you could do something to sort this out...?
I deposit weekly and every week, a day or so, after my deposit. I receive an email saying I have free spins in my account.
But when I log in to claim them. I get this popup
View attachment 165986
It's been happening for a couple of months now. I have emailed support on a couple of occasions, and the spins were added.
Although, when I emailed last week. I didn't even get a reply, never mind any free spins.
I don't always have the time or inclination to email support every week, since it is only a few freespins (although I have done well on occasions from the proceeds of a few free spins), but they might be more important to other players, who might be having the same problem.