888 Thriller Promo

twiggy60

Dormant account
Joined
Feb 18, 2012
Location
Amersham
888 were running some great promos for High Rollers and VIPs in the back half of last year - just wondering if anybody had any good/bad experiences with getting their bonuses awarded?
 

chf

Dormant account
Joined
Apr 25, 2012
Location
UK
u dont have to win lottery to be 888 High Roller. I got upgraded same week I signed up. Deposited less than £500 but was playing nearly every day. Fat lot of good it did me.
thriller was first and last big offer I tried. Day after I finished the qualifying wagering my account was blocked - no bonus or explanation.
moral: being a High Roller is not all its cracked up to be.

What's your story,Twiggy? Were you High Roller - guess you got no bonus otherwise you wouldnt be asking
 

Quito1

Dormant account
Joined
Nov 16, 2009
Location
UK
howdy from ecuador

Howdy all
I'm a newbie. After year's of lurking this is my first post, and my first test of remote software as I am now using my home computer in England from the poolside in Ecuador!!!!
Picked this thread to post cos of the VIP stuff. I am a VIP in the casino at my dads hotel here. But there are no cash bonuses - just free drinks and other stuff. I am a member of 888 but never been VIP or anything special.
Question for clf - if no bonus why did not you complain. Is it because the English do not complain.
Back to the (dark) rum for me - cheerio to all
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Somethings up, new member, 888 listed as worst casino on profile, my take OP is VIP member at 888 and not getting the treatment of a VIP from the casino.
 

twiggy60

Dormant account
Joined
Feb 18, 2012
Location
Amersham
Somethings up, new member, 888 listed as worst casino on profile, my take OP is VIP member at 888 and not getting the treatment of a VIP from the casino.

Well, you're not far from the truth there. I was rather shocked by the treatment I received, being extended the kindest hospitality one day and something of a kick in the teeth the next!
 

chf

Dormant account
Joined
Apr 25, 2012
Location
UK
COMPLAIN!!!

Question for clf - if no bonus why did not you complain. Is it because the English do not complain.

I am English and course I complained.

got nowhere, like they never read my emails, sent at least three

how many teeth you lose Twiggy?
 

mickeywynne

Dormant account
Joined
Apr 25, 2012
Location
England
888 thriller chiller

888 were running some great promos for High Rollers and VIPs in the back half of last year - just wondering if anybody had any good/bad experiences with getting their bonuses awarded?

I had a very bad experience here - wagered almost £240,000 for a Thriller bonus that was never paid. Bonus should have been £3,000. So many thanks to you for starting this thread. Glad I am not all alone! I complained to 888 but kept getting emails from "Operations Department at Cassava" alleging the way I played breached their terms and conditions. They refused to acknowlege any questions as to what was wrong with my playing - some was live blackjack, other was video poker but most was classic blackjack. But is there anything to be done now????????
 

eliza

Dormant account
Joined
Apr 26, 2012
Location
London
888 May offer

888's vip May offer looks awesome. There's a £15k bonus booster plus several £2k cash race prizes. Very tempting. Wagering requirement is about £1,700,000. At card/tablegames I reckon I could lose or make £100,000 ... That's a big risk. But with £15K-£20K in prizes it is worth having a go!!!!!!
BUT, but worried now by other posters. Did not play Thriller. But do 888 really allow members to wager very large amounts to qualify for a big bonus and then withhold the bonus for some reason? That sounds like fraud as you have to do a lot of qualifying wagering before they are meant to credit bonuses to your account.
PLEASE, please someone reply. I really want tohave a go at these May bonuses - but am scared to death now by posters suggesting 888 do not credit bonuses AFTER wagering completed.
 

Silencio

Dormant account
Joined
Jul 18, 2011
Location
Netherlands
888's vip May offer looks awesome. There's a £15k bonus booster plus several £2k cash race prizes. Very tempting. Wagering requirement is about £1,700,000. At card/tablegames I reckon I could lose or make £100,000 ... That's a big risk. But with £15K-£20K in prizes it is worth having a go!!!!!!
BUT, but worried now by other posters. Did not play Thriller. But do 888 really allow members to wager very large amounts to qualify for a big bonus and then withhold the bonus for some reason? That sounds like fraud as you have to do a lot of qualifying wagering before they are meant to credit bonuses to your account.
PLEASE, please someone reply. I really want tohave a go at these May bonuses - but am scared to death now by posters suggesting 888 do not credit bonuses AFTER wagering completed.

888 is far from rogue or roguish, they are eCogra accredited, hell they even used to be Casinomeister accredited until recently. https://www.casinomeister.com/forums/threads/888-has-opened-you-an-account.45928/ So I wouldn't worry that much.
 

twiggy60

Dormant account
Joined
Feb 18, 2012
Location
Amersham
chf:

I lost about 18,000 'teeth' if I remember correctly. I lost about 8k gambling for the bonus and then never got the bonus so a significant loss as a result of 888 failing to honour their VIP promises. Max Drayton tried to help me after I pitched a bitch, but 888 weren't willing to deal with CasinoMeister. Max said it was because they were 'preparing a legal case against [me]'. In the end however, it turned out that they thought I was in the process of suing them and we settled out of court in my favour, albeit for less than what I was rightfully due.

eliza: I certainly would never play at 888 again unless I had it in cast iron terms in writing that they were definitely going to honour their bonuses after my experience. There's a risk that you'll do all the wagering, lose loads of money and then they'll claim that you broke their terms and conditions due to 'your playing style' or some such excuse and refuse to honour their side of the bargain.

To prove it's a fraud you'd have to prove that 888's intention was never to pay the bonus and that any terms and conditions breach was false or unreasonable - i.e. they were obtaining a pecuniary advantage through deception. I sought legal advice but in the end decided it was simpler just to settle out of court and put it down to experience rather than engaging a Gibraltarian solicitor. If anybody else has any success stories/good solicitors to share though, I wouldn't mind recovering the extra out of principle!

Good luck if you choose to take up the offer eliza - my only warning is that 888 won't necessarily pay you any bonus at all.
 

eliza

Dormant account
Joined
Apr 26, 2012
Location
London
888 is far from rogue or roguish, they are eCogra accredited, hell they even used to be Casinomeister accredited until recently. https://www.casinomeister.com/forums/threads/888-has-opened-you-an-account.45928/ So I wouldn't worry that much.

Silencio: Are you posting with your tongue firmly in your cheek?

The link in your post makes 888 sound really dubious. I was worried to death when I posted before. I never really, really intended to go for that big May bonus - but thought I might try for one of the smaller bonuses with less wagering. Now, after Twiggy's post tonight, I think I'd be insane to wager for a bonus that would not fall due until after wagering completed - and might require legal involvement to get it credited.

Twiggy: Thanks for sharing info. You really might have saved me from a very bad experience!!! Really sorry you lost such a lot. Losing at cards or roulette is one thing - losing to a dodgy casino is something much worse ................

Personal question to you ... how much of your promised bonus did you really get, and what did it really cost you in legal fees? Sorry for being so nosey but I really am curious. Will understand if no reply. Guess it's personal. Thanks anyway for your help.
 

twiggy60

Dormant account
Joined
Feb 18, 2012
Location
Amersham
Silencio: Are you posting with your tongue firmly in your cheek?

The link in your post makes 888 sound really dubious. I was worried to death when I posted before. I never really, really intended to go for that big May bonus - but thought I might try for one of the smaller bonuses with less wagering. Now, after Twiggy's post tonight, I think I'd be insane to wager for a bonus that would not fall due until after wagering completed - and might require legal involvement to get it credited.

Twiggy: Thanks for sharing info. You really might have saved me from a very bad experience!!! Really sorry you lost such a lot. Losing at cards or roulette is one thing - losing to a dodgy casino is something much worse ................

Personal question to you ... how much of your promised bonus did you really get, and what did it really cost you in legal fees? Sorry for being so nosey but I really am curious. Will understand if no reply. Guess it's personal. Thanks anyway for your help.

I got 4k in the end Eliza. Rather not disclose the legal costs if you don't mind!
 

Silencio

Dormant account
Joined
Jul 18, 2011
Location
Netherlands
Silencio: Are you posting with your tongue firmly in your cheek?

The link in your post makes 888 sound really dubious. I was worried to death when I posted before. I never really, really intended to go for that big May bonus - but thought I might try for one of the smaller bonuses with less wagering. Now, after Twiggy's post tonight, I think I'd be insane to wager for a bonus that would not fall due until after wagering completed - and might require legal involvement to get it credited.

Nope I was only giving my honest opinion, but then I'm an affiliate of theirs, so I'm not 100% unbiased :p
The link I added is some disturbing material, true, but everyone makes mistakes, and they paid dearly for it, be it losing their CM accreditation.
Twiggy's story is a lot worse, but then I don't know all the details, and probably never will so.. Can't really form an opinion based solely on that.
I've been promoting them for a while, and haven't had any complaints myself, nor did I read a lot of similar horror stories on this forum.
 

SheepyT

Dormant account
Joined
Apr 14, 2012
Location
England
I had similar issues to you twiggy.

I did check the usual forums for evidence of other people complaining when I had my disputes(s) and I joined Casino Meister after they tried to pull the same trick, it seems they pulled on you, for the second time. In fact, I was planning on 'pitching a bitch' to warn other players of potential issues but in the end decided to let sleeping dogs lie.

After I complained however I simply received payment in full as per the original terms of the Thriller offer and I never had to resort to anything further action.

I wasn't impressed with their behaviour at all however and am happily living my life with no further stressful dealings with this casino.
 

eliza

Dormant account
Joined
Apr 26, 2012
Location
London
Nope I was only giving my honest opinion, but then I'm an affiliate of theirs, so I'm not 100% unbiased :p
The link I added is some disturbing material, true, but everyone makes mistakes, and they paid dearly for it, be it losing their CM accreditation.
Twiggy's story is a lot worse, but then I don't know all the details, and probably never will so.. Can't really form an opinion based solely on that.
I've been promoting them for a while, and haven't had any complaints myself, nor did I read a lot of similar horror stories on this forum.

So, Silencio - not 100% unbiased, as "affiliate" you must be paid by 888! What do you really get? Is it commission/bonuses for bringing in new members?

SheepyT : Are you really saying this happened to you twice? Are you also an 888 VIP? Please supply more info. Did you also need solicitors?

Twiggy : Thanks yet again. I really believe you have helped me and probably others ... Please share more detail, if willing. I think we can all really learn from you.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... they even used to be Casinomeister accredited until recently.

Yes, and it may have been one of the briefest Accreditations on record. I think it lasted ... maybe a few months. Hardly something to be proud of.

The story behind that is an unfortunate one: the casino achieved Accred status only because of the tireless efforts of their rep, Rachel888. Within weeks there were major problems because the casino(s) were not cooperating with the PAB process and because of white-label cross-marketing. Rachel did what she could to patch things up but without the casino's cooperation -- mainly following through with the requirements for Accred casinos -- 888's Accred days were seriously numbered. And sure enough, they got the boot.

Anyone bragging about 888's time as an Accred casino is very much barking up the wrong tree.
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
Gotta Agree with Max here.

I could never recommend anyone play at 888 casino or their sister sites. There has been way to many issues for years regarding cross promoting and issues with bonuses. I think Rachael was great but I also think it may have been just a face to get some publicity here at CM, if you look at the posts before they were accredited (baptism etc), there was quite a few people who warned about them being listed here and were quite surprised by it.

Silencio - no offence or anything mate.. have you also thought about how much you have lost with this group as an affiliate and the way they market/cross promote etc?
 

twiggy60

Dormant account
Joined
Feb 18, 2012
Location
Amersham
I now wish I had read up about 888 before choosing to play there. It seems grossly unfair to be denied the bonuses after wagering £1m (yes a million quid!). But what seems even more unfair is to then treat those who rightfully complain so differently - SheepyT being a case in point.

I wonder whether 888 paid out a single bonus under this promotion voluntarily? Please can you give further details of how you managed to achieve your settlement SheepyT?

If you'd rather not given details on a public forum please send me a private message so we can discuss.

Much appreciated!
 

Silencio

Dormant account
Joined
Jul 18, 2011
Location
Netherlands
I thought they were accredited for a long time.. my bad. I thought that honour (shortest CM accreditation) went to go wild.
Anyhow, they are still eCogra accredited.. (Which go wild never was), if they seriously were as bad as you people say they are I think they would have lost this accreditation as well.
I haven't been actively promoting them for that long, but so far my players seem to do very well, cause I've only earned $39.20.
This month I'm at -$251.41
Last month $39.20
And the month before was also more than -$100..
So this combined with the eCogra accreditation is why I still think they aren't bad choice (at all).

I know of the cross promotion problem, and it's troubling, but like I said in one of my previous posts, everyone makes mistakes.
Take Casino Rewards for instance, they continue to use cross promotion, in a far worse manner (at least for the affiliates) but they will never change their ways or learn from their faults.
 

SheepyT

Dormant account
Joined
Apr 14, 2012
Location
England
I received my settlement after an e-mail from Franck R (on behalf of Bernadette Edwards, head of VIP). It might be worth getting in touch with either of these people if you haven't already.

That was only two weeks subsequent to receiving the following e-mail afer I complained:

"Thank you for your email and while I can understand your frustration at being denied the bonus for the November Thriller promotion I must inform you that the decision taken by our Security Department is a completely separate one based on the recurring patterns of your playing activity. It is not related to the promotion in any way.



Our investigations are ongoing and at this stage your account has been closed based on their findings.

We will be in touch with you in due course and in the meantime your account with us will remain closed."

Prior to that I had my acount blocked and funds withdrawn without my permission and received this e-mail from Stuart H in the operations department (a matter of a few days after completing over £1million of wagering and requesting the bonus):

"I am Stuart H. from the Security Department at Cassava Enterprises (Gibraltar) Ltd.

I am contacting you in regards to your 888casino account with username "xxxxxxxxx".

During the course of the lifetime of a member’s account we reserve the right to carry out security checks so as to ensure the integrity of the account. We have recently carried out such enhanced security checks in relation to your account.

As a result of these checks we have been made aware of certain patterns within your game-play, which we believe are inconsistent with the restrictions contained in our Terms and Conditions.

In view of the above, and in accordance with the aforementioned Terms and Conditions, I must inform you that your account is now permanently blocked from use. Please do not open any further accounts with any of our sites as these too will be blocked with the possible loss of any funds that have been deposited or won on any such accounts."

My view is that if 888 have 'guaranteed' to pay £10k bonus money in return for the wagering they should do nithing less than pay that amount!
 
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